The Terrace

Maison Dieu, Richmond DL10 7AX
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9.8 31 Reviews
  • The Terrace, Richmond
The Terrace care home offers a range of care services for older people including residential and dementia care on a permanent and short-term respite basis

Set in a Victorian building, The Terrace has maintained its traditional features including ornate stonework and high ceilings. Each room is unique, some benefit from stunning countryside views and some ground floor rooms offer direct access to the home's gardens with a separate patio area to enjoy.

The communal spaces are perfect for socialising or enjoying activities and residents can also enjoy a bar and hair and beauty salon. Outside the beautiful gardens are ideal for relaxing in the summer.

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Care Provided by The Terrace

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Judy Wray (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Terrace

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,156
    • Self-Funded Residential Dementia Care from £1,246
    • RESPITE Self-Funded Residential Care from £1,206
    • RESPITE Self-Funded Residential Dementia Care from £1,296

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact The Terrace to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


The Terrace Reviews (31)

Total of 31, showing 21-31
9.8

The Terrace has a Review Score of 9.8 (9.824) out of 10, based on 10 reviews in the last 2 years. Over all time The Terrace has 31 reviews.

Overall Experience

  • 20
  • 11
  • 0
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Date Published

31
2
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10
21

Review from Gill B (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy that my mum is being looked after very well, she seems happy and never upset. She has Alzheimer's and is incontinent so needs constant care. The staff do a great job as some of the residents are very testing and much worse mentally than mum. It's really good that a lot of the staff have
been there for many years.

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Review from Dawn C (Respite Resident) assisted by family/friend published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Went for respite care while my carer was on holiday. Everything went well and I was pleased in every way.

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Review from Annette R (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last 10 months at The Terrace. She had dementia and was very frail. The care and support she received was excellent. Staff were all warm and friendly and very experienced in supporting dementia residents. There was a great programme of activity to engage and entertain and the atmosphere
was a very warm one. In mum's final days and hours, staff were great, professional and caring but also very supportive of the whole family in very difficult circumstances.


We were very happy with the care from The Terrace and would recommend them to others.


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Review from Graeme M (Son of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the Christmas Party at The Terrace this weekend and it was a real pleasure to see how much the residents enjoyed it. The staff were all fantastic, engaging with the residents, getting them singing and dancing, and praise also to the kitchen staff too for their hard work putting on such a
great spread for everyone. Well done!

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Review from Lesley W (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in The Terrace since July 2017.
Right away they made her feel very welcome and showed her such kindness.
Mum has settled very well and nothing is too much trouble for the carers.
Mum has become very fond of them all.
She is in the Dementia Unit and some days are better than others
for her state of mind.
My family and I were very pleased to get her into this care home in our hometown and it is good to know that she is being well cared for.

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Review from R W (Wife of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and professional staff and very hard working.
The Terrace has recently undergone extensive redecoration and refurbishment - all of which shows commitment to maintaining a pleasant environment.
I consider my husband to be very well cared for.

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Review from C W (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my mother receives exceptionally good care from very considerate staff and it is thanks to them that she is still with us.

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Review from M W (Resident) assisted by family/friend published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is acceptable. Staff try very hard but there is not enough of them to look after this number of frail, elderly people.

Reply from Samantha Debenham, Marketing Support Administrator at The Terrace

Thank you for rating our service overall good. We always strive to provide the very best care to residents. We regularly review the exact levels of care needed for all residents to ensure that the levels of staff in the home are always at exactly the right level to provide the highest standards of care. Residents are at the heart of everything we do and we want to make sure that the optimum number of trained colleagues are always in the home at any point. Please don’t hesitate to contact me at the home if you would like any more information on how we measure staffing levels, or on any other aspect of care.


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Review from Michelle N (Granddaughter of Resident) published on 25 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home that cares. I don't know what they pay the staff but it isn't enough. My nana has sadly passed away however I am happy knowing that her final years were spent well cared for here.
When her dementia kicked in and she started playing the piano in the middle of the night, they called
us to let us know she would need warmer nightclothes! When she was wide awake and bored, they let her go around doing the night checks with them.
Visitors were welcome at all times of the day and night.
She always wore clean clothes and they even accessorised her nicely!
We popped in after dinner one early evening and she had spilled cake down her top. When we popped back about 8pm she had been changed into another outfit.
Her room was always scrupulously clean as was the rest of the home. Not a whiff of cabbage or wee to be smelled.
They did day trips regularly for the residents that were fit enough.
Even staff who had left came to her funeral.
I hope this never changes.

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Review from Christina H (Wife of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very caring home. staff absolutely wonderful. Spotlessly clean, never any nasty smells. I don't know how they manage it. All staff are easily approachable and very easy to talk to. No complaints at all. The only complaint my husband had is, too much food, that's a good fault!
It's a place
I will go to if and when my times comes. I will have no concerns at all.

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Review from Anne B (Daughter of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always welcoming and friendly. The home is very tidy and clean on every visit. Meals that I have seen are very good and an excellent choice. Residents treated with dignity and respect on every visit I have made to the home.
Not much in the way of activities for residents. I visit the home at
least twice a week and I am quite satisfied with the security at the home and the general running of the home. Would just like to see more activities/trips out.

Reply from Samantha Debenham, Marketing Support Administrator at The Terrace

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch with you.


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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for The Terrace is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for The Terrace is calculated as follows: ( (101 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 119 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Terrace is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Judy

Judy Wray

Job Title: Home Manager

I’ve always worked in residential care – my first job was as an administration and finance assistant at a care home. That was in the late 1980s. Over the years I’ve gained experience of many of the roles within a care home, from care assistant to finance manager. I’ve been a care home manager since 2005 and have managed a number of homes in and around the north east of England.


My approach as a manager is to make sure every resident is cared for in the same way that you’d care for a member of your own family. I spend as much time as I can with residents, chatting with them in the lounges and dining areas. I have a policy that I spend some time every morning saying hello and catching up with everyone before I get stuck into work.