Priceholme

Givendale Road, Scarborough YO12 6LE
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9.9 59 Reviews
  • Priceholme, Scarborough
Priceholme is an extensively refurbished Scarborough care home, situated within scenic grounds that contribute towards a relaxing atmosphere.

Carers take pride in delivering quality residential care, combining personalised packages with a popular activities programme and respect for personal choice.

A stimulating environment helps residents to cope better with the challenges they face, with a visiting chaplain assisting with spiritual well-being.

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Care Provided by Priceholme

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (1)

Funding & Fees Guide for Priceholme

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £891 – £1,239
  • (these prices are only a guideline, please contact Priceholme to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Priceholme Reviews (59)

Total of 59, showing 21-40
9.9

Priceholme has a Review Score of 9.9 (9.865) out of 10, based on 21 reviews in the last 2 years. Over all time Priceholme has 59 reviews.

Overall Experience

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Review from K J (Son of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident now for many years and her care remains first-class. The staff are attentive and caring. The cleanliness and food are excellent.

Reply from Anna Gillon, Home Manager at Priceholme

Many thanks for these wonderful words regarding the care we offer to your mum, she really is a true delight to care for. A huge thank you to you for your continued support.


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Review from Lucia N (Granddaughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to Priceholme for looking after our grandma as well as they did. It was a proper home from home.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you so much, your grandma made it so easy to care for her, what a gorgeous lady. We greatly appreciate your kind words.


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Review from Elaine N (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (who died on the 18th of August) spent precisely nine years as a Priceholme resident. During that time she received excellent care, both physical and pastoral. We have nothing but praise for the whole Priceholme team and would not hesitate in recommending them. We have nothing but thanks for
their exemplary care.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you so, so much for your continued kind words about our little home on the seaside. Mum is greatly missed by us all and always will be. It has been an absolute pleasure to care for Mum and to have you as part of our family too.


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Review from Sue E (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Priceholme for almost 9 years. Throughout that time she was looked after with great care and kindness by all the staff. She enjoyed the church services, the activities, the meals and the company of the carers. She also loved the occasional trips out for fish & chips and to see
the Christmas lights last December. The staff were always friendly, kind, good-humoured and extremely caring. At the end of mum's life, the staff did everything they could to get her 'home' from the hospital, communicated with us at every stage and then looked after her with respect, dignity and love for her last few weeks. We will never forget the kindness shown to mum and also to family whenever we visited (we do not live locally). Finally, I wish to highlight the excellent care shown towards the residents during the very difficult situation brought on by the Covid pandemic - the staff went above & beyond to keep everyone as safe as they possibly could for many months of lockdown.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you for your continued, supportive and kind words. Mum is greatly missed here, it just doesn't feel the same without her always chatting with us. It's been a pleasure, not only caring for your mum, but having you and the family as part of our extended family.


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Review from Andy S (Son of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with the team for over a year now. They've got to know her extremely well, and this not only shows in how they interact with her but also in recognising when she is slightly under the weather. The team continues to do immensely well to keep Covid out of the home while enabling family interaction.
We are all so pleased Mum is where she is and truly being looked after. Thank you to all.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you for your review. Your Mum is a happy, cheerful, and of course, a cheeky lady. She brings a laugh a minute to us all, and we’re so pleased she’s decided to stay with us.


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Review from L H (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Priceholme are so helpful and keep the residents and families informed. I know that my mum is safe and well cared for. The team have been excellent during the pandemic, following the procedures which have resulted in the residents not contracting covid. Many thanks for all your hard work.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you for your lovely review. It’s always nice to know that relatives are happy with what we’re doing in the home, and we hope you all know that they really are in the heart of all that we do.


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Review from A R (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Priceholme since August 2020 and so I have not been able to visit her in her room or indeed elsewhere internally. My observations are therefore based upon speaking with my mother (aged 97). The staff at Priceholme have been very good and helpful, particularly the manager. My mother
appears to have settled and very happy in her environment.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you for this lovely review. We’re very much looking forward to the day when you can safely come into our little home. As ever, your mum brings us so much joy with her sense of humour, never a dull moment.


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Review from M D (Respite Resident) assisted by family/friend published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my 1 week stay. Very happy with the whole experience. Staff and management couldn't do enough for me. Would highly recommend this care provider. Would definitely use again.

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Review from Daphne W (Daughter-in-law of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Priceholme has done a sterling job through very difficult times and I applaud each and every one of the staff for keeping the residents safe, happy and occupied alongside looking after their mental wellbeing whilst loved ones were not able to visit. Now things are slowly opening up and we are once again
welcome to visit with safe practices in place. Our loved one is settled and content which makes us happy, so a big thank you to one and all.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you for your continued kind words and support. As always, Mum keeps us all laughing every day, such a delightful lady.


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Review from Maureen A (Friend of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication with management at Priceholme was excellent; they could not do enough to help my friend. The care staff were kind and caring.
Highly recommend Priceholme for respite and permanent care as you are made to feel welcome.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you for your great review of our home. We’re very pleased that your friend was able to return home safely and it was an absolute pleasure to meet you both and we wish you both all the best.


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Review from John B (Respite Resident) assisted by family/friend published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since I was confined to my room for the week (because of Covid-19) I could not sample facilities or activities. Also, I did not have access to a shower for a whole week, which is unacceptable.
I experienced great kindness from a few individuals. All staff were courteous.

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Review from B C (Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated with respect and kindness by all the staff. The food is well prepared and lovely menus. I miss my home but if I had to live anywhere else it would be here.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you for your kind words, you are greatly missed here at Priceholme. We hope you are happy now you have returned home and wish you all the best for the future.


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Review from Gill T (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff of Priceholme enough for everything they do for my mum, particularly in these difficult circumstances. Nothing is ever too much trouble and I don’t think it would be possible to find more caring staff anywhere.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you so much for your lovely comments. Your mum is very special and this will always be her home, we wouldn’t have it any other way. Thank you for your continued kindness and support.


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Review from J N (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming and friendly atmosphere greets you each time you enter. The staff are professional and attentive but above all, caring and treats residents as individuals and with respect and sensitive to their needs. This extends to family members and friends.
It is a safe environment and is a special
place.

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Review from P B (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only a resident for a very short time, the care that she received in her final days could not be faulted. The staff were so very kind, both to mummy and also my sister and I. Our mother died peacefully in their loving care. Thank you.

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Review from C A (Daughter of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Priceholme for over 2 years now. He is settled and happy. I am confident he is looked after by the staff of Priceholme in an exemplary manner. We visit every 3 or 4 weeks. We live in the west of the country, we always arrive unannounced and always find dad to be clean
and well dressed. Both he and myself find staff kind, friendly and obliging. Thank you for giving me peace of mind.

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Review from Stephen C (Son of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My very elderly mum was a resident at Priceholme for a short period earlier this year until her care needs changed. During her stay, the management and staff went above and beyond their duty of care to make my mum's stay as pleasurable and as comfortable as possible under the circumstances. I would
have no hesitation in recommending Priceholme to others and my thanks to all the staff for their help and professionalism.

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Review from Brian M (Friend of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited the care home to celebrate the 100th birthday of a close friend. Met by a member of the staff, who escorted us to the dining room where we were seated at a tastefully laid out table.
Well prepared sandwiches, cakes and tea were served.
A very enjoyable time was had by all.

Reply from Anna Gillon, Home Manager at Priceholme

It was an absolute pleasure to assist with the 100th Birthday celebrations. We are so pleased your friend enjoyed the day, surrounded by loved ones.


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Review from David D (Son of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Priceholme for advice on respite care. They were supportive and offered advice on how to go above things sensibly.
They were patient and I felt a real understanding from them as we procrastinated for longer than we should have.
The place itself has been proved to be excellent and met
our needs/expectations on all levels. Mum seems happy and is certainly safe. Care staff superb.

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Review from R D (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received in her short time there has been second to none. She was made to always be comfortable. Thank you to everyone.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Priceholme is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Priceholme is calculated as follows: ( (218 Excellents x 5) + (34 Goods x 4) ) ÷ 252 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priceholme is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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