Rosevale

33 The Village, Wiggington, York YO32 2PR
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9.7 53 Reviews
  • Rosevale, York
Rosevale is a luxury residential care home, set in the beautiful village of Wigginton, on the outskirts of York. The luxury home dates back to the 1800’s, and is set in its own private grounds. The 37 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Rosevale, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Rosevale, and discover your kind of home.

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Care Provided by Rosevale

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Natalie Sleightholm (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Rosevale Reviews (53)

Total of 53, showing 1-20
9.7

Rosevale has a Review Score of 9.7 (9.745) out of 10, based on 19 reviews in the last 2 years. Over all time Rosevale has 53 reviews.

Overall Experience

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Date Published

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Review from L A (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam moved in Rosevale a couple of days ago. After being at home on her own in between carer visits was very lonely. But only after 1/2 hours Mam had made so many friends, the staff are all so kind and lovely, looking after Mam also makes me so welcome when I visit. It had made me so happy to see
my Mam smile and laugh again.

Reply from Wellburn Care Homes, Marketing & Activities at Rosevale

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your mum's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Rosevale.


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Review from G S (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because Mum cannot see or hear very well or walk about she finds the time spent in the home very uneventful.
She can't join in the activities or hear the entertainment.
Mum doesn't eat much and seems to live on soup.

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Review from E S (Wife of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Rosevale are incredibly hardworking and friendly. My husband has enjoyed his experience as a day-care visitor and we are only leaving for a more convenient home.

Reply from Wellburn Care Homes, Marketing & Activities at Rosevale

Thank you so much for your heartfelt review. We are truly grateful to hear about your husband's positive day-care experience at Rosevale and are delighted that our staff's compassion and dedication have made such a difference for both him and your family. We'll ensure to pass on these kind words to the team at Rosevale and wish you and your husband all the best for the future. We'll be sorry to see you leave Rosevale!


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Review from J C (Son of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really caring and helpful.

Reply from Wellburn Care Homes, Marketing & Activities at Rosevale

Thank you so much for your kind words! We're thrilled to hear that you found our staff caring and helpful. We'll ensure to pass this on to our team at Rosevale.


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Review from P W (Son of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been at Rosevale for nearly a year now. He has settled well and the staff have helped him to cope with the loss of my mother. They are thoughtful and kind and nothing is too much trouble. It gives us peace of mind to know he is so well looked after.

Reply from Wellburn Care Homes, Marketing & Activities at Rosevale

Thank you so much for your heartfelt review. We're glad to hear that our staff's compassion and support have made a positive impact during this challenging time. It brings us great comfort to know he feels at home and that you find peace of mind in his care. Thank you for entrusting us with his care! We'll ensure that these kind words are passed onto the team at Rosevale.


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Review from G W (Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is perfect for me. It is a marvelous place. The staff and procedures are marvelous. Anyone can come and live here. They have everything and all the amenities.

Reply from Bryony Dale, Activities & Marketing Manager at Rosevale

Thank you so much for such a wonderful review! We're thrilled to hear you're very happy with the care you receive at Rosevale. We are very proud of our staff here and your review means a lot to us, we'll ensure this positive feedback is passed on to the team.


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Review from P B (Sister of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the staff very polite and caring, my sister and her husband are both here. They have a very good cook and the food is varied.

Reply from Gary Ganley, Marketing & Activities at Rosevale

Thank you so much for your kind words! We're thrilled to hear that your sister and her husband are very settled and are enjoying their time at Rosevale and the food! We are very proud of our staff here and your review means a lot to us, we'll ensure this positive feedback is passed on to the team at Rosevale.


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Review from R K (Stepdaughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round. Very loving and caring staff.

Reply from Gary Ganley, Marketing & Activities at Rosevale

Thank you so much for your kind words! We're thrilled to hear that you're happy with the care provided to your loved one. We are very proud of our staff here and your review means a lot to us, we'll ensure this positive review is passed on to the team at Rosevale.


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Review from A T (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Rosevale to be a really friendly place. Everyone is treated with kindness, dignity, and respect.
I feel confident that my Mom is being well looked after.

Reply from Wellburn Care Homes, Marketing & Activities at Rosevale

Thank you so much for your kind words! We're thrilled to hear that you find Rosevale to be a friendly and supportive environment. Our team is committed to treating every resident with kindness, dignity, and respect, and it's wonderful to know that you feel confident in the care your mum is receiving. Your feedback means a lot to us and we'll ensure to pass this on to the team at Rosevale.


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Review from S F (Sister-in-law of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have found a better place for my Brother-in-law to be cared for. The staff are always very helpful and kind. They also help us with dementia and how this affects my brother-in-law.

Reply from Carla Horton, Marketing Assistant at Rosevale

Thank you so much for your kind words. We're thrilled to hear that your brother-in-law has received the care and support he needs during this time. Our team is dedicated to providing not just excellent care, but also guidance and support for families navigating dementia. It's wonderful to know that you've felt that support, and we truly appreciate your feedback.


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Review from A T (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Rosevale nearly a year ago after her declining health due to accelerating Alzheimer's and dementia made it impossible for her to continue to live alone. She was also depressed and underweight and frightened of the world. Now she is a different person. She is happy, engaged, and stimulated.
She feels safe and calm and her personality has been restored to the best it could ever be. This is due to Rosevale staff. They are so wonderful with her and it is clear they genuinely care. They encourage residents to partake in activities every day and have inexhaustible patience and understanding. I could not have wanted better.

Reply from Carla Horton, Marketing Assistant at Rosevale

Thank you so much for your heartfelt review. It's incredibly rewarding to hear that your mother is happy, engaged, and thriving and that she feels safe and calm in our care. Our team at Rosevale is deeply committed to creating a supportive and compassionate environment, so knowing that their patience, understanding, and encouragement have made such a positive difference in your mum's life means the world to us. We're so grateful for the trust you've placed in us. I'll pass on your lovely words to the staff at Rosevale.


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Review from P W (Daughter-in-law of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a pleasure to visit and see how well looked after everyone is. Everywhere is always clean and the staff make us feel welcome. The residents are made to feel special and are well looked after.

Reply from Wellburn Care Homes, Marketing & Activities at Rosevale

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience during your visit. Our staff works hard to ensure a clean and welcoming environment for both residents and visitors, and it's wonderful to know that their efforts have made an impact. We'll ensure to pass these kind words on to the team at Rosevale.


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Review from D K (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosevale is a fantastic care home. The staff are so caring and friendly. My Mother is very well looked after and I would recommend the home to anyone.

Reply from Wellburn Care Homes, Marketing & Activities at Rosevale

Thank you so much for your kind words and recommendation! We're thrilled to hear that your mother is receiving the care she deserves at Rosevale. Our staff works hard to create a warm and supportive environment, and it's wonderful to know that their efforts are appreciated. Your feedback means a lot to us, we'll ensure this positive feedback is passed on to the team at Rosevale.


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Review from Y N (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Rosevale for over 2 1/2 years. In that time she has been well cared for both physically and mentally. The team at Rosevale gives a dedicated service. They treat Mum with dignity, respect, and love. She is very happy which means in turn as a family we are happy too! Thank you all.

Reply from Wellburn Care Homes, Marketing & Activities at Rosevale

Thank you for your lovely words. We are so pleased to hear your Mother is being well cared for by our amazing staff at Rosevale. Your family's happiness is just as important to us as our residents. I'll be sure to pass your kind words on to our staff at Rosevale.


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Review from Susan F (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived at Rosevale, the staff have always been wonderful, and my mother is very well cared for. The activities programme is great, and the regular updates through Facebook really helpful.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Rosevale

Thank you for your kind words! We're delighted to hear that your mother is well-cared for at Rosevale and that you appreciate our staff and varied activities program. We will make sure to pass on your feedback to the rest of the team.


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Review from S B (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and are so patient especially with the more challenging residents. The rooms are lovely and the housekeeping team maintain really high standards. They also interact with the residents. Mum really enjoys the food too. To know that she is well looked after is great.

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Review from David P (Husband of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks for looking after my wife during two weeks respite care. She settled in well and received good attention from all the staff and took part in activities. I was always welcome during visiting.

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Review from Lynne F (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosevale is a lovely care home with attentive staff and I know Mum is safe and well looked after. She has a well appointed room with en-suite and there are plenty of activities for her to join in with each day.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Rosevale

Thank you for sharing your positive feedback about Rosevale. We're delighted to hear that you're happy with the care your mum is receiving and that she feels safe and well looked after. It's great that she is also enjoying taking part in the variety of daily activities on offer!


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Review from D G (Daughter of Resident) published on 27 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Rosevale, every one of them, go above and beyond every day. They obviously care about the work they do and their residents. Challenges are met with professionalism and respect and always with a smile.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Rosevale

Thank you so much for your lovely review of Rosevale. We are so pleased you are happy with the quality of care we provide and will make sure to pass on your kind words to the rest of the team at Rosevale.


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Review from K F (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents reside in Rosevale. The staff are caring and kind. Management is helpful and cooperative. (Having moved them from a care home with a management team who were not). I love the activities, the feeling of the home, and the food. I am finally coming to terms with their life in a care home
due to the support of this team.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Rosevale

It's wonderful to hear that our team at Rosevale has been supportive and helpful throughout yours and your parents' journey - this is such an important element to the right home. We are so glad that your parents are happy with us, with the home and the activities, as behind every positive aspect of the home stand our hard-working staff.


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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Rosevale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Rosevale is calculated as follows: ( (168 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 220 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rosevale is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Natalie

Natalie Sleightholm

Job Title: Home Manager

Joined: 2010

Natalie's journey with Wellburn Care Homes started in 2010 as a domestic member of staff at Rosevale Residential Care Home, before starting as their Administrator and Bank Team Leader in 2014. In January 2017, Natalie was promoted to Deputy Manager, and acting Home Manager in 2018, before becoming Home Manager in 2019.


Before moving back to Rosevale in 2024, Natalie was also Home Manager of St Catherine's Dementia Specialist Care Home from 2022.


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Virginia Gray

Job Title: Deputy Manager

Joined: 2018

Ginny started her journey as Team Leader in 2018 and then was promoted to Deputy Manager in December 2022.


Frequently Asked Questions about Rosevale

What types of Care is Rosevale registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rosevale provide?

Day Care, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Rosevale have?

There are 44 Single Rooms.

What are the Facilities & Services at Rosevale?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Rosevale to the centre of York?

4.2 mile(s) as the crow flies, distance by road may be significantly further.