Ivy Lodge

Briergate, Haxby, York YO32 3YP
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9.9 61 Reviews
  • Ivy Lodge, York
Ivy Lodge “where you feel at home… not in a home”: This is a motto at the heart of the home’s philosophy. A caring team understand how worrying and stressful it can be to move into a new home but they work with residents and their families to help them settle in whilst at the same time encouraging them to lead an independent life around the dignified, compassionate and person centred care provided.

Ivy Lodge is a long established, family owned and run retirement home. Formerly an Edwardian farm house, the building has undergone extensive development and has been recently refurbished to provide light, spacious and comfortable accommodation of a very high standard.

A warm, dedicated and long serving team of carers are totally committed to the well-being of residents and actively encourage and help them to lead full and independent lives.

Carers ensure a full range of stimulating activities is provided from crafts classes and sing-alongs to theatre trips and excursions to local places of interest.

A dedicated GP from the local surgery conducts a regular surgery within the home and both Chiropodists and opticians visit regularly.

The kitchen provides delicious food with the emphasis on traditional cooking and home baking using the best seasonal produce available.

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Care Provided by Ivy Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned

Good to Know

  • Owner
  • Ivy Lodge Care Ltd
  • Person in charge
  • Lisa Walbridge (Registered Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Ivy Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £920 – £1,150
    • RESPITE Self-Funded Residential Care £900 – £1,050
  • (these prices are only a guideline, please contact Ivy Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ivy Lodge Reviews (61)

Total of 61, showing 1-20
9.9

Ivy Lodge has a Review Score of 9.9 (9.900) out of 10, based on 10 reviews in the last 2 years. Over all time Ivy Lodge has 61 reviews.

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Review from S D (Niece of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been a resident for over six years. She settled in straight away. I see her regularly and have never heard her complain bout anything. Always seems happy and joins in with the good and varied activities. Enjoys the trips out with the other residents. Nothing seems too much trouble for
staff/management who are always friendly and helpful.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thanks for your kind words. I will ensure all the staff see it!


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Review from M A (Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in everything in all I ask of them.

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Review from J S (Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 years here? The first 3 very happy and enjoyed it all. Getting older and I am content. Happy and relaxed here.

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Review from A C (Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was having carers at home for half an hour daily but after a bad fall needed more help so came to Ivy Lodge on trial. I have now been here from November 2022 to April 2024. The overall service is very good. The hard-working and friendly staff are led by the owners who are seen around much of the time.
Wonderful birthday cakes for each resident are made, each decorated with their interests in icing. Nutritious meals home cooked are provided three times a day. We are very well cared for.

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Review from M W (Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in April and I must say I am very happy here everyone is very nice and kind. The staff and management are lovely.

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Review from M K (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best and most important thing about Ivy Lodge is its staff. Ivy Lodge had been recommended to me by several people but it has exceeded my expectations. All the staff are incredibly kind and caring. Mum is exceptionally well cared for and always treated with respect. Access to a GP is easy. There
is always something going on and if mum doesn't like what is on the menu the kitchen staff will find an alternative. I can't fault Ivy Lodge.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thank you for your very kind words - we do have great staff but our life is made so much easier by having such lovely residents and relatives (especially those who keep me supplied with Werther's originals!)


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Review from V S (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care mom is given. She is the happiest she has been in years. The staff are so lovely and the entertainment is fantastic. The food and refreshments go down a treat.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thanks for your review and kind words. I will make sure all staff are made aware of your comments.


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Review from N J (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care given to my mum. The staff from top to bottom are exceptional, always a smile and eager to help. It is very homely and comfortable and I have peace of mind that my mum is well looked after.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thank you for your kind words which i will share with all the staff team.


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Review from V H (Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivy Lodge is a very good residential home. We are well looked after and the entertainment is good, generally trips out. The food is excellent. The staff are cheerful and very happy. The home is always clean. Everyone is friendly.

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Review from Katrina M (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and owners are very kind, helpful and professional.
As a family, we could not find a negative word to say about Ivy Lodge.
Our mum is very happy here.

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Review from Lynn G (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Ivy Lodge for a year, and from day one, she has loved living there. With the help of all the staff, Mum settled very quickly and enjoys all the facilities and activities they provide. Every time I leave Mum, I ask her if she is happy, and she always replies, "who wouldn't be happy
here; it's brilliant".
From my point of view, I am totally reassured that Mum is in a safe, caring place, and I know she is being well looked after,

Reply from Charles Helfferich, Owner at Ivy Lodge

Thanks for your positive review, Lynn. Your mum is always really cheerful - she is a total pleasure to have around!


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Review from J B (Son of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a care home for my mum, and from the moment that I began talking to Ivy Lodge, I knew that she would enjoy staying there. The staff have a great attitude towards all the residents, looking after them with care and dignity. Since moving in, my mum has told me how much she loves the
community feeling and all the activities that are planned for the residents. She also tells me that the food is fantastic, and the care she receives is first-class.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thank you for your review and your kind words - I will pass on your comments to all the staff, including the kitchen!


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Review from Nick H (Son of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 9 months that my mum has resided at Ivy Lodge, they have consistently provided excellent service. Mum is a fussy individual, and to keep her happy, they must be doing it right! I can not praise them enough, and in particular, Mum is always complimentary about the quality of the food! So
if you want peace of mind that your relative or friend will be well cared for, then look no further than Ivy Lodge.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thank you, Nick; we are, in turn, delighted that you are also happy with Ivy Lodge, as we understand the stress of being involved in moving a parent into a care home!
It's a good week for the kitchen as they got 100% when inspected by environmental health during breakfast service at the beginning of the week!


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Review from A B (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Ivy Lodge for some 6-plus months, and I have no hesitation in recommending it to others. Staff have gone that extra mile to help her settle and thrive in her new environment (she, herself, calls it home) and tells me practically every time I see her how happy she is there and how
kind the staff are.
She joins in with the various daily activities, and never do the staff miss an opportunity to hold a party or event for residents to enjoy and participate in.
The environment is warm, homely and accessible for her and Mum has been helped to create her own personalised space in her bedroom.
I have been most impressed with how she now feels safe; the move has increased not decreased her mobility and independence.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thank you; your mum is great company with a wonderful sense of humour! She is really popular with all the residents and staff, and we are so happy that she seems to be thriving here.


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Review from Amanda S (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has now been in the care of Ivy Lodge for just over a year now. Being the only man at the time at the home, we weren’t sure if Dad would settle ok. We needn’t worry. The owners and staff are second to none. Every day they have something different/activities going on; it’s great to see them on
our regular updates on Ivy Lodge web page, singing, dancing or doing craftwork.
Covid was especially difficult for any care home, but their strong dedication to the welfare of the residents and staff meant that we were able to see our loved ones safely, and the home filled a strict Covid procedure at all times.
A big thank you once again for all the love, care and support you give to my dad.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thanks for those very kind words, Amanda; it's a huge pleasure to look after your dad. It's great to have a few fellas in the home again and it gives me the chance to talk sport with them!


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Review from Becky W (Daughter of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivy Lodge is very much a home from home. The owners and staff are some of the most caring and friendly people that I have ever met. The home always has something going on, be it carpet bowls, movement to music or craft activities. There never seems to be a dull moment. I have heard that the food is
pretty good too, and they certainly throw a good Birthday party!

Reply from Charles Helfferich, Owner at Ivy Lodge

Thanks for your kind comments, Becky; it's very much appreciated.


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Review from Vic K (Son of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted by the care the home has shown my mum since she moved there in February 22. From the moment I entered Ivy Lodge, I was struck by the friendliness, welcome and care for detail that I encountered. The complexity of having to move from Nottingham after 70-years, during a period of
Covid, was sensitively dealt with and was much appreciated. I feel that the staff are really trying to get to know Mum and her needs on an individual level. Everyone always seems so incredibly friendly and cheerful, even when faced with such difficult pressures at the present time. The management of the home is excellent and well established whilst the owners are welcoming and play an important role in the varied activity programme that Mum has really started to enjoy and appreciate. All individuals, from the carers to the cook, are just lovely! Everyone seems to genuinely care. To have her so close and well looked after has made such a difference in my life. Thank you.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thank you, Vic. It's great to see your mum integrating more and more and really enjoying the activities and parties!
We will continue to help her get the absolute maximum out of Ivy Lodge.


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Review from Ingrid W (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending respite at Ivy Lodge, my 93-year-old mum is now a permanent resident. I, myself, am a qualified nurse, having varying experience with residential care homes. I cannot praise the complete team enough for creating such a loving, caring environment. A varied nutritional menu is offered with
flexibility for each individual. A wide programme of activities and events is available, but with plenty of quiet, rest periods. The residents look well cared for and very presentable.
There are no negative odours when entering Ivy Lodge, which speaks for itself. The interior and exterior are very well presented with loving care. My mum can and does thank her lucky stars that she is "at home" in Ivy Lodge.
It would be my personal choice any day.
Well done to the whole team for creating a unique, caring, homely establishment.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thank you so much for your kind words. As I hope you know, we love looking after your mum; she is delightful!


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Review from Sue S (Daughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked in the social care sector (in a different authority) for almost 40 years so know a good place when I see one and would have no hesitation in recommending Ivy Lodge. It is without doubt an exemplary place to live. Despite the difficulties posed by Covid the whole place still ran like clockwork
and we were kept informed of all developments - The owners and managers are present on a daily basis, and 'muck in' when they need to so are fully aware of the needs of every resident.
The home and grounds at Ivy Lodge are immaculate and well maintained. It is obvious that a great deal of finance is ploughed into the business to keep things at such a high standard.
The care itself is of the highest quality and delivered with great compassion and understanding.
I am fully aware that my mother could be difficult to deal with but at all times she was treated with care and respect by very patient and professional staff.
I hope when my turn comes I can find somewhere like Ivy Lodge.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thank you Sue - really appreciate your comments. We enjoyed looking after your mum and getting to know you - you know where we are when your time comes!


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Review from M W (Daughter-in-law of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Ivy Lodge in February 2020 just before Covid restrictions. The care our mum has received has been second to none. Having watched the videos and pictures of all the in house activities and entertainment arranged and carried out by the staff, totally brilliant! Ivy Lodge has managed
Mum's health extremely well and has also been able to help her gain weight which she desperately needed. We cannot praise everyone at Ivy Lodge enough for the outstanding level of care.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thank you so much for your positive review of Ivy Lodge and the staff - I will ensure they are aware of your comments which I'm sure will help them to keep up the good work through this trying time.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Ivy Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Ivy Lodge is calculated as follows: ( (109 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivy Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Ivy Lodge

What types of Care is Ivy Lodge registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ivy Lodge have?

There are 33 Single Rooms.

What are the Facilities & Services at Ivy Lodge?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ivy Lodge to the centre of York?

3.4 mile(s) as the crow flies, distance by road may be significantly further.