St John's House

Parker Lane, Kirk Hammerton, York YO26 8BT
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9.9 152 Reviews
  • St John's House, York
St John’s House Residential Care Home in Kirk Hammerton, near York provides residential care for up to 34 residents in a beautiful Tudor style building dating back to 1910. This includes long-term, short-term and respite care.

The home is rated Outstanding by the Care Quality Commission (CQC) (February 2019).

All the rooms are en-suite and residents can also access several lounges, dining rooms and reception rooms, as well as two acres of beautiful country grounds.

The house provides a full programme of activities according to the wishes and interests of the residents. These range from exercise and craft classes through to day trips and evening and weekend outings.

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Care Provided by St John's House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kay Rushworth (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for St John's House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome at St Johns House


  • Parking

  • Private parking facilities are onsite.


St John's House Reviews (152)

Total of 152, showing 41-60
9.9

St John's House has a Review Score of 9.9 (9.887) out of 10, based on 26 reviews in the last 2 years. Over all time St John's House has 152 reviews.

Overall Experience

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Date Published

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Review from Debbie F (Daughter of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is fair to say that my mother arrived at St John's under difficult circumstances. She was very unwell and quiet down after a prolonged period of illness. St John's has been a ray of sunshine in our family's life. We could not have asked for better care, mental support or, quite frankly, love.
Many thanks to you all and, in particular, the manager and deputy manager.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much for such wonderful feedback, Debbie; the team work hard to bring laughter and love to our wonderful residents, and it's so nice when it impacts so positively on peoples' lives.


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Review from Susan R (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very welcoming, very caring and treat residents with dignity. All very approachable to take through problems we may be having with Mum's health or needs. Very "on the ball" with Mum's care and getting a doctor/nurse for medical issues. Mum's room is always very clean, the laundry is beautiful
(as Mum will say), and Mum is always clean and well-groomed.

Reply from Lou Squires, Managing Director at St John's House

Thank you, Susan, your kind comments mean a lot to us all. It’s a pleasure having your mum with us. Our housekeeping and laundry team work so hard and are all stars!


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Review from Michael R (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s such a special calling to care for the elderly. There are so many levels of need to be met and different personalities and life experiences to accommodate. At St John’s House, where I have been visiting my mum every week for the past six months, I have always felt in awe of the community of coworkers
who make this home feel so very homely. The open-door policy is an aspect of the relaxed and respectful attitude towards the residents, yet I know for a fact that there is always vigilance and an appropriate level of shepherding when needed! When joining in with the wonderful Jubilee celebration, I got a personal taste of being welcomed in and cared for by these lovely people, and felt almost guilty to leave them with all the clearing up and the continuing care of the residents at the end of it. I can’t thank everyone enough, from management through to the carers, caterers, handyman and gardeners, for making this as good a new home for our mum as we could ever have asked.

Reply from Lou Squires, Managing Director at St John's House

Wow Michael, what lovely comments. It was great to have you join us at the Jubilee party, and I can assure you that it didn't take us long to tidy up afterwards, so no guilt needed! The drinks and food helped us all have a super celebration together.


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Review from S J (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as my brother and I are concerned, we could not have made a better choice than St John's. I cannot praise the staff too highly; they are friendly and efficient. Mum's lack of mobility does not stop the staff from encouraging her to join in with some of the activities. The standard of hygiene
is excellent. The room is clean and well decorated. It is fair to say Mum is reasonable content and considers St John's her home. Recently, they celebrated the Queen's Jubilee with residents and relatives, and it was a wonderful occasion for all. Well done, St John's.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much for your lovely review, Sylvia; it is so much appreciated. I'm so glad you enjoyed our Jubilee celebration - it was so special to be able to open up to relatives and celebrate together again after such a long period of restrictions.


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Review from Lisa G (Niece of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was in St John's House for respite. We were very happy with the care he received. Staff seemed conscientious and accommodating; they had a good system in place, despite Covid restrictions. Overall, very pleased.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much for your lovely review, Lisa; it is very much appreciated, and we'd love you to consider using our service again if ever needed. Luckily, many Covid restrictions have eased, which makes it so much easier to provide a fun, warm and caring service - just as it should be.


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Review from Steven W (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother entered St John's, she was in a low state of mind and very fragile, both physically and mentally. They have done wonders for her with the care and support of the staff (who are absolutely excellent) and the well-running of the whole establishment. We would have no hesitation in recommending
St John's to anybody and would publicly like to thank everybody for their fun, and the support and care are given to my mum - absolutely outstanding.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much, Steve; it's lovely having your mother and your family as part of our community. I always share these reviews with staff on our staff Whatsapp group; it means a great deal to them to feel so appreciated.


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Review from Sue G (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St John's is the most bright and friendly care home I have ever come across. The staff are incredibly friendly and always keen to help if I have any queries or concerns about my dad. He is so well cared for and very happy being a resident there. Dad loves the food, and he is fascinated that everybody
knows him personally and that he always sees the same friendly people who are looking after him.

Reply from Lou Squires, Managing Director at St John's House

That’s wonderful to hear. Thank you, Sue. Many of our staff have been with us for years and pride themselves on knowing everybody’s wants, wishes and preferences. It’s a pleasure having your dad with us.


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Review from Chris R (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St John's House is a beautifully kept home and garden. The very caring staff are vigilant and reassuring to the elderly residents and are always on hand. They do their best to provide stimulating activities, and the trips out are very popular. I feel confident in my mother's care, and she seems happy
and untroubled. Her requests are always listened to and care is taken to provide food that she likes.

Reply from Lou Squires, Managing Director at St John's House

Thanks so much for your lovely review, Chris. It's a pleasure looking after your lovely mother, and we're trying to make the best of this sun with regular outings for ice creams!


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Review from Jeremy R (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into St John's six months ago. She had become unable to care for herself alone any longer. Right from the start, she was made very welcome by the friendly, attentive and professional staff. Despite the Covid restrictions in place, we had no real problems with visiting and phoning - and
things continue to improve as restrictions are further lifted.
The home is clean and welcoming. The gardens are beautiful. Her personal care is exemplary. Food is good. She has easy access to chiropody and hairdressing, and there are lots of organised activities for the residents.
I highly recommend it.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much for your kind words, Jeremy; I've passed them onto staff. It's a pleasure having your mother stay with us.


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Review from A W (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just been to the first garden party and had a great time. The staff are fantastic and very caring. Having been into a lot of homes, this beats most hands down for facilities and things to do for the residents, which keeps them motivated.

Reply from Lou Squires, Managing Director at St John's House

Thank you for your kind words. It was great to see you at our special Jubilee event. We're already planning the next celebration.


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Review from Michael J (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at the home as Covid hit the UK. She has been looked after and cherished, despite our difficulty in visits. This month it became clear Mum was ill "end of life", and the home has been exceptional in giving her a loving and caring environment, giving her much dignity and supporting us through
the emotional time.

Reply from Lou Squires, Managing Director at St John's House

Thankyou so much for your kind comments Michael. It has been a real privilege to care for your mum.


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Review from Tom J (Grandson of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank St John's House and in particular, the manager for her help and care in the last few weeks as my Grandma enters the final days of life. They’ve been wonderful to my family and me and there aren’t words that can show that. My grandma has been in St John's House for the last couple of years
full time and has always been treated with dignity and respect, she has been comfortable, well-fed and clean. Whenever I’ve been to see her she’s had a smile on her face. You’re always greeted with a smile and there is continually a smell of home-cooked food wafting around whilst residents play games and enjoy the company. Thank you all! You’ve made my grandma’s final years happy.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much for your kind words, Tom. I’ll pass them on to staff, especially to our wonderful manager whose kindness really matters at times like these. It’s a real privilege to care for your grandma, and it’s lovely to hear that our home life has been such a positive experience for her.


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Review from Martin W (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very well looked after in her week's respite. The staff made Mum feel at home, and she said they were all kind and caring. She also said the food was very good! She said she would be very happy to go for a visit again.

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Review from R H (Son of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite Covid restriction over the last 22-months, we have been able to visit my mother, whenever the restrictions have allowed. St John's have made facilitates available (Skype, visitors pods, PPE for room visits). Activities have continued throughout, although some have had to be restricted (Summer
Fayre, Christmas Party). We appreciate the way St John's have managed the situation throughout Covid.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much for your very kind comments. Covid has been hard for us all, and the support and understanding from residents and relatives have been so appreciated. We’re hoping that this is the year we can have so many community celebrations again - we miss them too.


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Review from Lucy W (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5-stars genuinely is not enough for this outstanding care home. My dad has been lucky enough to have some respite care here, and he truly comes alive when he visits. He has made lots of friends, and the staff cannot do enough for him; the residents really are at the heart of everything the staff do.
St John's is a joyous place, and I feel so very fortunate to have found somewhere so exceptional for my dad.

Reply from Lou Squires, Managing Director at St John's House

Thank you for your kind words, Lucy; I’ve shared them with staff, who feel very appreciated. We love it when your Dad comes to stay and look forward to seeing him again soon, we hope. Happy New Year.


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Review from J S (Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was warmly welcomed by both staff and several residents alike. There was a good choice of food on the menu, and the meals were presented extremely appetisingly. I thought there should be a member of staff in attendance throughout mealtime. I didn't think staff should be using their mobile phones whilst
on duty. I didn't think the shower area was suitable.

Reply from Lou Squires, Managing Director at St John's House

Hello Janet, thank you for your kind comments. Our Care planning system is electronic, and staff input all contacts on small phone handsets that they carry at all times - I apologise if this was not clarified with you and want to reassure you that staff do not access their own phones during the time working with residents. Our staff do supervise mealtimes and are always in or close to dining areas; they work hard to provide assistance whenever required but also respect privacy whilst people are eating and socialising. We do offer a choice of assisted bathrooms and shower areas and am sorry if you did not find that they were suitable. Many thanks for your feedback and for choosing to stay with us.


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Review from V H (Wife of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's first respite at 63 years, he seems young to be in a care home, St John's House reassured me from the beginning, they were considerate to my needs as well as his. Despite Covid restriction and ensuring everyone's safety was paramount. The staff here so kind and considerate and ensured I
had a relaxing break away. He enjoyed his stay - enough said! Thank you.

Reply from Lou Squires, Managing Director at St John's House

Thank you so much for your kind comments. We are delighted that our service helped you to have a relaxing well deserved break.


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Review from Diane R (Daughter of Resident) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed full-time care and with our busy and working lives, we needed help. Mum would not accept a 'live-in' carer. I brought her to St John's House as a trial/holiday. She did take a while to settle and it was the hardest thing I've done in my life but the amazing, caring and wonderful team made
everything slot into place. I don’t think I’ll have her long now as I see her deteriorating but at 93 she has the best care and attention I could ever want from them and I can WhatsApp video and visit her regularly which she enjoys. When my dad passed two years ago at 93 I promised him she would be ok and with the help of the fantastic team at St John's House I feel I have fulfilled my promise to him. They were together from the ages of 14 and 16, so a lifetime. Thanks again everyone.

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Review from Elspeth B (Daughter of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at St John’s House for a year, and the care she received during her stay has been outstanding.
All members of staff were kind, compassionate and always willing to make a special effort to manage the extra care Mum required.
St Johns House consistently achieves an excellent understanding
and sensitivity towards the residents that are at the heart of this very special care home.
Our family have been very fortunate to have placed our trust in St John's House, and thanks to all the staff for their unfailing kindness and support.

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Review from A C (Daughter of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a week's respite last year, my mother moved into St John's House as a resident a few weeks ago. It's obviously a difficult time for both staff and residents, but I feel that everything possible is being done to enable the residents to enjoy fulfilling days, despite Covid restrictions. The care
home is well run and well managed, and communication with relatives is excellent. I have found the staff to be friendly, kind and helpful, which adds to the happy atmosphere I feel when visiting. Above all, I feel that the happiness and welfare of residents is the main priority of St John's House, which means everything to me.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for St John's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for St John's House is calculated as follows: ( (274 Excellents x 5) + (35 Goods x 4) ) ÷ 309 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St John's House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (2)

Michelle

Michelle Poole

Job Title: Registered Manager

Joined: 2024

Michelle Poole is the Registered Manager at St John's House and has over 40 years of experience in care.


Kay

Kay Rushworth

Job Title: Deputy Manager

Joined: 2006

Kay is the Deputy Manager at St John's House and has been working in care for almost 20 years.