Rosevale

33 The Village, Wiggington, York YO32 2PR
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9.7 53 Reviews
  • Rosevale, York
Rosevale is a luxury residential care home, set in the beautiful village of Wigginton, on the outskirts of York. The luxury home dates back to the 1800’s, and is set in its own private grounds. The 37 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Rosevale, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Rosevale, and discover your kind of home.

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Care Provided by Rosevale

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Natalie Sleightholm (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Rosevale Reviews (53)

Total of 53, showing 21-40
9.7

Rosevale has a Review Score of 9.7 (9.745) out of 10, based on 19 reviews in the last 2 years. Over all time Rosevale has 53 reviews.

Overall Experience

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Review from Tom W (Son of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Rosevale for a period of respite care.
Prior to admittance, she had had a number of falls, and my brother and I decided she needed round the clock care, initially over the Christmas period, and with an intention of deciding about her longer-term needs in the New Year. We have been
delighted with everything about Rosevale. The home is well managed and the staff is excellent. Unfortunately, there was a confirmed case of Covid in the home shortly after mother's arrival. We were therefore faced with an unexpected situation. The management and staff have coped extremely well and have made great efforts to minimise the effect on residents and relatives.
I am unable to comment on activities due to Covid restrictions. I can't comment on value for money as I have no previous experience in the care sector. My assumption is the costs are comparable with other providers.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Rosevale

Thank you for the lovely review. It is wonderful to hear that your mother is enjoying her stay at Rosevale - the staff are always working very hard to make sure every resident is happy and comfortable and their needs are met.


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Review from Jane C (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I take my mother to visit my father the staff have always been friendly and welcoming. The home has a lovely feel when you step inside and is clean and tidy. I am happy that my father is receiving the care and attention he needs. I have also visited with my husband whose own mother was in a care
home for a while. Rosevale is so much nicer than the home she was in!

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Review from Steve H (Son of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to arrange temporary residential care for my Mother and chose Rosevale. The quality of genuine care and empathy evidenced by the staff is excellent. They are a really caring team. For instance, we visited one afternoon and some of the residents were enjoying an organised bean bag game in the
sunny, well maintained back garden. Mum said she also enjoyed games of dominoes and bingo. The standard of the home itself is top-quality, freshly refurbished, and very comfortable. Mum was happy with her time there and I would have no hesitation recommending them.

Reply from Isobel Moran, Marketing Co-ordinator at Rosevale

Thank you so much for your lovely review of Rosevale. We are very glad your mother enjoyed her temporary residential care with us and I will pass your kind words onto the team.


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Review from Nicola B (Granddaughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are really nice, kind, and caring. They have all really helped my grandma settle in and feel comfortable. The house is really calm and has a good at home feeling. The garden looks great fresh and relaxing now the work is nearly done.

Reply from Charlotte Frankland, Marketing Executive at Rosevale

Thank you for your lovely review of Rosevale! I will pass your comments onto the team.


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Review from Helen A (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Rosevale for about 2 1/2 years. This was the first time I had been able to visit her for over a year. The arrangements for a Covid test and seeing her in her room were excellent. Over the past year (and always) the staff have been amazing in keeping the residents safe, cared for and
entertained. Although mum has Alzheimer's it has been lovely to see photographs of her enjoying herself and sometimes taking part in the entertainment. I was also pleased to see that she had put on a bit of weight, which she needed to.
When I have visited in the past the staff have always been very kind and considerate to me and I have enjoyed taking part in some of the singing sessions.
I would highly recommend Rosevale.

Reply from Charlotte Frankland, Marketing Executive at Rosevale

Thank you so much for your lovely review of Rosevale! I will pass your comments onto the team.


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Review from Dale M (Great-Nephew of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a review about a visit to my great aunt in Rosevale's "garden bubble" which is like a freestanding conservatory divided by a microphoned glass partition through which you can speak with the resident. My wife and I arrived for our half-hour appointment in the garden bubble but first made our
way through a disinfection booth and then along the footpath to the garden gate and into a sealed booth, the bubble where my great aunt was waiting. Although suffering from dementia, she looked so well and seemed so pleased to see us we could tell she was happy and contented with Rosevale. Having not seen her in almost a year, we chatted away and the time soon passed to say our goodbyes. Thank you Woodvale and your staff for making the visit a pleasure for all of us.

Reply from Charlotte Frankland, Marketing Executive at Rosevale

Thank you for your lovely review of Rosevale. We are thrilled to hear you enjoyed your visit to the pod!


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Review from Linda H (Daughter of Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care my wonderful mum has had over the last six months of her life. Mum had dementia, and the care staff were great with her, so caring and understanding. The entertainment and activities were second to none, and all the resident had a wonderful time. I am so happy Mum
went to Rosevale and I can't thank the staff enough for the care they gave her.

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Review from Christine C (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Rosevale for 6 months and settled so well. She is happy there and loves the staff who, especially since lockdown, have excelled themselves. They keep us
updated with photos and messages and since they opened the new garden room with a glass partition, we have been able to visit
her. She loved the recent 'beach day' complete with donkey!

Reply from Charlotte Frankland, Marketing Executive at Rosevale

Thank you for the kind words about Rosevale, I will pass your comments onto the team.


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Review from Janet K (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care, friendliness and kindness in which you deal with our parents is first class. We feel at ease knowing they are in your hands. Thank you for all your support.

Reply from Charlotte Frankland, Marketing Executive at Rosevale

Thank you for your lovely review of Rosevale. I will pass your comments onto the team!


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Review from Derek S (Husband of Resident) published on 14 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a resident at Rosevale, and all the staff really look after her so well, she always is clean tidy and always looks happy. I would definitely recommend Rosevale to anyone looking for a care home, it's clean, warm. The home is very homely with lovely food and fantastic activities.

Reply from Charlotte Frankland, Marketing Executive at Rosevale

Thank you for your lovely review of Rosevale. I will pass your comments onto the team.


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Review from Maria S (Daughter of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the sad passing of my mum, I just wanted to write and thank you all for the care and sensitivity you showed to her. Rosevale always had a lovely, welcoming feel and my mum was very happy here. She always looked clean and well looked after. So once again thank you to everyone from the kitchen,
laundry and domestic staff, the activity coordinator, care team and team leaders right up to the manager. We didn't get to know all your names but it's obvious you all pull together to make Rosevale a home to be proud of.
Thank you once again for your truly remarkable hard work.

Reply from Charlotte Frankland, Marketing Executive at Rosevale

Thank you so much for your lovely review of Rosevale, I will pass your comments onto the team.


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Review from Nicky P (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very impressed with the care provided at Rosevale since my mum moved there in July 2020.
It has been wonderful to be able visit my mum in their purpose-built visiting pod in the garden, and to see her smiling face on photos on their Facebook page.
The activities co-ordinator put together a
beach-themed day, with games in the garden, entertainers, staff dressed up and there was even a donkey visit.
They had fish and chips and a visit from an ice cream van, and to see my mum looking engaged and happy in a social environment was wonderful.
I selected Rosevale on the basis of a telephone conversation I had with the manager and discussions with another member of staff. Both gave me a really good feel of the ethos there and showed real empathy with the circumstances of Mum's advancing Alzheimer's. I had looked at their CQC report and their website but due to COVID restrictions I was unable to visit the home.
I'd highly recommend Rosevale for residential dementia care.

Reply from Charlotte Frankland, Marketing Executive at Rosevale

Thank you so much for your review! We are thrilled your mum is happy with us! x


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Review from P B (Wife of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't ask for better care for my husband (and myself). He is treated with love, care and dignity by all the staff. Any concerns are always dealt with and sorted out.

Reply from Charlotte Frankland, Marketing Assistant at Rosevale

Thank you for your lovely comments about Rosevale. We are really happy your husband is happy with us.


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Review from S T (Daughter of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Rosevale over more than 10 other care homes in the area because of its happy and family atmosphere. Mum has now been in Rosevale for almost one-year and it has been marvellous. The carers are kind and well trained and the management good. Mum has been given all the right care for her Alzheimers
and mobility problems and is happy and settled. The activities and trips out are superb. The summer garden party was wonderful and mum also enjoyed the recent Christmas Party. It is a really special place.

Reply from Charlotte Frankland, Marketing Assistant at Rosevale

Thank you for your kind words about Rosevale. We are really happy your mum is settled with us.


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Review from Trish S (Daughter-in-law of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Rosevale are kind and caring people, endlessly patient with the residents. Everything that could possibly be done for the best of mother-in-law's comfort and welfare was always done.

Reply from Charlotte Frankland, Marketing Assistant at Rosevale

Thank you for your lovely comments. I will pass your comments onto our team at Rosevale.


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Review from M B (Son of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not want my mother to go into a home, but I could not have been more wrong. The home and facilities were fantastic. The staff were so caring, they went out of their way to look after the patients. My mother was very happy there. We have only moved her because she now needs nursing care. The family
are all devastated. Thank you to all the staff for giving my mother such a happy two years. She will miss them all.

Reply from Charlotte Frankland, Marketing Assistant at Rosevale

Thank you for your kind words about Rosevale. I will make sure I pass the comments onto the team. We hope your mother is happy in her new home.


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Review from Peter W (Son of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view, this is a good care home for my 90-year-old mother who has Alzheimer's and is quite frail now. The staff are very caring and look after her along with the other residents in a dignified and compassionate way. The home is always warm and well staffed, her room is nice and the food is very
good. I particularly like the daily activities that are planned to keep the residents occupied and stimulated both within the home but more importantly out into the local environment e.g. visiting a local cafe or garden centre. I like the regular tea/coffee rounds to make sure the residents are kept fed/hydrated and over the last 6 months, of my almost weekly visits, I have noted that the level of care is consistently good during the day and night. They have all the necessary mobility equipment as well as security and fall alarms in place to guard against the unexpected. A good place.

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Review from Andrew S (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has picked up so much since she went into Rosevale and she is now settled and as good as she ever was. The staff are always friendly and welcoming when I or others visit and it gives comfort to our family that Mum is being well cared for.

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Review from Shona T (Daughter of Resident) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Rosevale enough. The home is very well looked after, with no nasty smells. Care and respect for residents is very evident. The garden area is lovely and very accessible. My dad’s health is much improved since coming here. Regular activities are also good for his stimulation and to
avoid boredom. My dad has been in three different places and this is the best, and the only one I would recommend. I feel very comfortable leaving my dad in their care.

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Review from Nick W (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly and so experienced, very welcoming. My father has fitted in very well, in his words 'everybody is so good to me and the food just keeps coming'. I have seen many homes and this is the BEST that's the reason he is here.


The entertainment is great. All staff are brilliant.


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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Rosevale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Rosevale is calculated as follows: ( (168 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 220 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rosevale is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Natalie

Natalie Sleightholm

Job Title: Home Manager

Joined: 2010

Natalie's journey with Wellburn Care Homes started in 2010 as a domestic member of staff at Rosevale Residential Care Home, before starting as their Administrator and Bank Team Leader in 2014. In January 2017, Natalie was promoted to Deputy Manager, and acting Home Manager in 2018, before becoming Home Manager in 2019.


Before moving back to Rosevale in 2024, Natalie was also Home Manager of St Catherine's Dementia Specialist Care Home from 2022.


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Virginia Gray

Job Title: Deputy Manager

Joined: 2018

Ginny started her journey as Team Leader in 2018 and then was promoted to Deputy Manager in December 2022.