St John's House

Parker Lane, Kirk Hammerton, York YO26 8BT
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9.9 152 Reviews
  • St John's House, York
St John’s House Residential Care Home in Kirk Hammerton, near York provides residential care for up to 34 residents in a beautiful Tudor style building dating back to 1910. This includes long-term, short-term and respite care.

The home is rated Outstanding by the Care Quality Commission (CQC) (February 2019).

All the rooms are en-suite and residents can also access several lounges, dining rooms and reception rooms, as well as two acres of beautiful country grounds.

The house provides a full programme of activities according to the wishes and interests of the residents. These range from exercise and craft classes through to day trips and evening and weekend outings.

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Care Provided by St John's House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kay Rushworth (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for St John's House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome at St Johns House


  • Parking

  • Private parking facilities are onsite.


St John's House Reviews (152)

Total of 152, showing 21-40
9.9

St John's House has a Review Score of 9.9 (9.887) out of 10, based on 26 reviews in the last 2 years. Over all time St John's House has 152 reviews.

Overall Experience

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Review from Charlotte L (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just had my mother’s annual review and want to express how delighted we are with the quality of service and care she receives at St John's. We and Mum are so happy she resides there - we could not ask for anything better.

Reply from Donna Sanderson, Registered Manager at St John's House

Thank you for your kind words. It's a pleasure having Mum with us.


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Review from F P (Friend of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St John's House is a well-run nursing home.
Always clean and tidy (rooms, eating areas, bathrooms and sitting areas).
Staff are amazing, they are friendly, and nothing is too much bother.
Gardens and outside areas are well-kept.
All residents seem happy and content and feel like they are at
home.

Reply from Donna Sanderson, Registered Manager at St John's House

Thank you for your kind comments. I shall inform staff of your kind word.


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Review from Douglas C (Respite Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to St John's for a week’s respite care. I had a very good experience and will be very happy to stay again in the future. The home was very comfortable and the staff did everything they could to make my stay an enjoyable one. The food was good and the activities were excellent.
It was especially nice to be able join the other residents for their Christmas lunch. The home is surrounded by lovely gardens which I look forward to seeing more of in the better weather. Although the lift was out of order during my stay, the staff made sure that this did not affect me in any way. I returned home with a greater feeling of independence as I felt safe and secure walking longer distances than I am able to do in my bungalow. This positive outcome was unexpected but very welcome.

Reply from Donna Sanderson, Registered Manager at St John's House

Thank you Douglas for your kind words. It was a pleasure to have you at St John's and so glad it was an enjoyable experience for you, we will look forward to you returning in the near future.


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Review from Steve W (Son of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at St John's House for three and a half years to the end of October 2023. The love, care and respect that everyone gave to Mum was exceptional. She was very happy there and it’s a very happy place. They showed the family great care too. They kept us very well informed with regular
social media updates. The carers always seem to have time to talk and just keep an eye on things. Mum enjoyed the activities, trips out and great food. The room was comfortable and clean.
I cannot recommend St John’s House too highly. It’s a fabulous place and we have been delighted to be associated with it.

Reply from Donna Sanderson, Registered Manager at St John's House

Thank you so much for your lovely kind words, it was a pleasure to care for your Mum and to have her and your family be a part of the St Johns family, we wish you all well.


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Review from James K (Respite Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As this was my first experience of "care home life", I was a bit apprehensive. However, I need not have worried. The staff are very friendly and supportive, providing help where needed while also encouraging independence. Breakfast was usually taken in my room, and other meals were in one of the several
dining rooms. The food was excellent. There were several lounges and seating areas as well as lovely gardens outside. The staff organised activities too - chairs, carpet bowls, and sometimes a quiz. Since it was Coronation time, we had a party! In conclusion - all good.

Reply from Donna Sanderson, Registered Manager at St John's House

Thank you for your feedback, James; it's lovely to hear you enjoyed your time with us.
We'll look forward to seeing you again soon.


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Review from S R (Daughter of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are very happy that our dad is safe, very well fed and cared for by very caring and professional staff.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much for your kind words. We’re delighted that your dad is with us.


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Review from Alan C (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, excellent care, and great procedures during the pandemic. Mum loves the food (I've tried it too - it is good). Lovely atmosphere, many and varied activities and a loving and positive environment.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much, Alan; your feedback means a great deal. It's a pleasure having your mum with us. Our masks finally came off yesterday, which was a cause for celebration and another step closer to normality, it's been a very long three years, but the amazing staff and lovely residents have kept everyone going.


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Review from K H (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of St John's for nearly three years now. She regularly comments on how kind the staff are. Mum is happy, warm and comfortable and enjoys her meals. A wide variety of activities are on offer to residents if they wish to take part.

Reply from Lou Squires, Managing Director at St John's House

Thank you for your kind words, it's a pleasure having your mother as part of our community.


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Review from C W (Daughter of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic! My father has recently been at St John's for two weeks respite care. The whole experience was very positive. All the staff were very welcoming and a great deal of effort was put into making him feel part of the home. He was included in all the extra Christmas festivities, including a meal
out at the local pub, alongside all the regular activities, such as quizzes, indoor bowls, exercise classes and much more. Similarly, the standard of care was very good and Dad particularly enjoyed the food too. Many, many thanks to all at St John's, you're doing an amazing job.

Reply from Lou Squires, Managing Director at St John's House

Wow, thank you for such a wonderful review. What a super way for us to end this year! I hope you and your father have a super Christmas.


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Review from Melanie B (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at St John's between 2020 and 2022, and I can honestly say the care he received was second to none.
If you are looking for the best place for your loved one, look no further.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much for your kind words, Melanie, it was such a privilege taking care of your father. He is so missed by all of us.


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Review from Julie R (Daughter-in-law of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home puts a whole new meaning on the word care. My father-in-law was treated with so much love, respect and care, so much above the norm. He was welcomed with warmth. I cannot put into words the security it gave us all that he was in such a safe and caring place, getting all the care and more
than he needed. Many, many thanks.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much, Julie, for your kind words. We always share feedback with the staff, and it means a great deal to us all.


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Review from R M (Resident) assisted by family/friend published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first came to St John's as a permanent resident in October 2021 after two periods of respite care. I was immediately impressed with the cleanliness of the home and the friendliness of the staff and residents. The food is quite nice, with a good menu choice. My room is excellent, with pleasant furnishings
and a comfortable bed. It is always kept very clean. Many of the room has a lovely lookout, and the gardens are well-maintained. The staff are wonderful, management too. Activities are super.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much for your wonderful feedback; it's wonderful having you with us!


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Review from L A (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very personable, friendly and attentive to my mum's needs.
All residents are called, by all staff, by their first name, which I find nice.
I feel that my mum is in a very safe environment and cared for whilst providing company and activities.

Reply from Lou Squires, Managing Director at St John's House

Thank you for your kind review. I'm really glad that you like the use of first names; we do everything to promote the fact that our residents are in their homes and should feel as relaxed and as comfortable as possible.


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Review from R C (Daughter of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St John's is a wonderful care home, set in beautiful surroundings. The staff are professional, knowledgable and caring and look after each resident whilst considering the resident's individual needs. Families are always kept up to date on the well-being of their family members and also all the activities
that are available.

Reply from Lou Squires, Managing Director at St John's House

Thanks so much for your lovely feedback, Roz; it's very much appreciated by us all, and I'll share it with the team.


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Review from Margaret L (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lives with us, and needing a break, we booked her into St John's for respite care. Unfortunately, she had a health emergency, and after a spell in hospital and rehab, we thought we started to think we would not get our holiday. But thanks to St John's and the NHS rehab centre, we went away, leaving
the cross-over in their capable hands. Mum is 93 and gets anxious about change; thanks to the caring professionals at St John's, she was supported to settle in. All our family who visited, whilst we were away, were impressed with the home itself, the management and the staff. Mum was so well looked after, and she thoroughly enjoyed her time at St John's. The care she received was first-rate, and we are so grateful to them for their support. She loved the homely environment, the food and being so well looked after. The highlight of her stay was being able to have a soak in a bath, something she’s not been able to do for a long time.

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Review from H B (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in for respite in July 2021 and decided to move in permanently. The staff are very friendly and very efficient. The home is always immaculately clean. It is difficult to give a full review because of the Covid restrictions that have been in place.

Reply from Lou Squires, Managing Director at St John's House

Thank you for the lovely review. Luckily we have been able to reduce so many of the Covid restrictions, here's hoping the final ones will be lifted soon.


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Review from D W (Daughter of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have found anywhere better. The staff are all very kind and compassionate - nothing is ever too much trouble. I really can't thank them enough for all they have done and continue to do for my mum. Many thanks to everyone.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much. It's a real pleasure having your mum in our community.


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Review from Alison H (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that we found St John's for Dad. He's been with them for 8 months now and always looks clean and well cared for. His room is comfortable and spotlessly clean, and the whole building and grounds are beautiful and welcoming. The staff are patient and kind when helping Dad, and he is treated
with respect and dignity. It's lovely knowing that he is encouraged to join in things when he is able to. I have always found the staff to be friendly, helpful and professional. St John's is a lovely, homely place where we know Dad is safe and well looked after.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much, Alison, I always share these reviews with staff, and it really matters to them to know that their hard work is valued and noticed. We're delighted that your Dad chose to join us, and we'll keep encouraging him to join us in a wide range of activities; our wellbeing team will make sure of that!


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Review from Susan P (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for a number of years now, and during that time, she has always been well cared for. The staff are hard-working and are always cheerful when I visit.
The home and gardens are beautifully maintained.
Mum's room is always clean and tidy, and her laundry is always up to date.
Mum
says it is like living in paradise, everything is done for her.
What more can I say.
Mum also says that she intends to keep on staying here, why would she want to go anywhere else!
Thank you.

Reply from Lou Squires, Managing Director at St John's House

Wow, thank you so much for the wonderful feedback, Susan. Your mum is a joy to have with us, and I'm thrilled that she still enjoys our care so much after all of these years!


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Review from Jennifer S (Daughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has a friendly atmosphere with helpful and caring staff - it seems very well organised with plenty of activities and interaction with residents. The facilities and decor are impressive, and the gardens are lovely and a great asset. My mother is very happy here and feels safe, receiving excellent
attention and reassurance and lots of fun.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much for the kind review, Jennifer; it's a pleasure having your mother with us.


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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for St John's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for St John's House is calculated as follows: ( (274 Excellents x 5) + (35 Goods x 4) ) ÷ 309 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St John's House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Michelle

Michelle Poole

Job Title: Registered Manager

Joined: 2024

Michelle Poole is the Registered Manager at St John's House and has over 40 years of experience in care.


Kay

Kay Rushworth

Job Title: Deputy Manager

Joined: 2006

Kay is the Deputy Manager at St John's House and has been working in care for almost 20 years.