St John's House

Parker Lane, Kirk Hammerton, York YO26 8BT
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9.9 152 Reviews
  • St John's House, York
St John’s House Residential Care Home in Kirk Hammerton, near York provides residential care for up to 34 residents in a beautiful Tudor style building dating back to 1910. This includes long-term, short-term and respite care.

The home is rated Outstanding by the Care Quality Commission (CQC) (February 2019).

All the rooms are en-suite and residents can also access several lounges, dining rooms and reception rooms, as well as two acres of beautiful country grounds.

The house provides a full programme of activities according to the wishes and interests of the residents. These range from exercise and craft classes through to day trips and evening and weekend outings.

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Care Provided by St John's House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kay Rushworth (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for St John's House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome at St Johns House


  • Parking

  • Private parking facilities are onsite.


St John's House Reviews (152)

Total of 152, showing 61-80
9.9

St John's House has a Review Score of 9.9 (9.887) out of 10, based on 26 reviews in the last 2 years. Over all time St John's House has 152 reviews.

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Review from Bob M (Respite Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mt stay at St John's House has been a happy experience in every respect. Good food and a calm, pleasant room adequately furnished. Every member of staff with whom I have had the pleasure of meeting has been friendly, capable and willing to do all they can to help. I could not have wished for better
attention and care. Well done!

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Review from Jo C (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good respite service received.
Warm and friendly staff.
My dad enjoyed his stay.

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Review from Steve C (Son of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at St John's for the past three years, and over this period, the standard of care has been outstanding. There are a number of individual carers who are fantastic and have helped my dad through a very difficult period, but the whole team work together to ensure the atmosphere
there is very friendly and caring. I would not hesitate to recommend St John's to anyone.

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Review from Helen T (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is clean, nicely decorated, welcoming with lovely grounds. Multiple activities for residents. Staff have been amazing - excellent care, thoughtfulness, managed extremely well during Covid- visiting pod great. Easy to contact staff with any queries. Well managed.

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Review from Michael C (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at St John's in December 2018, and the care she has received since then has been excellent. In particular, the manner in which the staff and management have responded to the pandemic has been simply outstanding. Communication has been very clear, comprehensive and regularly updated via
a very effective residents group chat throughout the whole crisis. The home always puts the needs of residents and their families first, and during 2020, they invested in a superb visitors 'pod' that met and went beyond Government guidelines in order to facilitate continued visits. This has been brilliant for the well-being and peace of mind of both residents and families, as it has enabled us all to see our loved ones through very challenging times. The staff at St John's are always friendly and welcoming, and they take a genuine interest in seeking feedback about the service they provide in order to ensure residents are happy and well looked after. I am delighted that Mum is in their care.

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Review from Louise B (Daughter-in-law of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at St Jonh's since December 2019 and has received a consistently high level of care throughout this period. Due to Covid, St John's has had to overcome a number of serious issues, and the staff have at all times showed compassion to both resident and relatives and
maintained their high standards.

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Review from Alison W (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at St John's for just over a year now, arriving just before Covid and subsequent lockdown. I cannot praise the staff more highly for their care and dedication and mum is very happy and extremely safe.
The staff have been so professional in their approach to Covid, making sure that everyone
is safe at all times. Due to the distances involved, I have not been able to visit, but staff are always available to set up a Whatsapp video link. I receive regular updates of events and activities (which are many) and photographs too, which are great when you can't be there in person.
Mum continues to tell me how lovely all the staff are and how "nothing is too much trouble, you only have to ask". She is certainly very happy and is kept occupied with all the organised activities. I never thought I'd see my mother flower arranging!
Great service from a great team.

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Review from J B (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the Covid-19 scenario, the staff have gone above and beyond in their efforts to keep the residents safe. The visiting pod has been excellent in maintaining weekly visits, and the recent face to face and hand-holding sessions have enabled relationships with loved ones to be rekindled. My mother
is well cared for, and although doesn't join in with the activities anymore, she is always grateful for the time spent helping her, and she especially looks forward to mealtimes where she can't rate the food highly enough.

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Review from Joanna P (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past, St John's House has cared for both my Grandmother and my Aunt, so now that I need some respite care for my Mum, I had no hesitation in contacting the Home again.
The staff were always very kind and considerate, and I know that hasn’t changed, despite the challenges they have faced due
to Covid etc. My mum, although confused, has been an extremely independent person, and I was concerned that she may not settle... I needn’t have worried. During our phone calls, she tells me how lovely all the girls are, and says they can’t do enough for her. There is a real family atmosphere, plus beautiful surroundings.
Add to that the wonderful food (Mum had lost interest in food before respite), and I think I may have trouble getting her to come home!
Thank you everyone at St John's, for all your hard work and care, which is enabling me to have a break, and keeping Mum safe. I would happily recommend you to my friends and family.

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Review from Paula M (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into St John's after a spell in hospital last year.
The staff team are fantastic; they have and continue to give time to my mum to listen to any concerns or worries she may have and to reassure her. They are very good at maintaining regular communication with myself regarding Mum, and
nothing is ever too much for them.
The home has continued to offer day activities throughout the pandemic, which has been brilliant, and the caring attitude of all the staff has been wonderful.
The home has been Covid-free, which is a fantastic achievement and shows the staffs dedication and commitment to their job and the residents they look after!

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Review from Julie A (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at St John's for getting on for three years. It continues to be a friendly, happy, safe place for Mum to live her best life. Despite the difficult times we have been through in the last twelve months, the staff and management have worked incredibly hard to keep St John’s Covid free whilst
still allowing residents to do as much as they can within the house and grounds and also to keep relatives as involved and connected as possible.
The visiting pod has worked extremely well and is to a very high standard. Face to face visits is shortly to commence in accordance with government guidelines.
Mum continues to enjoy the lovely food and takes part in a varied range of activities.
I have total confidence in the way Mum is cared for and in recommending St John’s.

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Review from Sue B (Daughter-in-law of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been resident at St John's since December 2019 and has been looked after with superb care and attention at all times. The staff are brilliant and her and all the residents', welfare is at the top of their agenda. As we approach this 2nd lockdown they had sorted an amazing airtight
room for us all to visit our loved ones. So lovely to see them again at no risk to them or us. When or if the time comes I'll be booking my place there!

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Review from Deborah N (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St. John's House started its preparations for the Coronavirus Pandemic back in February 2020. Anticipating likely lack of government support, they invested in quality PPE for staff from the beginning.
Throughout, there has been a health and safety COVID-19 regime, to protect residents and staff from
contracting the disease. Visits are allowed, under strict 2 metre distancing with a visiting relative for 30 minutes, indoors in a large room if the weather does not permit outside visits.
In August, the staff organised a Beach Party, with residents making the decor and everybody involved. Raffle and a visit from Mr. Whippy to the grounds, which are extensive as the house is in a rural setting.
Relatives and staff are kept informed and consulted on a regular basis about house rules, and how to protect our loved ones. Even if that means quarantine, following an outside (hospital) visit, until a negative test can reduce the 14 Days. Highly recommended.

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Review from Paula N (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to stay for a period of respite at St John's in a particularly difficult and challenging time for all.
The team put our minds at rest having taken all necessary precautions/testing, etc. with no Covid-19 cases being present.
After Mum's initial settling in/getting familiar with her surroundings,
she loved it at St John's.
Mum's room was delightful on the ground floor, allowing her access to the beautifully tendered gardens whenever the mood took her. Mum is a bit of a country girl at heart and loved the wildlife in the gardens and the flowers. The train between York and Harrogate made her reminisce of the milk and coal train her and her four brothers used to see as children, picking coal off the tracks for home [this was after the war when everything was on ration!]
It was good that I could still visit mum too, even with the horrid Covid-19 going on.
It was very reassuring to know Mum was safe and happy whilst at St John's House.
Thank you for making Mum happy.

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Review from Liz B (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing caring staff who always go the extra mile and have indeed been steadfast during the covid19 pandemic.
Mum is happy and settled and loves the staff! The accommodation is outstanding immaculately clean and every area is welcoming. Visitors are welcomed like extended family and the home honours
an open door policy, we are encouraged to visit at any time on any day. My family and l celebrate each day that we were lucky enough to relocate Mum to St John's.

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Review from Josie S (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care for my mum of the past two and a half years. Their actions during the pandemic have been outstanding- for example, purchasing PPE on a continued basis from late January- a precautionary investment that proved to place St. John’s ahead of many other homes, and sadly even the NHS!
Whilst
the situation has been very worrying, their safe practices have contained and eradicated any risks, whilst proving their usual high standards of love and care.

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Review from Louise R (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at St John's for nearly 3 years, she gets the best care and everyone goes the extra mile. During the lockdown, the staff have all made WhatsApp facetime calls to our loved ones, and we now can have visits, socially distancing in the garden. My mum is extremely well cared for
and is very happy there.

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Review from Liz A (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who is aged 89 and crippled with Arthritis, became too infirm for the family to look after. Very reluctantly we were forced to make the decision, with her full agreement, to relocate her from The Channel Islands to St John’s Care Home which is in the village of her childhood and where she spent
almost all her adult life.
From the moment I walked into St John’s I immediately felt the warmth and care of the staff - it felt like walking into a rather upmarket family home-from-home.
My mum settled in immediately and was made to feel so welcome by every staff member. The food is delicious and there is relevant entertainment most days with lovely private gardens for outdoor walks and afternoon tea. The care, patience and empathy for the residents is outstanding. My mum has been a resident at St John’s for almost 12 months now and during that time she has received impeccable service from the lovely staff.
I have absolutely no hesitation in recommending all the staff at St John’s House!

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Review from Maggie E (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into St John's a couple of years ago - she is a very independent person and we were so worried how this difficult transition from being a house owner to being a resident would go. From the moment she moved in, it became her home, due to the warmth, kindness and respect she was given by
the whole team. As relatives, it’s kind of like a second home to us too. During the COVID-19 crisis, the management of St. John’s ensured that both residents and staff were provided with all they needed to feel safe and confident during a time of high anxiety and turmoil. The protective measures were put in place immediately and the team were way ahead of most places. As a family, we have felt so included and well informed; communications simply could not have been better. I applaud St John's, both the management and the incredible team, for all they have done and continue to do to keep our loved ones not only safe, but to keep them happy and engaged through such a challenging period. Thank you!

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Review from David M (Son of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at St John's for 11 months, and thanks to the care he has received has lived longer than expected by his doctor. St John's is outstanding in every way, and what is most difficult to describe is the atmosphere. I visit regularly at all times of the day, and each time there is a friendly
welcome by the team, they use my name and make me feel welcome. They are not only kind and utterly professional but bring humour and fun to their profession. During the pandemic when we are all aware of the issues in care homes, St John's consistently goes above and beyond to keep everyone safe and well. We have regular updates and photos, they make video calls so I can chat face to face, and today for the second time they provided access to my dad for us to meet in the garden. I could not wish for him to be anywhere else. He is content, happy, cared for and in his own words said "You don't have to worry about me being here, I've got everything I need, it's lovely"

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for St John's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for St John's House is calculated as follows: ( (274 Excellents x 5) + (35 Goods x 4) ) ÷ 309 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St John's House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Michelle

Michelle Poole

Job Title: Registered Manager

Joined: 2024

Michelle Poole is the Registered Manager at St John's House and has over 40 years of experience in care.


Kay

Kay Rushworth

Job Title: Deputy Manager

Joined: 2006

Kay is the Deputy Manager at St John's House and has been working in care for almost 20 years.