Eighton Lodge

Low Eighton, Gateshead NE9 7UB
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9.8 82 Reviews
  • Eighton Lodge, Gateshead
Eighton Lodge is a stunning 19th Century home, which sits in 1.5 acres of private land, directly opposite the Angel of the North. The 45 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting. With sumptuous views and award-winning gardens, Eighton Lodge is set in semi-rural surroundings and offers exquisite luxury and comfort.

At Eighton Lodge, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Eighton Lodge, and discover your kind of home.

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Care Provided by Eighton Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kalee Herron (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Eighton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private parking on-site available.


Eighton Lodge Reviews (82)

Total of 82, showing 61-80
9.8

Eighton Lodge has a Review Score of 9.8 (9.816) out of 10, based on 41 reviews in the last 2 years. Over all time Eighton Lodge has 82 reviews.

Overall Experience

  • 61
  • 17
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Date Published

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Review from J A (Aunt of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Nephew well looked after. Plenty of activities and social occasions. Love the pod setup.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team!


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Review from Christine S (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eighton Lodge is warm and welcoming and has a lovely atmosphere. The staff are very friendly and helpful. A well-maintained care home inside and outside. It's nice that the residents mix together. Plenty of activities for the residents to join in. Love seeing the photos on Facebook. Lovely to know that
your loved one is safe and well looked after. A big thank you to all the staff for what they do for our loved ones, especially this year.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team!


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Review from Raymond L (Son of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful and has fantastic gardens, which are well looked after. The staff are always helpful and very cheerful, always willing to listen. My mother has been in Eighton Lodge for over two years now and all the family agrees it has been a great choice.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team.


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Review from Brenda M (Sister of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and carers are very good. Food is great. Lovely gardens.

Reply from Charlotte Frankland, Marketing Assistant at Eighton Lodge

Thank you for your lovely comments about Eighton Lodge.


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Review from S F (Son of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the staff, facilities and care shown to dad. All staff are friendly and willing to help with anything. Eighton Lodge has provided our family with the knowledge that dad is being given the best care and attention.

Reply from Charlotte Frankland, Marketing Assistant at Eighton Lodge

Thank you for your lovely comments about Eighton Lodge.


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Review from D M (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful and caring. The deputy manager is always very helpful and understanding. Nothing is a problem, very understanding. Cleaning staff are always chatting when cleaning - helpful to residents.


Cooking staff are always willing to make what the resident wants.


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Review from Paul B (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, I've never had any problems with any of them and hopefully never will. They do a cracking job in difficult circumstances, I've always found the staff to be very outgoing and very friendly.

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Review from Doreen H (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They look after residents with care and dignity, always there when needed and ready to answer any question. Staff are always friendly. The home is clean and tidy.

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Review from Beatrice R (Sister-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with care given. Not sure about 'activities', unfortunately, some are not interested in doing anything as going out on outings. Maybe more encouragement required for indoor input but do realise staff can only do so much.

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Review from Linda W (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Eighton Lodge for the last two years and my mother was there for a short period.
During this time, they were and are treated with the utmost respect and dignity. I would have no hesitation in recommending Eighton Lodge care home to others.

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Review from Sheena H (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent nearly three years at Eighton Lodge care home, she was unable to do anything for herself at the end. The staff were very caring and made myself and sisters feel really welcome and looked after us at the end of my mother's life. She passed with dignity with the staff's help and care.
Thank you.

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Review from Jo C (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Public areas and rooms cannot be faulted - more hotel than home. Staff all welcoming, smile, friendly, helpful and nothing is a bother. Questions always answered.
Only negatives - post not always given out on time (actually missed a hospital appointment). Only one lift which has been out of action
frequently over last two weeks. No other way to get residents back to their rooms upstairs.

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Review from Hannah S (Granddaughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience with this care home. Staff are wonderful its like home from home with professional attitudes. Nanna has been treated with utmost respect and dignity. Staff are friendly warm and welcoming. Would highly recommend.

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Review from Sheila B (Sister of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting Eighton Lodge we find the staff very friendly and helpful. They are all very caring and pleasant with all the residents and the visitors. We have no complaints only praise.

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Review from C S (Friend of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are brilliant, very friendly and always try to get relatives to join in. The meals are said to be good, wholesome and tasty.

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Review from Kevin W (Son-in-law of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to do a lot of travelling and staying in hotels, I always refer to Eighton Lodge on the same standard as a 4-star hotel. Staff and facilities are excellent.

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Review from George H (Nephew of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is extremely clean and tidy. The staff are very helpful and knowledgeable. The rooms are very spacious and kept clean and tidy.

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Review from Angela B (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in this facility have been extremely kind, attentive and friendly with my mother, whilst ensuring they act professionally and in her best interests. We, the family, are encouraged to attend and welcomed warmly on our arrival. The facilities provided; family room, terraces and beautiful garden
provide a homely area to visit in relative privacy.

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Review from Tony H (Son of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the overall level of care for my father. Staff appear knowledgeable as to my father's mental and physical state. He is more settled now and despite issues re. his mood, his mobility and his medical condition, staff are 'in his corner' and want him to succeed in his day to
day life.

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Review from Evelyn W (Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly, caring homely and nice.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Eighton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Eighton Lodge is calculated as follows: ( (399 Excellents x 5) + (81 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 484 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eighton Lodge is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Kalee

Kalee Herron

Job Title: Home Manager

Joined: 2021

Kalee’s journey with Wellburn Care Homes started in November 2021 as Deputy Manager at Ryton Towers care home. As of 2024, Kalee is now the Home Manager of Eighton Lodge. Having worked in the care sector for 14 years before joining Wellburn, Kalee brings a wealth of knowledge and experience in providing excellent residential care.


Qualifications include:
- NVQ Levels 2, 3
- Specialises in a Level 2 dementia qualification
- Level 2 Medication
- End-of-life champion


Keren

Keren Mills

Job Title: Deputy Manager

Joined: 2018

Keren's journey with Wellburn Care Homes started in 2018 working for Whorlton Grange before being made Team Leader shortly after joining. Keren then moved over to our Eighton Lodge home in 2022 before being promoted to Deputy Manager of Eighton Lodge in April 2022.


Qualifications include:
NVQ Levels 2 and 3
Train the Trainer