Eighton Lodge

Low Eighton, Gateshead NE9 7UB
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9.8 82 Reviews
  • Eighton Lodge, Gateshead
Eighton Lodge is a stunning 19th Century home, which sits in 1.5 acres of private land, directly opposite the Angel of the North. The 45 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting. With sumptuous views and award-winning gardens, Eighton Lodge is set in semi-rural surroundings and offers exquisite luxury and comfort.

At Eighton Lodge, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Eighton Lodge, and discover your kind of home.

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Care Provided by Eighton Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kalee Herron (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Eighton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private parking on-site available.


Eighton Lodge Reviews (82)

Total of 82, showing 41-60
9.8

Eighton Lodge has a Review Score of 9.8 (9.816) out of 10, based on 41 reviews in the last 2 years. Over all time Eighton Lodge has 82 reviews.

Overall Experience

  • 61
  • 17
  • 1
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  • 2

Date Published

82
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19
41
41

Review from Sydney R (Son of Resident) published on 28 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to Eighton Lodge, she has been extremely well cared for. The staff and everyone else is very helpful, can't do enough to help and it's very nice to know she is in good hands and gets all the help she needs and more. We are very grateful to everyone involved. Thank you once again.

Reply from Isobel Moran, Marketing Co-ordinator at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. We are so pleased your mother is happy and enjoying her time with us and we will make sure to pass on your kind words to the rest of the team at Eighton Lodge.


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Review from J R (Daughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in very worried but everyone has been so lovely to her. Very attentive to her every need. The food has been excellent. The room was more than adequate for her needs. The only negative point is the level of noise but that depends on what room you are in.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you for your lovely review of Eighton Lodge - we are so pleased your mum is happy and her worries have been put at ease. We will pass your kind words on to the rest of the team at Eighton Lodge.


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Review from G P (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care dad gets. Home from home. No concerns at all.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. We are so pleased you are happy with the care your dad receives and will make sure to pass on your kind words to the rest of the team at Eighton Lodge.


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Review from M B (Respite Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time here has been very happy with good and friendly staff who are lovely.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you so much for your lovely review - we are so glad you have enjoyed your time with us at Eighton Lodge!


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Review from Jo H (Daughter of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After experiencing a large chain care home, Eighton Lodge is a breath of fresh air. Absolutely fabulous, the staff are all amazing, very caring, attentive and passionate. Nothing is too much trouble. The home is very clean, with lovely gardens too. The food is also excellent. Mum has settled in very
well. Thank you Eighton lodge.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you Jo, for all the positive feedback! We are always working so hard to make Eighton Lodge the best home it can be for our residents, so it's really lovely to see the efforts seen and appreciated. The staff will be thrilled to read your kind words, we will pass the message on!


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Review from M O (Friend of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has a variety of complex health requirements. He has been hospitalised on numerous occasions recently and as a result, is very frail and requires 24-hour care. The management care and ancillary staff are always approachable, compassionate and supportive. Even though staff are extremely busy
they make time for everyone - always with a smile. When I leave my friend after a visit I feel that he is in safe hands. Eighton Lodge is the care home with the big heart!

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

We are so glad to hear such positive feedback, it's great to hear your friend is happy here at Eighton Lodge! Our staff will be pleased to hear your kind words, we will pass your message on to the rest of the team.


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Review from Lynn F (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

When I viewed the home I was assured that mam would be well looked after and I would not need to worry about her and she would receive two hourly checks as mam cannot walk and is doubly incontinent. From day one there were issues and the two hourly checks never happened.
I visited mam five days a
week for four hours at a time. These hours increased to five to six plus as the issues escalated and our concerns grew. I met with the area manager and voiced all the issues and my concerns but even after that meeting issues still continued. I received my response on the 11th of November at 9.56 am. I was given reassurances that Wellburn was taking appropriate action with the staff involved and that communications took place with the staff advising them that immediate improvements in standards were required. That same day I received the response I arrived at mam's room to still find more issues. Mam ended up in hospital with pneumonia, dehydrated with low potassium and sodium levels. I called the GP on the day.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Lynn,
As you know, we've been in communication with you and other family members in relation to the comments you have made both on this site and in person. It's unfortunate, extremely disappointing, but ultimately out of our control, when someone takes the decision to post comments like these. Here at family-run Wellburn all of our talented and dedicated care and support staff work tirelessly to place residents’ health and safety as our number one priority at all times. On top of this, we adopt a careful and considered approach to recruitment - making sure the right people are in the right jobs, and we always provide them with up to the minute training on an ongoing basis and constantly monitor their work in order to help all of us deliver the highest standard of care possible.


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Review from Julie C (Ex Family Member) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have worked in palliative care and a care home also. But I am surprised how this care home is still allowed to operate to government guidelines.No supervision on the first floor and I personally cried listening to a resident pleading for help and was totally ignored when the staff member passed her
door. Please don’t put your loved ones in this home or Wellburn Care. They are a disgrace to the care sector.

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Review from Keith P (Son of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I cannot wait to rescue my mother from this home and Wellburn Care in general. The manager is brilliant but has no support from the above management who to them it’s a business and a cash cow to them. It's entirely your prerogative if you are happy to not listen to my warning but good luck if you don’t.

Reply from Michael Jimmison, Area Manager at Eighton Lodge

We thank you for your feedback, we have investigated these concerns outside of this forum and have provided you with a response.


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Review from Margaret W (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after. All the staff are friendly and very helpful. I have stopped worrying about her and know she is safe. She is always clean and tidy. She loves the staff and always praises them.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you so much for your lovely review of Eighton Lodge! I will pass your comments onto the team.


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Review from Nichol K (Granddaughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is the first time I have had a visit with my granny in a pod. The staff were lovely, gardens are beautiful. The pod is a fantastic idea.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for the lovely review of Eighton Lodge! We're so happy you are loving the pods! I will pass your comments onto the team.


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Review from Alison K (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home with lovely staff who offer exceptional care. As a family, we are delighted to have found a home my mother can be happy in.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you so much for the lovely review of Eighton Lodge. I will pass your comments onto the team.


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Review from P R (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a funny year but the staff have been great at keeping in touch with what has been taking place with the home and my mum; which has been really appreciated.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team.


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Review from A M (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring carers. Had a couple of issues but dealt with them straight away.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team.


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Review from Lillian M (Wife of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my husband has received. I have no complaints about the home at all.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team.


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Review from Christine B (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Eighton Lodge is a very nice care facility, it is a bright and modern building with fantastic gardens and lovely views. Our relatives (resident since 2019) room is on the ground floor so we have been able to do window visits during the pandemic although the pod is a great addition we prefer window visits.
The staff are very pleasant and welcoming especially the deputy manager who will help and answer any queries we may have. The activities are very well run and the food always looks wholesome and inviting. We would recommend Eighton Lodge.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge! I will pass your comments onto the team.


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Review from S J (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring. Lovely building and gardens for residents. So many activities - shown on social media so relatives can see, much appreciated. Pod in place so we can safely visit relatives. Lots of lovely extras for residents - staff arranged for residents to face mugs made with their family photos
displayed on them.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team.


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Review from J P (Husband of Resident) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care of my wife is generally good. Since she has been moved to a downstairs room she is more involved with activities as she has had a couple of pictures taken and uploaded to the website. Due to lockdown, I feel upset when I am due for my video call and it does not arrive when pre-booked.
Why can't the staff ring me when there is a delay to stop me worrying. There needs to be better communication and gentleman in charge. Not enough activities.

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Review from Alison R (Granddaughter of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are fantastic with Gran. Her room is clean. Some communication with family could be improved but I understand that the staff are so busy.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you so much for your lovely review of Eighton Lodge. I will pass your comments onto the team!


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Review from K F (Daughter of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Eighton Lodge for 2 1/2 years. As a family, we are all happy with the care she has and is receiving. The home is a beautiful building and very nicely decorated. The gardens are lovely and kept very tidy, my mother loved her garden. The staff are always pleasant and friendly.
I don't think we could have picked a better home for my mother as she seems happy there.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you so much for your lovely review of Eighton Lodge. I will pass your comments onto the team!


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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Eighton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Eighton Lodge is calculated as follows: ( (399 Excellents x 5) + (81 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 484 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eighton Lodge is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Kalee

Kalee Herron

Job Title: Home Manager

Joined: 2021

Kalee’s journey with Wellburn Care Homes started in November 2021 as Deputy Manager at Ryton Towers care home. As of 2024, Kalee is now the Home Manager of Eighton Lodge. Having worked in the care sector for 14 years before joining Wellburn, Kalee brings a wealth of knowledge and experience in providing excellent residential care.


Qualifications include:
- NVQ Levels 2, 3
- Specialises in a Level 2 dementia qualification
- Level 2 Medication
- End-of-life champion


Keren

Keren Mills

Job Title: Deputy Manager

Joined: 2018

Keren's journey with Wellburn Care Homes started in 2018 working for Whorlton Grange before being made Team Leader shortly after joining. Keren then moved over to our Eighton Lodge home in 2022 before being promoted to Deputy Manager of Eighton Lodge in April 2022.


Qualifications include:
NVQ Levels 2 and 3
Train the Trainer