Priceholme

Givendale Road, Scarborough YO12 6LE
Submit a Review
9.9 59 Reviews
  • Priceholme, Scarborough
Priceholme is an extensively refurbished Scarborough care home, situated within scenic grounds that contribute towards a relaxing atmosphere.

Carers take pride in delivering quality residential care, combining personalised packages with a popular activities programme and respect for personal choice.

A stimulating environment helps residents to cope better with the challenges they face, with a visiting chaplain assisting with spiritual well-being.

Show Priceholme on the Map

Care Provided by Priceholme

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (1)

Funding & Fees Guide for Priceholme

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £891 – £1,239
  • (these prices are only a guideline, please contact Priceholme to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Priceholme Reviews (59)

Total of 59, showing 41-59
9.9

Priceholme has a Review Score of 9.9 (9.865) out of 10, based on 21 reviews in the last 2 years. Over all time Priceholme has 59 reviews.

Overall Experience

  • 50
  • 7
  • 1
  • 1
  • 0

Date Published

59
3
6
21
38

Review from A M (Daughter-in-law of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, helpful, good food. Clean surroundings, a nice place to visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Friend of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good entrance security. Very welcoming staff. My friend is a new resident and the staff treated her with respect and cheerfulness. A bright, airy and clean looking home. Lovely garden for residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Friend of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A bright and airy building. Clean and nicely furnished all the staff I came into contact with were very welcoming and cheerful. The staff were also more importantly very caring towards my elderly friend who was just beginning her residency.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P T (Son-in-law of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and kind staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K T (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just completed two weeks respite care and has agreed to another 2 weeks with a view to a permanent placement. The staff are so good with my Mum and also our family.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you so much for your kind words. We always try to ensure our residents feel at home when they spend time with us at Priceholme. Your Mum is a delight to care for and we’re so pleased that she wants to extend her stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K J (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistent level of excellent care. Stable trained staff who genuinely care for residents. Regular events. Consistently well-prepared food.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you very much for your lovely comments. Mum is a delight to care for and always brings a smile to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Becky H (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Priceholme really tries hard to make it a 'home from home' experience. It will always be a difficult transition but I have found that Mum has been treated as an individual and with complete dignity and respect. The colleagues here genuinely care and make one to one relationships, involving Mum in activities
whenever possible and making a fuss on her birthday. As a visitor, I am always made to feel welcome and involved. Thank you.

Reply from Anna Gillon, Home Manager at Priceholme

We always aim to provide a ‘home from home’ atmosphere and we are so touched at your lovely comments. It was an absolute pleasure to care for your wonderful mum and we can safely say that we will always think of your mum when we see Vanilla Slices. Much love to you all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Son of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Priceholme is a delightful home with really helpful and friendly staff, who have made my Mum very welcome and couldn't have done more for her. This was on a respite basis but would certainly recommend it. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Son of Resident) published on 11 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother did not live to stay long in the home but she was treated with the utmost care and support during her final days.

Reply from Anna Gillon, Home Manager at Priceholme

Thank you so much for your kind words. Your mum is greatly missed and we are so pleased Priceholme was her home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn S (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Priceholme for the past year. I have always felt welcome when visiting. The home is bright, clean and comfortable and the food is very good and varied. All the staff provide a high standard of service in all areas. Communication was good and I was kept informed about my
Mum's care. I felt at ease knowing my Mum was being well cared for in a safe and happy environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catharine B (Friend of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend enjoys the privacy of his own room, securing in the knowledge that caring staff are never far away. The staff provide a high standard of nursing care (and a friendly word with visitors too!). The home is spotless and well maintained. The food is excellent but there is always new training and
initiatives to improve things for the residents. I can't praise it enough.

Reply from Jean Hall, Home Manager at Priceholme

Many thanks for your lovely comments and thank you for all your support over the years.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R L (Friend of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Priceholme is an excellent care home. My friend has his needs met by staff who are consistently kind and caring. I feel welcome when I visit and have seen that respect is given to all residents and visitors.
There is a great activity programme operating and the food and drink provided are of high
quality. The home is clean, warm and comfortable.
If I needed a care home myself I would choose this one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Sister of Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant caring staff at all times. Would prefer a ground floor room and a pleasant outdoor smoking area.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James D (Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

For the money I pay - the food is terrible. Always short staffed. Tablets which are supposed to be taken with food come 30 mins to 1 hour later. Mostly kept very clean and tidy. Staff who are here are wonderful - except for the kitchen.

Reply from Kerry Smith, Area manager at Priceholme

Thank you for your feedback. I am pleased that you find the staff wonderful. We would very much like the opportunity to meet with you to discuss your other concerns in more detail, please could you contact us if you would like this to be arranged?


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline D (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last few months standards at the home have been steadily improving. Communication is more effective between staff and myself/my father.


Everything is being done to make my dad as comfortable/happy as possible.


Cleaning is now of a high standard but en-suite attached to dad's room has

no effective heating system.


Staff genuinely care about residents and work extremely hard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting the staff are always very welcoming and caring, it feels like a home.


I had to take my mum for an eye clinic appointment 20 miles from the home which meant she fell out of the usual routine at the home for refreshments and medication. On our return, she was in some discomfort (the appointment

was treatment for macular degeneration entailing an injection in to the eye) and staff very quickly brought her a cup of tea and paracetamol and ensured she received a little extra 'tlc' when I had to leave to return home, 45 miles distance away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penelope M (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother has now passed away but I must take this opportunity to thank the staff at Priceholme for providing a first class service.
Prior to retirement, I worked in social services and am well aware of the situations in a lot of care homes. Priceholme was the exception in providing
exemplary care on all occasions and I am very thankful for all they did.

Reply from Martin Yeates, Home Manager at Priceholme

Thank you for your kind comments.
We are pleased that we were able to offer exceptional care for your mother. It was our privilege to care for her. She is remembered fondly in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Priceholme since January 2017. I am extremely pleased with the professionalism, efficiency and caring nature of this home plus their friendliness and kindness.

Reply from Martin Yeates, Home Manager at Priceholme

Thank you for your kind comments, we take great pleasure in caring for our residents here at Priceholme.
We hope that you enjoy being part of our wider family.
With kind regards, Martin.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John G (Son of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run by committed staff who were always friendly, helpful and sympathetic to mum's needs. They kept us informed and were always on hand when needed. The home is clean, and whenever we visited, there were always plenty of staff around who seemed to interact very well with residents. If
anything, her room was a bit on the small side and lacking en-suite bath/shower facilities but did have adequate wash basin and toilet. We were very happy with the standard of care she received in the 2 years she was there, only moving her to be nearer to the rest of the family. Thank you Priceholme.

Reply from Pauline Rigby, Home Manager at Priceholme

Thank you for your informative and kind review, our staff pride themselves on the high standards of care given to all our residents, and the cleanliness of the home, I will ensure to pass your comments on to the staff.
I would also like to take this opportunity to wish your mum all the best in her new home.
Kind regards Pauline.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Priceholme is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Priceholme is calculated as follows: ( (218 Excellents x 5) + (34 Goods x 4) ) ÷ 252 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priceholme is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet