The Terrace

Maison Dieu, Richmond DL10 7AX
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9.8 31 Reviews
  • The Terrace, Richmond
The Terrace care home offers a range of care services for older people including residential and dementia care on a permanent and short-term respite basis

Set in a Victorian building, The Terrace has maintained its traditional features including ornate stonework and high ceilings. Each room is unique, some benefit from stunning countryside views and some ground floor rooms offer direct access to the home's gardens with a separate patio area to enjoy.

The communal spaces are perfect for socialising or enjoying activities and residents can also enjoy a bar and hair and beauty salon. Outside the beautiful gardens are ideal for relaxing in the summer.

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Care Provided by The Terrace

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Judy Wray (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Terrace

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,156
    • Self-Funded Residential Dementia Care from £1,246
    • RESPITE Self-Funded Residential Care from £1,206
    • RESPITE Self-Funded Residential Dementia Care from £1,296

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact The Terrace to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


The Terrace Reviews (31)

Total of 31, showing 1-20
9.8

The Terrace has a Review Score of 9.8 (9.824) out of 10, based on 10 reviews in the last 2 years. Over all time The Terrace has 31 reviews.

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Review from L H (Friend of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was in The Terrace, all the staff were caring and understanding. There's always some form of activity going on. The home had a family feel to it.
Sadly my mam passed away in the home and the staff were very supportive.
I made some friends there which I still come to visit.

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Review from Charlie F (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was so well looked after at The Terrace. The staff were so wonderful with him and understood what made him happy, and what didn't, so were able to make his stay as good as it could have been. It's such a welcoming place for family to visit, and were happy to cater for my mum, sister and myself so
we could have meals together with dad, which was always a special family time throughout our lives. The food is of a very high standard, which again made Dad happy. I highly recommend The Terrace.

Reply from Caprice Geisha, Reviews Team at The Terrace

Hi Charlie, thank you very much for taking the time to leave us feedback about your experience. At The Terrace Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Susan H (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Terrace staff have been very welcoming and caring. They have done everything in their power to help my father settle in quickly. The food, surroundings and activities have contributed to a great improvement in my father’s outlook and general well-being. I highly recommend this care home!

Reply from Caprice Geisha, Reviews Team at The Terrace

Hi Susan, thank you very much for taking the time to leave us feedback about your experience.
At The Terrace Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S H (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted when Mum was offered residency at The Terrace. It had been highly recommended to us and from the outset it has met our every expectation. All staff, from senior management to the essential domestic team demonstrate endless patience and unfailing respect for the individual combined
with a relaxed, caring attitude. Attention to detail is exemplary, generating a safe, secure environment in which Mum thrives. The Terrace is simply perfect for Mum's needs and for our peace of mind.

Reply from Caprice Geisha, Reviews Team at The Terrace

Hi, thank you very much for taking the time to leave us feedback about your experience.
At The Terrace Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from B K (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a very difficult decision that Dad could no longer manage at home. I looked around The Terrace and was very impressed by the presentation of the premises. From the very obliging manager and every member of staff, nothing is ever too much trouble. Everyone bends over backwards to accommodate both
Dad and family needs.

Reply from , Reviews Team at The Terrace

Hi, thank you very much for taking the time to leave us feedback about your experience.
At The Terrace Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J F (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to The Terrace in early September. It's been a relief to find a care home that offers a genuinely homely atmosphere, with friendly local staff and proper home cooking. It's set in gardens, with outdoor seating and lovely views of Richmond Castle. Dad is in the dementia unit and seems to have
settled well. Once a week mum visits him and they have lunch together - staff set them up a table for two, next to a big bay window looking onto the garden in the main wing of the building. It's a really nice way to keep a family ritual going, even when they are no longer living together full-time. We feel really lucky to have found such a well-run and loving home for Dad and we feel he's now in the best hands possible.

Reply from Caprice Geisha, Reviews Team at The Terrace

Thank you very much for taking the time to leave us feedback about The Terrace. We are pleased that you and your mother are impressed with the care and the atmosphere at the home. It's nice to hear dad has settled in well and you all admire the wonderful views from the garden.


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Review from O B (Sister of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing home this is. The staff without exception are kind and helpful at all times. We and my family were very concerned about being able to visit but we can go any time at all. Perfect.

Reply from Holly Cole, Reviews Team at The Terrace

Thank you very much for taking the time to leave us feedback about your experience.
At The Terrace Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Lucy H (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is settled and happy. He is treated with kindness and dignity. The staff are incredible, kind, caring, patient and friendly. Communication with all the staff is great. The food is good and my dad has actually put on a small amount of weight and is really enjoying his food. The management team
are fabulous. They know every single resident and take time to make each person feel special. We are always kept up to date with everything that is going on. My family and I couldn’t be happier that we have found the best place for my 90 year old dad. We can visit at any time and are always made welcome. Five stars all the way.

Reply from Martha Piper, Reviews Team at The Terrace

Thank you very much for taking the time to leave us feedback about your experience.
At The Terrace care home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Karen W (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came to The Terrace very frail and underweight. She thought she'd gone there to die (January 2023) but now she looks the best she has for months. She's gained weight, very happy and content. I cannot thank the wonderful team enough for the care, compassion and friendly care she receives (in fact
we all receive). I would definitely recommend The Terrace to anyone needing help and care.

Reply from Martha Piper, Reviews Team at The Terrace

Hi, thank you very much for taking the time to leave us feedback about your experience.
At The Terrace Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Karol C (Sister of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very peaceful, happy environment, staff friendly and professional. Lovely to have a place to go and enjoy a visit with the family.

Reply from Martha Piper, Reviews Team at The Terrace

Hi Karol, thank you very much for taking the time to leave us feedback about your experience.
At The Terrace Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Review from C P (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Terrace for eight months now. The transfer from a hospital in another region was incredibly efficient, despite it being the week before Christmas! All the management are very organised and efficient - and also friendly. However busy they are, I always feel that they
have all the time I need to talk to them and look after my father's welfare. This has been especially apparent recently as his medical needs have increased and they have put in a great deal of effort in organising and liaising with appropriate support teams, GP & pharmacy and in implementing recommendations. The care staff are also friendly and helpful, although clearly extremely busy and sometimes shorthanded which can sometimes lead to high standards slipping a bit - but any omissions are cheerfully and quickly righted by a call for support. The maintenance man has been most helpful, for example providing a fan almost instantly on request in the heatwave.

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Review from S G (Husband of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident since the 10th May 2022, as part of a respite because of my medical condition I am now unable to give her the care required. On the whole, I am happy that my wife is being cared for and in a safe place. My wife is still very active and I would have liked the caring staff
to keep her more occupied and also allow her more space to wonder. In her en-suite room, there is no towel rack for her to hang her hand towel after use. I have asked a few times about this missing item and have been reassured that one will be put in place - still waiting.

Reply from Samantha Debenham, Personal Assistant at The Terrace

Thank you for taking the time to review The Terrace. We are delighted that you are happy with your wife's care and the home's safety and cleanliness. Our lifestyles team always encourages your wife to take part in the daily activities. We understand your wife often spends quality time with her family out of the home which means some activities are missed. Our new lounge and new bar/coffee shop are almost complete, which we're sure your wife will enjoy. We apologise about the rail which was installed a few weeks ago but don't hesitate to speak with the home manager if there is anything else that concerns you.


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Review from E O (Granddaughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely upset that my grandfather had to live in a care home, separately from my grandmother to begin with. However, the staff and new management really helped put my mind at ease by showing such care and support towards my grandfather. I really love visiting now. I absolutely love the new resident
therapy dog Roasco too! what a brilliant idea as animals brings such comfort. I believe my grandad has even started to finally settle in now, which is fantastic. Thank you to all the staff working hard to make us all feel welcome we visit almost daily.

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Review from A A (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to see that Roscoe the Greyhound had been adopted by The Terrace Care Home.
It most definitely makes it more homely for the residents.

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Review from Carol Z (Friend of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came and visted today and I noticed a dog. I was talking to a member of staff who has told me it is a home dog and that two residents wished to have a pet as they used to have a dog. I said what an amazing idea. While I was there the dog just walked around and the residents were patting him and stroking
him, which he loved. He is such a gentle and calm dog. Well done.

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Review from C K (Sister of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the standard of care is very good. However there seems to be a certain shortage of staff to attend to residents' needs and they sometimes have to wait for quite a while on occasions.


I would welcome the opportunity of more communication to discuss any issues/queries with management or staff

when they arise.

Reply from Samantha Debenham, Personal Assistant at The Terrace

Thank you very much for your feedback. We are delighted to hear that you would recommend The Terrace and that you think the standard of care we provide for your sister is very good. We have had staffing issues recently due to colleagues leaving without notice and sickness and we have done our utmost to cover these shifts with agency staff in the interim. Thankfully we are now back to full team resource. We know we speak quite often when you visit, but perhaps you would like to attend a resident meeting should you wish a more formal communication route. Alternatively, the home manager has an open door policy if you would prefer a private conversation with her.


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Review from C N (Niece of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle was cared for very well in the care home by staff who were patient and helpful. Very dedicated. There was always a smile and a hello on entering the building, always made you welcome. However, there was often a whiff of urine as well. The room was always clean, bed made and clothes put away.
Always trying to encourage Uncle to join in with activities which he was interested in, like going to the golf course for a drink as he liked golf.

Reply from Samantha Debenham, Personal Assistant at The Terrace

Thank you for the very positive review about The Terrace. We are delighted that you considered your uncle’s care and support to be excellent and that his room was always clean and tidy. We pride ourselves in providing a range of activities that are designed around resident’s interests, so we are happy to hear he enjoyed himself. At The Terrace, we promote independence where ever possible and therefore respected your uncle’s wish to attend to his own personal care. However, as we have high standards of cleanliness, our team always quickly assist with any mishaps to minimise odours.


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Review from Mary S (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at The Terrace to be very helpful to me and my mother. Always relaxed and adaptable even trough difficult times. This gives me confidence that the staff will do their best for my mum. I feel they are also supportive to me as a carer. I really appreciate this. Staff go the extra
mile to help us out.

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Review from Robert H (Brother of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the place to be very clean and tidy at all times visiting. My brother was very happy there and well looked after. I found the staff took great pains to establish a good rapport with all patients and did their best to understand their different needs and treated all as individuals with distinct
personalities with care, kindness and patience. We would not hesitate to recommend this home and indeed have already done so.

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Review from Rosemary T (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents are treated as individuals relevant to these needs. All staff are helpful, happy, welcoming and caring. The range of activities is excellent.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for The Terrace is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for The Terrace is calculated as follows: ( (101 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 119 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Terrace is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Judy

Judy Wray

Job Title: Home Manager

I’ve always worked in residential care – my first job was as an administration and finance assistant at a care home. That was in the late 1980s. Over the years I’ve gained experience of many of the roles within a care home, from care assistant to finance manager. I’ve been a care home manager since 2005 and have managed a number of homes in and around the north east of England.


My approach as a manager is to make sure every resident is cared for in the same way that you’d care for a member of your own family. I spend as much time as I can with residents, chatting with them in the lounges and dining areas. I have a policy that I spend some time every morning saying hello and catching up with everyone before I get stuck into work.


Frequently Asked Questions about The Terrace

What types of Care is The Terrace registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Terrace provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Terrace have?

There are 40 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Terrace?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Terrace to the centre of Richmond?

0.3 mile(s) as the crow flies, distance by road may be significantly further.