Barchester Scarborough Hall Care Home

Mount View Avenue, Scarborough YO12 4EW
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9.8 100 Reviews
  • Barchester Scarborough Hall Care Home, Scarborough
Situated on the edge of the bustling seaside town of Scarborough, this warm and inviting residence has great access to local amenities and it is a short drive from the sandy beaches of the North Yorkshire coast.

The home provides residential, dementia, respite and palliative care.

With bedrooms divided between the residential and dementia care units, staff think carefully about the type of room each resident needs.

Bedrooms are set across three floors and there are two lounges and a diner on the bottom two floors. The top floor is smaller and has a separate lounge as well as a diner/lounge. All furnishings and decor throughout the home are of an exceptionally high standard. There are also extensive grounds surrounding the home with nautical-themed gardens, a conservatory, well-maintained pathways and accessible planters for green-fingered residents to enjoy.

Chefs prepare tasty and nutritional meals on site. Residents are able to choose from a daily menu, and all special dietary requirements can be catered for.

Activities Coordinators plan regular events for residents, either in the home or on excursions to the local area. Requests will be met where possible and all planning takes place in consultation with residents and their families to ensure that there is something for everyone.

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Care Provided by Barchester Scarborough Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Nurse (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Scarborough Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,210

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Scarborough Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Scarborough Hall Care Home Reviews (100)

Total of 100, showing 21-40
9.8

Barchester Scarborough Hall Care Home has a Review Score of 9.8 (9.802) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Scarborough Hall Care Home has 100 reviews.

Overall Experience

  • 68
  • 31
  • 1
  • 0
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Date Published

100
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11
19
81

Review from R L (Friend of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room was very nice and clean and nicely decorated. The staff I met were very friendly and kind. The home was very clean and decorated beautifully. My friend said the food was good and that his wife was allowed to eat with him for special occasions. Very nice overall.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Mark T (Son of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, patient and accommodating. The care home is always clean and tidy and you always get a warm welcome when you arrive. I bring my 3-year-old son with me for my visits and he is made to feel comfortable and doesn't get anxious in any way due to the nature of the staff.
My dad couldn't be in a better place to be cared for.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Karen C (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is a resident and has been for seven months. He has settled well now and is well cared for. The home has had a major refurbishment which has been very disruptive for staff and residents but now complete and looks fabulous. My only reservation is the luxury furnishings which are not very practical
for incontinent residents resulting in carpets and fabrics smelling unpleasant. The home has an excellent activities team who involves relatives in decisions. All the staff are very caring and work extremely hard.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sheila P (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Scarborough Hall Care Home for just over a year and is really happy there. The staff are amazing, all of them, I couldn't single out one single person. They work together as a friendly, happy team, and take the time to know, and understand individuals' care needs.
The home has recently
been refurbished to a fantastic standard, and the work was carefully carried out to cause as little disruption as possible to all the residents. I would never hesitate to recommend this home to anyone, it is simply the best.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Martin A (Respite Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time here has been comfortable and in its own way, very helpful. Unfortunately, I am unable to pat them any longer - I would if I could. However, I'd like to thank all the staff for their kindness, consideration and professionalism.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L N (Daughter of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the re-opening of the home after Covid, it has been a comfort to see that the care and dedication of the staff towards my mum's wellbeing have not faltered despite the difficulties of working through a pandemic. I continue to feel that mum is being given the best care and support possible and
to see her happy and safe is such a credit to the manager and the team!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S M (Son of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with all services and staff. Always polite and helpful, all I can say is it's a good place to be for my mother.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S R (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled and has bever brought me cause for her concern. Not all staff members at first appeared approachable but at stressful times have become more receptive to the stress and issues of Covid and going into a home one member of staff has excelled at this and should be recognised as an outstanding
member of staff, she is amazing.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from N H (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean and tidy. The staff are friendly and informative about the wellbeing of one's relative. If a change in circumstances or incident occurs a member of staff will contact a family member.
They have been strict and adhered to guidance regarding Covid-19.
My relative seems quite settled
at the home and enjoys the meals and activities.
Although that could vary some days due to the Alzheimer's one's relative suffers from.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L F (Daughter-in-law of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the overall way the home is run dru9ing the short time our relative has been there.
The communication during the recent Covid outbreak whilst unable to visit and updates have been very reassuring.
Thank you for making us as relatives welcome and for the care and attention
given to our relation.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Kevin B (Son of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is run very professionally and it is a very warm and pleasant experience. My mum seems very happy and has not been distressed or upset for some time now and seems to be settling in well.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Deborah B (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The 5th was my mums birthday. All the carers and staff went to wish her a happy birthday, she received a lovely plant and cake. She said it was one of the best birthdays she has ever had. It was moving to see her so happy. Mum only went into care on the 24th December, she has settled in very well making
lots of connections with staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Linda S (Niece of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family were not able to visit our relative on a regular basis therefore the staff were wonderful to keep us informed.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from V P (Daughter-in-law of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been such a difficult time but everyone at Scarborough Hall has been amazing - very caring, accessible and professional. Despite all the new and changing rules and arrangements, they have communicated so well and have been compassionate and sensible in their approach. The Skype calls and new,
designated visiting space have been great and the staff have been so resilient and consistent in putting our loved ones first. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Michael R (Son of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to visit my mother in a safe and comfortable environment. I was so pleased with how well she is. She was happy, cheerful and looked very well cared for.

Reply from Charrdi Galway, Deputy Home Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we are delighted to hear of your positive visit to see Mum in our new designated meeting suite and how she looked. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sally Anne W (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been living at the care home for a few months, I have visited him within the covid lockdown, once in the garden, and a couple of times in a secure screened visitor suite, both residents and visitors are guided to follow all safety put in place, from masks to hand sanitiser etc. Care
for my dad appears good, from communication to mobility assisting, and my dad's appearance is clean and tidy. He seems to have a good relationship with carers, I have not been inside the home yet, but from outward appearances, it is clean, tidy and comfortable, I am always welcomed and given feedback when asked.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Edward T (Nephew of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended, able to have indoor visits in the new pod room, another room is becoming available soon which is great to fit more visits in. The care staff go above and beyond to make relatives feel more relaxed about this awful pandemic. My uncle is happy and well cared for. Management is always
available to chat too. I get a phone call at least twice a week from either the Manager or deputy manager just to let me know how my uncle is doing. Nothing is a problem for them. In times like this, we need to know our loved ones are cared for and my uncle certainly is at Scarborough Hall.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review and the positive comments regarding the homes new designated visiting suite. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team, and we look forward to the time when we can invite our relatives and friends back into the home. Stay safe.


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Review from Roy T (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi. My mum was with the care home for almost eight years. I must say I can not fault the care and love mum received on the dementia side of the home. The staff, in this mad world we sadly live in, are so brave and courageous. The only downside I had in these years is you must stick up for loved ones
on the finance side of things. Without going into it on a personal side, I get the impression that someone else pulls the strings of the management on the finances. Please do not be afraid to ask questions that are personal to you but most of all thank you for the care shown to my mum over the years.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jane L (Sister of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my sister receives is excellent. The staff are always very caring, courteous and helpful. They have been excellent in their handling of the Covid 19 pandemic. Resident and staff safety has been the primary concern, but there has also been good communication with relatives to explain
the policy as circumstances change.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Kevin S (Son of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support for my mum is the norm for Scarborough Hall! Special shout out for Admin who go the extra mile to help.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

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Treated with Dignity

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Barchester Scarborough Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Barchester Scarborough Hall Care Home is calculated as follows: ( (189 Excellents x 5) + (15 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 217 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Scarborough Hall Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Charlotte

Charlotte Nurse

Job Title: General Manager

Hi, my name is Charlotte and I am the Senior General Manager here at Scarborough Hall.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I have worked in the home as the manager since 2008, I commissioned the home and have grown it with the team into the home it is today.


I started in care 25 years ago and worked myself up from a support worker through to a manager. I am very passionate about ensuring the residents receive the best care and experience.


I work with a long-standing supportive team who aim to achieve the best for the home.


I look forward to welcoming you to our home.