Riverside Court

Bridge Street, Boroughbridge, York YO51 9LA
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9.5 56 Reviews
  • Riverside Court, York
Riverside Court is a small, family-run home set on the banks of the river Ure in the heart of Boroughbridge.

It is rated as 'good' in all five areas by CQC (August 2023).

Staff take pride in providing a person-centred approach to meet all residents' needs, while the care plans reflect the individuality of each person.

All bedrooms are en-suite and residents are given the option to personalise their room to create a home-from-home environment.

Riverside Court offers nutritious home-cooked meals, using locally sourced ingredients. Menus can be individually tailored and specific dietary needs met.

The in house activities co-ordinator provides a wide range of activities to stimulate residents minds and bodies. Regular outings on either the mini-bus or boat encourage residents to awaken their senses whilst taking in the local scenery.

The care home has a great relationship with the local community including the local Church and primary schools, who both visit regularly.

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Care Provided by Riverside Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Mrs C Day and Mr & Mrs S Jenkins
  • Person in charge
  • Kate Gill (Registered Manager)
  • Admission Criteria
    • Private, Local authority and NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Riverside Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,250 – £1,350
    • RESPITE Self-Funded Residential Care £1,150 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,250

  • Price is inclusive of complete care package, as well as including:
    -Care staff available 24/7
    -Access to our digital platform via the relatives gateway.
    -Weekly GP visits
    -Annual optician visits
    -Laundry service
    -Towels, linens and toiletries
    -WiFi available
    -Ensuite facilities
    -Outings on the mini bus or boat
    -On site entertainment & activities lead


    Optional extras
    Chiropodist
    Hairdresser
    Newspapers & magazines
  • (these prices are only a guideline, please contact Riverside Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Riverside Court encourages visitors and has no restrictions on visiting times. The home asks that visitors be aware of and respect meal times.


  • Parking

  • Riverside Court has a large car park to the rear of the building.


Riverside Court Reviews (56)

Total of 56, showing 41-56
9.5

Riverside Court has a Review Score of 9.5 (9.457) out of 10, based on 15 reviews in the last 2 years. Over all time Riverside Court has 56 reviews.

Overall Experience

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Review from Vivien S (Daughter of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention provided by the staff was exceptional, professional and ensures her dignity until her death.


At all times the staff were extremely helpful, understanding and considerate to her wishes and to all members of her family.


Despite the complexity and variety of people they care

for, they always managed to remain cheerful and spend time with our Mum who really enjoyed her time in the home and the staff became a part of her extended family.


Cannot thank the staff enough they were just amazing and caring people.


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Review from Karen P (Daughter of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last four years at the home and I couldn't be more pleased that she was here. There was entertainment put on and there were many day trips on the company bus.
The staff were truly excellent, so very caring and always happy to help.
Mum was very happy with her beautiful room overlooking
the lovely gardens and river.
At the end of her life, a hospital bed was delivered to the home and she was so very well cared for. The night staff were truly excellent as I and my sister were able to stay in the room with her.
When Mum finally died the staff, with so much dignity, washed and changed her. I stayed and could see how much care and consideration they gave her. When my mum was laying peacefully we (my brothers and sisters) were able to stay by her till the funeral directors arrived.
I cannot stress how wonderful Mums end of life was. The home and all the staff are really great. When my end of life comes I'd like to think I would have the same care.

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Review from Alison A (Regular Volunteer) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I went to visit a member of my congregation I was most impressed by the atmosphere and care I witnessed. The word "Home" accurately describes Riverside.
Carers know residents well, treat them as individuals and respond not only to their needs but also their interests, attitudes and humour.
They
clearly had a good deal of choice over the meal they got at tea time reflecting a genuine response to personal preferences.

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Review from S T (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside Court is a very friendly care home with a calm and caring atmosphere. The staff are very kind and try hard to make everyone feel they are at home there. They put on stimulating events in the afternoon for entertainment. It is small, giving it a more homely feel and I am very pleased and content
that my mother is well cared for.

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Review from Helen S (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home with a friendly, relaxed homely feel. The carers are gentle and treat the residents with respect. They spend time with the individual residents and you can see that the residents like and trust the staff.
The home has a very happy atmosphere which is not always the case in residential homes.
I would definitely recommend it.

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Review from Charlie M (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of the staff and facilities has been very positive. This is an extremely caring environment in which the residents seem very happy.


The owners are investing in the infrastructure and facilities are always clean and tidy.


Visitors are always welcome and it's always a pleasure to

pot around to see mum there.


I would recommend to others.


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Review from J K (Friend of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to have an opportunity to say what a lovely home Riverside Court is.
Owners and staff all work hard to provide residents with a loving and positive home.
There is a good variety of activities, either run by staff or outside performers, including minibus trips.
My friend has settled
in well and is comfortable and content. There's always a pleasant, naturally bright atmosphere and staff always at hand.

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Review from Pamela W (Relative of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this home for the last 3 years, firstly for my mother in law, then recommended to the family of friends. My mother in law died in Riverside with kindness and consideration above duty.


The staff are excellent and have all the time to see to the needs of the guests. Riverside is a very

homely place and there is no restriction on when visiting, in fact, you are even offered a meal if arriving from a distance. I have already recommended Riverside to 2 families and will always suggest that people consider it, due to the friendly staff.

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Review from Sarah W (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This should be the gold standard for care! We are so lucky to have found Riverside Court. I was told about it by someone whose mother had been happy there. My mother is so happy and settled. The care is amazing - above and beyond what one might reasonably expect. It is family run and it shows. You feel
that the staff care for your parent as if they were their own. I cannot thank them enough. It is a kind, friendly, relaxed place - Will get my name down!

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Review from Ursula H (Resident) assisted by family/friend published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like it here. All staff friendly. It is all good.

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Review from Caroline W (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Riverside Court for 15 months. She was treated with the most wonderful care throughout her whole time here. When she took a turn for the worst she spent the last 5 days of her life in her bedroom surrounded by all her precious photography, crystal and Lladro. I spent the whole
time with her and she was cared for with dignity and respect. The carers looked after us both as if we were members of the family and mum passed away gently in my arms on the fifth night. I cannot recommend this care home enough. I will be forever grateful for making my mum's life and end of life the best it ever could be.

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Review from Diana W (Daughter-in-law of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has been a resident at Riverside for over three years and we are very pleased with the care she has received over that period. The home is warm, friendly and caring, which we feel is largely due to the fact that it is family-run and not part of a larger more impersonal corporate group.
The
regular staff are happy, helpful and friendly.

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Review from Nigel T (Son of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Riverside Court four times over the last two years for respite for my mother. My mother loves her own home but has thoroughly enjoyed her four (holidays) in Riverside. The care and friendliness of all the staff are second to none. Games, trips out for ice cream, along with lots of fun with
other residents. The owners have a home to be proud of.

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Review from Sylvia C (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As you can see I have no fault with Riverside Court. It is a lovely homely place for my Dad. He is very well looked after.

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Review from C O (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Riverside Court for over two and a half years. She has a lovely room with a river view and she is happy living there The care she receives is excellent, provided by a very caring team of staff.

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Review from Christine H (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although only a resident for a few months, my family and I were very impressed with the care that my mother received. Her room was spotless, the staff were efficient and kind, the food very good and the comfort and well-being were of paramount importance. When she became more difficult towards the end
of her life the compassion shown was remarkable.

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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Riverside Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Riverside Court is calculated as follows: ( (127 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (11 Poors x 2) + (7 Very Poors x 1) ) ÷ 175 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 07 Mar 2025

A single bedroom on the first floor with an idyllic river view and ensuite shower room.


Acessed via a lift and fully furnished with profiling bed and oak furniture.


Awards / Recognitions (1)

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Meet the Team (2)

Stephen

Stephen Jenkins

Job Title: Home Owner

Joined: 1989

A partner in the home with his wife Loren and Mother-in-Law, Carole since 1989.


Stephen has a background in the army and has been managing the home for the past 33 years.


In his own words, Stephen has always had an aim to provide a home that would be everything he would look for if it were to be for his own family.


Stephen has a very hands-on approach in the home and enjoys taking the residents on mini-bus adventures as well as making everybody laugh.


In his spare time, Stephen likes to play golf, is a keen gardener and spend time with his family.


Kate

Kate Gill

Job Title: Registered Manager

Joined: 2022

Having started as a care assistant, Kate has experienced a variety of roles within the care sector both in residential homes for the elderly, as well as within the community.
Kate is excited to be leading the team at Riverside Court and is keen to maintain the friendly family feel that Riverside Court is known for.


Kate prides herself on being energetic and approachable with a hands on work ethic, whilst ensuring her door is always open.


Kate has two children and in her down time, she enjoys spending time with her family either pottering in the garden or enjoying fish and chips by the coast.