Broadway Lodge welcomes visitors at any time and request a phone call prior to visiting a resident.
Parking available at the back of the Care Home
Broadway Lodge has a Review Score of 9.8 (9.829) out of 10, based on 25 reviews in the last 2 years. Over all time Broadway Lodge has 25 reviews.
Review from Karen E (Daughter of Resident) published on 2 November 2023
Submitted via Website •
Report
Reply from Houssein Mohamunbuccus, Owner at Broadway Lodge
Thank you for your wonderful comment; we take great pride in the care we deliver for your mum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J N (Daughter of Resident) published on 2 November 2023
Submitted via Website •
Report
Reply from Houssein Mohamunbuccus, Owner at Broadway Lodge
Thank you for the wonderful feedback, we always make sure all of our residents and staff feel part of one big family
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Resident) published on 3 October 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maria L (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card •
Report
Reply from Houssein Mohamunbuccus, Owner at Broadway Lodge
Thank you for your lovely comments, Broadway Lodge is proud to be a second house for your father for many years to come.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card •
Report
Reply from Houssein Mohamunbuccus, Owner at Broadway Lodge
Thank you for your lovely comments, Broadway Lodge is proud to look after your mum and we are very happy with the special friendships the residents have with each other and their loved ones.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.829) out of 10 for Broadway Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.829 for Broadway Lodge is calculated as follows: ( (257 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 299 Ratings = 4.829
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Broadway Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Dec 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet