Haxby Hall Care Home

York Road, Haxby, York YO32 3DX
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8.7 8 Reviews
  • Haxby Hall Care Home, York
Haxby Hall is now open!

The Home is located on York Road, in the heart of Haxby, within walking distance of the village's amenities such as the local supermarket, café and village hall.

Yorkare Homes enjoy a reputation of providing high quality care, with all their care homes rated as Good or Outstanding by CQC. The same level of care will be provided at Haxby Hall. Residential and Dementia care is provided for both permanent, respite and day care, in separate areas of the home. Dementia care is provided in the Haven area. The Haven includes its own dining and lounge areas, including an activity room and large terrace, with residents supported by a dedicated dementia care team and manager. Bedrooms across the Home are all large, with full ensuites, and there are a number of premium suites for couples or individuals who would like more space.

Facilities, which create a luxury but homely environment, include an in-house bar, a full beauty salon and hairdressing room, rooftop terrace bar, cinema and more. The gardens include an artificial bowls green, fountain and gardening area, including raised beds, greenhouse and shed. These facilities are utilised by visiting friends and families and also within the 7 days a week activity programme, run by a dedicated activity team.

Meals are offered in restaurant standard dining rooms, in bar areas or within the comfort of a residents bedroom. The menus are created by the Hospitality Manager and then adapted by the residents and in house Head Chef and kitchen team.

For more information please visit the Yorkare Homes' website.

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Care Provided by Haxby Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Charlie Parker (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (62)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 3

Funding & Fees Guide for Haxby Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,800
  • (these prices are only a guideline, please contact Haxby Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Haxby Hall Care Home Reviews (8)

8.7

Haxby Hall Care Home has a Review Score of 8.7 (8.704) out of 10, based on 8 reviews in the last 2 years. Over all time Haxby Hall Care Home has 8 reviews.

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  • 4
  • 3
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Review from Sue W (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This updates a review that I wrote last August. I've been delaying a further review to allow time for improvement, but now feel that I cannot delay any longer. I do still hope things improve as there are positive aspects to the home.... a new chef, in post this year is bringing about positive change
to the menu for example, but I have recently had to raise concerns about staffing levels, and multiple issues that boil down to poor communication.
I do feel that there is an intention to improve, and on the whole Mum is happy, but much of that is down to my proximity to the home and therefore her daily contact with me.
Recently there have been more agency staff in the building at nights and on one night in particular only one person in the building was actually based at HH. I was disappointed not to see management stepping in in that situation.
There are carers who care... this home could be so much better but it needs major improvement in systems, communication and management

Reply from Charlie Parker, Home Manager at Haxby Hall Care Home

Thank you for taking the time to share your feedback and for your patience as we work to make ongoing improvements. Your input is incredibly valuable to us, helping us identify areas where we can improve. We're delighted to hear that you've noticed positive changes, particularly with the new chef and the improvements to the menu. We understand the importance of consistent staffing and are actively working to strengthen our team and improve communication throughout the home. Please know that we remain committed to making the necessary changes and truly appreciate your continued support. We're pleased to hear that, despite the challenges, your mum is happy. We will continue striving to uphold a high standard of care and look forward to demonstrating further progress in the coming months. Your ongoing feedback is always welcome.


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Review from Jane M (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My little Mum had 5 weeks of Respite in Haxby Hall and the whole team was just fantastic! The manager, was so supportive of our situation and just so real, there is nothing pretentious about this place or the lovely staff. All of them genuinely cared about us and when mum was really poorly and confused
they were so gentle and sincere in the way they cared for her, lovely, solid, kind, funny, experienced team of first class staff. (only thing I would ever change is the noise in the corridors from the call bell and maybe get some dementia friendly tv remotes)- Cannot thank them enough for being the best.

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Review from Lyndsey S (Friend of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my friend moved in the care of Haxby hall she has received amazing care in the most wonderful surroundings. The team have been amazing. A very big shout out to one of the staff members, who has encouraged my spirited friend to socialise more and leave her room to help her mental health. Another
staff member has also been very caring and helpful when my friend has needed support. Tea is a favourite of my friend and she reliably tells me the ladies do a very good job of it. 100% recommended to others .

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Review from Jan K (Wife of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my husband's second time for respite care. He was welcomed back so warmly and kindly and settled in quickly. The surroundings are beautiful, the staff are kind, caring and efficient. From the minute you walk in, to be greeted by the lady on reception, to the managers, the carers, the chef/cook,
just everybody. You know that this is a good place and you can leave your loved one in safe hands. The fact that this was my husband's second respite stay at Haxby Hall and has already agreed to a third when I need a break, says it all.

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Review from Diane K (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended the Annual Staff Awards social afternoon at Haxby Hall Care Home with my elderly Mum (resident) Jan 25.
I was impressed with the hard work and dedication of the Management and Carers working together to provide an excellent buffet and party afternoon for the residents and visitors.
Well
done.

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Review from Sue C (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the whole experience from a family members point of view very positive indeed. It's a beautiful care home that I'm so happy to see my Mum in.
It's very clean and the staff are very attentive to both me and my Mum.
I've found communication very good.

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Review from J P (Daughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parent moved into Haxby Hall shortly after it opened. The transition from living in their own property to living in a care home was never going to be easy but Haxby Hall is a warm and welcoming environment with a staff team who do all they can to ensure that life for residents is as comfortable and
enjoyable as possible. Any issues raised have been promptly responded to and I feel confident that my parent is being well looked after. Before moving there accessing a GP had been nigh impossible but now they get proper access to a GP and their chronic health issues are now well managed. Food has been the only disappointment, meals can be very good sometimes but the choice and quality could be much better. Management is fully aware of the situation and working to resolve it with the appointment of a permanent head chef. The decision to move to a care home was not easy but Haxby Hall has been the right choice for my parent and the whole family.

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Review from C W (Resident) assisted by family/friend published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Superb new building, fixtures and fittings.
Spacious rooms, kept clean and tidy.
Staff helpful, some more assertive than others.
At times residents have to wait too long for assistance.
Facilities/activities been poor due to staff shortages therefore not enough "stimulation"/interaction for residents,
at times.
Food on the whole is good but again hit/miss with kitchen staff.
Early days still, but needs more "daily staffing" levels.

Reply from Lisa Stewart, Home Manager at Haxby Hall Care Home

Thank you for your review, all feedback is taken constructively especially with only being open for 12 weeks. I would like to reassure you and your mum that we do analyse call bell times every day and monthly via an audit. We have found that 98% of calls are answered in a timely manner and have had very few concerns regarding these from other residents. Regarding activities, our Activity Lead had to have unforeseen time off which did reduce the amount of activities on offer when first opening. Other team members have now been recruited to expand that team and offer more activities going forward, 7 days a week. Likewise in the kitchen, we are now expanding this team as our resident numbers are increasing. I am confident that over the coming weeks, many improvements will be noted.


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Current Review Score: 8.7 (8.704)

Overview of Review Score

The Review Score of 8.7 (8.704) out of 10 for Haxby Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Haxby Hall Care Home is calculated as follows: ( (61 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 92 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.215 Points relating to the number of positive Reviews for Haxby Hall Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 7 Positive Reviews ÷ 13.6 = 0.515

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Haxby Hall Care Home

What types of Care is Haxby Hall Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Haxby Hall Care Home provide?

Palliative Care, Day Care & End of Life Care are other types of care provided.

How many Rooms does Haxby Hall Care Home have?

There are 62 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Haxby Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Haxby Hall Care Home to the centre of York?

4.0 mile(s) as the crow flies, distance by road may be significantly further.