Barchester Scarborough Hall Care Home

Mount View Avenue, Scarborough YO12 4EW
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9.8 100 Reviews
  • Barchester Scarborough Hall Care Home, Scarborough
Situated on the edge of the bustling seaside town of Scarborough, this warm and inviting residence has great access to local amenities and it is a short drive from the sandy beaches of the North Yorkshire coast.

The home provides residential, dementia, respite and palliative care.

With bedrooms divided between the residential and dementia care units, staff think carefully about the type of room each resident needs.

Bedrooms are set across three floors and there are two lounges and a diner on the bottom two floors. The top floor is smaller and has a separate lounge as well as a diner/lounge. All furnishings and decor throughout the home are of an exceptionally high standard. There are also extensive grounds surrounding the home with nautical-themed gardens, a conservatory, well-maintained pathways and accessible planters for green-fingered residents to enjoy.

Chefs prepare tasty and nutritional meals on site. Residents are able to choose from a daily menu, and all special dietary requirements can be catered for.

Activities Coordinators plan regular events for residents, either in the home or on excursions to the local area. Requests will be met where possible and all planning takes place in consultation with residents and their families to ensure that there is something for everyone.

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Care Provided by Barchester Scarborough Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Nurse (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Scarborough Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,210

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Scarborough Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Scarborough Hall Care Home Reviews (100)

Total of 100, showing 41-60
9.8

Barchester Scarborough Hall Care Home has a Review Score of 9.8 (9.802) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Scarborough Hall Care Home has 100 reviews.

Overall Experience

  • 68
  • 31
  • 1
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Date Published

100
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Review from Susan O (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after in every way. The staff are very caring and considerate. They treat my mum with great dignity and thoughtfulness. I would not keep my mum in anywhere I did not think was looking after her properly.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Duncan L (Son of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for almost two years. During this time she has been cared for with compassion - in particular during COVID 19. The home and staff have done a superb job of looking after Mum and all the residents in the most challenging environment. Keep up the great work - it does not go
unnoticed!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J S (Son of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been with you for a short while and in that time I have only been able to meet with time once in the garden due to Covid-19. I have not been inside the home but found all the staff that I have been dealing with very helpful. he looks well and I am pleased you have got on with his
new meds. A very good start and I look forward to visiting under normal circumstances. Thank you

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Claire E (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have both my parents in Scarborough Hall and I couldn’t wish for them to be in any better place. The staff look after them as if they were their own and even though I haven’t been able to visit them due to the restrictions, I have been comforted knowing that they are in such good hands. Nothing is
ever any trouble to them and everyone is so happy and friendly creating a lovely family atmosphere.
I can’t thank the staff enough for what they do for my mam and dad and I wouldn’t hesitate to recommend the home to others.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Mark L (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The recent garden visit facilitated by Scarborough Hall was a real tonic during the current pandemic. Really grateful to Scarborough Hall and their staff for making the visit possible.
Previous to this being able to Skype has allowed me to maintain visual contact with Mum which was so important.
Overall
my impression of Scarborough Hall has been one of a friendly yet professional environment where Mum has benefited from the community. I do feel the staff have made a tremendous effort to get to know Mum which has certainly benefitted her to settle in. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Christopher W (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Scarborough Hall for the last 27 months and we have been extremely happy with the care and support she has received and how the staff have become extended members of our family.
We were a little apprehensive with the change of ownership but we have noticed very little
differences in the management and staffing of Scarborough Hall and my mother continues to have a happy and fulfilling life there.
The activities that she is involved with are suited to her immediate enjoyment and stimulation and the regular communications we receive allow us to know what she has done in the previous week
The last few months have been extremely difficult for the management and staff at the home but they have managed fantastically in very different circumstances. On Thursday's when we clap for the NHS we clapped for them as well and hope that it helped individual staff members get through the days.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Margaret B (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can’t praise the staff enough. My mother receives such good care and attention, especially as now she is no longer mobile and her care needs have increased.
I’m most grateful and would definitely recommend Scarborough Hall as a tip-top home to anyone who asked.

Reply from charlotte nurse, general manager at Barchester Scarborough Hall Care Home

We are delighted to support and care for your mum. Thank you for your review, we value all the feedback we get as it helps us to improve our services where required.
Thank you for your positive comments; I will pass these onto the team.


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Review from Ian S (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Coping with dementia is never easy, but Scarborough Hall are doing an excellent job for my father. The family is kept well informed, and the home seems to be run very efficiently. The admission documentation was clear and the admission process was completed by email over a couple of days, very happy
with the service. Due to COVID I have not been able to visit, but talking to my dad over the phone is easily done through the friendly staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J H (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Continues to be an excellent home for my father. Relaxed yet structured, cares for individual needs. The management and staff are very supportive of residents and families. The carers are observant and respond quickly to medical problems referring to nurses, doctors and hospital. The change of ownership
has been well managed (nice new uniforms).

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

We are delighted to support your father and thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K S (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a good friendly home. Most of the care staff are amazing. If there are any issues talk to the manager at any point in time.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Our General Managers operate an open door policy and if you have any suggestions on our services or activities programmer please do drop them a message or give them a call. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Shelley P (Granddaughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been in the home for approximately three months, so based on that time frame I have found the home to be lovely. The food is excellent, good meals and lots of choice. The staff seem very friendly and willing to help with some going above and beyond what's expected. Resident rooms could do
with a re-vamp (fresh paint, new carpets, etc) as some are a bit tatty. Overall, a lovely home. I highly recommend.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S R (Son of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Scarborough Hall Care Home looks after my brother. Making sure he is safe and well cared for. Everyone (staff) here are happy and positive whatever the demeanour of my dad and the other residents. Knowing he is in a safe place is a real weight off our minds.

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Review from E W (Granddaughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I would describe Scarborough Hall as very good. Friendly, helpful staff. Clean and comfortable room and restaurant quality food.
Grandma is very happy here overall and has made some lovely friends in both staff and residents.

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Review from H R (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is receiving a level of care and attention that is not possible to deliver at home. I am very pleased that she is settled. She very much enjoys the garden whenever possible and overall, is much more content than she was at her previous care home.

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Review from J W (Power of Attorney of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Scarborough Hall has been very good, every contact very kind and considerate. The facilities are excellent, the only thing I can say there is in my experience, two or three carers that should not be looking after people with these illnesses. I think it is a very very difficult job
that needs time and consideration.
I truly appreciate you all. You would then be 100%.

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Review from Jasmin T (Daughter-in-law of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law has been in Scarborough Hall for some year now. She is a difficult person to care for but in all that time, I have been extremely happy with the care and love shown to her. The staff are so patient with her and supportive of me. The building and surroundings are excellent.

Reply from Alison Geddes, Marketing at Barchester Scarborough Hall Care Home

Many thanks for your positive comments about our home, we are pleased to hear how happy you are with the care delivered to your Mother-in-Law here at Scarborough Hall. The team will be delighted to hear your feedback.


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Review from L S (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been a resident since January but I have always been made to feel welcome. Mum has quite complex needs but the staff have given excellent care and compassion. I have always been kept informed about mum's care if there are any changes. The staff are friendly, caring and always cheerful.
I feel at ease knowing mum is in a safe caring environment.

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Review from S J (Son of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Scarborough Hall is a very friendly and caring place. My mother seems to be happy here and the staff are very professional.

Reply from Alison Geddes, Marketing at Barchester Scarborough Hall Care Home

Thank you for your positive comments about our home, it is great to hear that your mother is happy with the care here at Scarborough Hall and that you find our home "friendly and caring". The team will be very pleased to hear your feedback.


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Review from Deirdre S (Wife of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care and support given to my husband first class. The staff are all friendly to both myself and my husband and are always very welcoming.

Reply from Alison Geddes, Marketing at Barchester Scarborough Hall Care Home

Thank you for your positive comments about our home, it's fantastic to hear how pleased you are with your husband's care here at Scarborough Hall, that you find it "first class". The team will be delighted to hear your feedback.


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Review from Martin U (Friend of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only visited the home twice, so it is difficult to have an informed view. On first impressions, we have found it friendly and accommodating.

Reply from Alison Geddes, Marketing at Barchester Scarborough Hall Care Home

Thank you for your positive comments about our home, it is great to hear that you'd recommend Scarborough Hall to others and you find our home "friendly and accommodating". We look forward to welcoming you again on your next visit.


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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Barchester Scarborough Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Barchester Scarborough Hall Care Home is calculated as follows: ( (189 Excellents x 5) + (15 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 217 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Scarborough Hall Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Charlotte

Charlotte Nurse

Job Title: General Manager

Hi, my name is Charlotte and I am the Senior General Manager here at Scarborough Hall.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I have worked in the home as the manager since 2008, I commissioned the home and have grown it with the team into the home it is today.


I started in care 25 years ago and worked myself up from a support worker through to a manager. I am very passionate about ensuring the residents receive the best care and experience.


I work with a long-standing supportive team who aim to achieve the best for the home.


I look forward to welcoming you to our home.