What types of Care is Barchester Appletree Grange Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Appletree Grange Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Barchester Appletree Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Appletree Grange Care Home to the centre of Chester le Street?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Barchester Appletree Grange Care Home, Durham Road, Birtley, Chester le Street, Tyne & Wear DH3 2BH

Review from Michael T (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience

Stayed with my dad until an ambulance arrived at 12 at night. As I live in London I can't explain how great full I was knowing dad wasn't on his own
I really appreciated there care and understanding to the situation

Reply from Jane Longstaff, On behalf of Appletree Grange at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A B (Wife of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience

In the few months my husband has been in care, I found the staff very caring, that includes all staff from Management to Domestics. All my husband's needs have been taken care of and privicy and dignity has been shown to him. I would recommend Appletree Grange to anyone who may need care.

Reply from Jane Longstaff, On behalf of Appletree Grange at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from C R (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience

The care home was very quick to respond to my inquiry for respite care admission. They made the necessary arrangements with the hospital before discharge. That took a weight off my shoulders during an acutely difficult period. On admission to the care home, my relative was assessed for risk of falls

and appropriate measures were quickly put in place. I have observed that there is a very good ratio of staff to clients. There are weekly GP visits. The management is quick to respond to queries from clients' next of kin. I have had no cause to make a complaint about this establishment in the six weeks that I have been dealing with it. I think that it is a very good care home.

Reply from Ben Patterson, General Manager at Barchester Appletree Grange Care Home

Hello, thank you for your feedback. We are really pleased to hear such positive feedback and that your family member is happy and content here at Appletree Grange.

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Review from J S (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience

My mum has been a resident of Barchester Appletree Grange Care Home since February 2024. The staff in the care home are fabulous! My mum is happy and looked after with the utmost care and dignity. There are lots of activities for the residents to enhance their day and ensure they feel valued. I must

mention the new manager who joined in October 2024. He is fantastic and has introduced new initiatives and ideas all of which have further improved the home. Well done!

Reply from Ben Patterson, General Manager at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from I B (Wife of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience

My first impression when I entered the home was that it was a very happy place. The staff were very friendly and professional. The atmosphere was so relaxed. I felt sure my husband would be well cared for.
He has a lovely room looking out onto the road which he likes because he loves to watch what

is going on. I am so glad he is able to stay here.

Reply from Ben Patterson, General Manager at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Harry H (Husband of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience

I cannot praise too highly what I think of the care, the staff and the food that my wife gets since she came into Barchester Appletree Grange Care Home about one month ago.

Reply from Jane Longstaff, On behalf of Appletree Grange at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from M D (Friend of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience

As a friend of the service user, I can only comment on a limited number of categories. I have found the staff to be welcoming, friendly, and helpful. The home is clean and well cared for, with renovations currently ongoing. The residents are well presented in clean clothes with attention to personal

care, for example, hair and cleanliness.

Reply from Jane Longstaff, On behalf of Appletree Grange at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P C (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience

Since my mother came to Barchester Appletree Grange Care Home, I have been more than happy with the care from the staff. They always keep me updated with mUm's care plan and her well-being.
Manager and staff are always busy with the residents, making sure they are well looked after.
Nice to see that

all areas are getting refurbished.

Reply from Jane Longstaff, On behalf of Appletree Grange at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Christine C (Daughter-in-law of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience

From the moment my mother-in-law came to this home, I felt as if she was totally cared for, the manager and now they have a temporary manager and all staff are fabulous. The home is currently getting redecorated to a very high standard and there are daytime activities which help their days being entertained.

I can't stress enough about the fantastic staff.

Reply from Jane Longstaff, On behalf of Appletree Grange at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from T H (Son of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience

Clean, tidy rooms.
Friendly, efficient staff.
Mother receives the care and attention she needs.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A G (Relative of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience

My parent receives excellent care from staff. Manager and carers are friendly and welcoming any time of day or night. Activities were amazing, but have dwindled off recently, hopefully, this will pick up again soon. I definitely recommend Appletree Grange to potential new residents and families.
However,

the home is let down by Barchester and needs an upgrade inside and out. The building is unappealing and doesn't do justice to the wonderful staff inside. Rooms are shabby and need painting, curtains and bedspreads are dull and dingy, drawers, wardrobes are old and need replacing with furniture fit for purpose. Barchester claims they have invested in refurbishments since 2015, but it appears Appletree has been overlooked; maybe the refurbishments are focused on the bigger, more lucrative homes. Thanks to the dedicated staff my parent is happy, safe and content and because of dementia unaware of their surroundings, but families are aware. It saddens me that loved ones and staff seem to have been forgotten by the owners.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Appletree Grange Care Home

Thank you for taking the time to write a review for Appletree Grange and for your very kind words about our staff. It is a testament to the hard work and dedication of our team and to the quality standard that we expect within every Barchester home, your feedback will be shared with all our team members. I am sorry to hear you feel our home décor and facilities are not up to standard. Barchester has been investing in a major refurbishment programme since 2015 which goes into established homes and works with the home staff and residents to create wonderful redesigns and updates to ensure our homes reflect the high standard of service we provide. I appreciate your feedback and will certainly look at areas we can improve the environment going forward.

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Review from D G (Son of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience

Appletree Grange staff made my dad's stay at the care home a contented one they treated him with care, dignity and most importantly made him happy. Unfortunately, my dad died on the 14th of April 2023 but only the Friday before his death he was dancing with the carers as they had a singer performing.

We will always be grateful to the manager and her team for looking after him.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S M (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

This review is related to the end-of-life care our mother received. The professional support from four particular members of staff and others was outstanding. Their commitment to our mother's comfort, dignity, medical, spiritual and social needs was outstanding. She died peacefully, pain-free and in

comfort. In addition, the support to the family was compassionate, kind and caring. This is professional residential care at its best. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Appletree Grange Care Home

Condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J T (Son of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience

The staff and home are very good.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Charlotte L (Granddaughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

Always friendly, and Granny is always very happy.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Danielle L (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

Always a pleasure to visit Mum in the home. She is always allowed to choose her clothes, what she wants to do and her carers. The manager is always happy to answer any questions and is always reassuring in all my questions. Always feels comfortable coming to talk.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from E R (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience

Our mum has been at Appletree for 2 years in February and has been very well cared for and happy. The staff are all wonderful and do a fantastic job and are very hard working, but I feel there is a need for more staff to refill permanent jobs of people who have left of late, hopefully, it will improve

very soon! Activities have been non-existent of late but things are on the up with wonderful new activities lady with good ideas, doing a fab job. The home could do with a total refurb inside and out, hope it happens very soon, spending some money would make a huge difference.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Appletree Grange Care Home

Thank you for taking the time to write a review for Appletree Grange and for your very kind words about our staff. It is a testament to the hard work and dedication of our team and to the quality standard that we expect within every Barchester home, your feedback will be shared with all our team members. I am sorry to hear you feel our home décor and facilities are not up to standard. Barchester have been investing in a major refurbishment programme since 2015 which goes into established homes and works with the home staff and residents to create wonderful redesigns and updates to ensure our homes reflect the high standard of service we provide. I appreciate your feedback and will certainly look at areas we can improve the environment going forward.

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Review from Marjorie F (Niece of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience

With regret, I have had to place my aunt in a care home but it became necessary for her increasing needs and safety. Appletree Grange is close by and was recommended by a friend. I have had experience with other care homes and can say that Appletree Grange is the best because of the care I see given

to all residents, the staff are amazing. I have been into smarter homes but it is all about how hard staff try to make residents' lives as comfortable as possible. I would recommend this care home to others.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from K G (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience

Generally happy with the care she has been given and she has never complained about anything I live near the home and visit often.
One issue is the lack of parking facilities and we have to often park at the nearby garden centre.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J A (Power of Attorney of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience

The manager/deputy are a credit to your company. Excellent staff, attentive, caring, efficient and knowledgable. The rooms are shabby and require painting badly. Bedspreads are worn and dated, the furniture is old, drawers stiff, wardrobe doors stick, cabinets chipped. Tv's no signal and no remotes.

The place is let down by the communal area, chairs have seen better days and need better covers on. Table for coffees needs to be more stable. The home itself is ready for an upgrade to reflect the staff and their dedication and excellent service they provide.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home

Thank you for taking the time to write a review for Appletree Grange and for your very kind words about our staff. It is a testament to the hard work and dedication of our team and to the quality standard that we expect within every Barchester home, your feedback will be shared with all our team members. I am sorry to hear you feel our home décor and facilities are not up to standard. Barchester have been investing in a major refurbishment programme since 2015 which goes into established homes and works with the home staff and residents to create wonderful redesigns and updates to ensure our homes reflect the high standard of service we provide. I appreciate your feedback and will certainly look at areas we can improve the environment going forward.

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money