Ivy Lodge

Briergate, Haxby, York YO32 3YP
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9.9 61 Reviews
  • Ivy Lodge, York
Ivy Lodge “where you feel at home… not in a home”: This is a motto at the heart of the home’s philosophy. A caring team understand how worrying and stressful it can be to move into a new home but they work with residents and their families to help them settle in whilst at the same time encouraging them to lead an independent life around the dignified, compassionate and person centred care provided.

Ivy Lodge is a long established, family owned and run retirement home. Formerly an Edwardian farm house, the building has undergone extensive development and has been recently refurbished to provide light, spacious and comfortable accommodation of a very high standard.

A warm, dedicated and long serving team of carers are totally committed to the well-being of residents and actively encourage and help them to lead full and independent lives.

Carers ensure a full range of stimulating activities is provided from crafts classes and sing-alongs to theatre trips and excursions to local places of interest.

A dedicated GP from the local surgery conducts a regular surgery within the home and both Chiropodists and opticians visit regularly.

The kitchen provides delicious food with the emphasis on traditional cooking and home baking using the best seasonal produce available.

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Care Provided by Ivy Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned

Good to Know

  • Owner
  • Ivy Lodge Care Ltd
  • Person in charge
  • Lisa Walbridge (Registered Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Ivy Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £920 – £1,150
    • RESPITE Self-Funded Residential Care £900 – £1,050
  • (these prices are only a guideline, please contact Ivy Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ivy Lodge Reviews (61)

Total of 61, showing 41-60
9.9

Ivy Lodge has a Review Score of 9.9 (9.900) out of 10, based on 10 reviews in the last 2 years. Over all time Ivy Lodge has 61 reviews.

Overall Experience

  • 56
  • 5
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Date Published

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Review from J A (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a district nurse and visited Ivy Lodge in this capacity and regularly commented that this was where she would like to be if/when the time came she needed care. After a series of falls at her own home, it became obvious that Mum would be safer in a care home environment with somebody available
24/7 to help her. We successfully managed to secure a place at Ivy Lodge and Mum has now settled in. The owners and staff have created a lovely, homely environment and the care and attention is second to none. 10/10.

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Review from Julie E (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ivy Lodge for a few months now. From the moment we walked in the door we knew it was the one for mum. So welcoming fresh, clean, beautifully decorated and staff so friendly and professional. The rooms are so tastefully decorated and homely. Food is excellent with such a lovely variety.
Some kind of entertainment of crafts most weekday afternoons and trips out. Would highly recommend.

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Review from P D (Sister of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, well presented, warm and airy.
The staff are helpful, caring and are always making themselves available for any assistance that people in the home require.
Visitors, as well as residents, are always made welcome.

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Review from S S (Daughter of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mother currently receives, she has taken a few months to settle in and with the kindness, understanding and support of the care staff, she seems more settled. With the support she receives with her daily living mum is always presented as she always was, including her
weekly visit to the hairdresser. The staff are welcoming and friendly to family and visitors and keep us informed of any changes.

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Review from June B (Wife of Resident) assisted by family/friend published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like Ivy Lodge, it is a very homely place for my husband to stay at. The staff and facilities are excellent as is the care.

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Review from Debbie N (Granddaughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year my 95-year-old Grandma needed to go into a home. As soon as we visited Ivy Lodge I knew we had found the right place. It's lovely - warm and clean, very welcoming. The staff go above and beyond to care for the residents. It is very well managed and run well with everyone's care addressed.
Everyone is treated with dignity. It's spotless and it doesn't have that old people's home smell as soon as you walk through the door. My Grandma is very special to me and her needing to go into a home was heartbreaking but us choosing Ivy Lodge was the right choice. It's like home from home and I would highly recommend it to anyone looking for a new home for their loved ones.

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Review from J R (Son of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and readily assist when assistance is requested - both for the resident and family/friends visiting.


The staff promote the independence of the resident as much as possible but are at the end of a call bell when needed.


Relatives are kept informed when mother is

unwell or in need fo anything that the home does not provide.

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Review from N M (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It took my mother several months to settle into life at Ivy lodge but I am pleased to say my mother now views it as her home. All members of staff have been brilliant and have been very supportive. The corridors are pretty narrow and the dining room quite small but apart from this, I cannot think of
anything negative to say.

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Review from W L (Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a resident at Ivy Lodge since November 2013, I am still as happy as the day I came and felt the warm and friendly atmopshere of the home. The management, carers and cleaners are all prepared to go "the extra mile" to help the residents.
Residents meetings are held regularly to discuss any
problems that may have arisen. There are three lounges for our use: the TV lounge, the sun lounge for socialising etc and a small lounge - the library lounge with a TV, books and magazines. Activities are held most afternoons which include various crafts, visitings artists and outings mainly during the summer months. Visits to a local theatre are arranged, visiting hairdressers, manicurists and chiropodists looking after our needs. Meals are well cooked, varied and served in a light and airy dining room, tables mainly set for four.

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Review from Nicholas W (Friend of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor, I always find Ivy Lounge to be spotlessly clean with attentive and helpful staff. The residents enjoy well furnished and comfortable recreational areas.

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Review from Diana E (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Ivy Lodge almost a year ago, my Mum has been looked after by caring, friendly, sympathetic and understanding staff. The atmosphere is friendly, cosy and homely. Myself and all of Mum's family and friends are made very welcome whenever we visit. Ivy Lodge is exceptional in that every
thought and care for the residents and their families is uppermost in the priorities of all the staff.

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Review from Diana B (Friend of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, bright and comfortable home. Staff are cheerful and very much in evidence. Ivy Lodge has several seating areas, a jigsaw was out on the table for anyone to participate. Books and newspapers are available. A Christmas fair attracts visitors and there are other various activities arranged for
residents and their families. The security requests visitors to sign in with car registration noted. Staff always knock on bedrooms and these are well equipped allowing residents to have their own personal items. Food is said to be varied and good, with menus delivered to each room. Tea, coffee and biscuits are offered to visitors. The grounds are well maintained and the attractive entrance hall welcoming and beautifully decorated with flower arrangements.

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Review from John C (Son of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very caring and comfortable with staff who take a personal interest in the welfare of the residents. My mother is not the easiest of people to deal with but everyone makes every effort to keep her positive. I have no reservations in recommending this home to anyone considering where a relative
should enjoy their later years.

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Review from E H (Wife of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is obvious that the owners have put their hearts and souls into making Ivy Lodge as attractively appointed as possible to resemble "home from home". It is spotless and free from odours and equally important is the quality fo the carers who appear to really care for the residents who also enjoy excellent
meals, activities, outings and if wanted shopping trips. Visitors are warmly welcomed at any time. A recent health crisis was handled with calm efficiency. I heartedly recommend Ivy Lodge.

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Review from Hilary P (Friend of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited the home infrequently but on the occasions I have been, the residents have appeared happy and well looked after. There have been a variety of activities going on and the home looks and feels welcoming - flower arrangements, light and bright.


I have never been aware of the smell of

urine and the tables and chairs in the dining area are clean and free of stickiness and remains of meals. Likewise the soft furnishings and carpets. The residents are allowed to use the telephone whenever they wish.

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Review from Peri T (Daughter of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Ivy Lodge straight from hospital following a fall. Since arriving there she has improved enormously thanks to the excellent care she receives. Her mobility is much improved as she is encouraged to walk to the dining room from the lounge and back many times during the day. The
carers are always lovely with her- caring, encouraging and gentle yet respectful of privacy where possible. They could be more helpful in anyway. The food is excellent all cooked on the premises. It is a varied menu and the portions are just right for each individuals needs. There are activities on nearly every day which the residents are encouraged to join. They are also taken out to local National Trust properties or stately homes and also to the theatre. The local GP visits the home every week so he is asked to see any residents with a medical problem and his care is excellent. Medically the residents are observed very carefully and the GP is asked to visit immediately if there is a problem. The management are extremely pleasant and very approachable.

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Review from M S (Niece of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience of more than 7 years I find the home to be a small, sociable and friendly place. It is well looked after as are the residents with activities, caring staff looking after everyone well, the rooms are well decorated and the approach through the garden which is well kept give a welcoming
atmosphere.

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Review from M D (Daughter of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives. The staff are very friendly and helpful. My mother is happy there. There are activities every week and the residents are taken out on trips to gardens, garden centres, theatre trips. The home has a homely feel and relaxed atmosphere.

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Review from Carol A (Daughter of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Only 33 residents, very cosy and staff and management do a great job.

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Review from Julia B (Daughter of Resident) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my appreciation and give my whole hearted approval of the care my father receives at Ivy Lodge. He first became a resident there in June 2015 after becoming quite frail and after much soul searching from my sister, brother and myself we reluctantly agreed to our father going
in a home! How pleased and relieved we are now when we chose Ivy Lodge. The care and attention dad receives is second to none and nothing is too much trouble from the wonderful, caring team of carers there. Cleanliness is a priority and the home is immaculate. The choice of food that dad has is wonderfully prepared and varied, he has put 2 stone in weight on while being there. A sign of his contentment we feel. Entertainment and trips on the mini bus are also a welcome addition to enhancing dad's time at Ivy Lodge. Stately homes, National rail museum and theatre trips are regularly on the itinerary. I have no hesitation in recommending Ivy Lodge for the care of your loved ones.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Ivy Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Ivy Lodge is calculated as follows: ( (109 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivy Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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