Barchester Scarborough Hall Care Home

Mount View Avenue, Scarborough YO12 4EW
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9.8 100 Reviews
  • Barchester Scarborough Hall Care Home, Scarborough
Situated on the edge of the bustling seaside town of Scarborough, this warm and inviting residence has great access to local amenities and it is a short drive from the sandy beaches of the North Yorkshire coast.

The home provides residential, dementia, respite and palliative care.

With bedrooms divided between the residential and dementia care units, staff think carefully about the type of room each resident needs.

Bedrooms are set across three floors and there are two lounges and a diner on the bottom two floors. The top floor is smaller and has a separate lounge as well as a diner/lounge. All furnishings and decor throughout the home are of an exceptionally high standard. There are also extensive grounds surrounding the home with nautical-themed gardens, a conservatory, well-maintained pathways and accessible planters for green-fingered residents to enjoy.

Chefs prepare tasty and nutritional meals on site. Residents are able to choose from a daily menu, and all special dietary requirements can be catered for.

Activities Coordinators plan regular events for residents, either in the home or on excursions to the local area. Requests will be met where possible and all planning takes place in consultation with residents and their families to ensure that there is something for everyone.

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Care Provided by Barchester Scarborough Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Nurse (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Scarborough Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,210

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Scarborough Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Scarborough Hall Care Home Reviews (100)

Total of 100, showing 81-100
9.8

Barchester Scarborough Hall Care Home has a Review Score of 9.8 (9.802) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Scarborough Hall Care Home has 100 reviews.

Overall Experience

  • 68
  • 31
  • 1
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Date Published

100
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11
19
81

Review from C T (Granddaughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a resident in Scarborough Hall until she sadly passed away.
The care she received from her admission to her passing away was amazing
All of The staff from the management to the housekeepers should be very very proud of what they do and they are all wonderful.
Nothing was ever too
much trouble.

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Review from Faye B (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Scarborough hall for 5 months. We are extremely happy with the care that she receives on a day to day basis. The staff are friendly and caring and treat my mum with the utmost care and respect. My mum is encouraged to be independent where she can be but there is always
someone to help her when she needs it.


Scarborough hall is always lively and has a good range of activities for my mum to enjoy. The staff work hard to encourage mum to join in and enable her to enjoy the activities.


All of the staff are welcoming to me and my children when I visit and take time to tell me what mum has been doing, how she has eaten, slept etc. But above all else, Mum is happy and settled at Scarborough Hall.


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Review from Carole Anne H (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is comforting to know that the staff have eventually been able to accommodate my husband's needs during his settling in process. The staff have overcome the challenges that my husband has presented them with and his safety and security is in evidence with the fact the staff have communicated with
me is a great relief. Thank you.

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Review from I L (Wife of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband has been welcomed and has been entered into most activities. They have regular meetings for relatives to inform of any changes. Every personal attention is catered for and we are informed of any change no matter how small. I feel very lucky and happy in my own mind. Thank you.

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Review from J H (Niece of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During end of life care my relative received excellent care, staff, always approachable and ensured dignity was maintained. Only slight issue was pain control not initially managed as well as it could have been but as soon as it was discussed appropriate action taken and sorted immediately very happy
with response and care. Care and especially support given to the family following our relatives passing was excellent and caring.


The staff here are excellent, caring, approachable and can't do enough for resident and family. Thank you all


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Review from Audrey E (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After living contentedly at Scarborough Hall for 9 months, sadly my mother passed away last month.


Mum’s wish had always been to die peacefully in her own bed and Scarborough Hall made that possible. During her final days, mum continued to be treated with great dignity and care. Although always

remaining professional, it was obvious that a number of staff were genuinely affected by mum’s decline.
Scarborough Hall were happy for us to stay with mum all the time which meant so much to us. We were given incredible support, with friendly chats, hugs and endless offers of tea and food. We knew that we were being cared for as well as mum.
We were incredibly touched to see our friends from the Hall at mum’s funeral, still giving us hugs and showing that mum was not forgotten.


Scarborough Hall is a CARE home in the best sense of the word.


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Review from Eric H (Brother of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since overseeing my brother's placement at Scarborough Hall Care Home, I have seen such a marked improvement in his general wellbeing.
He has become much more animated and is now able to communicate his opinion, rather than simply agreeing.
On our outings (by car) he recognises and is able to comment
on places and past experiences that we encounter or bring up in conversation.
I have to say that these improvements are in my opinion entirely due to the care, compassion and considerable diligence of the staff at Scarborough Hall Care Home.

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Review from Tim T (Son of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father who was suffering from dementia and my mother who has post-operative complications from knee surgery were both residents at Scarborough Hall Care Home from January to April. My father who died 12th March 2017 was treated with kindness and dignity until the end of his life. My mother has been
cared for in the same way. I have always found the standard of care, hygiene and cleanliness appropriate and of high standards.

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Review from David P (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care and staff are excellent. I couldn't be happier to have my mother residing at Scarborough Hall safe in the knowledge that she is so well cared for.

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Review from Debbie (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Scarborough Hall Care Home has worked hard to not only meet but exceed my mum's care needs, we are delighted with facilities, opportunities for participation in a wide variety of activities and the way all the staff care for her, supporting her ongoing needs whilst maintaining her dignity and rights.
Team
leaders and manager are relentless in their efforts to find out how to continually improve services to bring the best of care to their residents this really is a place that feels like home for service users and their families.

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Review from CT (Friend of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, staff are so helpful and always inform you of anything. They have great activities and are very welcoming and the manager always has time to speak to you. The home is lovely and has a great atmosphere with always plenty going on. My friend is so well cared for and I wouldn't put
him anywhere else. Thankyou, Scarborough Hall.

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Review from Trisha W (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past two years since my mother entered Scarborough Hall, it has gone from good to excellent in my view. Many good changes have been made and any comments or concerns I have are welcomed. Several activities a day are provided with a wonderful variety. My mother loves the outings and a varied
menu. The staff are approachable and very friendly and ready for a laugh and a chat. The care home has a wonderful family atmosphere and is kept spotlessly clean. I have complete trust in the staff for my mother's care and rejoice that she is happy and comfortable there.

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Review from C D (Wife of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More care for personal hygiene, could be better (showering etc). Have to ask for someone to shower him.

Reply from Charlotte Nurse, Home Manager at Barchester Scarborough Hall Care Home

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.


At Scarborough Hall, we offer assistance with all everyday activities, including washing, dressing, eating and mobility, so that our residents can be as comfortable as possible at our home. This is the case for all of our residents regardless of their care types; residential, dementia, palliative or respite care. We do everything possible to create an environment to keep our residents well and happy at all times.


If this is something you would like to discuss further, then please do not hesitate to pop into my office, or email customercare@brighterkind.com.
Many thanks, Charlotte Nurse, Home Manager.


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Review from J J (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Scarborough Hall Care Home for 8 years moving in 4 months after it opened. We have been very happy with the standard of care provided and the attitude of all staff over the years. Mum has deteriorated considerably in this time so is less able to enjoy the activities on offer but the
caring attitude of the staff (esp the carers) is incredible- they obviously have a soft spot for mum and treat her with humour and dignity. She is totally self-funded (unlike many of the residents) and it can be galling to be expected to provide paid chairs, wheelchairs, commode etc when others get it free- that I know is not the fault of the home but the system!

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Review from Geoff (Son of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After two lengthy stays in the hospital, it was decided that my father would not be able to return home. We looked at some 20+ care homes in Scarborough and was very pleased when Scarborough Hall agreed to take my father. The premises are purpose designed and only 7 or so years old. The staff are excellent
and try their very best to help but in a very respectful manner. What's great is that my father says he feels safe, he likes the food and is very comfortable.

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Review from Lyn B (Daughter of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every member of staff from management to maintenance are always friendly, polite and helpful. The care of our Mum is faultless. She is treated with respect and dignity at all times. As a family, we are also treated exceptionally well with opportunities to discuss mum and find out anything we need to
know.

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Review from Brenda D (Daughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care home in every department.

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Review from Darren P (Son of Resident) published on 18 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to take this opportunity to express our heartfelt gratitude for the care and treatment that Scarborough Hall and all the staff have given to our Father. Even through challenging & difficult times, he was always treated with utmost care and compassion. Dad was always a caring and considerate
person who loved to help people and it was so nice for him to be able to spend his last few months in an environment which reciprocated this. Your staff and their passion for the residents shows the passion they have for the work they do & we clearly saw their emotions. The support you gave us together with the District Nursing and Hospice teams was amazing, from the constant care for Dad to the endless refreshments and care for us has made such a sad and difficult time a little easier to cope with. On the night of his passing, your staff were just fantastic and we can honestly say we embraced them as part of our family. So a huge thank you to you all for everything just AMAZING.

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Review from I W (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived here since November 2014. We believe she is well cared for, in spite of this she has times when she is deeply unhappy. This worries us.
She does not seem to eat much. Last time we called she has rejected a crusty roll which she had been given in spite of the fact she has no bottom
teeth. Perhaps she chose it herself?!
Her room has become very shabby, her bedside lamp was taken away and not returned and her TV has only just began to work.

Reply from Bethany Gibbons, Marketing assistant at Barchester Scarborough Hall Care Home

Thank you for your comments. We welcome all feedback that will help us to improve our services.
We are sorry that in this instance we have not been able to achieve excellence in all areas of this review of Scarborough Hall.


I W’s mothers bedroom is in the process of being refurbished as we were aware of there being a couple of areas for improvement in the appearance of her bedroom. The lamp has been replaced and we do ensure all of our rooms are furnished to the highest specifications with the resident’s comfort in mind.
In terms of the food & dining offered at Scarborough Hall, we have recently made some changes to our catering service to enhance our resident dining experience and have introduced a new “Spring and Summer Menu” offering a choice of appetizing and nutritionally balanced meals. The Scarborough Hall team seeks regular feedback from residents about the choice of meals served and this helps us to plan our menus, ensuring that all meals offered are appropriate for each resident.
If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home to speak to me anytime. Many thanks, Charlotte Nurse, Home Manager.


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Review from Patricia W (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Scarborough Hall Care Home for 18 months. It is run like a hotel. the staff are efficient and friendly. There is always a listening ear when we have concerns to share. Very good programme of activities to keep mum busy. Good food which we sometimes enjoy with mum too. Good support
too from doctor, district nurses and hospice care at home team. Scarborough Hall Care Home is the best!

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Barchester Scarborough Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Barchester Scarborough Hall Care Home is calculated as follows: ( (189 Excellents x 5) + (15 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 217 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Scarborough Hall Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Barchester Healthcare Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Barchester Healthcare Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (1)

Charlotte

Charlotte Nurse

Job Title: General Manager

Hi, my name is Charlotte and I am the Senior General Manager here at Scarborough Hall.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I have worked in the home as the manager since 2008, I commissioned the home and have grown it with the team into the home it is today.


I started in care 25 years ago and worked myself up from a support worker through to a manager. I am very passionate about ensuring the residents receive the best care and experience.


I work with a long-standing supportive team who aim to achieve the best for the home.


I look forward to welcoming you to our home.