Fees are based on assessment of care needs. Please contact us for further information.
Visitors welcome at anytime.
Small car park at the rear of the home, accessible via Westover Road.
Normanby House has a Review Score of 9.7 (9.746) out of 10, based on 8 reviews in the last 2 years. Over all time Normanby House has 22 reviews.
Review from K M (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jacie Whittaker, Home manager at Normanby House
Thank you for your kind words regarding our home and staff!
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Review from H K (Daughter of Resident) published on 29 July 2024
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5.0 out of 5
Reply from Jacie Whittaker, Home Manager at Normanby House
Thank you so much for your kind words, we are very proud of our amazing team.
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Review from Susan G (Daughter of Resident) published on 22 November 2023
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5.0 out of 5
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Review from S B (Daughter of Resident) published on 14 August 2023
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5.0 out of 5
Reply from Tanya Thomas, Registered Manager at Normanby House
Thank you for your fantastic review, we are all very proud of our staff team. Your feedback is lovely to hear and much appreciated by all our wonderful team.
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Review from Vic J (Daughter of Resident) published on 1 August 2023
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5.0 out of 5
Reply from Tanya Thomas, Registered Manager at Normanby House
Thank you for your positive review, your feedback is greatly received.
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Review from Julie W (Daughter of Resident) published on 18 July 2023
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5.0 out of 5
Reply from Tanya Thomas, Registered Manager at Normanby House
Thank you for your positive feedback, It is a pleasure caring for your mum, I will be sure to pass on your wonderful comments to all the staff.
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Review from S V (Daughter of Resident) published on 22 May 2023
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5.0 out of 5
Reply from Tanya Thomas, Registered Manager at Normanby House
Thank you for your review and lovely comments, We are happy you could see the family environment we strive to achieve.
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Review from Joanna L (Niece of Resident) published on 20 May 2023
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5.0 out of 5
Reply from Tanya Thomas, Registered Manager at Normanby House
Thank you for your review, we appreciate your feedback and are very happy you see the fantastic work all the staff do.
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Review from Karen H (Sister of Resident) published on 28 March 2022
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5.0 out of 5
Thank you all for the loving care you provide.
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Review from C T (Granddaughter of Resident) published on 8 June 2021
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5.0 out of 5
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Review from P T (Grandson of Resident) published on 8 June 2021
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5.0 out of 5
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Review from Brian Y (Friend of Resident) published on 8 June 2021
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5.0 out of 5
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Review from Keith U (Son of Resident) published on 8 June 2021
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5.0 out of 5
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Review from Kath L (Friend of Resident) published on 8 June 2021
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5.0 out of 5
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Review from Michael C (Husband of Resident) published on 19 June 2020
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5.0 out of 5
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Review from L D (Daughter of Resident) published on 25 March 2020
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4.0 out of 5
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Review from P C (Daughter of Resident) published on 26 February 2020
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5.0 out of 5
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Review from Peter D (Son of Resident) published on 26 February 2020
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5.0 out of 5
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Review from L F (Daughter of Resident) published on 26 February 2020
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5.0 out of 5
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Review from Susan S (Daughter of Resident) published on 24 February 2020
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5.0 out of 5
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The Review Score of 9.7 (9.746) out of 10 for Normanby House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.946 for Normanby House is calculated as follows: ( (87 Excellents x 5) + (5 Goods x 4) ) ÷ 92 Ratings = 4.946
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Normanby House is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Sep 2019
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Job Title: Home Manager
Joined: 2020
Jacie Whittaker always wanted to run a care home of her own and now she is relishing the opportunity as Home Manager at Normanby House.
She worked her way up the ranks with Saint Cecilia’s Care Group before taking on the role she relishes.
“It is a real pleasure and privilege to be responsible for the whole of the operation, the residents and the staff, I really enjoy it,” she says.
Born in Scarborough, Jacie brought with her years of experience of working in other care settings around the area when she joined us as a Care Assistant. Since then, she has worked her way up to the roles of Team Leader, Deputy Manager and now Home Manager, across Saint Cecilia’s.
She had seen firsthand the care her grandma had received, following a stroke, and believed there had to be something better.
Her number one priority is creating a safe and loving home for the residents, where their physical, mental and emotional care is paramount.
“We never forget that this is their home, not ours and we are there to look after them,” she says.
She is always happy to support the staff during their shifts, especially if it frees up other carers to give the residents the one-to-one time with the staff that they love.
“We are providing personal, individual care to the residents, so it is important that they feel valued, the centre of everything we do and giving them time, getting to know them well, is a really important part of that,” adds Jacie.
“We want to know what makes them happy and what might unsettle them, for example. What works for one, might not work for another, but you only get to know that from giving a person time.
“Maintaining a happy, settled and motivated team of staff to achieve that is also key.”
For Jacie, a perfect day at Normanby House is one where all the residents are happy and contented and the staff are happy too.
Job Title: Care Assistant
Gemma Prew became a Care Assistant because she wanted to ‘give something back’ to the people she looks after.
“The older and vulnerable adults that we look after have given so much to us and to our country and I always thought I wanted to give back to them,” she says. “I have always had a caring nature and found that working in the care profession is the perfect job for me – I just absolutely love it!”
After a couple of years as a mobile carer, Gemma joined Normanby House earlier this year and has loved the opportunity to spend more quality time with the people in her care.
“I really enjoy it at Normanby. There’s a great atmosphere, very welcoming and a great team spirit – everyone is working hard and doing their best to provide the best care for the residents.
“To be able to get to know someone, spend time with them and help them to stay happy and independent is a real privilege,” she says.
Her role as part of the care team, is to provide the hands-on care our residents need, from getting up and dressed in the morning, enjoying mealtimes, activities and outings, to going to bed again at night, and everything in between.
Job Title: Chef
After 15 years with Normanby House, Chef Manager, David Higgins knows a thing or two about providing delicious, nutritious food for our residents.
He has spent all his working life in catering and loves the interaction with the residents at Normanby.
“We are very lucky here at Normanby because the kitchen is right next to the dining room so we can pop in and out and have a chat with the residents during mealtimes,” he says. “It also means that they or their relatives can drop in and talk to us, which is lovely.
“Food is really important at Normanby, the residents look forward to mealtimes when they can have something nice to eat and enjoy a chat and a laugh with their fellow residents and the staff. It is a social occasion.”
“This is our residents’ home so it is our job to make sure they have something they will enjoy eating,” he adds. “We always have a couple of choices but even then, if someone comes down and doesn’t fancy either, we will make them something else. I always say, ‘If I can make it for you, I will’.
Years of experience help him to ensure each individual resident gets the right food, prepared to any likes or dislikes and dietary requirements, where appropriate. That can mean, for example, different textures of food, for those who might start to find eating difficult or ensuring a resident has fortified food when they need building up.
“All the residents are different and that is part of the enjoyment of cooking for them,” adds David. “At the end of the day providing food is like everything we do here, it is about treating people as individuals and with care and respect.”
