Alexandra House

Havelock Terrace, Gateshead NE8 1QU
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9.0 70 Reviews
  • Alexandra House, Gateshead
Alexandra House care home is situated close to Saltwell Park, a Victorian park in Gateshead.

They have worked very hard to create an atmosphere that is warm and welcoming, and go that extra mile to make sure that it is not just residents who are supported and involved within the care home, but their families as well.

Key workers are assigned to each resident as someone they can go to at any time for support or information.

Alexandra House has a bespoke dementia unit which offers support and care tailored for those at the home who are living with dementia. It is highly valued by residents’ families and Alexandra House is very proud of this facility.

When the weather is nice, residents are encouraged to enjoy the home’s excellent garden facilities.

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Care Provided by Alexandra House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Jackson (Regional Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Alexandra House Reviews (70)

Total of 70, showing 1-20
9.0

Alexandra House has a Review Score of 9.0 (8.950) out of 10, based on 5 reviews in the last 2 years. Over all time Alexandra House has 70 reviews.

Overall Experience

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  • 18
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Date Published

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Review from A H (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, neat and well presented as always since being at Alexandra House. Professional, helpful staff who care for the residents, all make the days personal and appropriate to the individual. Very good all around. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely 5-star review, your lovely feedback will be passed on to all of our team.


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Review from George B (Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is excellent, staff are very friendly, happy and fun-loving. Everyone speaks all of the time, always friendly. It's just great.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely feedback, this will be passed on to all our team.


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Review from Stephanie B (Daughter-in-law of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Alexandra House are fantastic. Nothing is too much trouble for them and they care about the residents. They are always smiling and cheerful and they have made such a difference for us, knowing my father-in-law is cared for in between our visits.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely review and kind words, these will be passed on to all of our team.


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Review from J H (Cousin of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Come to visit my cousin. The home is lovely, clean and staff really caring and pleasant when we come in.
My cousin is looked after really well, her skin is really smooth and soft. Her hair is tidy, her nails are lovely. The staff say she eats well. Can't complain about anything. Lovely home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely review and wonderful feedback about our team.


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Review from Jamie S (Son of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into this care home and assessment and has now been made permanent, really hard decision but the staff and manager have been brilliant, two carers have been fantastic with my dad's care and have listened and acted on any of my concerns straight away. One staff member is just fantastic and has
a lovely relationship with my dad as does two others. I sleep so much easier knowing he is well looked after by brilliant staff and a manager who listens and acts quickly.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you so much for this wonderful review, your fantastic comments will be passed to the team.


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Review from Paul B (Son of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been wary of my mother going into a home I have been delighted with how she is settled. The management and staff are amazing. There is nowhere else I would rather have my Mam placed.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your fantastic review and wonderful words, these will be passed on to the team.


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Review from Craig A (Son of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel like my parents are being well-cared for. The staff go out of their way to accommodate their needs while making them feel safe and secure.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your fantastic review and feedback that will be passed on to our team.


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Review from Susan H (Relative of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very impressed with Alexandra House when my mother came here in 2020.
We moved my aunt (her older sister) here last year.
My aunt has benefited considerably from this move.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your fantastic review and feedback that will be passed on to the team.


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Review from Malcolm A (Son of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam alwats compliments how friendly and helpful staff are.
It would appear staff create time to talk to my mam, which she really appreciates. In addition, staff always seem to go beyond their role in terms of bringing in DVDs and getting the occasion present for my mam.
I feel Mam is well looked
after by all.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely feedback and comments about our team.
We are very happy your mum feels comfortable and looked after with us.


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Review from William B (Husband of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very very welcome. Rooms are kept in very good order, the place is always clean and tidy.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely words and review - we love to hear you are happy here at Alexandra House.


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Review from M T (Next of Kin) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional staff. Kind and informative. Nothing is too much to ask. My friend is very well dressed each day, clean and tidy.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

What an absolutely lovely review - thank you for taking the time to write this. Your feedback and kind words will be passed on to the team.


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Review from D J (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent, all staff ensure residents are well cared for and go over and above. Two senior carers in particular always have time to speak with me and are a credit to your team.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your review and kind words about our home and staff - we will certainly pass these on to the team.


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Review from Patricia A (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed urgent help in caring for our beloved Mam who due to age has become very frail and dependent. As is often the case she had previously always been strongly independent. This was the only home that offered her a respite bed. From the first moment when we were welcomed by a senior staff member,
we were reassured and relieved that we had done the right thing. Everyone involved in Mam's care has shown the utmost kindness and respect to her. I especially am impressed that there is a mix of male and female carers. All of who are knowledgeable and very experienced. It's great to be able to enjoy spending time with our Mam and knowing that she is in such good hands.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for such a lovely review and your kind words about our care team which will be passed on to them all.


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Review from Alan G (Son of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this care home is fantastic. The staff are great with my mother and father. I am very happy with everything.

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Review from Jeanette G (Respite Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff very friendly and helpful. I am very impressed with everything so far. The young girl on nights is so helpful and so are the day staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your kind words and fantastic review - we will personally pass on your lovely praise to our colleague.


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Review from A S (Respite Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Small but cheerful place but would recommend it to anyone.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for the lovely review - your kind words will be passed on to our Alexandra House care team.


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Review from Tracey M (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, nice and clean, food is nice. Lovely cat to cuddle. Good support. Very good. Value for money.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely review - I will pass your kind words on to the home's care team and of course Lulu the cat.


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Review from M O (Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Very sociable. Excellent. I have been treated like the queen. I would recommend this home to everyone.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

You are very welcome - thank you for your lovely review.


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Review from D H (Son of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff seem very friendly and good at their jobs.

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Review from Steven W (Son of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly four years. She has been very well looked after all this time. Never had any complaints even now when she no longer knows me. But still happy to greet me and staff.

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Current Review Score: 9.0 (8.950)

Overview of Review Score

The Review Score of 9.0 (8.950) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Alexandra House is calculated as follows: ( (49 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 57 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Alexandra House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (0)

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Frequently Asked Questions about Alexandra House

What types of Care is Alexandra House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexandra House provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does Alexandra House have?

There are 40 Single Rooms.

What are the Facilities & Services at Alexandra House?

Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra House to the centre of Gateshead?

0.0 mile(s) as the crow flies, distance by road may be significantly further.