Armstrong House

110 Lobley Hill Road, Bensham, Gateshead NE8 4YG
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9.8 85 Reviews
  • Armstrong House, Gateshead
Armstrong House care home in Bensham, near Gateshead, is a modern, purpose-built home with a friendly and compassionate team who provide exceptional residential, nursing and specialised dementia care, as well as sensitive end of life care.

Each en-suite bedroom is light, airy and comfortable. The home has wonderful facilities including cosy lounges and dining rooms, plus a hair and nail salon. The beautifully landscaped grounds have raised flower beds, patios and lawn areas - they’re the perfect place to sit and chat with visitors or get involved in gardening.

The team works with residents and their families to design care and activity plans tailored to each person's unique needs and preferences, and the talented chefs also create bespoke menus.

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Care Provided by Armstrong House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cheryl Bailey (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Armstrong House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,195
    • Self-Funded Residential Dementia Care from £1,285
    • Self-Funded Nursing Care from £1,435
    • Self-Funded Nursing Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,245
    • RESPITE Self-Funded Residential Dementia Care from £1,334
    • RESPITE Self-Funded Nursing Care from £1,485
    • RESPITE Self-Funded Nursing Dementia Care from £1,575

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Armstrong House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Armstrong House Reviews (85)

Total of 85, showing 1-20
9.8

Armstrong House has a Review Score of 9.8 (9.758) out of 10, based on 20 reviews in the last 2 years. Over all time Armstrong House has 85 reviews.

Overall Experience

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Review from Judith C (Friend of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We said a very sad farewell to our neighbour and our friend when she moved into Armstrong House last year and we have visited her regularly since then.
What a difference this care home has made!
When she first arrived she was low in spirit, energy and well-being but every time we have visited since
we have seen an improvement. The building is warm, comfortable and inviting, the staff are welcoming and always ready to help. They demonstrate real care and attention and our friend has blossomed in this caring environment. She approached Christmas still unwilling to leave the building to be with family, but she did go to them at Christmas and since then she has been to a particular pop group themed afternoon in another care home dressed in a themed outfit! and enjoyed every minute. We visit in the morning as she is usually busy in the afternoon involved in various different activities.
This is a care home and they certainly do care, well done to all staff concerned.

Reply from Margaret Frater, Reviews Team at Armstrong House

Hi thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from Sheran J (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Armstrong House inspires me with confidence and helps me relax knowing that my mam is in the best place for her needs. I used to feel guilty about not having her live with us, but I know now that she would have been bored and frustrated having to fit in with our routines. At Armstrong House, she sees
a real variety of people, residents as well as staff and visitors and we are able to visit regularly. She particularly likes being included in all the activities which I feel really helps to keep both her cognitive and social skills working hard, pushing back the inevitable final memory loss. I love the warm welcoming nature of the place where everyone seems to know both our names. A real treat has been to send social media links to relatives so they can see all the things she's been engaged in as she isn't able to remember to tell them. She also likes being asked for her opinion on the care she receives and she is really pleased to have one of the staff escorting her to a big family event soon.

Reply from Reviews Team, Reviews Team at Armstrong House

Thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.


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Review from Karen A (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mother was a resident at Armstrong House for over 2 years. She had an accident, which resulted in her being admitted to the hospital. I was not informed, and she was discharged from the hospital three weeks later. I was still not informed. She then passed away, I still was not informed. I was eventually
informed 3 weeks after her death when I visited her on Xmas Eve.

Reply from Samantha Debenham, Reviews Team at Armstrong House

We are extremely saddened to hear of your experience at Armstrong House. Our sincere apologies were extended at the time of this incident, and we continue to offer our condolences and regret with regards to your experience. Our team always stay connected with residents loved ones, particularly during circumstances whereby they have fallen ill or have sadly passed away, and the home attempted to contact you at the time with no success. Our team have continued to reach out to you so please do get in touch if youd like to discuss this further with the team.


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Review from Tom B (Brother of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in several care homes for respite while his wife has a much-needed break but this care home seems to know how to get the best out of him very good and caring staff and facilities would definitely recommend.

Reply from Caprice Geisha, Reviews Team at Armstrong House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Maxine M (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff I have dealt with so far have been extremely friendly and helpful with any information or questions I have had. Dad has only been in Armstrong House for 2 weeks but so far our experience has been very good. Staff interact with Dad excellently making him laugh and this has enabled him to settle
in very easily. Dad has a lot of toilet accidents and his floor gets very wet/sticky/dirty/smelly and although we appreciate the cleaners can’t be in his room 24/7, we do feel it may need a little more attention than the norm. We have offered to clean/mop ourselves but we have been informed that staff will see to it. When Dad is asleep he salivates a lot staining his pillowcase and duvet and he spills things due to shaking with Parkinson’s, and feel his bed may need changed more than normal. Overall, so far very happy with Dad's care.

Reply from Samantha Debenham, Reviews Team at Armstrong House

Thank you for taking the time to review your experience so far at Armstrong House. We are pleased to hear you have been well supported by the team here, our team provide the best of care to residents and its great to see so many residents with smiles on their faces! We are disappointed to hear your comments with regards to the cleanliness and upkeep of your father's room. Please rest assured that, although our housekeeping team clean and mop regularly, our management team have addressed your concerns this with our housekeeping team. We encourage consistent feedback from both relatives and residents so we will keep in touch with you to ensure any concerns you have are actioned timely and appropriately.


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Review from Valerie H (Sister of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely place, the rooms are lovely and very clean. The food looks really appetising and all the staff are so welcoming and genuinely seem to care about the individuals they look after. I asked if I could bring in my dog to see my brother and they were happy to let me do this.
Overall it’s a
lovely little place, like a little hotel.

Reply from Margaret Frater, Reviews Team at Armstrong House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from A G (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in Armstrong House. He joined Mam who was already residing there on the nursing unit. My dad is on the Dementia unit. Sadly my mam passed away in February leaving Dad there alone. At first, I thought it would be awful and Dad would find it hard. I shouldn't have worried at all.
The staff
who take care of my Dad are the most wonderful, caring, professional, loving, people I have ever encountered.
The time and patience they give to Dad is wonderful. They have learned how the Dementia has affected Dad and have developed a way of dealing with issues that sometimes arise.
The unit is clean lively fun but safe. There are always activities to join in and music or films are always available. When my Dad developed this most devastating illness I couldn't see any light at the end of the tunnel and I wondered what would become of him. I had a heavy heart for months but now
when I walk out of Armstrong House I walk out with a smile on my face knowing Dad's ok.

Reply from Margaret Frater, Reviews Team at Armstrong House

Thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedbackThank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from Peter H (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mother, up to and including her final days, was exemplary. Staff made every effort to ensure her comfort and to support her family. Carers were continually friendly and helpful, despite ever-increasing demands on their time. Thank you to the staff and management at Armstrong House.

Reply from Reviews Team, Reviews Team at Armstrong House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from Catherine G (Granddaughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff and the care offered at Armstrong House. My grandmother has been cared for impeccably for 3 years and whilst her physical care has been to an extremely high standard, seeing the emotional care and attention paid to her and the way the staff have gotten to know
her as an individual is amazing. They see to her individual needs, making sure she’s well fed with all her favourites, whilst making sure that she receives any medical care she needs too. The warmth from the staff has been heartwarming and second to none and as a family we can’t thank them enough.

Reply from Margaret Frater, Reviews Team at Armstrong House

If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from Angela R (Daughter-in-law of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Armstrong House in October 2023 and I can't fault it. She is well cared for physically and emotionally by the wonderful professional staff. It is lovely to see her partaking in activities and enjoying the entertainment provided on a regular basis. She is well fed with a good
variety of nutritional food and like all of the residents treated in a respectful and dignified manner.

Reply from Margaret Frater, Reviews Team at Armstrong House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from B G (Wife of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely caring home where they have the resident's best interests at heart.
A welcoming environment with amazing hard-working staff and management.
My husband is very happy and well cared for, which as a family, puts our minds at rest.

Reply from Caprice Geisha, Reviews Team at Armstrong House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J C (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in this fabulous care home from March 2020 on the very first lockdown day. Staff were great with her until I was able to visit myself once restrictions eased. Would go and visit every day and got to know alot of the residents as well as the staff. All round nice caring people and a welcoming
home, would definitely recommend.

Reply from Caprice Geisha, Reviews Team at Armstrong House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Lorna M (Daughter-in-law of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident on the general nursing floor since the end of September 2023. She is really happy which makes us happy too. Can't fault anything, she has a brilliant social life due to all of the activities that are on.
The staff all seem very happy and friendly. Would recommend
this home without hesitation.

Reply from Margaret Frater, Reviews Team at Armstrong House

Hi Lorna, thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Philip R (Son of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mother's time in Armstrong House I've seen a massive change in her. Her cleanliness was a main concern due to a previous home. Armstrong House has been fantastic, with baths and showers every day. Her 1 to 1 with carers has been fabulous. Thank you to the person for doing Mam's hair. Fab.
I can't really pick a favourite carer although I have a soft spot for one in particular and of course one other. In fact, you are all my favourites. Thank everyone for your hard work and dedication and for making my life happier with less worry. Thank you from the bottom of my heart.

Reply from Margaret Frater, Reviews Team at Armstrong House

Hi Philip, thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Karen J (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Armstrong House go above and beyond to deliver a fantastic standard of care to the residents. My mother-in-law resides there and is so happy and content. She recently had a birthday and a lovely cake was provided. Armstrong House is a big extended family where residents are valued and the
staff work so hard, a truly devoted team. My Mam passed away two years ago at Armstrong House and the love, care and dignity she received towards the end of life will always stay with me, and the gratitude I have for the fantastic staff cannot be measured, they are simply the best.

Reply from Margaret Frater, Reviews Team at Armstrong House

Thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Joan C (Sister of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a 5 star accommodation.

Reply from Martha Piper, Martha Piper at Armstrong House

Hi Joan, thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks,
The Care UK team


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Review from A C (Brother-in-law of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had dementia and her home was okay. But this one that my brother-in-law is in is far superior. It's 5 star.

Reply from Caprice Geisha, Reviews Team at Armstrong House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J R (Sister of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the management and staff are very efficient, always helpful and more. The relationships between the staff are very good. I am pleased we have placed my sister in Armstrong House it helps to know she is well cared for, thank you.

Reply from Holly Cole, Reviews Team at Armstrong House

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from Judith S (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled into Armstrong House surprisingly well after a long stay in hospital. She feels well cared for and supported. I have found that if there have been any issues, they have been dealt with promptly. All staff are friendly and approachable, and I feel reassured that she is being cared
for well.

Reply from Martha Piper, Reviews Team at Armstrong House

Hi Judith, thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from A W (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to commend Maggie and her team for the amazing care they give my little mam. I have never seen her so relaxed and happy. They all go above and beyond to take care of not just mam but of us too. Special thank you to the staff, you really are angels without wings.
Keep up the amazing
work and thank you for making a difficult time in our lives that little bit easier.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Armstrong House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Armstrong House is calculated as follows: ( (204 Excellents x 5) + (17 Goods x 4) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 231 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Armstrong House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Cheryl

Cheryl Bailey

Job Title: Home Manager

I’m a Registered Nurse with over 25 years of experience in care home management.


I’ve achieved my Level 4 in Management training and am also a qualified mental health first aider.


I have experience working for large care providers and care homes, including looking after a multi-site home that I helped to turn around from a Requires Improvement rating to Good in all areas within six months. I joined Care UK after hearing great things and wanting to become part of the team.


My role is centred around making sure residents and families are happy, and my favourite part of my job is spending time with residents and their relatives. In this role, it’s important to be open, friendly and outgoing. I believe the Home Manager needs to be a people person, have an open-door policy and always be approachable.


As a team, we support each other like a family through good times and bad. I feel proud of what we do when residents are happy in the home.


I like reading and doing crafts when I’m not working. I also enjoy spending time with my family.


Frequently Asked Questions about Armstrong House

What types of Care is Armstrong House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Armstrong House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Armstrong House have?

There are 71 Single Rooms.

What are the Facilities & Services at Armstrong House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Armstrong House to the centre of Gateshead?

0.8 mile(s) as the crow flies, distance by road may be significantly further.