The Lodge

Main Street, Heslington, York YO10 5DX
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9.2 6 Reviews
  • The Lodge, York
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Care Provided by The Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jeanette Hudson (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors and relatives of the service users can visit anytime. Other visitors would be encouraged to make an appointment by phone or E-Mail.


  • Parking

  • There is on site parking at "The Lodge" but this is limited. Parking is available at the University sports complex almost next door.


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The Lodge Reviews (6)

9.2

The Lodge has a Review Score of 9.2 (9.248) out of 10, based on 6 reviews in the last 2 years. Over all time The Lodge has 6 reviews.

Overall Experience

  • 4
  • 1
  • 1
  • 0
  • 0

Date Published

6
0
3
6
0

Review from Sharon P (Granddaughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been in The Lodge since August and I can honestly say that this has been such a positive move not only for her but also for us as a family. Over the past year, she had lost her 'sparkle' but since moving into The Lodge she now has a new lease of life, she loves being around the other residents,
the meals are lovely and the activity program is amazing in fact she enjoys it so much we have become an inconvenience to her when we visit as it takes her away from the time she spends with everyone else! Regarding the care aspect, this is first class, communication with the management team/staff members has far surpassed any expectations that I had, and nothing is too much trouble. Whenever we call to see her (on spec) she is always clean, well cared for and having a great time. I would not hesitate to recommend The Lodge to anyone looking for a high standard of care for their loved ones, it is a very hard decision making the move into a care home but we are so pleased we chose here.

Reply from Jeanette Hudson, Manager at The Lodge

Myself and the team would like to thank you for your kind words and review.


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Review from Tina B (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived here since last October, she has Dementia. The staff are exceptional in their care of residents, they are always clean, the chefs prepare fresh meals daily and they always look delicious. We visit when we want and that is always a good sign. There are 2 ladies who do activities throughout
the day, they take residents out they have parties like the one for D-Day and singers coming in scouts, local Priest comes and does a service they have a beautiful garden they can sit out in and have BBQs. It's a small well-run care home and we are thankful our mum is there as she is happy and we are happy.

Reply from Jeanette Hudson, Manager at The Lodge

Myself and all the staff would like to thank you for your kind words.


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Review from Stephen W (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad was very well cared for by a great team at the Lodge, though understaffed and overworked the team was appreciated by all my family. I note there is no facility to review the company Roseville Care Homes here - and this is the focus of my serious complaint. When Dad passed away another payment of
monthly fees had been made. So I expected it would be straightforward to recover this. The accounts department sent me a claim form and explained that they need 60 days to consider this. This period came and went, but no refund. In a phone call, I was promised repayment within the week, alas nothing. My emails and phone calls are not answered. My family is appalled at the lack of courtesy, considering our dad had lived there for some years his life savings were spent there. Some families might not expect refunds of overpayments, and clearly Roseville do not see this as important. I now have to involve solicitors to try and recover this money and CQC notified. Feedback here from Roseville, please?

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Review from Michael W (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum originally went into The Lodge care home in May 2023 initially for respite and is still there at present. Mum has been the happiest I have seen her in a long time, and this is due to the wonderful caring management team, activities team, and all the staff who work there. They really have helped
my mum to come out of herself, and have encouraged her to join in with activities, which she thoroughly enjoys. Garden parties, trips out for meals, flower arranging and baking to mention just a few. Mum's room is beautiful, home from home, and have even encouraged Mum to try different foods, which she is enjoying. It's not an easy decision to make when contemplating care for parents/family but myself, my wife and father can honestly say it was the right thing to do, her smile says it all when we arrive, and this is all down to the care at The Lodge. Each and everyone is amazing. Well done to you all, and a very big thank you to you all for what you do and are doing.

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Review from Joan W (Sister of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff at The Lodge care home highly enough as a family we can now spend quality time with my sister, the difference in her is amazing, all the staff are so loving and caring, it's like walking into a family, I can't believe how lucky we are to have found somewhere like this.

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Review from Jacqui H (Daughter of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family are really encouraged by the care my mother is receiving at The Lodge. Although she was unsettled to begin she soon relaxed and became part of the lovely community who reside there. She loves her room, her new friends and the staff and is happy to take part in so many relevant activities
which she has missed out on for such a long time. From a happy daughter.

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Current Review Score: 9.2 (9.248)

Overview of Review Score

The Review Score of 9.2 (9.248) out of 10 for The Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for The Lodge is calculated as follows: ( (66 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for The Lodge is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about The Lodge

What types of Care is The Lodge registered for?

Older Person Care, Dementia, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Lodge provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Lodge have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Lodge to the centre of York?

1.8 mile(s) as the crow flies, distance by road may be significantly further.