Birchlands Care Home

Moor Lane, Haxby, York YO32 2PH
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9.8 71 Reviews
  • Birchlands Care Home, York
Birchlands Nursing Home, in north Yorkshire, cares for up to 54 people in need of long-term care, rehabilitation, respite or convalescent care.

The home's aim is to make care more personal by respecting the needs of the individual, offering each resident their own personal care plan so as they receive the support that best suits their own needs and situation.

Birchlands has convenient parking available for visitors who can share comfortable lounges with their loved ones, or even join in with the social activities programme that allows residents to stay healthy both mentally and physically.

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Care Provided by Birchlands Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jackie Calpin (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Birchlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Birchlands Care Home Reviews (71)

Total of 71, showing 1-20
9.8

Birchlands Care Home has a Review Score of 9.8 (9.788) out of 10, based on 23 reviews in the last 2 years. Over all time Birchlands Care Home has 71 reviews.

Overall Experience

  • 60
  • 11
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Date Published

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Review from M K (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are so very lucky to have the peace of mind that Mum is here, being cared for by a team that has real compassion for all the residents and relatives. No concern or worry about my mum and her health is ever too much, the manager is always on hand to talk about Mum for which is am grateful
and last week put things in place instantly after a conversation concerning Mum's dementia. This works really well being able to pop in and see the manager, it puts my mind at rest. I have confidence in her and her team when it's the care of my mum, then it's priceless.

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Review from B T (Grandson of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my nana roughly once per month, the facilities are always clean and welcoming, and the staff are kind, approachable and informative with updates about nana's condition and also what activities have been going on. The staff are smiley and able to keep the atmosphere light, which I feel is a necessary
skill when my nana's mood can shift so suddenly with her dementia. My nana is on the nursing floor, the nurses in particular are very knowledgeable with her conditions.

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Review from Anne L (Wife of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was on the nursing floor for 10 months until his death, looked after mainly by the same staff.
The care and housekeeping staff gave exceptional service always with a smile.
The nursing team were excellent. I felt consulted and listened to throughout. When my husband was on end-of-life
care I couldn't have asked for more support.
I am so glad I chose Birchlands. Thank you all.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for your wonderful review, I am very pleased that we were able to offer support in such difficult circumstances for you and your family. As always we remain committed should you need anything further from us. I will pass your comments to the team. Kindest regards Jackie


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Review from M C (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, when she passed away, had been in Birchlands Care Home nearly two years. The care she had was excellent. I can not fault it. It felt like a home. She was 98 years old.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for taking the time to write this lovely review. It means a lot. Hope you are well. Kindest regards, Jackie.


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Review from J T (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day Dad came, the nursing staff have been amazing. They are both professional and have been a fantastic support not only to Dad but the whole family. His care has been amazing. All staff including carers, cook, cleaning, laundry etc are amazing, so glad we chose Birchlands.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for this wonderful review. I will pass this on to the staff on the Nursing floor. With kindest regard Jackie


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Review from H O (Granddaughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome from the whole team of staff.
Exceptional level of care.
Specifically want to mention one member of staff who has been nothing but supportive since day one.
Thank you!

Reply from Jackie Calpin, Manager at Birchlands Care Home

Many thanks for your lovely review, I will ensure this is relayed to the staff. Kindest regards, Jackie.


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Review from Tom K (Grandson of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some nurses are excellent. Extremely friendly and helpful. A huge thank you.
One member of staff, in particular, is outstanding. Goes above and beyond for his patients, being firm and honest when needed. Connected well with my grandfather. A true hero. Has made some dark days manageable. This member
of staff should be extremely proud. Thank you.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for taking the time to send this lovely review at such a difficult time. I will pass on to the staff nurse. Kindest regards, Jackie.


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Review from A M (Relative of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring facility with lovely, kind staff.

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Review from Ann B (Wife of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my husband's stay, he was treated with respect by all the staff and during visits, all staff were polite and caring, even my dog was welcome to visit.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Many thanks for your wonderful review. I will make sure the staff are aware.


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Review from J M (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and very friendly. Always feel comfortable when visiting and the care provided to my dad has been excellent. Staff are attentive and Dad's respite, post-discharge from hospital, and improvement in his condition improved enormously over the last few weeks. Thank you all.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for your kind review, I will pass it on to the staff, many thanks, Jackie.


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Review from M K (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. The peace of mind that Mum is in a wonderful environment, being cared for by lovely staff is welcome. The nursing staff, in particular, on the nursing floor provide care and compassion to my mum who has complex health needs. I know when I leave that Mum is in safe hands
with a team of people that go above and beyond for her and that's all that matters.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Many thanks for your lovely review, it is very much appreciated and welcome.


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Review from Robert L (Husband of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home, looked after my wife, doing a marvellous job.
Everyone is so welcoming, what more can we ask for?
The best place, always a smile and a laugh and such kindness.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for your kind review, I will pass on your comments to all the staff.


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Review from Barbara S (Wife of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Birchlands Care Home for end-of-life care. The team were amazing. Treated him and family/visitors with utmost respect and dignity. Fantastic care. Can't speak highly enough of all the staff caring for him, including nurses, care assistants, domestic and administration.
My husband was very calm and peaceful, thanks to the environment and their care.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for this kind review. I will make sure to pass this on to the staff.


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Review from Samuel M (Grandson of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so much for all everything you've done for my grandma. it was difficult watching her go so slowly for so long but I'm comfortable knowing that you all treated her so well in her last couple of weeks. Thank you.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you so much, anything you need please let me know.


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Review from Barbara J (Sister-in-law of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after excellent, made him feel wanted for the last four years of his life, very happy.
Thank you to all who looked after him.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for this kind review, I am glad we played a part in his life that led to him feeling happy and wanted. I will pass over our comments to the team.


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Review from Geoffrey J (Brother of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Many thanks for your kind review, I will pass this on to the team.


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Review from Beverley R (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to leave another care home in York having lived there with dementia for four years. We received four weeks' notice that they would be permanently closing in January 2024. Panic stations! Mum arrived at Birchlands Care Home on the 13th of December 2023, simply a blessing in disguise. Mum has
been very warmly welcomed and has received far superior care in the few short weeks she has been there!

Reply from Jackie Calpin, Manager at Birchlands Care Home

Hi Beverley, thank you so much for this wonderful review, I will pass this on to the ground floor staff. Kind regards, Manager.


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Review from G S (Wife of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff not only cared for my husband but also for the family and friends who visited. I commend all the staff, admin, cleaners, carers and nurses who always had the time for us. I felt I could return home knowing my husband was well looked after and his needs met. Empathy and understanding of who
my husband was ensured his final weeks of life were the best they could be, thank you.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Many thanks for your kind review, I will ensure this is passed on to all the staff.


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Review from S M (Wife of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service at Birchlands was caring and thoughtful. The chef went the extra mile to produce meals that my husband would eat. The carers were excellent and tried to help my husband's stay be as good as could be. End of life was supported with medication and a nurse checking on hum regularly. The staff
tried to accommodate all my requests. I cannot fault the home or staff.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Hi,
Many thanks for your lovely review, I will share this with the team. I hope you are well.
Jackie


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Review from K R (Nephew of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have a special environment at the home at a difficult time for families. I could not wish for my aunty to have had her final days. Every member of the time is warm, always a smile, welcoming to my aunties visitors and to my aunty.
The home will always have a special place in my heart - thank you
to everyone.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for taking the time to submit this review at such a difficult time for you.
I am so glad we brought some comfort.
Best wishes,
Jackie.


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Birchlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Birchlands Care Home is calculated as follows: ( (209 Excellents x 5) + (54 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 264 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchlands Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Jackie

Jackie Calpin

Job Title: Home Manager

Residents are the heart of Birchlands Care Home, the aim of our home is to put residents at the centre of all we do.


Birchlands core values are person-centred and include maintaining dignity and respect, empowering choice and decision-making.


It is important to us to provide inclusive care, meaning our residents do not have to change homes to cater for their needs.


Frequently Asked Questions about Birchlands Care Home

What types of Care is Birchlands Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birchlands Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Birchlands Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Birchlands Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchlands Care Home to the centre of York?

4.3 mile(s) as the crow flies, distance by road may be significantly further.