Townend Close

Victoria Road, Cross Hills, Keighley BD20 8SZ
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9.6 51 Reviews
  • Townend Close, Keighley
Anchor’s Townend Close care home is located at the heart of the Cross Hills community near Keighley. The home provides friendly and comfortable residential and dementia care for up to 39 residents in single ensuite rooms. They are pleased to be welcoming new residents to Townend Close, both on a permanent basis and for shorter stays.

The home is close to the Yorkshire countryside, with secluded gardens of its own and convenient access to local towns.

Townend Close's dedicated care team takes time to get to know each individual and welcomes their input to create a detailed, personalised care plan to ensure their needs are met throughout their time at the home.

The home offers dementia care, in which staff are regularly trained to ensure their approach reflects best practice. The compassionate, person-centred care is provided by getting to know customers and building relationships.

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Care Provided by Townend Close

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lian Heaton (Manager)
  • Admission Criteria
    • Please contact Townend Close directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Townend Close

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,222
    • Self-Funded Residential Dementia Care from £1,222
    • RESPITE Self-Funded Residential Care from £1,222
    • RESPITE Self-Funded Residential Dementia Care from £1,222

  • Colleagues at Townend Close will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Townend Close to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Townend Close.


  • Parking

  • Onsite parking is available, including disabled spaces.


Townend Close Reviews (51)

Total of 51, showing 21-40
9.6

Townend Close has a Review Score of 9.6 (9.644) out of 10, based on 11 reviews in the last 2 years. Over all time Townend Close has 51 reviews.

Overall Experience

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  • 11
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Date Published

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Review from Eric M (Son of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Townend Close care home gives residents and their families complete peace of mind in the knowledge that their loved ones are being taken care of above and beyond.
The rooms and facilities are exceptional, making the transition into care so much easier.
Every need is taken care of, from hairdressers
to Chiropodists.
The way in which the staff ensures all residents are made to feel at ease is outstanding.

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Review from M R (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident in Townend Close since September 2021, and we are so pleased with the care and attention she has received. All the staff are brilliant and nothing seems to be too much trouble. Food is excellent, and the home is kept very clean, as are the resident's own rooms. Mum now
joins in with the activities that go on in the lounge on most days, which is wonderful.
We are so pleased she was accepted at Townend Close and feel that she couldn’t be anywhere better.

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Review from Judith B (Friend of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend is well cared for at Townend Close. All his requirements are met. The staff are very friendly, professional, and caring. The home provides many varied activities for the residents to participate in. The accommodation is kept to a high standard.

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Review from Andrew H (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Townend Close for almost two years through the entire covid 19 period. However, the care she has received has been excellent in a period when staff at the home have been under extraordinary pressure. The protection of the residents has been paramount but the staff have
been extremely sympathetic to the individual needs of both residents and relatives.

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Review from Mary W (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are professional and very caring. They have worked hard to ensure that residents were kept safe during covid, whilst still maintaining contact with relatives. My dad enjoyed the many activities on offer. The home is very clean and well cared for and the staff are very approachable. Dad was
well looked after by caring people who went over and above to make sure he was happy. Many, many thanks from our family.

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Review from M S (Son of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Completely satisfied with the care given to my mother and the dedication of the staff.

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Review from A S (Son of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been in the home for 2 years now and both my brother and myself are satisfied with the quality of care and dignity afforded my mother. The staff are really first class.

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Review from Susan R (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a couple of falls and ill-health, my Dad moved from his home 100 miles away to live at Townend Close Care Home. He settled in straight away, thanks to the professional and caring staff at Townend. He is treated with dignity and I feel that we could not have found a better place for my Dad
to live. He enjoys all of his meals and the friendliness of the staff is really appreciated by him. They have worked tirelessly to care for and protect the residents during the current Covid-19 pandemic. His only regret is that he didn’t move there earlier. I would highly recommend Townend Close.

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Review from Anne C (Niece of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the staff at Townend Close are very caring and professional. They have done a fantastic job during this pandemic. Yes, it has been hard not seeing residents, but it has been for their own good. We have been able to visit by talking through a window, I know it isn’t the same, but it is better
than nothing.
It is always clean and you are made to feel welcome. There are plenty of activities going on, and there is a lovely garden area where residents and family can sit to chat.

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Review from Alan P (Son of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident firstly in the self-care part, and then for the last year of his life in nursing care. He was a much-decorated war hero, having joined the Black Watch in 1940 aged 15, and was one of only two left alive in Yorkshire with the Légion d'honneur, France's highest honour, now there
is only one. He deserved the best in respect and care - and that's exactly what he got.

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Review from S A (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally speaking, I like Townend Close as it's clean and the staff seem friendly and helpful. My dad, however, frets that his door is unlocked and anyone could wander in when he is not in his room. He has nothing of financial value but has items of sentimental value which I would hate to go missing.
We have often visited him, gone to his room whilst he is downstairs and got his coat etc to take him out and not seen a single member of staff. I should like the door to be locked with a code number to enter or someone to answer the door.

Reply from Sharon Mackie, Manager at Townend Close

Thank you for taking the time to review us and we are pleased that you rate our overall standard as good. All our residents are provided with a key to their bedroom door when they move in so they can lock their door as they wish. We’d be happy to provide another key if this is not the case. Our main entrance door does have a key pad lock but this is not activated between 8am and 4pm to enable our residents to sit outside and visitors to be easily admitted. This is usually explained to residents and families when viewing Townend Close. I would be happy to discuss this further at a mutually convenient time.


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Review from M S (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care home I've ever visited. The range of activities, the food and the caring attitude is outstanding.

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Review from Allyson W (Relative of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my husband's father died over 11 years ago, my Mother in law became very depressed and isolated.
Eventually, we managed to get her to agree to look into care.
We eventually decided on Townend Close and she has never looked back.
She is a changed woman, and we have a mum, mother in law and grandmother
back in our lives.
The staff are simply the best. She receives lovely meals and is looked after in a warm and bright, well-decorated accommodation. The activities are many, from a Crufts afternoon, canal trips, zoo animals visiting to name a few.
The manager of Townend Close is always around and her staff under her are all hard working and cheerful.
The administrator is always willing to do anything for you.
We can't thank the staff enough for all the hard work, over the last year and a half.
It has proved to us all you need is love, care, warm surroundings and good food, to ensure a healthy mind and wellbeing.
Thank you so much from us all.

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Review from Gaynor P (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Townend Close for 5 months following the death of my Mum. Dad has complex health problems. The standard of care towards Dad is outstanding. The staff are kind, considerate and treat Dad with dignity at all times. Housekeeping is good. The menu and food are very good, especially
with Dad's good appetite. The daily events and evening entertainment programme, the family feel are fantastic. Dad is well looked after and happy and that makes us happy at what had been a difficult time for our family. Thank you!

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Review from G P (Husband of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the second visit for a one week respite. The week went very well as now knowing the staff and routine felt much better and relaxed.
Enjoyed most of the activities with the staff. I was treated as a human and not patronised.
Food was varied and enjoyable. This visit I had a rotator stand which
made getting up and into the wheelchair much easier.

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Review from J P (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ambience of Townend Close is just right - professional yet homely. The staff are kind and considerate to the residents and welcoming and helpful to visitors.
The standard of rooms and furnishings are excellent - well designed with suitable chairs with good support.
It is helpful to have the
handrails along the corridors and seats dotted around for residents to have a rest on their way around. The food is good and wholesome. We could not have found a better home. Thank you.

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Review from Fiona S (Granddaughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean home with friendly staff. Well equipped rooms for residents. Plenty of activities for residents to do.

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Review from Chris M (Son of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the great care that Dad received. The staff at Townend Close are friendly, very caring and attentive and do some great activities with the residents. The home is spacious and doesn't feel overcrowded like a lot of homes and it is kept really nice and clean.

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Review from A E (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so glad that our father was able to spend the last part of his journey in such a special place.
It gave us great peace of mind to know that Dad was so well cared for and treated with such love and respect.
We were overwhelmed with the support and kindness he was shown in his final days and
also that we, as a family, had this care and support extended to us in his last days.
We cannot thank the staff enough.

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Review from Eileen E (Respite Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my second visit to Townend Close for respite car and I have just booked for four weeks July - August this summer. This speaks for itself. I have nothing but praise overall for all aspects.

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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Townend Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Townend Close is calculated as follows: ( (91 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Townend Close is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Townend Close for further details.


Awards / Recognitions (3)

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