Armstrong House

110 Lobley Hill Road, Bensham, Gateshead NE8 4YG
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9.8 85 Reviews
  • Armstrong House, Gateshead
Armstrong House care home in Bensham, near Gateshead, is a modern, purpose-built home with a friendly and compassionate team who provide exceptional residential, nursing and specialised dementia care, as well as sensitive end of life care.

Each en-suite bedroom is light, airy and comfortable. The home has wonderful facilities including cosy lounges and dining rooms, plus a hair and nail salon. The beautifully landscaped grounds have raised flower beds, patios and lawn areas - they’re the perfect place to sit and chat with visitors or get involved in gardening.

The team works with residents and their families to design care and activity plans tailored to each person's unique needs and preferences, and the talented chefs also create bespoke menus.

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Care Provided by Armstrong House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cheryl Bailey (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Armstrong House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,195
    • Self-Funded Residential Dementia Care from £1,285
    • Self-Funded Nursing Care from £1,435
    • Self-Funded Nursing Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,245
    • RESPITE Self-Funded Residential Dementia Care from £1,334
    • RESPITE Self-Funded Nursing Care from £1,485
    • RESPITE Self-Funded Nursing Dementia Care from £1,575

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Armstrong House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Armstrong House Reviews (85)

Total of 85, showing 41-60
9.8

Armstrong House has a Review Score of 9.8 (9.758) out of 10, based on 20 reviews in the last 2 years. Over all time Armstrong House has 85 reviews.

Overall Experience

  • 73
  • 11
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Review from Anita B (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Armstrong House looked after my dad for the last three months of his life. Their care was exceptional, their kindness and compassion was endless. Dad was cared for with skill, professionalism and dignity, he was a person not just another patient. Every member of the team from the manager down truly
focus on the well-being of their residents. Their kindness to me was also amazing, in the last week of dad’s life they looked after me like I was one of the team. Finally, the staff all lined the road from my dad’s hearse to drive past... a sign of respect which I will always treasure.

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Review from Debra C (Niece of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dedication of ALL the staff, to not only ensure all residents receive the best of care, but the family and friends too, particularly in these unprecedented times, is beyond imagination. My aunt resided there for almost 2.5 years where the staff made sure everything she needed was undertaken.
The support I received was second to none and I cannot thank the whole team for their truly amazing dedication to making every resident feel special. I will be forever in their debt. The organisation should recognise such an amazing team.

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Review from Lynne E (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident in Armstrong House for almost two years before she died recently. She was treated with so much care and tenderness. It was a comfort to know how well looked after she was particularly towards the end. I would like to express my gratitude to all the staff who work so hard to
keep our loved ones safe and happy. In these very difficult times, they have been absolutely amazing.

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Review from Robert B (Husband of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has just returned home from Armstrong House, which was originally for two weeks because of work being carried out at her home. Because the work had not been carried out fully, she was allowed to stay for a further week. This was greatly appreciated by myself and my wife. The staff were brilliant
in their jobs and cared for my wife with great compassion. Nothing was a bother for the staff who cheered my wife up greatly and took very good care of her while there. I would wholeheartedly recommend this care home to anyone requiring the best and utmost special care and attention. THANK YOU TO ALL STAFF.

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Review from David M (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my mum and dad both in together over the last 2 years. Found the level of care to be excellent with some carers going beyond what you would expect in terms of care.
I felt that the home was very well run and that the manager was an exceptional lady in terms of leadership and also in her social
skills relating to my and my wife.
In all my visits which must have been in the region of 200 visits, I never found my parents neglected or saw any signs of residents being treated badly.
The good work of the home helped me enormously in how I felt about my parents' deteriorating health. I could relax because they were cared for and genuinely loved.

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Review from Susan B (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anyone thinking of using Armstrong House for their loved one, just do it! My Mam has recently passed away but spent 7 wonderful years there after suffering a life changing stroke. The dedication of the staff is second to none and their treatment of my Mam was wonderful. Because my Mam was non verbal
after her stroke I worried that she might become lonely but I didn't count on the staff treating her as if she was family and including her in everything. If I had a question they answered it, a problem, they solved it. Without Armstrong House my Mam's last 7 years would not have been filled with fun, laughter and so much love 24 hours a day. As a family we can't thank the management and staff, past and present, for the excellent treatment they showed my Mam.

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Review from J F (Son of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring support for my Mum at the end of her life. I don't know who all the staff could keep up such unwavering kindness.

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Review from Gary C (Son of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care and attention given to my Mam. Kept her safe, content and happy during the last da s of her life. Nothing was any bother. Brilliant, caring and compassionate staff. I can't recommend or thank them enough.

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Review from Harry P (Son of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 18 months of her life at Armstrong House. She was registered blind and suffered from dementia. From the first time I walked into the building, I could sense she would be safe and well in this environment. On every occasion I visited my mother she was spotlessly clean and always
well presented. Dietary requirements were always met. Nothing seemed to be too much trouble to the staff to ensure a pleasant cheerful surrounding.
Visitors are made equally welcome and staff would give and encourage feedback from family. As a family, we miss our mother greatly but we have the comfort of knowing she was well cared for by all the staff at Armstrong House and for that, we will be eternally grateful.

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Review from Yvonne Y (Niece of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management was approachable and efficient. Staff caring, friendly and listen to requests and act on this. My Uncle received the best care and the staff always asked if there was anything we needed, especially as he was dying. They changed him often, and bedding and made him as comfortable as possible.
This will stay with me. Thank you.

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Review from Thelma B (Daughter of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was only in the care of Armstrong House for 4 weeks before he passed away, and he was treated with dignity and great care from the moment he arrived until his passing. From the first time we visited the home, the family were all made to feel so welcome. The Management and staff are a great team
and should be very proud.

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Review from Jennifer B (Daughter of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's Fast Track discharge from hospital necessitated an emergency admission to a nursing home and I was so lucky to find Armstrong House during my research online. Living in London and the urgency of the situation meant that I didn't have time to visit the home prior to my mother being taken
there but the welcome she got and the care provided could not be faulted. The managers were a breath of fresh air and, together with the nursing staff, ensured that my mother's final days were spent in a remarkable and caring environment where she was treated with dignity. Thank you all.

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Review from Sheila L (Daughter of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Armstrong House for approximately four months and I can honestly say that this was one of the best decisions that I have ever made. There was always fantastic nursing staff and carers on hand at all times, and I was kept well informed of everything that was going on. All of the staff from
management to cleaners were all caring and compassionate. My Mum was always treated with care and respect. I have no problem recommending Armstrong House to anyone who is looking for a nursing home for their loved one. I cannot speak highly enough about them. In my opinion, if this was a restaurant it would be awarded a Michelin 5 star rating.

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Review from F P (Nephew of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was cared for by the staff in a kind and friendly way.

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Review from E R (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam never wanted to go into a home! After a 2 week assessment, she didn't want to leave! She felt safe and well cared for. For my part the staff and facilities were excellent. My mam was treated with kindness, respect and compassion during her residency. She took a bad turn on 27/12/19. She was looked
after and nursed. Sadly she passed away on New Year's Eve. I would like to thank everyone at Armstrong House for their part in my mam's care and welfare and made her last year's happy ones.

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Review from Helen R (Daughter of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam had been a resident in Armstrong House for the last two and a half years until she passed away last week.
I can honestly say that this is a fantastic place for anyone to be looked after. The residents are all treated with the utmost respect and dignity and are extremely well looked after. The
staff know the residents so well and genuinely care for them. The care is of a high standard and the communication with the family was great.
There are two great activity coordinators who organise a wide variety of activities.
My mam loved all the staff and during her last week there it was obvious that the staff thought the world of her too. The carers were amazing caring for both my mam and the family during her final week there - we were so impressed by their compassion.
The manager has set high standards and it really shows - she runs a fantastic care home. Thank you.

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Review from A M (Son of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my mother's stay, she has been treated with dignity and respect. She was always happy and joined in with the activities. Her personal care was always to a high standard and the staff were always attentive and prompt to respond to calls. Overall Armstrong House provides high levels of care.

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Review from G H (Brother of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was in Armstrong House for 31 months, I am so glad I chose this for his final home. Dedicated caring staff and smashing management team. I can't thank them enough.

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Review from Peter A (Brother of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home for my twin brother Armstrong House stood out. This first impression was borne out by the standard of care he received. In particular, the attitude of the staff was at all times warm and caring towards my brother who clearly felt he was loved and respected. In summary, our
experience of Armstrong House was that it is all that a care home should be.

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Review from Gail C (Daughter of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mam was admitted here in July after spending 6 weeks in a hospice. Unfortunately, this turned out to be the final 6 days of my mams life. Right from the moment, we entered Armstrong House we were made to feel welcome and listened to by the fantastic manager. We felt very reassured that the
care my mam would receive would be caring, compassionate and individualised and it absolutely was. This is a large and very busy home but feels calm and under control at all times even though staff never stop for a minute. I can't praise the care my mam received enough ...it was exceptional. The manager and end of life champion amazing staff nurse attended mams funeral even though they had only known mam 6 days. Thank you very much from the bottom of our hearts. You do an amazing job.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Armstrong House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Armstrong House is calculated as follows: ( (204 Excellents x 5) + (17 Goods x 4) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 231 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Armstrong House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Cheryl

Cheryl Bailey

Job Title: Home Manager

I’m a Registered Nurse with over 25 years of experience in care home management.


I’ve achieved my Level 4 in Management training and am also a qualified mental health first aider.


I have experience working for large care providers and care homes, including looking after a multi-site home that I helped to turn around from a Requires Improvement rating to Good in all areas within six months. I joined Care UK after hearing great things and wanting to become part of the team.


My role is centred around making sure residents and families are happy, and my favourite part of my job is spending time with residents and their relatives. In this role, it’s important to be open, friendly and outgoing. I believe the Home Manager needs to be a people person, have an open-door policy and always be approachable.


As a team, we support each other like a family through good times and bad. I feel proud of what we do when residents are happy in the home.


I like reading and doing crafts when I’m not working. I also enjoy spending time with my family.