Rosevale

33 The Village, Wiggington, York YO32 2PR
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9.7 53 Reviews
  • Rosevale, York
Rosevale is a luxury residential care home, set in the beautiful village of Wigginton, on the outskirts of York. The luxury home dates back to the 1800’s, and is set in its own private grounds. The 37 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Rosevale, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Rosevale, and discover your kind of home.

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Care Provided by Rosevale

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Natalie Sleightholm (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Rosevale Reviews (53)

Total of 53, showing 41-53
9.7

Rosevale has a Review Score of 9.7 (9.745) out of 10, based on 19 reviews in the last 2 years. Over all time Rosevale has 53 reviews.

Overall Experience

  • 44
  • 9
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Date Published

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Review from T H (Daughter-in-law of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home.

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Review from Michael S (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both myself and my wife are amazed at how quickly my mother has picked up. The hot summer had virtually killed her off, but the care team and the good food has built her up and she can once again look forward to reaching 100 in 2 years time.

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Review from P D (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Such a happy, caring atmosphere.
It's obvious that the staff are hand-picked and love their work and they are very good at it.
As a result, my mother has settled well, something we had not really anticipated and she is very grateful for the excellent care she received and happy.

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Review from Sharron C (Power of Attorney of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and staff are very welcoming. It is a beautifully decorated home and spotlessly clean at all times.
Management will always help and keep you up to date at all times.
Residents are treated with dignity and respect. I would be happy to recommend to anyone looking for a new home for
their relative/friend.

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Review from Dennis H (Friend of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service of care given is extremely good. Staff are caring and appear to look after the persons living there very well. Always seem to make time to attend to persons needs. Staff are polite and helpful to visitors.

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Review from P A C (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been resident at Rosevale for almost three years. During this time her dementia and mobility problems have become worse but Rosevale have always risen to the challenge. The caring staff are really exceptional, they show great love and compassion which makes me feel she is in the right place.

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Review from C T (Niece of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my aunt, the staff are very welcoming and helpful. My aunt is very happy there and her care is excellent. She has been hospitalised a few times and every care is taken to ensure she is not worried or frightened. She is accompanied by a carer at all times.

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Review from Peter C (Son of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Rosevale for ten and a half years and from the first visit, I felt a caring and friendly atmosphere which others have also observed. I totally trust the staff with my mother's care and well being and to see her happy is very satisfying to me. I feel happy that she is in
a comfortable home and I like all the staff there.

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Review from Sandra S (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Rosevale towards the end of her life and died there on 7/8/17. All staff were excellent and treated her with care and compassion. Staff engaged very well with us as a family and always kept us informed of any changes to mum. There was always a lot of activities for mum to join in and the
care was excellent.
I have seen lots of compassion.

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Review from Susan T (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is just that - a home. Residents have plenty of freedom to carry on as they would at home, but with a watchful eye to ensure their safety. It has a cosy feeling, unlike purpose built homes which have no soul in my opinion. The garden is good and easily accessible to all residents and activities
to suit all those who wish to take part, and quiet areas for those who don't. Staff are very good and treat residents as individuals.

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Review from Jane S (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had a four-week respite stay at Rosevale. She was treated with dignity and care at all times. In the time she was there, her general health improved greatly. She thoroughly enjoyed her meals and the activities provided.

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Review from J D (Stepdaughter of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step father had a stroke in August 2015 and has completely lost his memory. As I am his closest relative and his "next of kin" I decided to move him closer to my home in York. We looked at least a dozen homes but Rosevale stood out to us as the most homely but they had a waiting list. In the mean
time the hospital were anxious to discharge him so I got him into one home on respite basis. Then our second choice of home contacted us with an offer of a place but after 5 weeks told us they couldn't care for his needs. Rosevale rung with the offer of a place and we have been so happy with the care and help they offer (to my step father and to us his family) excellent!

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Review from C B (Son of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosedale provides for all my mothers needs in a happy and relaxed way. The care my mother receives is excellent. I an not fault it in any way.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Rosevale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Rosevale is calculated as follows: ( (168 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 220 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rosevale is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (2)

Natalie

Natalie Sleightholm

Job Title: Home Manager

Joined: 2010

Natalie's journey with Wellburn Care Homes started in 2010 as a domestic member of staff at Rosevale Residential Care Home, before starting as their Administrator and Bank Team Leader in 2014. In January 2017, Natalie was promoted to Deputy Manager, and acting Home Manager in 2018, before becoming Home Manager in 2019.


Before moving back to Rosevale in 2024, Natalie was also Home Manager of St Catherine's Dementia Specialist Care Home from 2022.


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Virginia Gray

Job Title: Deputy Manager

Joined: 2018

Ginny started her journey as Team Leader in 2018 and then was promoted to Deputy Manager in December 2022.