Armstrong House

110 Lobley Hill Road, Bensham, Gateshead NE8 4YG
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9.8 85 Reviews
  • Armstrong House, Gateshead
Armstrong House care home in Bensham, near Gateshead, is a modern, purpose-built home with a friendly and compassionate team who provide exceptional residential, nursing and specialised dementia care, as well as sensitive end of life care.

Each en-suite bedroom is light, airy and comfortable. The home has wonderful facilities including cosy lounges and dining rooms, plus a hair and nail salon. The beautifully landscaped grounds have raised flower beds, patios and lawn areas - they’re the perfect place to sit and chat with visitors or get involved in gardening.

The team works with residents and their families to design care and activity plans tailored to each person's unique needs and preferences, and the talented chefs also create bespoke menus.

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Care Provided by Armstrong House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cheryl Bailey (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Armstrong House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,195
    • Self-Funded Residential Dementia Care from £1,285
    • Self-Funded Nursing Care from £1,435
    • Self-Funded Nursing Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,245
    • RESPITE Self-Funded Residential Dementia Care from £1,334
    • RESPITE Self-Funded Nursing Care from £1,485
    • RESPITE Self-Funded Nursing Dementia Care from £1,575

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Armstrong House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Armstrong House Reviews (85)

Total of 85, showing 61-80
9.8

Armstrong House has a Review Score of 9.8 (9.758) out of 10, based on 20 reviews in the last 2 years. Over all time Armstrong House has 85 reviews.

Overall Experience

  • 73
  • 11
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  • 1

Date Published

85
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9
20
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Review from Ann Lynn W (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care provided by the home in which my mam stayed in for nearly two years.


I only wished the care available in Portugal, where I live, were as good.


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Review from Rita R (Daughter of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Armstrong House for 18 months until she passed away recently. She had dementia and was always treated with dignity, respect, patience, kindness and love. I had complete peace of mind when I wasn’t there. The staff adored her and her face lit up when they came into her room, which is the
highest praise of all. She was poorly when she first arrived and she improved enormously as a result of the wonderful nursing care she received, backed up by a GP from the local surgery who visits weekly, knows all the residents very well, and delivers exceptional care for them.
The atmosphere is warm and friendly and the whole team – nurses, carers, housekeeping, catering and maintenance- are unfailingly cheerful, kind, compassionate and thoughtful. Nothing is too much trouble for them. When my mum passed away, her carers were sensitive, immensely kind and supportive and took as much care of me as they did of her. They felt like extended family and I can’t thank them enough.

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Review from Catherine B (Niece of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff from admin to manager to carers provided exceptional care. Always helpful and went above and beyond to provide love, security, patience and understanding.

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Review from Kay B (Daughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident here for over a year and in that time our family got to know the staff here really well as dad was visited almost every day. I always found the staff to be cheerful, welcoming and genuinely caring towards the residents. There are daily activities to keep the residents socially
engaged if they wish to join in and the staff were great at keeping dad entertained. It was good to know that my dad was being so well cared for and had some activity to join in with while he was able to do so. I would highly recommend Armstrong House care home if you are in the difficult position of having to choose one for a member of your family.

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Review from Beatrice O (Wife of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in care at Armstrong House where he was treated with care, dignity, (and even love) and knowing this meant that my family and I were given peace of mind at this difficult time.
I would not hesitate to recommend Armstrong House to friends, although the hardest thing to do to your dearest
family is put them in care.

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Review from Terrie M (Daughter of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived in Armstrong House for the final 15 months of his life and I believe he had a better quality of life being there than if he had remained at home. This is due to the increased social interaction with other residents and staff and by joining in the many varied activities and parties provided.
His care needs were high and he was attended to with kindness. He also enjoyed all the meals provided. The family are very grateful to the manager and to all the staff for everything they provided in the care and wellbeing for my father. I couldn't have wished for a nicer place for dad to be. Thank you.

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Review from Norman H (Nephew of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of our family, I would like to pass on our appreciation and thanks to all members of staff that attended and cared for our uncle in his short time in "Armstong House".
I can say that we family members were also cared for with all of our needs etc, being met with respect and dignity in our
harrowing time.
All members of the staff were very professional at all times dealing with the needs of both the ill patient and family.
So we as a family send our thanks to all at "Armstong House".

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Review from A H (Sister of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was happy residing in Armstrong House and looked upon the staff as her friends.
She received the best care and attention throughout her stay there until her death on 18/02/18.

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Review from P S (Friend of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming and friendly. Care is great, management is second to none. Admin is lovely and very polite.

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Review from John D (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in this nursing home for a short time. However, the care shown was excellent, from both management and caregivers, the service was excellent. All staff showed support, professionalism and were very friendly. We were made to feel at home and at ease at this difficult time. I would certainly
recommend this care home.

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Review from Linda G (Daughter of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam was a resident from December 2015 until her passing on 2nd October. She was well cared for during this time, enjoying activities in which the family were also welcome to participate. Mam especially enjoyed the occasions when there was a singer visiting the home. The care on the residential floor
was outstanding, not only to Mam, but to the whole family too.


The kitchen staff always accommodated Mams fussy appetite and the laundry staff always took care with Mams clothing. Any requests we had were always dealt with promptly. The end of life care was so compassionate and I will be eternally grateful to the outstanding staff at Armstrong House.


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Review from Santanna R (Granddaughter of Resident) published on 10 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to start by saying the biggest thank you ever to all of the staff at this fantastic facility. During my nan's 2 year stay, they showed her and us nothing but respect, love and care. My nan's dignity was always a priority, even right at the end of her life. The staff there became like family
and not just carers. Even little requests that were made by my nan or us were always met no matter how big or small it was, she was cared for in a way in which we would have done ourselves and to the highest standard at all times.


The staff genuinely loved my nan and that has shown over the last few weeks especially, some of them even used to call her auntie or nana and that would make her smile. During her end of life, the staff were amazing with my family caring for us and supporting us at all times in a very personal way. Armstrong House is like a family and I couldn't be more thankful for everything they have done and for that, I will always be grateful. Amazing.


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Review from Julie R (Daughter of Resident) published on 10 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident in Armstrong House since December 2015 and has just recently passed away. The end of life care shown to my mother was outstanding, the care and compassion shown to my mother and all of our family who stayed with her for the last few days of her life was heartwarming and I truly
believe she would not have received this level of care anywhere else. Thank you Armstrong House for everything.

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Review from Anne S (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Armstrong House for emergency respite care for 7 weeks. The staff have all been very professional, friendly and always there if we needed to ask questions or needed any help. If ever my mother or anyone else I know needs care, I will highly recommend Armstrong House and its lovely
management and staff.

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Review from A M (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since 2012.
She is currently on the end of life pathway.
The staff have been excellent.
The care they have shown not only mam but to us as well at this very difficult time.
Mam is looking very settled and clean and tidy.
This makes an enormous difference to us.

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Review from Kevin R (Son of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall standard is very good. The care given to my mother is also very good, the staff are very pleasant and deal with any queried/comments I make. The cleanliness of the building is to a very high standard and the range of activities are very good which are well planned for the week. The only downside
is the lack of outside space/places to sit outside when the weather is fine due to lack of garden furniture/seating etc.

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Review from Bill G (Son of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent. All staff from management to part-time carers exhibit enthusiasm, professionalism and competence. Residents are treated with dignity and humour. Facilities are first class and there are plenty of engaging activities for the residents to participate in. At the top end of pricing, but
an excellent facility with top quality staff and care.

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Review from Louise R (Granddaughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is very happy here and is treated very well.
All staff are very friendly and are accommodating to all of our family's needs and my grandmother's needs.

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Review from Margaret H (Wife of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the home from 2015. He has received care and treatment from all staff from management to kitchen and cleaning staff.
Not only were his needs cared for, his family were looked after too.
The last week of my husband's life was very traumatic, the carers and management treated us
with compassion and care. They not only took care of his needs but the family also received support and help.
I felt I was being cared for by a family.
My husband was content and happy living at Armstong House.

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Review from R G (Resident) assisted by family/friend published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came in for respite care from 8th March until the 24th March.
He had nothing but praise about all the staff and the place in general. He came in as my wife and I were going on holiday. In fact, he tells people he's going on holiday when he goes for respite.
He loved the staff and the meals,
nothing was a bother and we would not hesitate for him to return in the future.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Armstrong House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Armstrong House is calculated as follows: ( (204 Excellents x 5) + (17 Goods x 4) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 231 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Armstrong House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Cheryl

Cheryl Bailey

Job Title: Home Manager

I’m a Registered Nurse with over 25 years of experience in care home management.


I’ve achieved my Level 4 in Management training and am also a qualified mental health first aider.


I have experience working for large care providers and care homes, including looking after a multi-site home that I helped to turn around from a Requires Improvement rating to Good in all areas within six months. I joined Care UK after hearing great things and wanting to become part of the team.


My role is centred around making sure residents and families are happy, and my favourite part of my job is spending time with residents and their relatives. In this role, it’s important to be open, friendly and outgoing. I believe the Home Manager needs to be a people person, have an open-door policy and always be approachable.


As a team, we support each other like a family through good times and bad. I feel proud of what we do when residents are happy in the home.


I like reading and doing crafts when I’m not working. I also enjoy spending time with my family.