The fees are assessed on the room provided and the Care needs of the individual the rooms with en-suite Bathroom and shower are the higher cost and are usually recommended for those less mobile.
Some families also prefer these as the relative can sometimes prefer their own company.
Visitors are welcomed, the home do have protected meal service to ensure Residents are not distracted from eating. Otherwise they can accommodate most visit requests. They follow the prevailing government guidance on visiting during outbreaks, etc.
Parking at the side of the building in the designated spots please leave access for Emergency Vehicles.
Hillcrest has a Review Score of 9.1 (9.077) out of 10, based on 5 reviews in the last 2 years. Over all time Hillcrest has 29 reviews.
Review from Douglas W (Husband of Resident) published on 28 October 2020
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Overall Experience
5.0 out of 5
As for the staff, I simply don’t have the
Providing physical help with love and considerate care is wonderful to see and so reassuring to partners. In addition, seeing the planning of care, the thinking of better ways to do things, the chasing other professionals for help, gives partners like me such comfort that all that can be done is being done.
Reply from Andrew Astin-Rae, Registered Manager at Hillcrest
Thank you for the kind words, Doug, both of you were part of the family here at Hillcrest and will be missed greatly. Please feel free to come and visit at any time.
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Review from Sue G (Daughter of Resident) published on 17 September 2020
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4.0 out of 5
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Review from S W (Daughter of Resident) published on 23 July 2020
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Overall Experience
5.0 out of 5
Reply from Jamie MacArthur, Director at Hillcrest
Thank you for review, the team really does appreciate it.
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Review from Lyndsey D (Daughter of Resident) published on 17 July 2020
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Overall Experience
5.0 out of 5
Reply from Andrew Astin-Rae, Registered Manager at Hillcrest
Thank you from the staff at Hillcrest and myself for the kind words Lyndsey and for choosing Hillcrest as your family's new home. Your parents are a delight to care for and a lovely couple that the staff have already taken to their hearts.
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Review from S G (Wife of Resident) published on 11 March 2020
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4.0 out of 5
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Review from L N (Daughter of Resident) published on 31 January 2020
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Overall Experience
4.0 out of 5
Reply from Andrew Astin-Rae, Registered Manager at Hillcrest
Thank You I will pass on your kind words to the staff who endeavour to make all the residents stay at Hillcrest a very comfortable stay and try to make it more there home every day.
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Review from G R (Daughter of Resident) published on 31 January 2020
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Overall Experience
5.0 out of 5
Reply from Andrew Astin-Rae, Registered Manager at Hillcrest
Thank you for your kind words I will pass these on to the staff who love to look after residents here at Hillcrest as if they are their own family.
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Review from J G (Power of Attorney of Resident) published on 10 January 2020
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Overall Experience
5.0 out of 5
Reply from Jamie MacArthur, Director at Hillcrest
Thank you for taking the time to review us, the dedicated team at Hillcrest work tirelessly to provide the best care. They really appreciate your honest feedback.
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Review from S H (Daughter of Resident) published on 5 December 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jamie MacArthur, Director at Hillcrest
Thank you for taking the time to review us, the dedicated team at Hillcrest work tirelessly to provide the best care. They really appreciate your honest feedback.
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The Review Score of 9.1 (9.077) out of 10 for Hillcrest is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.842 for Hillcrest is calculated as follows: ( (48 Excellents x 5) + (9 Goods x 4) ) ÷ 57 Ratings = 4.842
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.235 Points relating to the number of positive Reviews for Hillcrest is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 5 Positive Reviews ÷ 6.8 = 0.735
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2018
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 13 Feb 2025
We have 3 rooms available at present with an en-suite shower - just get in touch if you are interested.
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Job Title: Home Manger
Joined: 2019
Hi, I am Andrew Rae Can I say thank you for taking the time to have a look at the Profile Page for Hillcrest Care Home.
I was in the Scots Guards for 25 Years reaching the rank of CSGT, I went all over the world with my regiment operationally and for training getting to meet many different people and cultures. When my service was up in 2011, I looked for a new role that would give me the challenge and fun that service life always gave and to see if I can also take the experiences I had whilst serving and use them to help others.
I worked for several years as a Peri Manager going to many different homes throughout the country to help support them achieve their aims and develop the homes into a homely and pleasurable experience for all to enjoy.
I also supported managers to achieve their aims and help them develop their own way of maintaining a care home in the values that we are all trying to achieve but to make sure and show the Families and loved ones that is was a good choice they made in choosing the right home but to most gain their trust and make sure that trust was honoured.
I can safely say that working in the care sector especially recently has been a great move and career choice as I am having fun as each day brings a new challenge and new story. It is also a pleasure to be working with people who are dedicated to care and who get satisfaction caring for others.
The selfless sacrifices that they make each day makes me proud to be one of the team here at Hillcrest.
It is also an Honour and pleasure to have you trust us with your loved ones and we will make sure that they are loved and cared for safely and allow their independence to be encouraged but mostly to make sure they have fun and enjoy their stay here at Hillcrest.
Job Title: Director
We have a simple ethos of care, and that is, we expect all in our employ to look after and care for others as we ourselves would expect to be cared for and we will not accept anything less.
