Hillcrest

Byng Road, Catterick Garrison DL9 4DW
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9.1 29 Reviews
  • Hillcrest, Catterick Garrison
Hillcrest is a caring, warm, well-equipped and person-centred residential home for those living with dementia in North Yorkshire. This warm and homely environment is run by an experienced team of care staff.

Respite and day care are also offered for relatives that are looking for a break from looking after loved ones.

There are a variety of activities for residents to participate in.

Residents benefit from appealing, healthy, nutritious well balanced and consistent fare, and any personal preferences or dietary requirements are taken into consideration.

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Care Provided by Hillcrest

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Andrew Rae (Home Manager)
  • Admission Criteria
    • Pre-admission assessment will be conducted to assess needs
    • Ages 45+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Hillcrest

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,200
    • Self-Funded Residential Dementia Care £1,050 – £1,500
    • RESPITE Self-Funded Residential Care £1,050 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500

  • The fees are assessed on the room provided and the Care needs of the individual the rooms with en-suite Bathroom and shower are the higher cost and are usually recommended for those less mobile.
    Some families also prefer these as the relative can sometimes prefer their own company.
  • (these prices are only a guideline, please contact Hillcrest to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcomed, the home do have protected meal service to ensure Residents are not distracted from eating. Otherwise they can accommodate most visit requests. They follow the prevailing government guidance on visiting during outbreaks, etc.


  • Parking

  • Parking at the side of the building in the designated spots please leave access for Emergency Vehicles.


Hillcrest Reviews (29)

Total of 29, showing 1-20
9.1

Hillcrest has a Review Score of 9.1 (9.077) out of 10, based on 5 reviews in the last 2 years. Over all time Hillcrest has 29 reviews.

Overall Experience

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Date Published

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Review from S K (Wife of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was with you for only 6 weeks. However, within that period you gave him all the care he required when I was no longer able to do at home.
I had a great sense he was at home and you all made a difficult time easier to bear.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

It was our pleasure to help you at your time of need, as we take pride in supporting the whole family not just the family member in the home. We wish you luck for the future and please feel free to pop in at any time.


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Review from Jackie D (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with all aspects of this residential home. Well run, very organised, friendly and compassionate and always welcoming. They made the transition from home to care home very easy. The home manager was so kind and helpful and every time I ring to talk to him or a member of the staff they
are always so nice. Big thanks to one staff member in particular for keeping me right with all the payments and paperwork. Mum has a lovely room with a great view, she looked so well when we saw her, her hair was beautifully done. Great to see all the events on social media. Thank you very much.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for those kind words, I will pass this on to the staff and it is a pleasure to look after your mum and as always we are here to support you as well.


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Review from Colin F (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident here since Oct 2022 and he has been very content. The staff are always extremely relaxed and jovial, they constantly talk to residents cheering them up. The staff ensure residents are kept as active as they can be, encouraging as much activity as possible.
Recently Dad has
deteriorated and the staff have been totally professional in all they do. Everything is carried out with compassion and dignity always willing to go above and beyond to ensure Dad is safe, secure and comfortable. I am kept well informed about his condition when I am unable to visit him.
The cost is average for the category of home but the care is above and beyond what I expected. I was told at the outset that all care would be carried out and all I had to do was visit and this has taken a lot of stress away.
I would send my thanks to all the staff at the home for all their care, help and support over the past 14 months and I would highly recommend Hillcrest to friends and family if needed.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for your review. It is always a pleasure to look after loved ones here at the home and the staff take pride in what they do. Your father was always full of fun and enjoyed his time with the other residents and staff. Please pass on our condolences to the rest of your family and we will be remembering in our way too. Thank you


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Review from Ruth A (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the team at Hillcrest for the quality of care they provided my father with. He was treated with genuine care and kindness throughout his time at Hillcrest. He was always treated with respect and dignity, even though he was not always easy to work with. From my experience, the team
showed an excellent understanding of my father's needs and his condition.
During the last couple of weeks, my father's health declined rather rapidly. I have to say the compassion shown to my father and us, the family, during this time was second to none. I was able to visit whenever I wished and to spend quality time with my father. On Tuesday 31st October, sadly, my father passed away. I cannot thank the team enough for the way they supported us through this very difficult time with respect, warmth and kindness. My father passed away very peacefully and I have peace in my heart knowing my father had received the very best of care throughout his time at Hillcrest.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank You, I have passed this onto the team, it was also a pleasure to look after your father and he will be missed by all I hope that you and your family have fond memories as we do again thank you for your kind words.


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Review from Heather C (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is a godsend. The staff here truly care for the residents, taking the time to get to know their hobbies and passions and dealing with all aspects of care with kindness and dignity. This kindness extends to relatives of residents. The homely atmosphere is apparent as soon as you walk in the
door. I am so grateful to all of the staff at Hillcrest Care Home for the kindness and support that they have provided for my mum during what would always be a difficult time. Mum settled very quickly and has had fun here in a safe and supportive environment with every need met.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for those kind words I will pass them on to the staff as we take pride in not only having your family in our care but the friendship this also develops with everyone.


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Review from L O (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the manager and the team at Hillcrest. From our first meeting with you, I have been able to relax in the knowledge Mum is safe and clean and cared for 24/7 and has the opportunity for being engaged and entertained. I absolutely know that it is not an easy task and I have been so impressed
with Hillcrest team members' kindness and resilience and genuine interest in attending to Mum's physical and emotional and social needs. Our first arrival and visit to Hillcrest was in a crisis and we, and especially Mum, were immediately welcomed and made to feel safe and reassured. Every time since then I have visited mum I have felt that same happy, positive, gentle, fun, kind and caring atmosphere and energy. The music events have been a particular hit for Mum. Thank you all so much.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for the kind words, we are here to help with those difficult situations and events that sometimes families are hit with that are out of their control. I will pass your compliments onto the staff and it is a pleasure to look after your mum and support you.


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Review from Tony N (Son of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent just over a year in Hillcrest and was always clean, fed well and well looked after. It was only when our family spent five days with her at the end of her life that I appreciated how caring and hardworking all the staff are. We couldn't fault her end of life care nor the care we were
shown through a very difficult time. Thank you so much to you all.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you Tony for the review and for the kind words, I have passed these on to the staff. It was also our pleasure to look after you guys and your mum, she was one in a million and will be missed by all.


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Review from Jill S (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came to be at Hillcrest on an emergency placement and never left. The manager and his staff team are always on hand to help relatives and put your mind at rest with any issues/concerns. Residents are well looked after, and nothing is too much. My Dad loved to read a paper, so they made sure he
had one every day to read. They encourage residents to be in touch with their loved ones and have mobile phones, ipads to accommodate calls, and video calls! My Dad loved his grub and was always well fed. Sadly he passed away recently but again the manager and Team were there right to the end. Highly recommend.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for the kind words Jill, the staff have all said it was a pleasure to look after your dad as he was a gentleman and well-loved here at the home. We strive to help all families who have to make a hard decision they did not expect to have to make, we aim to try to make it much easier with the care we provide and full communication for both you and your loved ones.
Thank you again.


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Review from T F (Son of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in this care home for a short time unfortunately due to illness and her passing.
She settled very quickly with the help of the staff who were very caring and most helpful at all times.
It was a difficult time for us all but with care home staff and managers kindness and excellent
care throughout helped us greatly.
Thank you

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank You for the review and I will pass your kind words onto the staff who found it a pleasure to look after your mum.


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Review from N P (Nephew of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care, understanding for my aunt. Thank you so much for helping her during her staff.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you it was a pleasure to take care of your aunt. I will pass on your wishes to the staff.


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Review from Dorothy S (Wife of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at this Care Home for the past 10 months unfortunately he has dementia, but the care he receives is excellent both physically and mentally. I find all staff friendly and helpful when I visit or phone, the home is bright and cheerful plus clean and fresh. A good manager
with a good team makes this a very good and caring Home.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for the kind words, Dorothy. I will pass these on to the staff who find it is always a pleasure looking after your husband who is part of our big family at Hillcrest.


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Review from Celia C (Wife of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff gave wonderful palliative care to my husband in his final months with vascular dementia. He was treated with dignity and given freedom to be himself. As a family we recommend this home. On his passing their kindness extended to supporting me and attending his funeral.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank You for those kind words and the donation for the bench in memory of your Husband, he will be missed dearly here at the home.


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Review from S R (Son of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after by Hillcrest until recently being moved to another home due to medical reasons.
She was treated very well by all of the staff and management.
They were very patient with her ever with her complex behaviour.
I would like to thank everybody at Hillcrest for caring for my
mother.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for your words I will pass these onto the team as who will miss your mother as she was with us for a while and a favourite of the staff.


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Review from Margaret A (Relative of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to the lovely team at Hillcrest for the incredible care that they gave my grandmother in law during her time there. It was obvious that the team genuinely cared about her and took excellent care of her. Leaving a loved one in residential care is always extremely hard, but knowing
how well she was being looked after made it so much easier. We are especially grateful for the kindness and compassion that they showed her and our family in her final days and to for the comfort that they provided in her final hours. Thank you so much, Hillcrest team.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

I would like to thank you on behalf of the home for your kind words and to say how sorry we are at your loss. It is always a great pleasure to look after your loved ones as we strive to make their stay as comfortable as possible and to make it their home that we work in.
Again, thank you it was our pleasure and honour to look after your relative.


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Review from Cheryll L (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It broke my heart in 2019 when I had to put my dad into a care home when I had promised him I would not, but when It became apparent that for his own safety he needed to have 24-hour care, I just thanked God I found Hillcrest.
The staff and the manager have been amazing and have been so loving to dad
it has really become his home and he has been so happy there, during lockdown they became his family as well.
He has now reached end of life and the staff have been so loving and compassionate to both dad and my family that it has amazed me just how loved dad is in the home. I would like to thank the manager and the staff for making this really hard time so much easier for me as I know when I leave his bedside he still has all the love until I can sit with him again. Xx

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for those lovely words Cheryll your dad as well as all the residents here have a place in each and every one of our hearts. Your father especially as his personality would not allow us not to he is fun-loving and loved playing the staff up and having a laugh. He will be deeply missed by us all at Hillcrest as will you as you through your devotion to your father have become a part of our surrogate family.
From all here at Hillcrest, thank you for bringing your family into our lives.


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Review from L V (Granddaughter of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddad has really changed since he has been living at Hillcrest, for the better. His mobility and speech is so much better than when he was living at home. My granddad has got friends and the staff cheer him up when he feels down. They are going to give him a job when the weather gets better. I
am happy now.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank You from all at Hillcrest.
Your Grandad is progressing well at Hillcrest and we will continue to help him keep his independence where is safe to do so he has come on in leaps and bounds and will love escaping to the outside when the weather permits.


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Review from K M (Daughter of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very happy with her stay at Hillcrest. She said the food was excellent and the staff very friendly and helpful and was made to feel welcome. I was pleased with the care Mum had and found the staff very helpful.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you for the kind words our staff will be happy to see them and loved having your mum stay here at Hillcrest.


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Review from Natalie L D (Granddaughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma moved into Hillcrest beginning of December and I feel it was the best decision we made as a family. She was one of the residents who had a positive test but me and my mum at no point were worried as we knew the staff there were looking after her and she was in good hands.

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Review from P H (Sister of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillcrest continues to give excellent care and support to my brother, as his dementia becomes more challenging. The staff work hard to keep him occupied and motivated, despite the covid restrictions, with continual good humour and encouragement, which is a great comfort to the family, knowing that he
is well cared for and happy. Thank you, Hillcrest.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank you, it is a pleasure looking after your Brother and he is having fun working around the home with us especially at Christmas time with the decorations were he was a great help.
I will pass on the kind words to the staff.


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Review from M N (Son of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hillcrest provided excellent care to our mother for the last year of her life. Nothing was too much trouble for them and they were always cheerful and caring. They were dedicated to keeping all the residents safe during difficult Covid restrictions.

Reply from Andrew Astin-Rae, Registered Manager at Hillcrest

Thank You for the kind words and I will pass them on to the staff. You mother was lovely to look after and enjoyed sitting with the other ladies in the lounge and will be missed by all.
Good luck to your family for the future and stay safe.


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Current Review Score: 9.1 (9.077)

Overview of Review Score

The Review Score of 9.1 (9.077) out of 10 for Hillcrest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Hillcrest is calculated as follows: ( (48 Excellents x 5) + (9 Goods x 4) ) ÷ 57 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.235 Points relating to the number of positive Reviews for Hillcrest is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 5 Positive Reviews ÷ 6.8 = 0.735

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 13 Feb 2025

We have 3 rooms available at present with an en-suite shower - just get in touch if you are interested.


Awards / Recognitions (0)

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Meet the Team (2)

Andrew

Andrew Astin-Rae

Job Title: Home Manger

Joined: 2019

Hi, I am Andrew Rae Can I say thank you for taking the time to have a look at the Profile Page for Hillcrest Care Home.
I was in the Scots Guards for 25 Years reaching the rank of CSGT, I went all over the world with my regiment operationally and for training getting to meet many different people and cultures. When my service was up in 2011, I looked for a new role that would give me the challenge and fun that service life always gave and to see if I can also take the experiences I had whilst serving and use them to help others.
I worked for several years as a Peri Manager going to many different homes throughout the country to help support them achieve their aims and develop the homes into a homely and pleasurable experience for all to enjoy.
I also supported managers to achieve their aims and help them develop their own way of maintaining a care home in the values that we are all trying to achieve but to make sure and show the Families and loved ones that is was a good choice they made in choosing the right home but to most gain their trust and make sure that trust was honoured.
I can safely say that working in the care sector especially recently has been a great move and career choice as I am having fun as each day brings a new challenge and new story. It is also a pleasure to be working with people who are dedicated to care and who get satisfaction caring for others.
The selfless sacrifices that they make each day makes me proud to be one of the team here at Hillcrest.
It is also an Honour and pleasure to have you trust us with your loved ones and we will make sure that they are loved and cared for safely and allow their independence to be encouraged but mostly to make sure they have fun and enjoy their stay here at Hillcrest.


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Jamie MacArthur

Job Title: Director

We have a simple ethos of care, and that is, we expect all in our employ to look after and care for others as we ourselves would expect to be cared for and we will not accept anything less.


Frequently Asked Questions about Hillcrest

What types of Care is Hillcrest registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillcrest provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hillcrest have?

There are 28 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Hillcrest?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillcrest to the centre of Catterick Garrison?

0.7 mile(s) as the crow flies, distance by road may be significantly further.