Westwood

21 Doncaster Road, Selby YO8 9BT
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9.6 14 Reviews
  • Westwood, Selby
Westwood Care Home offers a warm, family-like environment for its 16 residents.

Set within beautiful Victorian architecture and lush gardens, the home emphasises personalised care, fostering a close-knit community atmosphere.

Residents enjoy nutritious, home-cooked meals and a variety of activities, including arts and crafts, music sessions, fitness activities, and pet therapy.

The home encourages socialisation and community involvement through regular events and collaborative projects. The dedicated staff ensures a safe, comfortable, and engaging living experience for all residents.

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Care Provided by Westwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 16 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Natalie Prangnell-White (Group Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Westwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200

  • Fees discussed upon pre admission assesment.
  • (these prices are only a guideline, please contact Westwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park on-site accessed by car via Westbourne Terrace off Doncaster Road.


Westwood Reviews (14)

9.6

Westwood has a Review Score of 9.6 (9.648) out of 10, based on 14 reviews in the last 2 years. Over all time Westwood has 14 reviews.

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Review from A O (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westwood took Mum with no notice as an emergency placement in March 2024. It was during a very stressful time for Mum and the family. The staff were fantastic in helping Mum to settle in her totally new environment and Mum enjoyed the stimulation of staff and making new friends. The staff are so patient
letting Mum help with cleaning, tidying and other household tasks! These kind interactions have helped Mum to develop lovely bonds with the staff improving Mum's communication and reducing her stress and anxiety. Nothing is ever too much trouble. Residents are given food and drink on an individual basis, when required, such as sleeping late. Mum also enjoys lunch and supper eating with her friends. The home is flexible and works around family requests, nothing is too much trouble. I am grateful for everything they patiently do (or not do, if Mum chooses!) as she is as happy and content as she can be at Westwood. I always feel welcome when visiting. It's a lovely caring home.

Reply from Helen Thompson, Director at Westwood

Thank you so much for your kind words and for sharing your experience with Westwood Care Home. It was our privilege to welcome your mum during such a difficult time and it has been wonderful to see her settle in the home with other residents, developing friendships and a strong bond with the care team. It is reassuring to hear that you feel welcome whenever you visit - supporting families of residents is also a key focus for us. Thank you for trusting us with your Mum's care and for giving such positive feedback in support of our care home.


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Review from Paul G (Son of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident in Westwood Care Home since January 2020. The care she has received in that time has been excellent, during COVID I had no concerns as I was regularly updated by the manager. The food is always excellent and well planned with plenty of variety. There is always regular entertainment
for the residents with residents families encouraged to attend. Residents' families are always made welcome by the staff, a legacy from the previous manager who was the manager of the home for 21 years. Some of the staff go above and beyond in their care for every resident. The home is badly in need of the decor updating, but the care is the most important thing and I would recommend Westwood Care Home to anybody.

Reply from Helen Thompson, Director at Westwood

Thank you for sharing your thoughts about Westwood Care Home. We appreciate your positive feedback on our staff, who are dedicated to going above and beyond in their roles, the quality of our meals, and the range of activities we provide. Thank you for recognising our team and the welcoming environment we strive to create for residents and their families. We understand your concerns about decor, and agree that some areas are in need of updating. Financial recovery following Covid took time, and for the past two years we have been upgrading the building infrastructure and replacing essential equipment. Redecorating the home remains a priority and will be undertaken as soon as possible as part of our ongoing improvement plan. We are committed to maintaining the high standard of care that is at the heart of everything we do, and to making Westwood a warm and welcoming home for all residents and their families. Thank you for your continued support!


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Review from Vicky R (Great-Niece of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great auntie spent 7.5 years at Westwood Care Home. The staff were always very happy, friendly, professional and caring. The staff treated my aunt like family and were very welcoming when we visited. There is a very welcoming feeling to the home. Unfortunately, we lost my aunt, and the staff were
nothing but amazing with her from start to finish. I will be forever grateful for everything they did, not just for my aunt but for her family too. Highly recommend Westwood Care Home.

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Review from Janice B (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been living in Westwood Care Home since the summer.
Dad was admitted first and settled extremely quickly. At home, prior to moving into Westwood, he would spend most days sleeping. He suffers from dementia and therefore now requires around-the-clock care. Dad’s quality of life
has vastly improved. It is very rare to see him sleeping and his mobility has improved significantly. The meals in Westwood are made to suit each resident’s needs and Dad has always loved his food. He is very happy and always smiling. The staff have been amazing with his care.
Mum suffered a nasty fall and was left unable to walk when admitted to Westwood. After leaving hospital she had practically given up on life. She wasn’t eating and was mentally and physically in a bad place. Her turnaround has been remarkable. The staff have encouraged her to eat and she is now much stronger. She is happy and comfortable within her new surroundings.
I could not ask for more. Thank you to everyone.

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Review from Debbie D (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Westwood, all the staff are really professional, caring and dedicated to making the resident's lives as easy, interesting and comfortable as possible. They all go the extra mile to make sure that everyone is looked after and that nothing is too much trouble even in difficult circumstances.
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food is well cooked and delicious with a varied choice.
The decor is a bit dated in the public areas and some of the rooms but they seem to be doing them up as and when possible.
I would definitely recommend Westwood to anyone looking for compassionate and caring staff.

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Review from Karen E (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy at Westwood and is treated very well by the staff who are caring and very conscientious and provide a lot of activities to do including taking her to the city for the day to visit her favourite shops so she really enjoys herself.

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Review from Gwen T (Wife of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are dedicated to giving a high-quality service. Everyone is so friendly and goes the extra mile to keep the atmosphere happy and offer things to do. The food is all home cooked, fresh products and varied. Fluids are on offer all day long ensuring the hydration levels are good. The only area
that could do with attention is the overall decor in rooms and shared areas.

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Review from Becky T (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's only been a few days that my dad has been here, but so far everything has been excellent. The staff have been so good with my dad and us. We have really struggled with the decision that he needs more care than we can give him and they understand this. So far everything is very positive and my dad
is happy.

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Review from Ann H (Partner of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is that the staff are always friendly and very, very supportive. Nothing is too much. Always there for my partner, can't do enough for him. Good getting him into doing things and playing games. It is an excellent care home, second to none.

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Review from Angela B (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home feels like one big family run by some amazing carers who actually do care. The food is delicious, again prepped and served by cooks that do care and cater for all needs. Improvements are required with the decor and furniture to make it more appealing and a good overall clean.

Reply from Alastair Kirk, Registered Manager at Westwood

Good afternoon. Thank you for taking the time to review our care home. We are continuously seeking ways to keep improving, so greatly appreciate your positive feedback and all staff are able to see your kind-hearted words. Improvements are continuously being made to Westwood and we endeavour to ensure that all points raised are part of these improvements. Thank you.


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Review from Lynne H (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky enough to find my beautiful mum a place at Westwood, and whilst she lived there, she received nothing but the absolute best love and care she could have possibly have got, away from her blood family! I will be forever in their debt for how they looked after my darling mum at the end of her
life.

Reply from Alastair Kirk, Registered Manager at Westwood

Good morning. Thank you so much for your lovely, kind and heartfelt words. We are always looking for ways to improve, but we also really appreciate and love to read the positive feedback we receive, so thank you. All feedback has been passed on to staff and they are very grateful and every positive review we receive gives us a huge lift. Thank you, and please keep in touch!


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Review from S B (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westwood care home looks after my mum and they are always informative and helpful, my mum is well looked after and I am confident in the care she is receiving. She is well fed and seems happy. The home seems to have improved over the last few months

Reply from Alastair Kirk, Registered Manager at Westwood

Good morning. Thank you very much for the positive review. We are consistently looking for ways to improve but also really appreciate the positive feedback we receive. We are extremely pleased to hear that you are confident in the care we are offering and we will continue striving to achieve and improve. Thank you very much.


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Review from D B (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westwood showed a lot of care for Mum throughout her stay there. This was especially so in the final weeks of her life when we spent a lot of time with her and saw with our own eyes how dedicated the staff were.

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Review from S F (Daughter of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming to visitors, and kind to residents. Good fresh food cooked on the premises. The home has a good atmosphere. Poor building maintenance when the heating was off for weeks in a very cold spell because the boiler needed replacing, also laundry machines regularly breaking down was not good. The
situation has now been resolved and was no reflection on the staff who coped very well. The home needs a lift!

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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Westwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Westwood is calculated as follows: ( (111 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 159 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westwood is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Natalie

Natalie Prangnell-White

Job Title: Group Registered Manager

Joined: 2022

Natalie joined Ochre Care in March 2022 as a Registered Manager of Abbey Lea Care Home. She recently progressed to Group Registered Manager, overseeing Westwood Care Home as well.


Benefitting from over 16 years of experience in care, Natalie’s warm, empathetic approach and wealth of knowledge and understanding have been gained from her direct work in community care, initially as a carer and then in care administration and management.


In addition to her care experience, Natalie holds a first-class honours degree in Business Leadership and Management and is currently undertaking a Level 5 Diploma in Health and Social Care Management.


Natalie believes in empowering, supporting and developing her teams, so they feel happy and confident in their work and encouraged to progress. This positive ethos allows Ochre Care to deliver excellent, person-centred care with kindness and a sense of community at its core.


Dawn

Dawn Gowdy

Job Title: Deputy Manager

Joined: 2023

Dawn joined Ochre Care in 2023 as Deputy Manager of Westwood Care Home, overseeing the smooth running of the home each day.


She was encouraged to pursue a career in care following her father’s experiences in the sector which gave her a desire to contribute positively to the care provision in her local area. She has experience in delivering support both in the community and in care home settings, in care support roles and as the manager of a specialist dementia unit within a large nursing home.


Dawn’s priority is ensuring each resident is happy at Westwood, receiving the best care from a positive, confident team and enjoying a full social life with a colourful calendar of activities.


Frequently Asked Questions about Westwood

What types of Care is Westwood registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westwood provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westwood have?

There are 10 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Westwood?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westwood to the centre of Selby?

0.4 mile(s) as the crow flies, distance by road may be significantly further.