Birchlands Care Home

Moor Lane, Haxby, York YO32 2PH
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9.8 71 Reviews
  • Birchlands Care Home, York
Birchlands Nursing Home, in north Yorkshire, cares for up to 54 people in need of long-term care, rehabilitation, respite or convalescent care.

The home's aim is to make care more personal by respecting the needs of the individual, offering each resident their own personal care plan so as they receive the support that best suits their own needs and situation.

Birchlands has convenient parking available for visitors who can share comfortable lounges with their loved ones, or even join in with the social activities programme that allows residents to stay healthy both mentally and physically.

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Care Provided by Birchlands Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jackie Calpin (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Birchlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Birchlands Care Home Reviews (71)

Total of 71, showing 61-71
9.8

Birchlands Care Home has a Review Score of 9.8 (9.788) out of 10, based on 23 reviews in the last 2 years. Over all time Birchlands Care Home has 71 reviews.

Overall Experience

  • 60
  • 11
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Date Published

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Review from Jean B (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Birchlands Care Home since mum started to live there has always been a positive one. My mother is so happy and has thrived since living there, this is all thanks to the dedicated care from all the staff. Every member of staff I have met has been kind and caring to the residents my mum
has only praise for them and this is os reassuring for us as a family.
The home itself is lovely and quality of meals excellent.

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Review from Alison C (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is a pleasant place to visit. It feels like mums home now. Lovely location, nice peaceful setting. Having experienced caring for mum in her own home we feel mum is now in a safe/secure place it has reduced our stress levels considerably. Mum seems happy and content. We can see mum understands that
she is safe and there is help and support around her. A friend recently visited mum and was extremely impressed with the home and how content mum was. It has really given us our lives back!

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Review from S H (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birchlands is a warm and friendly home.The staff are kind and caring. Birchlands is clean and nicely decorated and is a home from home. It has a welcoming atmosphere. I know that my mother is being well looked after and is safe and comfortable there, she has improved in her general wellbeing and physical
strength because of the stimulation of being with other people. She can walk around using her walking frame and I know she is safe and the staff keep an eye on her. This has given her more confidence and made her more independent which is lovely for me to see.

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Review from R S (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing!

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Review from Graham H (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to unforeseen circumstances, my father needed full-time residential care and was accepted into Birchlands Care Home on the second floor. From the moment we arrived the standard of care dad has received from all members of staff has been fantastic.

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Review from Lyn C (Daughter-in-law of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Birchlands Nursing Home a month ago and we are very pleased with the care and support she is receiving- especially from her designated care worker. Everyone is very friendly and helpful and she has settled in well and enjoys the facilities. We are very happy to have chosen this care home.

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Review from R D (Son of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say in my experience - my mother is looked after very well. All members of staff have treated my mother with respect and dignity, person-centered care. If any concerns are raised the senior staff and other staff have listened to me and have resolved issues in good time. I am pleased
with the staff, care and management.

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Review from M T (Wife of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only one thing to say the staff are wonderful, the food is very good and the service is first class. So happy with my husband being here I can go home and know they are so good and look after him. 1st Class.

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Review from C H (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience of the home and all the staff, everything is good. Everywhere is very clean and everyone is very caring of the residents. All the staff very respectful and helpful.

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Review from Chris C (Son of Resident) published on 29 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year old mother spent the last 8 months of her life in Birchlands. She first arrived in December 2015, at a time when the home was experiencing a significant amount of turbulence; new owners, a new manager, the induction of new permanent staff (as opposed to agency) and the reception of growing
numbers of new residents. I have been a very frequent visitor (3 or 4 times a week) and one of the things that has struck me most over the past 8 months has been the scale of improvements. Public spaces redecorated, new furniture, new staff uniforms and a wide range of resident activities introduced.


Mum loved her time at Birchlands. All of the staff are thoroughly professional and the care staff in particular are compassion and patience personified. The home has also maintained excellent communication with me.


I would thoroughly recommend Birchlands to anyone considering residential care for one of their relatives.


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Review from Julie P (Granddaughter of Resident) published on 22 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grand dad spent the last four months of his very long and valued life in the care of Birchlands.
He was treated with the utmost love, care, respect and dignity.
As a family we cannot express how utterly thankful and grateful we are that he was cared for in such a wonderful environment.


The staff

should be very proud of the care that they provide to the residents, very professional, whilst adding some extremely friendly and caring values to to the family.


When my Granddad passed away in the early hours of the morning, the phone call, and the sad news that he had passed away was delivered in the most respectful way possible. Not easy for the poor nurse on the night shift to do!


Please accept our very grateful thanks to the entire team at Birchlands.


You really do have an excellent team there, respect, reward and value them!


A very grateful family


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Birchlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Birchlands Care Home is calculated as follows: ( (209 Excellents x 5) + (54 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 264 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchlands Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Jackie

Jackie Calpin

Job Title: Home Manager

Residents are the heart of Birchlands Care Home, the aim of our home is to put residents at the centre of all we do.


Birchlands core values are person-centred and include maintaining dignity and respect, empowering choice and decision-making.


It is important to us to provide inclusive care, meaning our residents do not have to change homes to cater for their needs.