Ivy Lodge

Briergate, Haxby, York YO32 3YP
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9.9 61 Reviews
  • Ivy Lodge, York
Ivy Lodge “where you feel at home… not in a home”: This is a motto at the heart of the home’s philosophy. A caring team understand how worrying and stressful it can be to move into a new home but they work with residents and their families to help them settle in whilst at the same time encouraging them to lead an independent life around the dignified, compassionate and person centred care provided.

Ivy Lodge is a long established, family owned and run retirement home. Formerly an Edwardian farm house, the building has undergone extensive development and has been recently refurbished to provide light, spacious and comfortable accommodation of a very high standard.

A warm, dedicated and long serving team of carers are totally committed to the well-being of residents and actively encourage and help them to lead full and independent lives.

Carers ensure a full range of stimulating activities is provided from crafts classes and sing-alongs to theatre trips and excursions to local places of interest.

A dedicated GP from the local surgery conducts a regular surgery within the home and both Chiropodists and opticians visit regularly.

The kitchen provides delicious food with the emphasis on traditional cooking and home baking using the best seasonal produce available.

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Care Provided by Ivy Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned

Good to Know

  • Owner
  • Ivy Lodge Care Ltd
  • Person in charge
  • Lisa Walbridge (Registered Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Ivy Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £920 – £1,150
    • RESPITE Self-Funded Residential Care £900 – £1,050
  • (these prices are only a guideline, please contact Ivy Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ivy Lodge Reviews (61)

Total of 61, showing 21-40
9.9

Ivy Lodge has a Review Score of 9.9 (9.900) out of 10, based on 10 reviews in the last 2 years. Over all time Ivy Lodge has 61 reviews.

Overall Experience

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Date Published

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Review from Karen G (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Ivy Lodge enough.
They have been wonderful and accommodating from him going to view, to moving in, to living there for the last 6 months.
The owners, management and staff are brilliant.
Always keeping us relatives updated on anything we need to know. They are cautious, careful
yet realistic in their management of covid.
My dad loves it, he is always raving about the wonderful staff, how good the food is, and his lovely big room. Residents have loads to do if they want to join in or can sit in the quiet lounge and read. Also, a lovely enclosed garden if you like a bit of fresh air.
I and my sister feel so grateful to have found somewhere so wonderful for our dad at what was probably the most distressing time we had been through as a family.
Ivy Lodge ... You're fab xx thank you xx

Reply from Charles Helfferich, Owner at Ivy Lodge

Thanks for your really kind words Karen; it's a great boost to all the team who have worked so hard over the last couple of years to hear how much they are appreciated!


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Review from Dorothy H (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were worried about Mum going into a care home, especially in the present times but we had heard such good reports about Ivy Lodge and we were lucky that a room was available just at the right time. We had no need to be concerned, Ivy Lodge is a lovely place, it’s homely, spotlessly clean, very caring
and all the staff we met were the same. Nothing was too much trouble and Mum wasn’t just looked after she was made to feel part of “a family”. Mum was a little apprehensive going into a care home because a long time ago someone she knew had a difficult experience in one, however, she herself said she was so pleased to have experienced Ivy Lodge as she couldn’t fault it and she felt cared for and looked after. All the staff she saw made her feel secure and safe. The inside of Ivy Lodge is cosy with lovely furnishings and the residents' rooms are the same with fresh flowers regularly being brought in. We would have no hesitation in recommending Ivy Lodge to anyone.

Reply from Charles Helfferich, Owner at Ivy Lodge

Thank you for your very kind words - it's always encouraging for the staff to know how well they are doing their job and that they are appreciated. We really enjoyed looking after your Mum and wish her well with her continued recovery.


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Review from Cheryl D (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worried about putting my mother into a care home in January we now all look back and think this has been the best thing to happen to her. My mother is happy, relaxed and feels totally at home in Ivy Lodge. The care is wonderful and all the carers are attentive and friendly and she thrives on
the day to day contact with a variety of people. The food is really good and my mother always informs me when I ring that she's had a lovely day so what more could you ask for. Would certainly recommend Ivy Lodge to anyone looking for a "home from home".

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Review from Diane S (Daughter-in-law of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam moved into Ivy Lodge 14 months ago and she’s always telling us how all the staff are so kind and very hardworking, and we wholeheartedly agree.
As soon as you enter the building you notice a friendly, ‘homely’ atmosphere, so different from the ‘institution’ feeling I’ve experienced on visiting
other care homes.
A full programme of wide-ranging activities, visiting entertainers and trips out has obviously been suspended, but all staff have gone above and beyond in organising and participating in in-house events ranging from their own choir to a beach party, as illustrated on Facebook.
Communication with residents’ families is excellent and overall Mam could not be better cared or catered for.

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Review from Lillian A (Niece of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been in Ivy Lodge for just over two years now. She is really happy and well cared for. She joins in with all activities, all staff are really friendly and helpful.
I would highly recommend Ivy Lodge to any prospective resident.

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Review from Christine N (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivy Lodge is a happy, caring and friendly home. I have complete peace of mind knowing that my mother is well cared for.

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Review from Carol R (Daughter of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivy Lodge is a wonderful care home and Mum has been very happy here since she moved in last July. The staff are always very caring, friendly and welcoming.
Everywhere in the home is immaculately clean, tastefully decorated and very comfortable.
The meals are freshly cooked on the premises and smell
delicious. Mum has put some weight back on through having such good food and is feeling much better and stronger as a result.
There are lots of activities to get involved in such as singing, exercises to music, crafts, flower arranging, painting, quizzes and trips out to keep the residents entertained.
The manager and deputy manager are very helpful with any questions or concerns that I may have.
I feel very lucky that Mum is in such a wonderful home and grateful for the excellent care she receives.

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Review from Libby R (Niece of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to thank the staff at Ivy Lodge for the care, respect and attention they gave to our Aunt during her stay with them. The home is clean, well maintained and welcoming to both their guest and their family. Ivy Lodge puts the "care" into care home. Thank you.

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Review from Pam E (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If all care homes were as loving and giving as Ivy Lodge nobody would ever have a fear of having to move to one!
This really is a home from home and the whole Team go that extra mile every minute of every day to make sure there’s dignity, chuckles and smiles and exceptional care 24/7.
The activities/
entertainment are very good with lots of opportunities for outings etc so no excuse for being bored here!
The facilities are excellent and we couldn’t wish for Mum to be anywhere better and Mum is very happy and content here.

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Review from M M (Resident) assisted by family/friend published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivy Lodge feels like a home with a beating heart. The staff are all kind, helpful and flexible - nothing is too much trouble and I'm treated as an individual. Ivy Lodge is welcoming to visitors and family alike. I'm encouraged to go out with my family, but at the same time, there are lots of activities
organised by the home if I wish to participate. I have a nice room of my own and the food is good.

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Review from Hilary M (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mum receives from all the staff is brilliant. Mum went into Ivy Lodge in September and has now settled well and feels apart of the Ivy Lodge community.
They always call me with any change, concerns or if Mum has said something and they need clarification.
Fabulous place and spotlessly
clean.

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Review from J V (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been resident since April 2019. It did take him a while to adjust (let's face it, leaving your home/familiar surroundings and his fantastic neighbours is a very daunting experience) but the staff at Ivy Lodge are one in a million - very dedicated and a warm, close-knit team. They do everything
in their power to accommodate Dad and always go that extra mile. A very warm, clean, comfortable place - home from home feel with smells of home-made cooking, freshly made desserts and cakes - amazing! An added bonus!

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Review from Barbara B (Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Ivy Lodge on 30/5/19 I have received excellent care and attention and made very welcome. Being a diabetic, diet is important, and this is strictly carried out with excellent meals, resulting in improvement in my health. There are activities to suit everyone, and regular outings etc.
Cleanliness is a priority and excellent rooms are regularly cleaned. Washing and laundry service is available. Every need is met.

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Review from Clare M (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had been very isolated prior to her moving to Ivy Lodge and very anxious, but the staff are wonderful, extremely caring and have really helped her to rediscover her concern and empathy for others, it's lovely to see. The activity programme of activities has helped to enrich her life also. The craft
bowls has been a great success as she has always had good hands/eye coordination. I do think she feels happier now than she has done for years.

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Review from Andrea B (Daughter of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivy Lodge is traditionally decorated and furnished, rather than too modern, but dressed with a personal touch giving a classy yet homely feel. The entrance hall is always attractive, displaying seasonal themes or relevant calendar events, often with items produced by the residents, which in turn keeps
them up to date with current events.
As there are only 34 residents the home has a more personal and family atmosphere and is always clean and fresh with no unpleasant odours.
All staff are personally selected, not agency, and are friendly and caring, treating the residents with dignity and kindness, including the management, who are very much hands-on and not invisible. Any queries or requests are dealt with quickly and efficiently.
There is a varied and imaginative programme of activities and outings which are managed safely and efficiently and, most importantly, with fun and laughter. One-to-one time is available if requested and suggestions and involvement from family and friends is welcomed and encouraged.

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Review from Angela H (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has lived in Ivy Lodge for over 2 years, and during my many visits, I am always so impressed by the genuine care that is so evident from the staff towards the residents, who are treated with respect and dignity. It is evident from the home's atmosphere and culture, that both the owners
and the staff are committed to the well-being of all the residents. This reflected too in the varied programme of activities and visits, designed to engage and stimulate the residents.

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Review from Doreen L (Daughter of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care provided at Ivy Lodge. The staff are very caring, efficient, friendly, professional and hard working. We are very lucky to have such a wonderful home for my mother, who enjoys living at Ivy Lodge, due to the excellent care provided and the lovely homely environment.

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Review from Steve C (Son of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Ivy Lodge has a lovely feeling to it. The staff are friendly and welcoming, At mealtimes, the smell of the freshly cooked food only adds to this, a choice of dishes is always available. My mother settled in very quickly which is a credit to all the staff. The owners are quite “hands-on” and very
friendly and approachable.
Both the manager and her deputy are very helpful with any questions or concerns that you may have in regard to care etc.
The rooms are well maintained, airy and kept very clean due to the hard working cleaners.
The residents are regularly entertained and engaged with various types of activities ranging from sing songs, visits out, various demonstrations and the local nursery children who come to share painting and games.

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Review from Anne K (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is receiving 1st class care in a home that provides outstanding service. My mum loves the home and does not want ever to move. My husband and I are pleased she is in a safe environment. The staff are ever willing to help her to enjoy life to the full.

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Review from Eileen T (Friend of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Ivy Lodge very regularly and find it always like visiting a country hotel. Welcoming atmosphere. The hallway theme changes regularly which adds to the visit. The rooms are always clean and tidy and there is no smell, which often accompanies residential homes. The staff are always welcoming and
very approachable and offer tea and coffee if your visit coincides. They are attentive to residents' needs and very thoughtful to them. There is plenty of stimulation for residents with suitable entertainment, family and friends are encouraged. A home from home, inclusive.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Ivy Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Ivy Lodge is calculated as follows: ( (109 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivy Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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