Townend Close

Victoria Road, Cross Hills, Keighley BD20 8SZ
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9.6 51 Reviews
  • Townend Close, Keighley
Anchor’s Townend Close care home is located at the heart of the Cross Hills community near Keighley. The home provides friendly and comfortable residential and dementia care for up to 39 residents in single ensuite rooms. They are pleased to be welcoming new residents to Townend Close, both on a permanent basis and for shorter stays.

The home is close to the Yorkshire countryside, with secluded gardens of its own and convenient access to local towns.

Townend Close's dedicated care team takes time to get to know each individual and welcomes their input to create a detailed, personalised care plan to ensure their needs are met throughout their time at the home.

The home offers dementia care, in which staff are regularly trained to ensure their approach reflects best practice. The compassionate, person-centred care is provided by getting to know customers and building relationships.

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Care Provided by Townend Close

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lian Heaton (Manager)
  • Admission Criteria
    • Please contact Townend Close directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Townend Close

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,222
    • Self-Funded Residential Dementia Care from £1,222
    • RESPITE Self-Funded Residential Care from £1,222
    • RESPITE Self-Funded Residential Dementia Care from £1,222

  • Colleagues at Townend Close will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Townend Close to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Townend Close.


  • Parking

  • Onsite parking is available, including disabled spaces.


Townend Close Reviews (51)

Total of 51, showing 1-20
9.6

Townend Close has a Review Score of 9.6 (9.644) out of 10, based on 11 reviews in the last 2 years. Over all time Townend Close has 51 reviews.

Overall Experience

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  • 11
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Review from L M (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Townend Close. She is really happy here. The staff are excellent, they are all very caring, professional and compassionate. We could have not chosen a better place for my mum. In my job as a community physiotherapist I have seen many care homes, Townend and its staff are
the best I've seen. They should all be very proud.

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Review from Doreen B (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has broken her hip and was completely care dependent at this time. We needed a couple of weeks respite and we (her family) were worried how. She should not have worried. Townend is a lovely place to stay and to visit. The residents rooms are homely and comfortable. The food was delicious, laundry
was cleaned beautifully and efficiently but the best of all are the staff who are kind, professional and treat residents like family. So happy to have found this lovely place. Thank you.

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Review from Pamela J (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Townend Close for several months now and has a better quality of life than when she lived alone. The staff are friendly and caring and she has a lovely room, where we have pleasant get-togethers. MymMum is a very quiet person, and the staff respects that, whilst gently encouraging
her to benefit from activities. Recently, I attended an event where we had a lovely meal together in the dining room, followed by a quiz. It was a very enjoyable couple of hours. Thank you to everyone.

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Review from David W (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standards all around. My mum has been & is still very content at Townend Close. Could not wish for a better place for Mum to be in her later years. Lovely place with a great atmosphere. Great garden.

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Review from Alison G (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a Townen resident for one year now. It is a very welcoming and friendly home, with beautiful gardens. The staff are so lovely making time to talk to him as well as caring for him. The cooks will go the extra mile to give Dad something as an extra treat. The rooms are clean and bright and
there are lots of daily activities if you want to join in. I feel that Dad chose Townend to stay. I knew he is safe and very well looked after.

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Review from Kevin M (Brother of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experiences are based on visits to see my brother in his bedroom, dining room and the lounge. He is always clean and tidy and dressed in clean clothes. He has a choice of food which he says he enjoys. The staff I meet are always welcoming, polite and friendly. They keep me informed regarding my brother's
needs and development. I have only been to a few activities in the lounge with my brother, his enjoyment of these are varied depending on the activity.

Reply from Lian Heaton, Home Manager at Townend Close

Thank you for taking the time to review Townend Close, your feedback is very important to us. We’re glad to know of the great experiences you’ve had when visiting your brother and that you’re happy with the care your brother receives, including the range of food choices. We try to plan a range of activities to suit everyone who lives with us, as we know our residents will have different interests, but we understand that not every activity will be suitable for all. We’re always open to discuss any concerns or suggestions you may have at a mutually convenient time.


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Review from Lynda H (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Now that Mum has settled, she regards Townend Close as her home and many of the staff as friends. Knowing that they have a genuine interest in her and her well-being. The way in which she is treated with both respect and friendliness has helped her to feel secure and safe. Staff were quick to notice
when she was out of sorts and acted both quickly and appropriately. In addition, she has enjoyed many of the special meals and loved it when the ponies have come in and the birds - more of these activities please.

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Review from June S (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Townend Close for over two years. She was well looked after. The staff were kind and caring and friendly to me when visiting. Aged over 100, she had a fall, being very frail she then suffered a broken hip which eventually led to end-of-life care.
The care she received then was excellent
by all concerned, staff, nurses, doctor etc. I would recommend this lovely home to anyone needing care.

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Review from John W (Husband of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is very good, just a problem with items of clothing going missing. The staff are very kind and attentive. The resident is catheterised and wearing a leg brace, which is difficult to fit, we are working on it.

Reply from Lian Heaton, Home Manager at Townend Close

Thank you so much for taking the time to review Townend Close, your feedback is really important to us. We’re glad you’re happy overall with the care your wife receives. We’re sorry to hear about your concerns with items of clothing going missing - I will make sure to follow up with you. We’re always open to discuss any concerns at a mutually convenient time.


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Review from Helen S (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here a year ago after living in a different part of the country for 92 years.
She has settled so well and is really happy. She loves the staff, the food, her room (which is kept spotless). The fact that her laundry is all done individually (no name tags here). I am delighted that I chose
Townsend Close for her final home.

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Review from Sarah M (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have total peace of mind with the care of my mum in Townend Close. The staff are wonderful - so caring, conscientious, friendly and patient, not to mention very professional in their conduct. Communication with family members is good. If medical advice is needed, they call this in in a timely way.
Mum's room is lovely and always spotlessly clean. The building is easy to get around and it is great having a beautiful garden to sit in and walk around in good weather. There is a varied programme of activities and all facilities are excellent. Mum really enjoys the food too. She is very happy in her home and I know at all times she is receiving excellent care and friendly companionship.

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Review from Barbara E (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Townend Close is a very homely care home with caring, friendly, approachable, and helpful staff. The home is always clean and warm and welcoming. A wide range of activities take place to help keep the residents motivated this includes singing, bingo, quizzes, exercises, crafting etc. My mum thoroughly
enjoys the food which is of a high standard with choices of menu. My mum is both happy and content in Townend and I feel is cared for to a high standard.

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Review from Sara R (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was resident in Townend Close recently for three weeks due to a domestic emergency leaving her home unsafe. She has always been adamant that she would hate residential care and was very upset that this was enforced with little warning, given the circumstances. From the outset, the staff were open,
friendly and very supportive. Mum was delighted with her room and settled quickly into the daily routine, loving the food and the company of other residents, and had nothing but praise for the staff. As a family, we were reassured that she was in capable hands and we were able to visit freely and even include the dog! The initial stay was arranged for 10 days but the staff were very flexible in allowing us to extend this at short notice when the work was taking longer than expected. We have nothing but gratitude and praise for all the staff at Townend Close. Thank you for caring for our Mum/Grandma/ great grandma so willingly and for radically changing her opinion of residential care.

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Review from D C (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the home is well-kept and clean. The staff are always friendly and welcoming. They are aware of my father's needs and treat him with dignity and care. I know that I can always approach the staff and any concerns I have regarding my father's care, will be listened to and acted upon.

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Review from Hazel S (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Townend Close for 10 months now. Initially, she was quite active and spent most of her time socialising in the day room, however over the last few weeks, she has had a problem with her mobility due to an infection in her foot. The care staff ensure that they spend time
with her in her own room as well as making sure that she has what she needs. I feel that I can approach staff members to get regular updates on aspects of Mum's health and welfare, regardless of whether this is in person, when I visit or over the phone. It is very important to me that Mum is treated with respect and that her dignity is maintained and I certainly feel that everyone at Townend Close achieves this.

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Review from Helen W (Cousin of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I last visited my cousin on her 98th birthday. She was having a lovely day including a beautifully decorated chocolate birthday cake. She is happy and content at Townend Close where the standard of care continues to be of the highest standard. Staff are friendly, caring and professional and I am happy
in the knowledge that she is in a safe and caring environment.

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Review from M W (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Town End close offers the perfect environment to maintain my mum's independence. The care she receives is very personalised. All the care staff are friendly and approachable and nothing is ever too much trouble. The chef's cooking is awesome and there is always a great selection of food on the menu.
The
administrator always goes the extra mile to ensure things run smoothly.

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Review from Janet E (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially moved in for respite care in April and is now a permanent resident. She is looked after very well by friendly and helpful staff. She has settled in well and enjoys the home-cooked meals and the daily activities. Her room and the other areas I have been in are always clean. The home
has given me peace of mind knowing she is safe and very well looked after.

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Review from Maureen W (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident starting earlier this year, the staff are absolutely amazing, nothing is too much trouble, the food gets full marks from my mum she loves it. She has settled in so well, and although they have had to close to visitors due to covid, they keep in touch and let us know how
mum's doing, we as a family are so grateful for everything you all do for mum.

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Review from Paul H (Son of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Townend Close since the start of covid. This was not the easiest time for her to move into a care home with the imposed lockdowns and restrictions in visiting however, I cannot praise the staff enough for their care and understanding during this very difficult time for
both residents and staff. She has received excellent care and the staff have been extremely helpful and communicative with our family throughout. She has always been happy and content in Townend Close which gives us the confidence that she is safe and well cared for.

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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Townend Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Townend Close is calculated as follows: ( (91 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Townend Close is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Townend Close for further details.


Awards / Recognitions (3)

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Frequently Asked Questions about Townend Close

What types of Care is Townend Close registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Townend Close provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Townend Close have?

There are 39 Single Rooms.

What are the Facilities & Services at Townend Close?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Townend Close to the centre of Keighley?

4.1 mile(s) as the crow flies, distance by road may be significantly further.