Eighton Lodge

Low Eighton, Gateshead NE9 7UB
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9.8 82 Reviews
  • Eighton Lodge, Gateshead
Eighton Lodge is a stunning 19th Century home, which sits in 1.5 acres of private land, directly opposite the Angel of the North. The 45 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting. With sumptuous views and award-winning gardens, Eighton Lodge is set in semi-rural surroundings and offers exquisite luxury and comfort.

At Eighton Lodge, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Eighton Lodge, and discover your kind of home.

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Care Provided by Eighton Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kalee Herron (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Eighton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private parking on-site available.


Eighton Lodge Reviews (82)

Total of 82, showing 21-40
9.8

Eighton Lodge has a Review Score of 9.8 (9.816) out of 10, based on 41 reviews in the last 2 years. Over all time Eighton Lodge has 82 reviews.

Overall Experience

  • 61
  • 17
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Date Published

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Review from J G (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has not taken very well to being in homes. I have not seen her so relaxed and happy just having her nails done and hair done. She is relaxed, happy, sleeping and for me knowing someone is going to come to her aid when she presses the bell is a relief for the family. Your staff are amazing
and the home is spotless and clean. Thank you so much.

Reply from Wellburn Care Homes, Marketing & Activities at Eighton Lodge

Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our staff and services have made a positive impact on your mother's life, and that she's feeling relaxed and happy. We're also glad to hear that our clean and spotless environment has provided a sense of comfort and security for her and your family. We're grateful for your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Eighton Lodge.


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Review from C H (Daughter-in-law of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are what makes this home great! They genuinely love the residents and care for them. Good activities.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you so much for your lovely review of Eighton Lodge. We are so pleased to hear about your positive experience and will make sure to pass on your kind words to the rest of the team at Eighton Lodge.


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Review from M T (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living in Eighton Lodge for about 2 years now and we are delighted with the care she receives. We don’t live locally but staff are always very helpful and get in touch immediately if there are any issues or concerns.

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Review from G S (Son of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eighton Lodge have been first class in the care of my dad. They always have his interests in mind and take time to listen to the family if we have any questions.
I certainly can't fault them and would recommend Eighton Lodge.

Reply from Bryony Dale, Activities & Marketing Manager at Eighton Lodge

Thank you so much for your wonderful review, we are so pleased to hear you have had such a positive experience at our Eighton Lodge home and are pleased with your dad's care. We will be sure to pass on your comments to the wider team.


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Review from F S (Wife of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be kind and efficient.
I have been ill and knowing my husband is being looked after in a caring way is a great comfort.

Reply from Bryony Dale, Activities & Marketing Manager at Eighton Lodge

Thank you so much for your lovely review, we are so pleased to hear your husband is happy with his care here at Eighton Lodge and we can provide you with that much needed comfort and reassurance. We will be sure to pass on your comments to the wider team.


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Review from Linda L (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Eighton Lodge for 12 months and the staff have all been amazing. My dad is not the best patient however the staff have looked after him amazingly.

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Review from Simon C (Son of Resident) published on 28 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent about 60 hours visiting my Mum at Eighton Lodge over a few weeks. From what I observed the staff are excellent. They are kind, humorous, attentive and ever so patient. The residents are well attended, well-fed, and their views are always sought. I feel very content that my Mum is well cared
for, safe, and stimulated.

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Review from Brenda H (Niece of Resident) published on 28 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been wonderful and caring since my aunty has been here.

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Review from David D (Son of Resident) published on 28 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eighton Lodge has taken the anxiety and worry of my mam hurting herself at home. The staff in attendance at all times do their very best to make her feel wanted 24/7. f any problems occur they ring me straight away. I am very happy with her care and hope she enjoys the rest of her life in a place she's
cared for.

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Review from C N (Granddaughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As much as my gran wants to be in her own home, the care and support she receives is fantastic. There is always some sort of activity as well as days out. And the family meetings are a great idea. There is a good variety of food options. The staff are always helpful and friendly at all times.

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Review from M D (Friend of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are top quality. Always helpful and nothing is too much trouble.

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Review from L M (Friend of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place to be, with great staff. The rooms are very nice. Would recommend it to anyone looking for a home.

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Review from Ella N (Friend of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very attentive and kind to all of the residents they look after. the home has a home-from-home feeling. My friend is always kept clean and is very happy living here. there is always something for her to do.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you for sharing your positive feedback - we are thrilled to hear that your friend is enjoying their time with us and is well taken care of and happy. We will pass on your kind words to the rest of the team which I'm sure will be much appreciated.


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Review from K B (Granddaughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Eighton Lodge go above and beyond for the residents providing amazing personal care to keep all the residents entertained with lovely outdoor visits and tasks to keep everyone occupied. Nothing is ever a hassle. All residents are clean well cared for and happy. We are very thankful that
my nana receives such great care.

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Review from Suzanne H (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been here for one and a half years and I am very pleased with the care he gets. The room he has is very comfortable and the staff are very pleasant and always helpful.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you so much for taking the time to share your father's positive experience with us at Eighton Lodge. We are so pleased to hear that your father has been receiving excellent care during his time with us and that you find our staff to be pleasant and always ready to assist. We will make sure to pass on your kind words to the rest of the team at Eighton Lodge.


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Review from Lynne G (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is well cared for. Showered or washed daily, very well fed and drinks (tea, water, pop) anytime day or night. All staff are very well organised when it comes to residents' needs; meal times, bedtimes, personal hygiene etc. I would most definitely recommend this care home (Eighton Lodge) to everyone.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you for taking the time to share your feedback about your mother's experience at Eighton Lodge. We are so pleased to hear that your mother is receiving a high level of care and it sounds like she is really enjoying her time with us at Eighton Lodge. We will make sure to pass on your kind words to the rest of the team, as I'm sure this will be much appreciated.


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Review from Sandra H (Friend of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been to many care homes over the years visiting the elderly and I can honestly say this is one of the best care homes I've visited. My friend is always looking happy and telling me all what they have been up to.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you so much for sharing your positive experience and kind words about our care home. We are truly honoured to be considered one of the best care homes you've visited and will make sure to pass on your kind words to the rest of the team at Eighton Lodge, as I'm sure they will be much appreciated.


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Review from Michael I (Son of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just over a year. Like many families, you never expect to be, or want to think about, putting one of your parents in a care home. The first day was literally like taking your child to school for the first day, then worrying about how they get on when you've gone! I
had nothing to worry about. My mother has Alzheimer's, amongst other things, so she'll always complain about something! When things have gone wrong, or there's been issues, the manager and his team have been first-class in addressing any issues or concerns. Of course it's not perfect and mistakes do happen, but the sign of a great place is how you deal with this. Again, any issues have always been dealt with to, not only my mother's expectations, but mine as well. My mother regularly says (when she's not complaining!) 'I love it here, I love the lasses and my room'. I wouldn't hesitate to recommend this place to anyone who is looking for somewhere to leave a loved one.

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Review from Karen C (Daughter of Resident) published on 29 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eighton Lodge is a lovely, happy place. Staff and carers can't do enough for the residents and we, as a family, like the way they involve us in everything they do. The staff and carers keep the residents well entertained in doing activities with them all. I was concerned in Mam having to go into care,
but we are extremely happy in the care and support she gets. She is happy in herself too. Can't thank them enough for their care.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you so much for your lovely review of Eighton Lodge. We are so pleased you are happy with the quality of care your mother is receiving, as it is our top priority to make sure we provide a safe and caring environment for our residents. We will make sure to pass on your kind words to the rest of the staff at Eighton Lodge!


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Review from M F (Partner of Resident) published on 29 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, happy, clean home. All the girls are very helpful and very lovely. Nothing is a bother. Excellent.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you for your glowing review of Eighton Lodge! We will make sure to pass on your kind words to the rest of the team at the home.


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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Eighton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Eighton Lodge is calculated as follows: ( (399 Excellents x 5) + (81 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 484 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eighton Lodge is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Kalee

Kalee Herron

Job Title: Home Manager

Joined: 2021

Kalee’s journey with Wellburn Care Homes started in November 2021 as Deputy Manager at Ryton Towers care home. As of 2024, Kalee is now the Home Manager of Eighton Lodge. Having worked in the care sector for 14 years before joining Wellburn, Kalee brings a wealth of knowledge and experience in providing excellent residential care.


Qualifications include:
- NVQ Levels 2, 3
- Specialises in a Level 2 dementia qualification
- Level 2 Medication
- End-of-life champion


Keren

Keren Mills

Job Title: Deputy Manager

Joined: 2018

Keren's journey with Wellburn Care Homes started in 2018 working for Whorlton Grange before being made Team Leader shortly after joining. Keren then moved over to our Eighton Lodge home in 2022 before being promoted to Deputy Manager of Eighton Lodge in April 2022.


Qualifications include:
NVQ Levels 2 and 3
Train the Trainer