Larchfield Manor has a Review Score of 9.7 (9.687) out of 10, based on 9 reviews in the last 2 years. Over all time Larchfield Manor has 46 reviews.
Review from Andrew S (Son-in-law of Resident) published on 27 February 2025
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Review from Nicola J (Daughter of Resident) published on 17 December 2024
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Review from Fiona E (Daughter of Resident) published on 17 May 2024
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Review from Penny P (Daughter of Resident) published on 7 March 2024
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Review from Adrian F (Son of Resident) published on 28 December 2023
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Review from Ron D (Husband of Resident) published on 27 December 2023
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Review from Heather W (Daughter of Resident) published on 11 October 2023
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Reply from Laura Estill, Registered Manager at Larchfield Manor
Thank you Heather for your kind words, it really does mean a lot to us all here at Larchfield Manor.
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Review from Judith M (Stepdaughter of Resident) published on 10 October 2023
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Reply from Laura Estill, Manager at Larchfield Manor
Thank you for your kind words. We pride ourselves in ensuring that all people who live here and visit the service are treated with the upmost dignity and respect.
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Review from Carole W (Daughter of Resident) published on 18 May 2023
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Review from Jane L (Daughter of Resident) published on 20 December 2022
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Review from Vanessa C (Daughter of Resident) published on 22 November 2022
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Reply from Denise Baran, Manager at Larchfield Manor
Thank you so much. It means a lot to all of us at Larchfield Manor to know you were very happy with the care given to your mother.
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Review from Tracey C (Daughter of Resident) published on 7 November 2022
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Reply from Denise Baran, Manager at Larchfield Manor
Thank you so much for this lovely review. We do appreciate it.
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Review from Sheena B (Granddaughter of Resident) published on 13 October 2022
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Reply from Denise Baran, Manager at Larchfield Manor
Thank you for your review; it is lovely to hear your thoughts on Larchfield, and it means a lot to us all here.
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Review from Helen N (Daughter of Resident) published on 27 May 2022
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She had fallen very ill and eventually returned home from hospital and fell ill again with little cognitive ability. Without their help and that of other staff, I’m sure she wouldn’t have been able
Her time at Larchfield was a happy one and the staff and fellow residents were really lovely and helpful. We were very pleased and lucky that mum had been placed there as it was close to her home which she loved. Her room was perfect and the food was something she looked forward to - as well as the interaction, games and having her hair and nails done. She enjoyed looking out onto the lovely garden.
She is doing well and has come on leaps and bounds and is more her usual self. Thanks to all concerned for their help.
Mum's care was managed under tricky Covid 19 conditions and ever-changing visiting rules across the UK which was hard but well handled by the management.
Reply from Denise Baran, Manager at Larchfield Manor
The staff at Larchfield Manor strive to provide the best possible care for the residents. We are delighted that you are happy with the care that your mum received, and are especially pleased to hear of how well she is doing since leaving.
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Review from Richard B (Son of Resident) published on 21 March 2022
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Reply from Denise Baran, Manager at Larchfield Manor
Thank you so much for the lovely review. It always means a lot to us to get reviews like this.
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Review from N S (Son of Resident) published on 7 December 2021
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Reply from Denise Baran, Manager at Larchfield Manor
Thank you for those lovely words, it means a lot to all the staff.
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Review from Sandy R (Daughter of Resident) published on 24 June 2021
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Reply from Denise Baran, Manager at Larchfield Manor
Thank you for that lovely review - it means a great deal to all of us at Larchfield Manor.
With kind regards
Denise
Registered Manager
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Review from Anne J (Daughter of Resident) published on 7 June 2021
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Reply from Denise Baran, Manager at Larchfield Manor
Thank you so much for the positive feedback. It is much appreciated.
Denise Baran - Registered Manager.
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Review from Peter G (Son of Resident) published on 11 March 2020
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Review from William C (Son of Resident) published on 9 January 2020
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The Review Score of 9.7 (9.687) out of 10 for Larchfield Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.830 for Larchfield Manor is calculated as follows: ( (88 Excellents x 5) + (18 Goods x 4) ) ÷ 106 Ratings = 4.83
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.857 Points relating to the number of positive Reviews for Larchfield Manor is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 9 Positive Reviews ÷ 9.4 = 0.957
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Nov 2019
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