Riverside Court

Bridge Street, Boroughbridge, York YO51 9LA
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9.5 56 Reviews
  • Riverside Court, York
Riverside Court is a small, family-run home set on the banks of the river Ure in the heart of Boroughbridge.

It is rated as 'good' in all five areas by CQC (August 2023).

Staff take pride in providing a person-centred approach to meet all residents' needs, while the care plans reflect the individuality of each person.

All bedrooms are en-suite and residents are given the option to personalise their room to create a home-from-home environment.

Riverside Court offers nutritious home-cooked meals, using locally sourced ingredients. Menus can be individually tailored and specific dietary needs met.

The in house activities co-ordinator provides a wide range of activities to stimulate residents minds and bodies. Regular outings on either the mini-bus or boat encourage residents to awaken their senses whilst taking in the local scenery.

The care home has a great relationship with the local community including the local Church and primary schools, who both visit regularly.

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Care Provided by Riverside Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Mrs C Day and Mr & Mrs S Jenkins
  • Person in charge
  • Kate Gill (Registered Manager)
  • Admission Criteria
    • Private, Local authority and NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Riverside Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,250 – £1,350
    • RESPITE Self-Funded Residential Care £1,150 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,250

  • Price is inclusive of complete care package, as well as including:
    -Care staff available 24/7
    -Access to our digital platform via the relatives gateway.
    -Weekly GP visits
    -Annual optician visits
    -Laundry service
    -Towels, linens and toiletries
    -WiFi available
    -Ensuite facilities
    -Outings on the mini bus or boat
    -On site entertainment & activities lead


    Optional extras
    Chiropodist
    Hairdresser
    Newspapers & magazines
  • (these prices are only a guideline, please contact Riverside Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Riverside Court encourages visitors and has no restrictions on visiting times. The home asks that visitors be aware of and respect meal times.


  • Parking

  • Riverside Court has a large car park to the rear of the building.


Riverside Court Reviews (56)

Total of 56, showing 1-20
9.5

Riverside Court has a Review Score of 9.5 (9.457) out of 10, based on 15 reviews in the last 2 years. Over all time Riverside Court has 56 reviews.

Overall Experience

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Review from H F (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to have wonderful care and support at Riverside Court. By living here we are both able to have a better quality of life. Mum is safe, well cared for and loved, which means I can feel more relaxed knowing she is so well cared for. Mum recently celebrated her 90th birthday and it was so
heartwarming to see the fuss the staff made of her. I cannot thank Riverside enough for all they do for mum and I, it is very much appreciated.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for such a positive review! I am happy to hear that you are relaxing, knowing Mum is safe and loved. It is always a joyous occasion when we celebrate a birthday, especially a 90th, so we do love to make a fuss. Kind regards.


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Review from J W (Daughter of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks for continuing to give my Father the best of care. Having lived with you for over three years, his care needs have increased greatly, and you have risen to the challenge with great care, respect and good humour. It's reassuring to see the same staff who have cared for Dad during all this
time and who have got to know him well.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your wonderful review of the care we provide for your dad. We do pride ourselves on continuity in regards to staffing so I am happy to hear we continue to meet this aim. Kind regards, Kate


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Review from Colin S (Son of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is into her third year at Riverside Court. She continues to thrive on the friendly and considerate support that she receives. Undoubtedly, the consistent kindness, care and social interaction shown by all the staff are major factors in achieving this outcome.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your glowing review of our care for Mum. As always, Mum continues to be a prominent character within the home and is a joy to care for. Kind regards, Kate


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Review from Caroline B (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always visit my dad on a Sunday to do the crossword with him. The staff know my routine and make sure the supplement and paper are already in his room. All the staff are very attentive to my dad's needs, which are few relatively. He is always dressed and ready for the day, well fed and medication
up-to-date. If he or I have any worries or questions, the staff are always pleased to help, or an email to The manager is usually answered within the hour.
I cannot understand why the CQC have not rated Riverside as good if not outstanding. In my opinion Riverside is a warm, friendly, well managed establishment and should be reclassified.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for such a stunning review of our care home and the care that we offer. It is both an honour and a pleasure to support dad and also good fun when we attempt to contribute to the Sunday crossword. Kind regards.


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Review from John R (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Riverside for over 6 years. She is very well looked after, nothing is too much trouble for the staff. They are so friendly, caring and attentive. She is very happy and content.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your lovely review. We love having Mum with us, she is a true treasure. Kind regards.


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Review from D H (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside Court embodies the 'caring' part of a care home - which is so important for the well-being of the resident and reassurance of their family. My mum came in at very short notice for respite/convalescence from an emergency stay in hospital. We felt welcome immediately and were hugely relieved
to find somewhere where she could recover properly. Despite her considerable resilience, she needed both physical and health care and some restoration of her spirits. The warm, kind, friendly ethos of the home, shown by every member of staff, got her back on her feet and back to an independent full life again - in just a few weeks. We're hugely grateful.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you so much for your review. Mum was a delight to have stay with us and it was bittersweet to wave her goodbye, as she had become such a big part of the home in the short time she was with us. We are all so happy that she was able to return home and that she is back to her former self. Kind regards.


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Review from Elizabeth L (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant care home... run by absolutely brilliant people... cannot thank you enough for looking after my dad... it was so reassuring to know he was cared for 24/7 by lovely, friendly staff... thank you so much for everything.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your wonderful review, both staff and residents are missing your dad dearly. He was the quiet constant within the home whose presence is being felt by all. We wish you all the best for the future, kind regards.


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Review from Steven W (Son of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and well-managed care home. Mum is well cared for and is as happy as it is possible for her to be now she is so frail and has lost her eyesight. It is good to know she is being well cared for and comfortable when we could not manage to look after her ourselves.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your lovely review. Mum is a wonder to care for, she never fails to make the staff and myself smile with her stories and jokes and always manages to find the silver lining in each situation. Kind regards.


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Review from P M (Son of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all the caring staff. The staff understand that they have to be patient and understanding when dealing with potentially difficult situations. They are also flexible in providing quality meals for patients who have unusual requests.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your praise of our team; it really does mean a lot when the small things are noticed, so I will make sure your feedback is passed on to the staff. Kind regards.


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Review from Jack C (Husband of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My wife was a resident at Riverside Court for 16 months. During this time she never settled or felt like it was her home. I was very disappointed with the overall quality of care and support she received during this time. Placing your loved one in the care of others is a very big leap of faith, as you
never truly know what the care home and staff are like until it's too late.
Based on my experience I can not recommend this care home.
My wife has since moved into an excellent care home that truly put their residents first, the difference is amazing, and my wife is finally happy and settled in her new home.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your review. I am so happy to hear that your wife is now settled and happy, that is all we strove to achieve but unfortunatley due to the nature of her Alzheimers this was not possible with us. The home is not the same without her here or without you visiting each week for your Sunday lunch. We wish you both all the best for the future. Kind regards


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Review from Deborah W (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after and cared for.
The staff are supportive of her needs and also empathise with myself during this difficult stage of life. I’m pleased that the home is not a huge residential one, as it retains a family type home.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your review, I will ensure this is passed on to staff. We have all enjoyed caring for Mum over the recent years and continue to love seeing her smile. Kind regards


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Review from F G (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally very pleased with the care given to both our parents in the home. Staff are mostly excellent and considerate and we appreciate they work incredibly hard to make our parent's lives as comfortable as possible in sometimes challenging situations. Staff are very cheerful and patient.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your review, I will pass this on to staff. They truly enjoy caring for Mum and Dad.


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Review from David H (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Riverside Court at the start of 2024. His health was failing and sadly it was not to be a long stay. He passed away suddenly in February. He was fiercely independent and had always been resistant to the idea of a care home. But Riverside was a wonderful conclusion to a happy life. In the
circumstances, he could not have been happier and the warmth and care he received was notable. We will always be grateful.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you so much for your kind words. Dad was a sweetheart and although not with us for long, he has made a lasting impression and is remembered fondly. It was truly our pleasure to care for him. Kind regards


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Review from Liz M (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care offered and understanding of the resident's complicated and demanding needs. All staff and management are cheerful and caring despite putting up with difficult and at times, demanding residents.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your kind review. The team and I strive to care for all residents as we would want our family members to be cared for, so I am glad this has been achieved. Kind regards.


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Review from Graham C (Son of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum has been at Riverside for nearly a year now.
Mum spent 16 weeks without a working toilet or running water in her room. They did supply a commode which was not emptied nearly enough and used to smell in her room. The task of emptying often falling to family members.
Her personal care washing
changing clothes brushing her teeth just do not happen and mum can be left dirty for hours and days.
The lunchtime meal is okay but is lacking in variety. Teatime meal is nearly always the same sandwiches night after night with a cheap dessert to follow.
The home does not have any facilities for visiting friends and family, especially in winter months when you are not able to use the garden.
Activates are very poor, they do have a mini bus but this has only been out on one occasion all year.
The manager made it sound very good, unfortunately, we feel like we have been miss-sold. Most things we were told at our initial meeting were just that, talk.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your review of Riverside Court. We value all feedback as this helps us to improve our service. Mealtimes and activities are an important part of the day at Riverside Court, and we do our best to ensure that these are tailored to our residents. These topics are regularly discussed during resident meeting’s.
I continue to thank you for your patience surrounding the unfortunate incident regarding mum's bathroom maintenance and remind you that alternative provision was always available. Care staff continue to carry out care to each residents unique care plan, which is tailored to their needs and abilities. This is a fluid document and is always available to be discussed and altered if required.


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Review from Jane M (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last year of her life at Riverside Court. It was wonderful, caring, kind, friendly and well-maintained. My mother really enjoyed the good and wholesome food. Prior to going into the home, she had become increasingly anxious due to dementia, the care home seemed to be able to make
her feel safe, and the anxiety significantly reduced. The staff were very attentive and kept me very well informed. I would thoroughly recommend this homely care home.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you so much for all of your wonderful words. Everyone loved your mum and speaks so fondly of her! I have passed your comments on to the team, as it is lovely when their hard work is recognised. Kind regards.


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Review from Catharine S (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has now been a resident at Riverside Court for 5 years, and they have continually, over that time, provided kind and caring support to Dad. We are kept fully informed of any changes, and they have been particularly fantastic recently as Dad has had a mini-stroke and a fall - both of which
they dealt with quickly, efficiently and effectively. Dad is happy and relaxed, and all the staff are friendly, helpful and have Dad's best interests at heart. We're always welcomed with a cup of tea or coffee when we visit, and it's always a pleasure to be there. The home is clean, tidy and well run, and the atmosphere is calm, happy and inviting. Very highly recommended.

Reply from Kate Gill, Registered Manager at Riverside Court

Thank you for your lovely words, Catharine. Your father is a pleasure to care for, and we look forward to many more years together! Kind regards.


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Review from Rose B (Power of Attorney of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently moved my 92-year-old relative into Riverside Court Care Home. From the onset I found the team to be friendly and accommodating, nothing being too much trouble in enabling her to settle safely into her new environment.
The residents there always look happy and content in the peaceful atmosphere.
It is a small family-run business and this is reflected in the caring homely ethos of the home. I have no hesitation in recommending Riverside Court.

Reply from Kate & Nicci, Managers at Riverside Court

Thank you Rose. We always aim to make the transition into a residential home as smooth and relaxed as possible, so I am happy to hear we have! We look forward to continuing to support you both.
Kind regards


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Review from A G (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently moved to Riverside Court after a stroke. She was welcomed like an old friend and without exception the staff are absolutely brilliant. They are so kind and caring but also great fun as care homes should be. As it is with every family, it is a very hard decision to move a loved one away
from their own home but Riverside Court really is the next best option. I did look at a care home which was part of a large organisation but the family environment at Riverside Court put it head and shoulder above everywhere else.
It is beautifully kept, absolutely spotless and the garden is lovely with outside seating and a summerhouse for when the weather is suitable. Visiting, within their guidelines, is never a problem with a call beforehand to book a visit.
Moving mum from her own home has been made much easier thanks to the kindness of everyone at Riverside Court.

Reply from Kate & Nicci, Managers at Riverside Court

Thank you so much for your kind words. We have loved welcoming your mum into the Riverside Court family!
We have passed your comments onto the team as all of our staff pride themselves on their work, so it is lovely when it is recognised.
Kind regards


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Review from Rachel L (Granddaughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home goes above and beyond expectation day in day out.
A family-run home that is run with love, compassion and most importantly dignity.
The owners are wonderful and are involved in the day to day running of the home which is just lovely to see- especially nowadays.
My nan had a lovely
room overlooking the river and enjoyed many day trips with the other residents. She was quite a private and independent lady so I was initially unsure how she would manage in a care setting, but Riverside Court really just felt like home to her and isn’t that all we really want.
Thank you all very much for all you have done and continue to do.

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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Riverside Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Riverside Court is calculated as follows: ( (127 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (11 Poors x 2) + (7 Very Poors x 1) ) ÷ 175 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 07 Mar 2025

A single bedroom on the first floor with an idyllic river view and ensuite shower room.


Acessed via a lift and fully furnished with profiling bed and oak furniture.


Awards / Recognitions (1)

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Meet the Team (2)

Stephen

Stephen Jenkins

Job Title: Home Owner

Joined: 1989

A partner in the home with his wife Loren and Mother-in-Law, Carole since 1989.


Stephen has a background in the army and has been managing the home for the past 33 years.


In his own words, Stephen has always had an aim to provide a home that would be everything he would look for if it were to be for his own family.


Stephen has a very hands-on approach in the home and enjoys taking the residents on mini-bus adventures as well as making everybody laugh.


In his spare time, Stephen likes to play golf, is a keen gardener and spend time with his family.


Kate

Kate Gill

Job Title: Registered Manager

Joined: 2022

Having started as a care assistant, Kate has experienced a variety of roles within the care sector both in residential homes for the elderly, as well as within the community.
Kate is excited to be leading the team at Riverside Court and is keen to maintain the friendly family feel that Riverside Court is known for.


Kate prides herself on being energetic and approachable with a hands on work ethic, whilst ensuring her door is always open.


Kate has two children and in her down time, she enjoys spending time with her family either pottering in the garden or enjoying fish and chips by the coast.


Frequently Asked Questions about Riverside Court

What types of Care is Riverside Court registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverside Court provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Riverside Court have?

There are 25 Single Rooms.

What are the Facilities & Services at Riverside Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverside Court to the centre of York?

15.8 mile(s) as the crow flies, distance by road may be significantly further.