Grimston Court

Hull Road, York YO19 5LE
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9.8 52 Reviews
  • Grimston Court, York
Grimston Court is a luxury residential care home, set in secluded private grounds on the outskirts of York. This impressive Grade II listed building was built in 1903 and the grand Jacobean features are maintained to the highest standards. Their 47 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Grimston Court, they recognise the importance of recreational activities, and have a dedicated Lifestyle Coordinator, who plans each day based on the social, physical and emotional preferences and abilities of the residents, there is a full programme of events in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Grimston Court, and discover your kind of home.

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Care Provided by Grimston Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 47 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adam Janeway (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Grimston Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Grimston Court very much welcomes socialisation for residents, especially visits and trips out with their friends and relatives to support their overall wellbeing. Therefore, the home operates on an open-door policy meaning visitors can come along to the home and are welcomed in at any time of the day. Ideally, visits should be pre-booked to allow the care team to inform the resident and prepare for their visit. There are no current limits to the number of guests who can come and visit a resident, however risk assessments are in place for safety and infection control measures, if the home overall exceeds a certain capacity of guests. Please note in the case of an emergency or if a resident declines a visit, the home may ask you to reschedule.


  • Parking

  • Grimston Court has on-site parking.


Grimston Court Reviews (52)

Total of 52, showing 21-40
9.8

Grimston Court has a Review Score of 9.8 (9.773) out of 10, based on 13 reviews in the last 2 years. Over all time Grimston Court has 52 reviews.

Overall Experience

  • 35
  • 14
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Date Published

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Review from Catherine L (Niece of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Grimston Court for over six years. She has excellent care during this time and speaks very well of all the staff and appreciates their care. She is always clean and her room is kept clean and fresh. She is unable to join in with the activities now as she is bedridden but all the
staff are kind and patient with her and she tells me the food is very good.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you for your lovely review of Grimston Court. I will pass your comments onto the team.


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Review from Sophie G (Granddaughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a pleasure to visit my grandma at Grimston Court. The staff are always friendly and helpful, and the facilities are always clean and pleasant. The care and kindness that the staff show my grandma is always evident, and it is a big relief to know that she is safe and being well cared for.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you so much for your lovely review of Grimston Court! I will pass your comments onto the team.


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Review from Marcia G (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Within the limitations of no access due to Covid, we have no significant complaints regarding Mum's care and treatment. Your staff are a credit to your organisation and are unfailingly cheerful and positive.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you so much for your lovely review of Grimston Court! I will pass your comments onto the team.


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Review from B R (Son of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was received cordially and treated in a similar manner whilst I was in the care home. All that I saw was clean and tidy.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you for your review of Grimston Court. I will pass your comments onto the team.


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Review from Catherine L (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered the home on the first day of lockdown, so her possessions were left on the home doorstep. When I was able to go and peep through the window, I was delighted to see her photos on the wall and her ornaments displayed with the same care I would have done.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you for the lovely review of Grimston Court! I will pass your comments onto the team.


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Review from Elaine M (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Couldn't be happier, staff are caring and compassionate at all times. Both parents have stayed a number of years over time. It is just Dad there now and the staff know his needs and moods and are good at keeping me and Mum in the loop. I wouldn't want Dad to be anywhere else. I can see that he is happy
and relaxed in their company which is a great relief to the family.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you so much for your lovely review of Grimston Court. I will pass your comments onto the team.


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Review from Jill N (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and friendly.
Mum seems happy and well looked after.
Visiting pod sited too far away from the main building, which makes visiting difficult in cold/wet weather as Mum has to be taken outside.
All Mum's needs met.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you so much for the review of Grimston Court. I will pass your comments onto the team.


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Review from David S (Power of Attorney of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The elderly lady for whom I am an attorney for, has lived at Grimston Court for over 6 years. She and the other residents have been kept safe over the most difficult 12 months for everyone concerned, much to the credit of the home’s staff and leadership from the Group’s Directors. Whilst visiting has
not been without its’ challenges, the recent relaxation gave me the opportunity to meet with her in the conservatory that was much better. She was well and in good spirits. I was encouraged to see many of the members of staff that I knew from pre-Covid days working well and enthusiastically as ever. I do think a settled team is a happy team that is beneficial for all stakeholders. Keep up the good work.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you so much for your lovely review of Grimston Court. I will pass your comments onto the team.


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Review from Paula P (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have dementia and have been residents for 2 years at Grimston Court. All the carers are very friendly and hard-working. The home puts on lots of activities which they share updates and photos on their social media page which is nice for me and my family to see. There is a Pod available
which has made visiting possible through the difficult times this last year. Thank you all.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you for your lovely review of Grimston Court. I will pass your comments onto the team.


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Review from Lorraine (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly what a beautiful setting at Grimston Court, even though it is on the main road, the house is set back in tranquil gardens, and sometimes proud peacocks if you are lucky to see them. There is a large conservatory, a TV room, a dining room which is set out like a tea room and does not feel like
a nursing home at all, and of course the main room where there are seats for all and a piano. The rooms are well equipped for the need of my mother. All the staff are so welcoming and helpful, always keeping us updated on my mother, should the need arise. I now WhatsApp video which is easy and quick to book in by sending an email. All the staff work extremely hard and are so lovely, I am pleased we picked Grimston Court for my mother. The food looks and smells delicious and even menus on the tables... Well done to all. Thank you seems too humble for what you do...

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you for your lovely review of Grimston Court. I will pass your comments onto the team.


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Review from Donna L (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome from everyone at Grimston Court. There is a calm atmosphere as soon as you enter this magnificent building and the team are caring and attentive. Even though I'm over 100 miles away, I know that my Mum is content, happy and safe as, not only do I get regular updates, the team are
very proactive in keeping their Facebook page full of all the events, entertainment and activities they get up to with the residents. This is the right place for her and I know she is getting the care she needs.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you for your lovely review of Grimston Court. I will pass your comments onto the team.


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Review from Antony G (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother resides at Grimston Court York and I want to express my thanks and my family's thanks for their sheer dedication, support and devotion to duty shown to us, by all of its staff, especially since the pandemic. It goes without saying their strength of character shines through every day and gives
us all hope. With deepest affection.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you so much for your lovely review of Grimston Court. I will pass your comments onto the team.


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Review from M D (Son of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with all the service we have experienced.
The staff are lovely and always happy to help and just happy generally.

Reply from Charlotte Frankland, Marketing Executive at Grimston Court

Thank you for your lovely review of Grimston Court. I will pass your comments onto the team.


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Review from P H (Friend of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the staff are caring and helpful with my friend's tarmac loss of appetite. Her dietary requirements are kindly adjusted and catered for. Beautiful and comfortable surroundings. I am very pleased with the medical and personal care given to my friend.

Reply from Charlotte Frankland, Marketing Assistant at Grimston Court

Thank you for your kind words about Grimston Court. We are thrilled your friend is happy with us!


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Review from Phil E (Son of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident for a number of years now and we have had no concerns regarding the care she receives at Grimston Court. It is certainly the right place for her, as she has always been content and spoke highly of those who care for her. Now with a number of health issues on top of advanced
dementia, she is getting the right level of care for her needs. Putting a family member into someone else's trust is never easy and is an emotional roller coaster. There is little doubt that Mum is getting the right care for her, and we are kept well informed about any changes in her condition.
Although we haven't eaten there, the food we have seen served for the residents looks nutritious and where appropriate clients are helped to eat. The staff we have met are all warm and friendly to us and there are regular visits to help stimulate the residents coupled with hands-on crafts and sensory experiences. A good 9 /10 from us.

Reply from Charlotte Frankland, Marketing Assistant at Grimston Court

Thank you for your lovely words about Grimston Court. I will pass your comments onto the team!


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Review from M G (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was taken into A&E after weeks of not eating or drinking or taking medication. At 98 years of age, it was frightening. After one week at Grimston Court, she was eating, drinking and accepting all her medications. She is a different person now. The home was friendly, caring and I would highly
recommend them.

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Review from Michael C (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult enough when you finally reach the conclusion that you need to move your loved one into care, let alone find a quality home with service to match.
Grimston Court stands out. Not only does it look different, it has a nice feel to it when you walk in, not at all clinical. Everyone is welcoming,
always very helpful and professional in their approach. Here you are a name, not a number and that makes all the difference.

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Review from Michelle E (Daughter-in-law of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law who suffers from dementia has been at Grimston Court for two years. She initially went there for respite care but settled in immediately and we realised it was the perfect place for her. The staff consider her as one of the family and we can't fault the support they have provided to
us all.

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Review from N M (Brother of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has settled quite well considering his delirium, his concerns are his bedroom being on the third floor. He has lived in a bungalow for the past 38 years so he wanders into other peoples rooms to their annoyance. Ground floor bedroom requested. He is kept very clean, tidy and well fed, very
happy with the staff who respond to him with affection despite his antics. Unfortunately, he has offended some lady or ladies with his ways which becomes a problem at mealtimes knowing where to sit.

Reply from Sophie Maccormack, Marketing at Grimston Court

We would like to thank you for the positive comments regarding the support your brother has received from staff at Grimston Court.


We are aware of the issues regarding your brother's location in the home and would like to provide some reassurance that upon a downstairs room becoming vacant he will have first refusal. Steps have been taken to provide additional support and encouragement to stay occupied until a suitable room becomes available.


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Review from Kevin G (Son-in-law of Resident) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent. The staff are wonderful and cannot do enough for my Father in Law. He is very very happy with his room and the standards of all the staff. He has been a resident since the beginning of the year and he has not complained to us about anything he seems really content. We visit at
least twice a week and at different times of the day. We always receive a very warm welcome from the staff. They always arrange for us to have tea with Dad in his room or in the gardens. We are even allowed to take our Cavalier King Charles Spaniel with us which all the residents seem to like. Dad loves to see the dog. We cannot praise the manager and the staff enough they are fantastic with Dad and make him really comfortable. All the members of our family are extremely happy with this care home. We wish to thank everyone for all they do for Dad and us.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Grimston Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Grimston Court is calculated as follows: ( (124 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grimston Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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