Alexandra House

Havelock Terrace, Gateshead NE8 1QU
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9.0 70 Reviews
  • Alexandra House, Gateshead
Alexandra House care home is situated close to Saltwell Park, a Victorian park in Gateshead.

They have worked very hard to create an atmosphere that is warm and welcoming, and go that extra mile to make sure that it is not just residents who are supported and involved within the care home, but their families as well.

Key workers are assigned to each resident as someone they can go to at any time for support or information.

Alexandra House has a bespoke dementia unit which offers support and care tailored for those at the home who are living with dementia. It is highly valued by residents’ families and Alexandra House is very proud of this facility.

When the weather is nice, residents are encouraged to enjoy the home’s excellent garden facilities.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Jackson (Regional Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Alexandra House Reviews (70)

Total of 70, showing 41-60
9.0

Alexandra House has a Review Score of 9.0 (8.950) out of 10, based on 5 reviews in the last 2 years. Over all time Alexandra House has 70 reviews.

Overall Experience

  • 51
  • 18
  • 1
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  • 0

Date Published

70
3
3
5
65

Review from Kenneth B (Son of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was excellently treated and his wellbeing grew during the time he was at Alexandra House.

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Review from Julie B (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I knew this was where I wanted my mother to be on my very first visit to view the home.


Staff are the most important aspect for me and the staff are excellent here. My Mam is very well cared for, all members of staff are approachable. The atmosphere is more like a family than a business.


Most

importantly, my Mam feels safe and has settled in very well. I have no regrets whatsoever about choosing this home to be my Mam's 'home'.

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Review from Ivy F (Wife of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is a different man since he went into a care home. When he was at home he never went out of the room. He now goes to the dining room for meals, eating better. As I said, he's a different person. My family and I are very pleased with Alexandra House.

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Review from Julie D (Sister of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has only been in the home for a few weeks but from what I can see, the staff are very caring and management is very helpful and reassuring when I have been worried about anything.

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Review from Peter L (Friend of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly, clean, comfortable and welcome home. Our friend was relaxed, well cared for and happy. Thak you!

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Review from Jean C (Sister of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I were visiting my sister who is resident at Alexandra House. It was our first visit as we were attending the funeral of my eldest sister. We were very pleasantly surprised at the manner and the way all the staff handled everything. We found the home to be in excellent condition and in
general good appearance. We only hope when the time comes, we will be looked after as well. We can say no more than all the staff seemed to be brilliant and dedicated.

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Review from Margaret M (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely happy at Alexandra House always happy with the food, always praises the staff. We find the staff very helpful and always willing to lend a hand when we ask them, the manager comes to see us to make sure mam has got everything she needs. I found Alexandra House to be home from
home and that's a good thing as I can take the great-grandchildren in to see mam and the staff will make you feel at home. I like the way Alexandra House has the staff on hand and not sitting in an office out the way so you can always find someone if you need them, we are very pleased with the way it is run keep it up and well done to you all you should be very proud of all who work at Alexandra House.

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Review from Anita C (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very professional, kind and caring. They have made my father feel so welcome that he now refers to Alexandra House as home. They are also very friendly toward our whole family. Nothing is too much trouble.

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Review from Debra C (Niece of Resident) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A home from home with 24 hour care by staff who give 110% commitment to their roles. Friendly atmosphere with lots of activities suited for all kinds of residents. Even a resident cat. Early days, but so far very impressed by all I've witnessed.

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Review from D D (Husband of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot compliment this care home with any higher regard that I have at this time. The management and staff are absolutely first class at all they do, with their love and care for everyone including visitors, I think the example is set by the management. Myself and family hold this whole team in great
love and respect.

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Review from Jayne D (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise sufficiently the level of support we received as a family from Alexandra House Gateshead.
Unfortunately for medical reasons, our mum has not had the opportunity to reside at Alexandra House, but the help, reassurance and support we received from the manager needs to be highlighted as
exceptional and very professional.
On entering this care home we instantly got the feeling of warmth and friendliness. It's bright and inviting and all staff were very attentive to the residents.
I would highly recommend this home.

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Review from Lynn E (Daughter of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad became a resident of Alexandra House in October 2017 and since his first night, my family and I have peace of mind knowing he is well looked after and as happy as he can be with the aggressive Dementia condition he has. The home is very secure, the staff know us all and there’s always someone
nearby keeping watch. The hallways are brightly decorated and it’s easy to see how it captures the interest of my Dad and the others on his floor. The staff have such a lovely way with all the residents and seem to treat them like their own family. They involve them in many activities, hold charity events, raffles and throw parties which we’ve been amazed to find my Dad has enjoyed. Staff are always on hand if you need to talk or have any questions and we’ve found them all to be very understanding, genuinely caring about residents and the families who visit. Having not even known this care home existed until we started looking, we couldn’t have hoped for a better place for my Dad to live.

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Review from Christine W (Daughter-in-law of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is on end of life care, she is pain-free and comfortable. Nursing care is second to none. They treat her with dignity and care. I could not wish for better care for my mother-in-law, kindness, patience and understanding. Thank you all.

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Review from Michelle G (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's health has very much improved since coming into Alexandra as an emergency in August. The staff have been very helpful, supportive and have taken the time to listen to any small concerns I may have had. My Dad refers to his room as his house, which is very nice to hear. Thank you to all the
staff who do a great job and as a carer myself, are underpaid for the work they do.

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Review from N S (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra House is a very welcoming and caring environment. The staff are fantastic and always go the extra mile. Nothing is too much trouble. My dad is very well looked after and he is very happy and content. The food is excellent with plenty of choice and everywhere is spotless. All visitors are made
to feel part of the family and I couldn't wish for a better home for Dad.

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Review from Julie M (Granddaughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my nana receives. The carers are very good with her and the home is well managed. Her personal needs seem well catered for. She seemed happy and content today.

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Review from D M (Son of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I went to visit my mam today and she was happy and content the carers were all around her as I came out of the lift having a laugh and making sure she was alright.
I am very happy with the care my mam gets at Alexandra House, her dementia is getting worse but the carers are very patient and caring
with her.

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Review from Thomas R (Son of Resident) published on 10 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra House is a safe place to live in. The staff are very friendly and helpful. They treat the residents with respect. The rooms are very comfortable and clean. The food is at a good standard compared to a lot of care homes. My father was in the home for 4 years and past away peacefully, aged 90.
Thanks very much for the help and support.

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Review from Joan N (Resident) assisted by family/friend published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Happy with the care home, very helpful staff. I've been here for over 2 years and enjoy it. The food and drink is good however the activities/entertainment could be improved. Thank you.

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Review from Judith W (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has dementia. The staff at Alexandra House are very kind to her. She is very well cared for, they treat her and all the residents with respect. They have a lot of patience.
All care workers deserve a huge pat on the back and a pay rise.
Thank you very much.

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Current Review Score: 9.0 (8.950)

Overview of Review Score

The Review Score of 9.0 (8.950) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Alexandra House is calculated as follows: ( (49 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 57 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Alexandra House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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