The Holt Retirement Home

Main Street, Hutton Buscel, Scarborough YO13 9LN
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9.4 20 Reviews
  • The Holt Retirement Home, Scarborough
The Holt Retirement Home is a former Georgian rectory situated in the stunning village of Hutton Buscel, which nestles on the A170 between Scarborough and Pickering.

Experienced and qualified care staff are dedicated to supporting the needs of residents living with dementia.

The home has been sensitively adapted to accommodate the residents in a safe and caring environment. All of the single and companion rooms have been decorated and furnished to a high standard and residents are encouraged to bring in their own pictures, photographs, furniture and ornaments to make the room their own. Wheelchair users have level access to all rooms and the garden.

Residents are offered a choice of menus which are presented each day in pictorial style so residents can have an informed choice of meal. The meals can be enjoyed in the relaxed setting of the dining room, the conservatory with a chosen companion, or in the privacy of their own room.

An activities co-ordinator provides a wide range of activities for the residents to ensure they are entertained, mentally stimulated, and also remain active through physical exercise. Regular events are held in the home and local community which the members of the resident's family are encouraged to attend too.

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Care Provided by The Holt Retirement Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Banktop Securities Ltd
  • Person in charge
  • Lucy Askew (Registered Manager)
  • Admission Criteria
    • All applicants welcome
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Holt Retirement Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200

  • Fees are on an all-inclusive basis. Sundries bills will be additional for hairdressing, nail care and chiropody.
  • (these prices are only a guideline, please contact The Holt Retirement Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to arrange a visit.


  • Parking

  • Parking on the premises and on the road outside.


The Holt Retirement Home Reviews (20)

9.4

The Holt Retirement Home has a Review Score of 9.4 (9.429) out of 10, based on 6 reviews in the last 2 years. Over all time The Holt Retirement Home has 20 reviews.

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Review from Paul R (Son of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the Holt for more than 3 years now and we can honestly say that when we chose The Holt we chose right the first time. The standard of care he receives is absolutely amazing. Nothing is too much for the staff and management team and quite regularly they go above and beyond what is
required. We are always made welcome when visiting and updated regularly on Dad's health and any other issues that may arise from time to time. The residents are treated and entertained regularly with singers and harpists etc and the lifestyle and activities co-ordinator is always coming up with new crafting ideas for the residents to participate in. The in-house chef provides the most amazing meals and cakes. We would definitely recommend The Holt to any prospective family member who is looking for a forever home for a loved one when they can no longer provide the care that they need.

Reply from Anthony Lee, Care Home Manager at The Holt Retirement Home

On behalf of all the staff at The Holt thank you very much for these kind words. Everything you mention reflects what we strive for. We aim to provide a warm and gentle home for our residents and at the same time look after everyone in a caring and professional manner.


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Review from M P (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has resided at the Holt for a number of years now. As a family, we are very happy with the care she has received there. Whenever we visit we always made to feel very welcome and offered refreshments which often include homemade cake or biscuits. If and when we do have any concerns about Mum's
health or well-being they are dealt with quickly and efficiently by the manager and her excellent team of caregivers.
We are always informed of weekly activities which are well planned and appropriate. Residents are regularly entertained by musicians and singers and often take part in a singalong. The Holt has a warm and welcoming atmosphere with rooms that are kept bright and clean.
I would highly recommend the Holt to anyone looking for a high standard of care along with a home-from-home atmosphere with staff and management who take time to get to know the residents as individuals.

Reply from Anthony Lee, Provider at The Holt Retirement Home

Thank you very much for this review. You have entrusted us to look after your loved and we do our best to meet our residents' and your expectations. This review will mean a lot to our staff.


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Review from Lynn B (Power of Attorney of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion The Holt is amazing. The care staff are brilliant. Nothing is too much trouble. My friend is bed-bound but is always clean and tidy. He is always treated with respect and dignity. He is a member of their extended family, as are all residents. I am always treated cheerfully when visiting
and a cuppa usually arrives within 5 or 10 minutes. Very welcoming. I am kept up to date with his medical condition. Wonderful.

Reply from Anthony Lee, Care Home Manager at The Holt Retirement Home

Thank you so much for these kind words. All the staff at The Holt strive to achieve the best for our residents and I am pleased you have drawn your thoughts to our attention.


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Review from Chris P (Brother of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Time is precious at the moment, so to cut matters short this time: They do what it says on the tin! They care! My thanks go to all involved with the care of residents who may not always be as appreciative of their care but whose families certainly are.

Reply from Anthony Lee, Care Home Manager at The Holt Retirement Home

This review is much appreciated. To work in the care environment one has to recognise it is more than a 9 - 5 job, one has to want to care as well. All our staff have this philosophy for which the residents and myself are very grateful.


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Review from A S (Son of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the home for a number of years. She has always been made to feel welcome and part of the family. The care staff and managers have always kept us up to date with developments in my Mother's condition, ongoing treatments and overall wellbeing. I would recommend The Holt
for anyone looking for a Care Home for one of their family members.

Reply from Anthony Lee, Provider at The Holt Retirement Home

Thank you taking the time to write this review. It is much appreciated. We always do our best to make The Holt feel like home for the residents and also to keep good, transparent communication with you, their families. I will make sure all the staff are aware of your thoughts.


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Review from C S (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, caring and understanding. Management keep us up to date and are approachable at all times. If mum is unwell they note and sort it out and get the appropriate help for her. They ring and let us know if there are any changes in her health. Super efficient!

Reply from Anthony Lee, Provider at The Holt Retirement Home

All our residents are at the centre of everything we plan and do. This of course includes you, their families. We might be looking after the residents but they are still part of your family as well. Thank you for your support.


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Review from Pat D (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (92) has been at The Holt for a month and I have the highest praise for the care he has received. The personal involvement of the staff is exceptional and it is obvious that they all know and respond to the residents on an individual level. The 'family' feel is apparent as soon as you enter.
I have been made to feel welcome whenever I have visited and when I have been unable to visit, it has never been too much trouble for someone to talk on the phone to keep in touch. My father had two separate overnight hospital stays in the last fortnight and from first to last the staff at The Holt were fast acting, professional and caring. When he returned each time he was welcomed back 'home'. The communal areas are light and airy and in close proximity of each other. The food is freshly cooked and tasty - I have joined my father for a few lunches and enjoyed everything. The interaction with the activities coordinator is a real bonus too. In every way The Holt ticks all the boxes I could want for my father.

Reply from Anthony Lee, Director at The Holt Retirement Home

How much I appreciate reading these words. It is my aim as the owner of The Holt and also the commitment of the staff to be reviewed in this way. We want to be seen as a home for our residents where they are cared for as if they were at home.
Thank you very much.


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Review from Christine B (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Holt is very homely and more like being at home and not a hotel. The staff are all wonderful and can't do enough for you. Booked Mum in once a week for some pampering.

Reply from Anthony Lee, Director at The Holt Retirement Home

Thank you for these kind words. It is our intention for The Holt to feel like home and we are looking forward to your mother’s visits.
Kind regards.


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Review from Nina D (Daughter-in-law of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law lived at The Holt for the last 4 months of his life and during his time there he was treated with dignity and respect. The care at the end of his life was exemplary. The staff were so kind and compassionate, not only to my father-in-law but also to my husband and I. They looked after
us at a difficult time. The management were excellent at keeping us informed and always happy to accommodate our wishes. I cannot praise the carers highly enough; their understanding of caring for people with Alzheimer's/Dementia is outstanding. The residents who were able, appeared well entertained with a great variety of activities and the house and garden were very well suited to their needs. The food looked lovely, wholesome and well presented. All in all, whilst no-one wants to place their loved one in a care home, The Holt has been the very best answer for our family and we highly recommend it.

Reply from Anthony Lee, Director at The Holt Retirement Home

Your words are most kind and greatly appreciated by us all. Your father-in-law was a most dignified, smart and unassuming resident and it is our loss that he was not here longer. Your visits were extremely beneficial to your father-in-law and most welcome for us. It is always sad to lose friends but at least we have the pleasure of their company while they are with us.


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Review from T L (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to The Holt Retirement Home in January 2018 after some very difficult years. I was told she may get back to her old self which was hard to believe but to a good extent, she has although obviously, she will never be the same. I do know none of this would have taken place at home, without
the care and compassion of each and every one at The Holt. As a visitor, I have always been made welcome and any questions have been answered. It gives me some peace to know my mother is in their hands.

Reply from Anthony Lee, Director at The Holt Retirement Home

Your mother always has a smile and is such a pleasure to have in our home. You are a great support to her and us and we value your presence when you visit. Thank you.


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Review from Stephen D (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted into the home just over two years ago. I was immediately told to treat the home as 'his home'. This has always been how he has been treated. All the staff have treated him with respect and allowed his personality to remain as much as possible through his dementia. The fact that
the owner visits the home regularly and knows my Dad personally is a great comfort. Likewise, the manager knows all the residents well, their personalities and needs. I have visited unannounced and always found the residents treated with the utmost care and respect.

Reply from Anthony Lee, Director at The Holt Retirement Home

Thank you for these kind words and for the support and interest you and your family take in The Holt.
Your father brings warmth and humour to our home and we are very pleased he chose to live with us.
Kind regards


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Review from Jane D (Friend of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a very informative visit. The staff make a real effort to let you know how the resident is in their general health.
Their care is unending.

Reply from Anthony Lee, Provider at The Holt Retirement Home

Thank you very much for sharing your impressions of The Holt with us. The resident whom you visit is a much-valued member of our family and your visits are much appreciated.


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Review from Maureen M (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very clean and staff are always very friendly. Management is always about and you can discuss things in private.

Reply from Anthony Lee, Owner at The Holt Retirement Home

Your father is the most courteous gentleman and we are very lucky he has come to live with us.
We value the wonderful support he has from his family and it is always a pleasure for us when you visit.


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Review from Susan D (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into The Holt in Hutton Buscel 3 weeks ago and what a difference it has made to her life, and ours (her family). From the moment she walked in to be welcomed by all the staff, she has been so happy and settled. She is so well looked after by everyone, nothing is too much trouble. Everyone
is so helpful. The atmosphere is a happy one and you feel that as soon as you walk in.


After all the upset of Mum having to go into a home, the relief for all of us is unimaginable. We now look forward to visiting Mum as it's wonderful to see her so content.


Thank you to you all. We are so lucky to have Mum with you.


Reply from Anthony Lee, Owner at The Holt Retirement Home

We are so pleased your mother has chosen to come and live with us. She has already settled in and our other residents are enjoying her company. Your kind words are appreciated by us all.


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Review from Malcolm D (Son of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and staff are great.

Reply from Anthony Lee, Director at The Holt Retirement Home

Thank you very much for these kind words. You and your family give invaluable support to your father and this is greatly appreciated by the staff.


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Review from D L (Nephew of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my aunt's fourth care home in the past seven years as her condition deteriorated. The Holt is excellent in meeting her needs and the staff are truly dedicated to her care and welfare.
As her power of attorney, I am kept fully informed of developments and work closely with them on all aspects
of her mental and physical well-being.
The activities on offer are good - varied and stimulating - there is a good team atmosphere and a strong feeling of family and being 'at home' rather than 'in a home'.
I would recommend The Holt to all who have this level of need where many of the residents (but not all) have advanced dementia.

Reply from Anthony Lee, Provider at The Holt Retirement Home

How much we all appreciate your kind words. Your aunt is an inspiration to her fellow residents and the staff. We do aim for our residents to consider The Holt to be their home and I am pleased we are achieving this goal. Kind regards.


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Review from Ian (Nephew of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Holt Retirement Home is a very caring and friendly home. The manager is lovely, if you have any problems she will soon sort them out for you. It's nice to see the residents be able to sit out in the garden in the sun. The staff are also very friendly too. Would certainly recommend it.

Reply from Anthony Lee, Provider at The Holt Retirement Home

The Holt is a friendly home thanks to the atmosphere created by your charming aunt and the other residents. Also, we are lucky to have such a nice garden and I am very pleased you and your aunt enjoy using it.


Kind regards


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Review from Sarah N (Daughter of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last two years, the improvement in this care home is outstanding. It is run very professionally. I could not wish for better care for my mother, and that is not something I say lightly as I can be very critical.
I am often there at lunch time and the food served looks fresh and presented well.
Mum
is always treated with dignity. The staff seem very caring and professional. They run activities and seasonal get together's which are always pleasant to attend.
I would highly recommend this care home to others.

Reply from Anthony Lee, Provider at The Holt Retirement Home

At The Holt, we aim to provide a life for our residents which is as close as can be to one's own home. In this context, the families of the residents are important to this goal and we always appreciate the support of families to our residents and also the recognition for the benefit of our staff. Thank you.


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Review from Susan W (Daughter of Resident) published on 7 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Holt for 2 years and in that time I have had no concerns at all about the standard of care she receives. All staff treat the residents with respect and as individuals. They are always welcoming to visitors. It has a lovely homely atmosphere.

Reply from Anthony Lee, Provider at The Holt Retirement Home

Dear Mrs Watson, thank you for this. Your mother always has a smile for us all and she is a great source of inspiration to our other residents. With kind regards.


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Review from Ella B (Sister of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the care of my sister is in her son's hands I cannot answer the question of value for money. The Holt Retirement Home is approx 60 miles plus from our home so our visits are not as often as I would like and visits are monthly rather than weekly. However, my husband and I find this home to be very
clean and comfortable. The staff are very caring and patient with the residents and also make visitors very welcome with a cup of tea etc. The rooms are large and airy with lots of daylight owing to the large windows and a readily accessible door onto a walled garden for the residents on suitable days, giving a lovely feeling of freedom. What we have seen of the meals have looked nourishing and tasty.

Reply from Anthony Lee, Provider at The Holt Retirement Home

Thank you very much for your kind words. The staff and myself appreciate them very much indeed. Your sister makes a valuable contribution to our home and we enjoy having her with us.


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Current Review Score: 9.4 (9.429)

Overview of Review Score

The Review Score of 9.4 (9.429) out of 10 for The Holt Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for The Holt Retirement Home is calculated as follows: ( (60 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 70 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for The Holt Retirement Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Holt Retirement Home

What types of Care is The Holt Retirement Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Holt Retirement Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Holt Retirement Home have?

There are 20 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Holt Retirement Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Holt Retirement Home to the centre of Scarborough?

5.0 mile(s) as the crow flies, distance by road may be significantly further.