Review from G B (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience

My mother was transferred to Birchlands Care Home in the last four days of her life, as we were unable to continue to care for her at home as she needed nursing support. I was devastated and felt that I was letting her down but as soon as we arrived all my concerns were allayed. The staff were amazing,

caring and professional and provided me with great support in the last two days of her life. I was so pleased that she was in their care and will always be grateful to them for the dignity and kindness that they gave her. I realised the day after she arrived that actually her being there was the best decision I made.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for this kind review. This level of care is everything we want to give both residents and families.
I am proud the team gave you comfort and support at this very difficult and emotional time. I will ensure the team receive your wonderful comments, I know this will make them proud too. Thank you.
Best wishes,
Jackie.

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Review from K G (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience

My mother was transferred to Birchlands Care Home to receive palliative care from the 8th to the 14th of September 2023.
The staff were always caring and friendly and took great of my mum and her family in what was a very difficult time.
The nurses kept us informed at all times and nothing was too

much trouble.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Hi,
Thank you very much for taking the time to do this review. I will pass this feedback on to our staff team.
I hope you are all doing ok.
Jackie.

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Review from Barry E (Son-in-law of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was a resident for seven years and passed away on 27/07/2023 at the age of 101.
She was well looked after in this time with the exception of once, which was quickly handled by the manager.
My mother-in-law was not the easiest to look after in the latter year or so but at 101, who

is? Well done Birchlands Care Home and all who sail in her.

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Review from M A (Niece of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience

Since my aunt entered the home in August 2021, she has, on the whole, been happy with her circumstances. We have found the nursing care she receives has been good, bearing in mind she can be difficult at times! Whilst we appreciate the difficulties of hiring and retaining carers, she sometimes cannot

understand the lack of carers. However, our main area of concern is that she is not eating the meals prepared for her and this is obviously affecting her health. We feel that whilst this could be difficult for catering staff, a little more individual attention could be provided for her needs and encourage her to eat.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for this review. I am terribly sorry that this has happened and can assure you that I speak with your aunt several times weekly but have not been made aware of any issue. We do not have staff shortages and do not use agencies for this reason.

I will see your aunt today and do everything I can to resolve this issue, her happiness and well-being are always our first priority and we want nothing less than 100% happy. I will most certainly ensure we work as a team to put this right.
Thank you for reaching out.

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Review from Mike K (Son of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience

The level of care for my dad over the past six months has been excellent. The staff really look after the residents engaging with them and treating them with dignity and respect, there are regular activities to suit all who are encouraged to partake but if like my dad just wants to sit on the sidelines

and watch and take it all in that's fine too.

I have visited my dad in Birchlands regularly over the past 6 months and it is always spotlessly clean and nothing is too much trouble, he became very frail in his last few weeks but knowing he was so well looked after and ended his days in the most dignified way possible is testament to the dedication of a team who clearly value working there and I extend a heartfelt thank you to them all.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you so much for this review. As always, thank you for allowing us to take care of your lovely dad, I hope we brought some happy days and comfort into his life.

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Review from Graham P (Nephew of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience

My auntie spent the last six months of her life at Birchlands. The care she received was excellent. The home is a safe, caring environment with excellent, caring and professional staff. My auntie was treated with the utmost respect and dignity and was extremely well looked afteR during her time at Birchlands.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you, Graham, for this lovely review. I will pass this on to our staff. Keep in touch.

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Review from Emma P (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience

The staff were so kind and diligent. Very happy with the environment. A lovely, happy atmosphere.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you, Emma, I will pass this over to the staff team.

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Review from A G (Sister-in-law of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience

I have been impressed by the care and attention given to my brother-in-law. He is always treated with respect and his dignity is maintained. He is well nourished and the personal care given is first class. Well done.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you, this is very lovely to hear.
Jackie Calpin
Home manager

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Review from K T (Wife of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience

In the months since my husband came to Birchlands, he has received exemplary care from both nursing and care staff. Despite being immobile, he has been free of pressure sores and is kept very comfortable. He is treated with dignity and appreciation, and he and I are grateful for the care shown to me

too.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for your kind words, it is always a pleasure to look after you too!

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Review from M G (Wife of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience

I visit the care home every day and take a lot of notice of how things are run. The staff are lovely and kind, from the manager to the cleaners. The residents are spotlessly clean and tidy as is the rest of the home and nothing is too much trouble. The resident's just ask for things and their needs

are taken care of straight away. The staff are very kind to myself and other visitors which is very reassuring.

Reply from jackie Calpin, Manager at Birchlands Care Home

Thank you, it's always a pleasure to have you around keeping us all smiling.

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Review from Ros T (Wife of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

My husband was well looked after by all the staff whatever their role. Everyone from the manager down made time for him wherever they could. He was treated with courtesy and respect and appreciated as an individual. When visiting, the warm welcome and friendly atmosphere meant we all felt part of the

Birchlands family.

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Review from A S (Brother of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience

My experience whilst visiting this care home has been nothing but exceptional from the top of management down to the bottom level, each and every employee are very welcoming, kind and courteous. They take their job very seriously to provide the residents with the best care possible. I would highly recommend

anyone to come here.

Reply from jackie Calpin, Manager at Birchlands Care Home

Thank you, I will relay your lovely review to all the team.

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Review from J G (Son of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience

Always found the staff friendly and helpful always seem to be very busy not sure if this has been affected by staffing levels or Covid. I feel that because of this monitoring individuals gets a bit lost in the system e.g a visiting district nurse was unaware of the treatment of a pressure sore and condition

which caused me concern surely each resident has such records of medical attendance and treatment clinical records etc.

Reply from jackie Calpin, Manager at Birchlands Care Home

Many thanks for the feedback. I expect the staff have been busy with the day to day running of the home, it's always a busy environment however we are overstaffed and have not had any agency use for many years.
I will discuss with the district nurses the point you have raised.
Please feel free to knock on my door at any time, feedback is always helpful in ensuring we monitor and improve our service.
Thank you
Jackie

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Review from A R (Husband of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience

My wife of 59 years has been in nursing care at Birchlands for six months. At the outset, it is very difficult to hand over the care of someone you have cared for yourself for such a long time. In that respect, I need not have worried. From the manager right down through every layer of staff I could

not find a more caring, loving and respectful set of people. And that goes for relatives and friends of the one being cared for too. I was made most welcome from the start and given all the help I needed to cope with such a traumatic and unexpected experience. Her room is comfortable and warm and cleaned every day with meticulous care. The nurses and carers are attentive to her every need and she herself in her own way expresses her thanks for their kindness to her. Daily visits are encouraged. Covid precautions are rigidly applied. Thanks for a wonderful service.

Reply from jackie Calpin, Manager at Birchlands Care Home

Thank you so much for your lovely review, it is absolutely our pleasure to be able to care for and support you both.
Jackie

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Review from Angela J (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience

From the manager to the care staff, kitchen staff, domestic staff and activities are all heroes in my eyes. This last year has been extremely difficult to deal with but all the staff went above and beyond to keep the residents safe healthy and happy nothing was too much trouble my mum and dad were both

in Birchlands mum for a short time but that didn't make any difference she was welcomed with open arms and everyone took great care of her dad he was little longer and again the same his needs were met by the staff for someone who we thought wouldn't settle in a home he did and this was due to the staff around him the activities, particularly on a daily basis, really helped dad this is a very homely welcoming home where the staff really do care.

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Review from Lorraine S (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience

I wanted to share with you my sincere appreciation for how my mum, and all of the other residents, have been taken care of since the lockdown in March. It's apparent that the love and dedication of all the staff and in particular the benefits bestowed upon them from having a member of staff who adapted

so quickly to the distancing restrictions in introducing the technology so that we could keep in touch with our loved ones by video calling, posting on Facebook, etc. and of course it goes without saying that the decisions taken early on in the Pandemic by the management have been superb and I want to thank them all for keeping our mum safe. Thank you.

Reply from jackie Calpin, Manager at Birchlands Care Home

Thank you so much, Lorraine, I will pass this on to the staff team its fabulous for them to get this feedback and reassurance that they are doing a great job.

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Review from D R (Son of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience

My mother is extremely happy with this nursing home. Staff are very pleasant and courteous in all dealings, both care assistants and nursing staff. This is an excellent nursing home.

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Review from A F (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

I am the daughter of a resident who recently spent two months here on the nursing floor. Very clean and organised and well-led.
I would highly recommend this place.

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Review from Anita W (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience

Birchlands care home has a wonderfully warm and homely atmosphere, from the moment you walk in and are greeted by the lady on reception to all the care staff. It was the best decision we made to move our mother from the Isle of Man all the way to Haxby as she felt at home straight away thank to the

warmth of her welcome.
Unfortunately, my mother died after only 4 months at Birchlands but it was a very happy 4 months full of laughter and fun and my mother was treated with dignity and warmth.

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Review from D L (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful, kind and considerate and are very attentive to my dad's needs. Very homely!

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Birchlands Care Home

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