The Millings

5 North End, Bedale DL8 1AF
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9.8 87 Reviews
  • The Millings, Bedale
The Millings is a 36-bed care home situated in a stunning former rectory in the heart of the pretty market town of Bedale, North Yorkshire.

The home provides long-term, short-term and respite care, and is rated as Outstanding by the Care Quality Commission (March 2021).

Residents benefit from en-suite bedrooms and can also enjoy a rage of lounges and dining rooms which boast views of The Millings' lovely outside space.

A carefully designed activity programme focuses on boosting positive physical and mental wellbeing with something to engage each person.

Real friendships grow and thrive at the care home between residents, staff, family and friends.

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Care Provided by The Millings

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Bryony Lock (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for The Millings

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always welcome, the fresh coffee is always on...


  • Parking

  • Parking is available onsite


The Millings Reviews (87)

Total of 87, showing 41-60
9.8

The Millings has a Review Score of 9.8 (9.777) out of 10, based on 9 reviews in the last 2 years. Over all time The Millings has 87 reviews.

Overall Experience

  • 82
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Review from Jackie D (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We did a lot of research into care homes before deciding where Mum might be happiest. Everyone we asked spoke very highly of The Millings, we did not hear one negative comment. Our local GP said she had always heard excellent reports. Mum has now been at The Millings for two years and is happy, busy
and extremely well looked after. The staff love their work and there is a great deal of affection between them and their elderly folk. We were struck by how much laughter there is, always. There are activities every day, quizzes, games, outings. Since Covid 19 they have been well ahead of the curve, protective equipment, distancing etc -- they have done fantastically well. The care offered by The Millings is exemplary, we could not be happier. Thank you!

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Review from Phil R (Son of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Millings since mid-2015 and she has always been very happy and extremely well looked after. Since the COVID-19 outbreak, I have been seriously impressed with how The Millings team have taken such absolute care in ensuring the safety of the residents and staff were not compromised.
Well done to all The Millings team and thank you!

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Review from Gillian A (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly two years, she chose to live at The Millings and would only consider a room there. She has been happy particularly as she could bring her own bed and some furniture. The staff are always very helpful and caring especially in these difficult times and always keep
us well informed while we cannot visit. No hesitation in recommending this excellent home.

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Review from Helen (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Millings has been brilliant throughout the lockdown. They have provided their own PPE from the start, and staff have given their all to the residents throughout this pandemic. Information and communication with relatives have been good and informative.
Arrangements were made for residents to
video call their relatives where possible to enable them to keep in touch with the outside world. I feel throughout this lockdown that my mother is in the safest place possible for her needs.

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Review from S B (Niece of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at The Millings for over 2 years and we have not on any occasion had to complain about anything.
The place is immaculate and the carers are wonderful. She is always well dressed with attention to detail i.e matching jewellery with her clothes. Always clean and well looked after.

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Review from K P (Niece of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I visit The Millings every week to see our aunty. From when you walk through the front door everything about the place, surroundings and staff are excellent, the staff are so friendly and very helpful. We are glad she is there and happy.

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Review from Hilary D (Relative of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is comfortable, extremely well cared for and very happy to be here. I feel fortunate to have found such a lovely place so close to where I live.

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Review from A C (Resident) assisted by family/friend published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Good grub.

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Review from A D (Resident) assisted by family/friend published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely room.

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Review from C D (Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here for 4 days but already realised that the home is outstanding.

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Review from S B (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Millings having received 'Outstanding' in the recent CQC assessment is fully deserved. The home is managed by staff who care, the care staff are always cheerful, fun and attentive to the needs of the residents.
I would have no hesitation in recommending this wonderful place to anyone - when can
I move in?

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Review from David B (Son-in-law of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are both very patient and understanding.
They are all very conscientious and caring for all the residents.
The property and rooms are kept to the highest standard. Safety is always of the highest importance.
Overall the home is ideal for anyone and I would recommend without any hesitation.

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Review from Valerie Ann O (Respite Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy care home. Well thought out. Comfortable beds. Reasonable priced!

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Review from Phil J (Son of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have gone above and beyond the call of duty. Care has been outstanding. The management team are wonderful, caring and extremely knowledgeable. I have no hesitation in recommending this venue. We chose the Millings after viewing several other similar facilities.

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Review from A C (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Millings always looks smart and clean and great care is taken to make sure it always smells clean too.
The staff are cheerful and from the domestic staff to the carers, they all talk and interact with the residents.
The staff I've known for a long time have come to feel like friends.
As my father
has needed more support, the staff at The Millings have stepped in and increased the levels of care as needed.

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Review from Stuart S (Son of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident for seven months and has now settled in well. Before deciding on The Millings I visited several other homes in the area and chose The Millings because it was head and shoulders above any other home. There is a lovely atmosphere throughout the home and on my regular
visits, I have always found the staff to be very friendly and helpful. Mam is very well looked after and is happy at The Millings.

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Review from Rhona P (Daughter of Resident) published on 15 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had heard a lot about The Millings in recommendations but all of our expectations have been exceeded. The level of care, the staff's level of understanding in the complex path of elderly care has been outstanding. They have helped my mum and myself on every level. Nothing has been too much trouble.
They have taken so much time to get to know my mum and provide for her an excellent level of care. Thank you seems too small a phrase to express our gratitude, but know it is heartfelt.

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Review from V H (Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in The Millings for 2 years and cannot fault it.
The staff are angels and nothing is too much trouble for them.
The owners are frequently on site and take a great personal interest in all of us and are constantly making improvements.
It is a lovely old building and the beautiful gardens
are a bonus.

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Review from B G (Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, good food, good staff and friendly. Nothing to grumble about.

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Review from G R (Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Settled in well.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for The Millings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for The Millings is calculated as follows: ( (93 Excellents x 5) + (13 Goods x 4) ) ÷ 106 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for The Millings is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Louise

Louise Clements

Job Title: Registered Manager

Joined: 2024

Louise is the Registered Manager at The Millings and has worked in care for over 20 years.