Staff friendly, helpful and caring. Couldn't have asked for a better place for Mam
Andrea R (Daughter of Resident)
The excellent standards are consistent and all of the staff are very pleasan
Matthew M (Husband of Resident)
The food is lovely and there's always plenty of activities and regular entertainment.
Christine T (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Appletree Grange Care Home has a Review Score of 9.6 (9.596) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Appletree Grange Care Home has 59 reviews.
Review from G R (Wife of Resident) published on 21 July 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from H W (Granddaughter of Resident) published on 21 July 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Sharon W (Daughter of Resident) published on 21 July 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from M L (Wife of Resident) published on 8 March 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from K P (Daughter of Resident) published on 17 January 2022
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from L W (Daughter of Resident) published on 6 June 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Dacid M (Son of Resident) published on 6 June 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Carol G (Niece of Resident) published on 10 May 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.
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Review from John G (Nephew of Resident) published on 6 January 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A M (Great-Nephew of Resident) published on 21 September 2020
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home
Thank you for your review and we are delighted to hear how your Aunt enjoys our life enrichment programme. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Patricia F (Wife of Resident) published on 19 February 2020
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Joanne (Granddaughter of Resident) published on 16 September 2019
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Review from Pat M (Daughter of Resident) published on 2 July 2019
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Reply from Sharon Stewart, General Manager at Barchester Appletree Grange Care Home
Thank you so much for your kind words.
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Review from Andrea R (Daughter of Resident) published on 13 June 2019
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Reply from Sharon Stewart, General Manager at Barchester Appletree Grange Care Home
Thank You for your lovely review it is most appreciated.
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Review from Catherine (Daughter of Resident) published on 23 January 2019
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Review from Paul M (Brother of Resident) published on 10 May 2018
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Parking can be a problem too.
Reply from Elizabeth Brown, Manager at Barchester Appletree Grange Care Home
Thank for your review, it is much appreciated.
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Review from Sue R (Daughter of Resident) published on 9 May 2018
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Reply from Elizabeth Brown, Manager at Barchester Appletree Grange Care Home
Thank you for your review. I will ensure the staff are made aware of your kind words.
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Review from T G (Son of Resident) published on 1 May 2018
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Review from Matthew M (Husband of Resident) published on 1 May 2018
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I know my wife is in a very good and caring home. She feels safe and wanted and has friends which also includes all the staff. Appletree takes care of
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Review from Christine T (Daughter of Resident) published on 29 March 2018
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The Review Score of 9.6 (9.596) out of 10 for Barchester Appletree Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.596 for Barchester Appletree Grange Care Home is calculated as follows: ( (88 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 136 Ratings = 4.596
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Appletree Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Apr 2022
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Job Title: Administrator
Hi, my name is Nicola and I joined the Appletree team in August 2022. I am the Home Administrator. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning reception; there's never a dull day!
I consider myself to be extremely privileged to work with such wonderful people, full of humour with wonderful stories to tell.
Job Title: Head Chef
Hi, my name is David and I am the Head Chef here at Appletree Grange. I bring a wealth of experience and knowledge to the home and have worked in the hospitality sector since I was 17 years old. I have previously cooked in hotels, restaurants, and in the army. Cooking is a passion of mine and I love seeing our lovely residents enjoying their meals. Here at Appletree Grange, we provide a wonderful choice of delicious and wholesome dishes. The food and the dining experience at Appletree Grange is recognised as an integral part of the lifestyle here at the home and I am responsible for managing the catering team, ensuring they provide a quality catering service to all our residents, guests and visitors.
Job Title: Head of Housekeeping
Hi, my name is Julie Redden and I am the Head Housekeeper here at Appletree Grange. I have worked here for many years; it’s a lovely environment for residents. I enjoy getting to know those we support and their loved ones. Outside of work, I love spending time with my family, and I also like to go out for meals. I also love shopping, especially for new shoes and perfume.
Job Title: Carer
Joined: 2022
Hi, I’m Leigh, I joined Appletree in September 2022 as a Care Assistant and I enjoy getting to know our residents, it’s a lovely environment for them and I love working here and hope to be here for many years to come. I love working as part of a team in delivering quality care and lifestyle for our residents - it feels like an extended family.
Job Title: Carer
Joined: 2022
Hi, my name is Reneye and I joined Appletree Grange in 2022 as a carer, I really enjoy my job and caring for all of our residents. I continue to develop my skills to support our Residents on a day-to-day basis, I enjoy my job and enjoy any training that helps with my continued development that enhances the delivery of great Quality of Care to my Residents within the Home.
Job Title: Kitchen Assistant
Joined: 2014
Hi, my name is James and I am a Kitchen Assistant at Appletree Grange and joined the home in 2014. I love my job and spending happy times with our residents and staff.
Appletree Grange is a very happy home and there is lots of laughter. This makes it a pleasure to come to work.