Townend Close

Victoria Road, Cross Hills, Keighley BD20 8SZ
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9.6 51 Reviews
  • Townend Close, Keighley
Anchor’s Townend Close care home is located at the heart of the Cross Hills community near Keighley. The home provides friendly and comfortable residential and dementia care for up to 39 residents in single ensuite rooms. They are pleased to be welcoming new residents to Townend Close, both on a permanent basis and for shorter stays.

Townend Close is has achieved Veteran Friendly Framework (VFF) accreditation and is proud to provide tailored care for veterans.

The home is close to the Yorkshire countryside, with secluded gardens of its own and convenient access to local towns.

Townend Close's dedicated care team takes time to get to know each individual and welcomes their input to create a detailed, personalised care plan to ensure their needs are met throughout their time at the home.

The home offers dementia care, in which staff are regularly trained to ensure their approach reflects best practice. The compassionate, person-centred care is provided by getting to know customers and building relationships.

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Care Provided by Townend Close

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lian Heaton (Manager)
  • Admission Criteria
    • Please contact Townend Close directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Townend Close

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,222
    • Self-Funded Residential Dementia Care from £1,222
    • RESPITE Self-Funded Residential Care from £1,222
    • RESPITE Self-Funded Residential Dementia Care from £1,222

  • Colleagues at Townend Close will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Townend Close to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Townend Close.


  • Parking

  • Onsite parking is available, including disabled spaces.


Townend Close Reviews (51)

Total of 51, showing 41-51
9.6

Townend Close has a Review Score of 9.6 (9.644) out of 10, based on 11 reviews in the last 2 years. Over all time Townend Close has 51 reviews.

Overall Experience

  • 40
  • 11
  • 0
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Date Published

51
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5
11
40

Review from Tracy E (Daughter of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Townend Close has a warm and welcoming feel to it. It's homely, clean and recently gone through some refurbishment work which looks great. It is well staffed and they all do a great job. My mum has only been there a couple of months but she has settled in really well and is very happy there. My mum
has blossomed since she has been there as the care she is receiving is excellent. She is encouraged to join in with activities which she does and is very happy there.

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Review from Ann L (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived here for 2 years and is very settled. She gets on very well with all the staff and it is lovely to see her happy and relaxed with them all, despite her advancing dementia. Staff are aware of her needs which is a great comfort to the family.

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Review from Kathleen B (Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is satisfactory.

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Review from Anne L (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always impressed when entering Townend Close by the warmth of the accommodation and the standard of cleanliness everywhere. The atmosphere is welcoming and attractive rooms seem to be adequately furnished. Staff are usually available to answer questions regarding my mother's care. They all seem
to have lots of patience.

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Review from A D (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very good and my father is well looked after. Good food and facilities. Staff are lovely and caring.

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Review from Muriel T (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent room. Very spacious. The furnishings and curtains etc, are good quality.
The en-suite must be admired, toilet rolls made available.
The food is good and meal times are always on time.
If anything is needed, just ask. The staff are always helpful and kind. It is always nice and warm in
our lounge which is good for older and infirm people.
The garden and helpers are well looked after and so the daffodils are coming out and it is lovely to see now.

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Review from Amy D (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is very good.

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Review from Winifred D (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good care home. Have been here a few times and been happy.

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Review from Sue T (Daughter-in-law of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home. Staff are brilliant and nothing is too much trouble for them. It is immaculately clean and a pleasure to visit. Would have no hesitation in recommending.

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Review from Pauline J (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always had great service and care, never had any problems.

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Review from Irene H (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean. The staff are friendly and helpful. The food is very good.

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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Townend Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Townend Close is calculated as follows: ( (91 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Townend Close is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Townend Close for further details.


Awards / Recognitions (3)

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