The Chesters Care Home

418 Durham Road, Low Fell, Gateshead NE9 5AJ
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9.0 29 Reviews
  • The Chesters Care Home, Gateshead
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Care Provided by The Chesters Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Melissa Harrison (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Chesters Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,050
    • Self-Funded Residential Dementia Care £995 – £1,150
    • RESPITE Self-Funded Residential Care £995 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £995 – £1,150

  • Fees are reviewed on a regular basis to reflect changes in costs and are subject to change. Please contact The Chesters directly to discuss fees and vacancies.
  • (these prices are only a guideline, please contact The Chesters Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. Please note that in order to protect the privacy and dignity of residents access to the dining areas may be limited at meal times.


  • Parking

  • Parking spaces for up to 10 cars around the home. On-street parking is also available on Durham Road.


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The Chesters Care Home Reviews (29)

Total of 29, showing 1-20
9.0

The Chesters Care Home has a Review Score of 9.0 (8.981) out of 10, based on 4 reviews in the last 2 years. Over all time The Chesters Care Home has 29 reviews.

Overall Experience

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  • 4
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Date Published

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4
25

Review from David S (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find my mum a care home at short notice in May 2023. From the minute we met the manager and the team, the care for my mum was first class, professional in every respect and delivered with warmth and consideration.
It's a huge transition moving from independent living to a care home and naturally,
my mum had some ups and downs along the way. But the team looked after her and showed great empathy, allowing her to quickly settle into a regular happy routine. She is so much healthier than when she first arrived and that's a huge thanks to the chef and kitchen staff who have fed her well.
Yesterday we moved Mum to another care home nearer to her family in another part of the country. Tears were shed by all and it was moving to see how much she was loved at The Chesters. We will always be grateful for the care and support that she was given. Thanks to all at The Chesters.

Reply from Alister Kerr, Director at The Chesters Care Home

Thanks for taking the time to write a review. I will be sure to share this with the staff team at The Chesters. We wish your mother well in her new care home where she can be closer to her family. Thanks again.


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Review from Judith A (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chester’s just gets better and better the staff are wonderful very caring and attentive. There are always plenty of activities going on to stimulate the residents. Christmas has been great everyone got involved to make it a fun time for all. I am truly grateful we found the Chester’s for my mam
there’s nowhere better than this we know mam is well looked after by staff who care. Thanks to all at Chester’s.

Reply from Alister Kerr, Director at The Chesters Care Home

Thank you for the kind review. Christmas is always a wonderful time at The Chesters and the staff make a real effort to make it special for all of our residents. I will be sure to pass on your comments to the manager and staff.


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Review from B H (Brother of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot fault The Chesters Care Home. My brother is receiving the best of care.

Reply from Alister Kerr, Director at The Chesters Care Home

Thank you for writing a review. I am pleased that your brother is being well looked after at The Chesters. I will be sure to pass this onto the manager and staff who always appreciate positive feedback.


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Review from T D (Nephew of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly. Showing real care to the residents in the home. Gives visitors coffee and biscuits whilst visiting.

Reply from Alister Kerr, Director at The Chesters Care Home

Thanks for taking the time to write a review. The manager and care staff appreciate positive feedback and I will be sure to share this with them.


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Review from Rhoda M (Wife of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the Chesters for almost two years now and throughout this time, the care has been truly excellent. The wonderful warm friendly atmosphere and the quality of the superb staff team have been marvellous. As a family, we are so grateful that we found the Chesters.

Reply from Alister Kerr, Director at The Chesters Care Home

Thank you for your kind comments which are greatly appreciated by all our colleagues at The Chesters. I am glad that you are happy with the care that your husband has received and we will strive to maintain our high standards.


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Review from Gillian V (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my father is receiving at The Chesters. The staff are very attentive, caring and patient. The atmosphere is homely and friendly. The activities they provide for their residents keep the residents motivated and engaged.

Reply from Alister Kerr, Director at The Chesters Care Home

Thank you very much for your kind words. I am glad you are happy with the care your father is receiving and we really appreciate your feedback.


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Review from Keith B (Son of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mam is receiving at The Chesters care home. The staff are friendly and helpful in these challenging times.

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Review from L R (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Chesters has provided excellent care for my father. However, the imminent changes in management are a huge concern, I feel this will break continuity and lock staff morale, which will seriously affect the harmony within the house.

Reply from Alister Kerr, Director at The Chesters Care Home

Thank you for your review and kind comments. I am pleased to hear that your father receives excellent care at The Chesters. Our current manager is retiring after many years at the home. We have undergone a robust and thorough recruitment process to ensure we have chosen a manager who will be able to take the home forward and ensure that our high standards of care and support are maintained.


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Review from Harry D (Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at Chesters for 15-months, and I am very happy living there. The meals are good and varied. All the staff are very friendly. The carers are very good, and I like to think they are my friends. Whenever I need anything doing, they are close at hand to see my needs, and it's done in a very
caring way. They are a credit to their profession.

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Review from Anne C (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received outstanding care and has been kept safe from the horrors of the ongoing pandemic extremely well. The staff and management have tackled the issues with lockdown and resident safety with great professionalism, dedication and above all else, have kept everyone’s spirits going in
an unprecedented situation. My mother is very happy and settled in her fifth year at The Chesters, and her needs, both health-wise and welfare wise are most certainly met at this wonderful and friendly home.

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Review from Patricia F (Niece of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Currently, my aunt is a resident at The Chesters, and her decision to move to The Chesters is based on the care and attention which my mother received in the previous two years. Throughout the pandemic, the staff have been ahead of the game with regards to PPE and visits, and I cannot speak too highly
of the care which my mother and my aunt have received. The staff are always cheerful and helpful, which is of great benefit to the residents.

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Review from Edward R (Brother of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is of a very high standard, staff are very caring, and nothing is too much bother.
Residents are treated with the utmost dignity; would recommend it to anyone.
Beautiful secluded gardens and outdoor space.

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Review from Margaret W (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the way in which The Chesters has coped with the events of the past 12-months whilst continuing to provide exceptional care and support to its residents, in particular my mother. Visiting has been permitted wherever possible in accordance with the guidelines in place at
the time. Managers were very quick to address the issue of PPE as soon as the pandemic began. In late 2020 a pod was installed outside the home to allow visitors to see and speak to their relatives. Ongoing care such as safety, food and health continues to be of the highest standard.

Reply from Alister Kerr, Director at The Chesters Care Home

Thank you for your kind and honest review. The staff at The Chesters have all worked exceptionally hard during the pandemic, and hopefully, we are not too far away from returning to something more like normal.


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Review from A F (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care for my mam by lovely staff who always look after her needs and well being. We are kept informed of any issues immediately. You are always made welcome and I would highly recommend this care home.

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Review from Judith T (Granddaughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and respect my grandma has been given by all of the staff. Everyone is lovely and the home itself is a very nice place for the residents and visitors alike.

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Review from Les H (Son of Resident) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I normally don't do reviews but feel in this case I should. The care shown by all staff at The Chesters is excellent. You are always made welcome when visiting and always offered refreshments during your time visiting.
I can't thank all the staff enough for the care given to my Mum and also the friendship
received to myself, family and friends while visiting.

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Review from G T (Daughter-in-law of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in The Chesters for over 2 years now and having visited other relatives in nursing homes I can't tell you how happy I am that she is cared for in The Chesters. The staff are top class carers, always seem happy to be at work and are wonderful at conversing with the residents.
There is always a lovely, warm atmosphere at the home and staff always have time to answer questions about family members.

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Review from Gill S (Daughter of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today we visited the lovely staff at the Chesters home who looked after our mam so well. I don't think people know just how hard these ladies work and the effort they put in for their residents but they're heroes to us. So pleased to donate our £300 to there Christmas party fund - if you see them at
Christmas make sure to buy them a well-deserved drink

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Review from Graeme (Son of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mam suffering from Alzheimer’s could no longer live at home she took residence in Chester’s care home from Jan 2016 until she died in August 2018.
Throughout this time every visit I made I found Chester’s care home staff to be professional, friendly and welcoming but equally attentive to
my mams individual needs on a daily basis. It’s not easy to describe the humbling appreciation I feel for the wonderful work all the care staff do without a grumble or a groan. They treat all residents with dignity and honour. No matter what challenges the care staff faced they treated my mam, and all the other residents, like family. Every single aspect of my mams care was always attended to professionally and with a smile. Senior staff were welcoming and openly answered any questions I had in detail and with confidence. I have no hesitation in recommending this excellent care home.

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Review from Karen Y (Daughter of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well kept, with lovely caring staff. They have an excellent management team. They treat their residents with respect and always welcome their families.

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Current Review Score: 9.0 (8.981)

Overview of Review Score

The Review Score of 9.0 (8.981) out of 10 for The Chesters Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Chesters Care Home is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.981 Points relating to the number of positive Reviews for The Chesters Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 4 Positive Reviews ÷ 6.6 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about The Chesters Care Home

What types of Care is The Chesters Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Chesters Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Chesters Care Home have?

There are 33 Single Rooms.

What are the Facilities & Services at The Chesters Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chesters Care Home to the centre of Gateshead?

1.2 mile(s) as the crow flies, distance by road may be significantly further.