Armstrong House

110 Lobley Hill Road, Bensham, Gateshead NE8 4YG
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9.8 85 Reviews
  • Armstrong House, Gateshead
Armstrong House care home in Bensham, near Gateshead, is a modern, purpose-built home with a friendly and compassionate team who provide exceptional residential, nursing and specialised dementia care, as well as sensitive end of life care.

Each en-suite bedroom is light, airy and comfortable. The home has wonderful facilities including cosy lounges and dining rooms, plus a hair and nail salon. The beautifully landscaped grounds have raised flower beds, patios and lawn areas - they’re the perfect place to sit and chat with visitors or get involved in gardening.

The team works with residents and their families to design care and activity plans tailored to each person's unique needs and preferences, and the talented chefs also create bespoke menus.

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Care Provided by Armstrong House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cheryl Bailey (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Armstrong House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,195
    • Self-Funded Residential Dementia Care from £1,285
    • Self-Funded Nursing Care from £1,435
    • Self-Funded Nursing Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,245
    • RESPITE Self-Funded Residential Dementia Care from £1,334
    • RESPITE Self-Funded Nursing Care from £1,485
    • RESPITE Self-Funded Nursing Dementia Care from £1,575

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Armstrong House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Armstrong House Reviews (85)

Total of 85, showing 21-40
9.8

Armstrong House has a Review Score of 9.8 (9.758) out of 10, based on 20 reviews in the last 2 years. Over all time Armstrong House has 85 reviews.

Overall Experience

  • 73
  • 11
  • 0
  • 0
  • 1

Date Published

85
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9
20
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Review from Teresa T (Daughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with how the home is run and Mam's care. Mam has dementia so don't get to know what goes on from day to day but moans about nothing happening.

Reply from Samantha Debenham, PA to Marketing Director at Armstrong House

We are pleased to hear that you are happy with your mother's quality of care and with how the home is run day-to-day. At Armstrong House, our Lifestyle team ensures there is a varied activities plan each day, including group and one-to-one activities, taking into account residents' preferences. These plans are circulated to all residents and relatives are kept informed at our monthly relative meetings. We also encourage relatives to follow our Facebook page to stay up-to-date with activities happening in the home.


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Review from J M (Niece of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this place is very good for the needs of my relative who needs care and helpful staff. Friendly happy staff. Plenty for them to do. Very much going on to keep them active. Within one week I've seen so much change in my relative. So happy.

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Review from Jill H (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Armstong House for a year, the care she receives is outstanding all the staff go above and beyond for my mother. All my requests have been met. All the girls and guys are always loving and caring for my mother, they are like family to her now. When my mother became ill and was
admitted into hospital all the staff were concerned and rang me every day, to ask how she is, which was a lovely way of showing how much they all care for her. Mother can be a little cheeky now and then and they still attend to all her needs, I have to say all the staff are amazing in their care for my mother. They are always very friendly to me. I would like to thank you for all of your kindness and attention for helping me to take care of my mother as her dementia is gradually getting worse. It's times like this when I realise how lucky I am to have people like you in my life. As you help me a great deal in lots of ways. I wished I had family like the staff in Armstrong House.

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Review from L A (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and very supportive. Always trying their best to support my mum and my siblings. Any concerns are addressed immediately and I can't praise them enough. Not met the new manager yet though.

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Review from B C (Son of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and take good care of my mother, her room is always clean and she likes the food. We are always kept up to date with any changes in her medication and any incidents ie trips or falls.

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Review from Marion P (Sister of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in the care of Armstrong House since 2016. The level of care has been outstanding and very personal for my sister who was extremely happy there. The Management and staff at all levels have been extremely good and kind throughout. I would highly recommend Armstrong House, a very pleasant,
well-managed and comfortable place for your loved ones.

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Review from Matthew D (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. My father has been very well cared for. It has been a very positive experience. Any concerns are addressed immediately and I can’t praise them enough. Highly recommended. Particular credit to the Manager and Senior as well as the rest of the team for all the love, care, and support.

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Review from Elaine R (Niece of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to Armstrong House in January 2022, which was arranged by the hospital. I could not have found a better care home if I had to arrange it myself. The level of care is outstanding and my aunt was very happy there. The staff and managers always kept me informed and treated my aunt with dignity.
I have no hesitation in recommending Armstrong House.

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Review from Jeanette S (Daughter of Resident) published on 7 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Armstrong House enough, whether they are administration, organisation, care, nursing, medical or therapy they are so kind, caring, considerate, patient and helpful. Your dedication to my mam in her final few weeks was so appreciated, they went above and beyond to help Mam. It's a great
comfort to know she was so well looked after until the end. The family will be truly grateful for that and for what you did. It's down to you that we were able to get through such an incredibly difficult time.

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Review from J D (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had spent 6 1/2 years at Armstrong House. She was very happy there and loved her beautiful room. She was always treated with dignity and respect by the loving and caring staff. The home was well managed and kept immaculately clean. Can't thank the wonderful staff of Armstrong House enough for all
they have done for our mum. Would definitely recommend to anyone.

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Review from Linda B (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been a resident in Armstong House for the past 6 years, mum really loved living there and enjoyed joining in all the activities. The level of care my mum received has been exceptional and I cannot thank the manager and all her wonderful, professional, and caring staff enough. I would recommend
Armstong House 100% to anyone who is thinking of placing their loved ones into residential care.

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Review from Lisa R (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were outstanding looking after my mam. They communicated well with us and informed us of any changes to her care. They were so welcoming when we visited and caring and compassionate to my mam and treated her with dignity until her passing. The home is lovely and clean and they do a great job
of keeping the residents safe. All the staff from Manager, Office, Carers, Nurses, Domestic, Handyman have been brilliant. I would definitely recommend Armstrong House for anyone needing nursing and Dementia care.

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Review from Anthony J (Son of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding levels of care for our Mum as well as ourselves (four children visiting Mum). Staff were attentive to Mum's needs, professional, sensitive and caring from the manager, carers, nurses and domestic staff. We would highly recommend Armstrong House to anyone who requires nursing and dementia
care.

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Review from A M (Son of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid restrictions were a bit OTT but know the home wasn't to blame. I also strongly oppose the sacking of unvaccinated staff. The care from Armstrong House was amazing though. Lovely staff who cared for our mother to her final days.

Reply from Samantha Debenham, PA to Marketing Director at Armstrong House

Thank you for taking the time to leave a 5 star review of Armstrong House. We are delighted to hear that you felt your mother’s care to be excellent. We know that visiting during the pandemic has been frustrating but, as you can appreciate, restrictions are in place for the safety of residents and colleagues. Because visits are more flexible in exceptional circumstances, we were happy that time with your mother wasn’t restricted. We are pleased to say that no colleagues left Armstrong House due to not being vaccinated.


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Review from Allison H (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care mum received at Armstrong House over the past nine years has been excellent. The care and attention the team provides has been outstanding and I would say to anyone looking for care in Gateshead to look at Armstrong House.

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Review from Pauline O (Granddaughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Armstrong House for three and half years. The staff go beyond their duty to look after the residents. They are caring and treat the residents as if they were their own family, the residents are treat with dignity until the end. Also the family are kept informed of all
that goes on. It
has been a difficult year for homes, Armstrong House has kept the residents safe, providing visiting options as soon as it was possible. Cleanliness in the home is superb for all areas and the residents themselves. Activities for residents is fantastic.

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Review from R S (Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very useful and helpful. Nothing too much bother.

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Review from Gail M (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The dignity and empathy given to my dad were excellent. The short time he was in the care of Armstrong House, he was comfortable. Fantastic communications from all staff to myself was faultless. Even though he didn't have much time left, I appreciate being able to see him when and however long I wanted
to be there. Staff are wonderful, a credit to social care, showed me, there are still wonderful people in this world.

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Review from D H (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, Mam had a short stay in Armstrong House, but during her time there, I thought the staff went above and beyond what was expected to keep her comfortable, amused and safe. From my point of view, nothing was too much trouble, and I was kept well informed of all circumstances surrounding
Mam. I would recommend Armstrong House to anyone if they needed to house an elderly relative.

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Review from David S (Nephew of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for the wonderful care given to my aunt. In her final days, we witnessed the wonderful love, care, and attention she was given. The care and support we were given whilst we sat with her on her final 3 days before she passed away was second to none, with a plentiful supply
of delicious meals, sandwiches, and drinks. Supporting us all of the time. If we had to leave her room staff stayed with her ensuring she was never left alone. The home itself is beautifully clean and furnished. I cannot recommend this home highly enough.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Armstrong House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Armstrong House is calculated as follows: ( (204 Excellents x 5) + (17 Goods x 4) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 231 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Armstrong House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Cheryl

Cheryl Bailey

Job Title: Home Manager

I’m a Registered Nurse with over 25 years of experience in care home management.


I’ve achieved my Level 4 in Management training and am also a qualified mental health first aider.


I have experience working for large care providers and care homes, including looking after a multi-site home that I helped to turn around from a Requires Improvement rating to Good in all areas within six months. I joined Care UK after hearing great things and wanting to become part of the team.


My role is centred around making sure residents and families are happy, and my favourite part of my job is spending time with residents and their relatives. In this role, it’s important to be open, friendly and outgoing. I believe the Home Manager needs to be a people person, have an open-door policy and always be approachable.


As a team, we support each other like a family through good times and bad. I feel proud of what we do when residents are happy in the home.


I like reading and doing crafts when I’m not working. I also enjoy spending time with my family.