Hadrian House

Garden Street, Blaydon-on-Tyne NE21 4AG
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9.5 42 Reviews
  • Hadrian House, Blaydon-on-Tyne
Hadrian House in Gateshead is a warm and welcoming care home. The skilled team provides short-term and permanent residential care, as well as care for people living with dementia.

Every aspect of your loved one’s care and lifestyle at Hadrian House is tailored to their needs and wishes. The team plans activities around their hobbies, creates menus to include the dishes they like, and designs care plans that give them the support they need while getting the most out of each day.

In addition to cosy seating areas where residents can relax or catch up with visitors, the bedrooms are comfortable and spacious, and each has an en-suite bathroom. Some open onto the secure gardens, which are lovely for enjoying some sunshine or bird watching.

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Care Provided by Hadrian House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Fox (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hadrian House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,240
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,290

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Hadrian House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Hadrian House Reviews (42)

Total of 42, showing 1-20
9.5

Hadrian House has a Review Score of 9.5 (9.548) out of 10, based on 13 reviews in the last 2 years. Over all time Hadrian House has 42 reviews.

Overall Experience

  • 33
  • 7
  • 1
  • 0
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Date Published

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Review from Julie R (Daughter of Resident) published on 15 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a person with experience in Adult Social Care finding that perfect setting with my mother and siblings was the hardest responsibility I have ever had to undertake, we contacted Hadrian House and my mother viewed the following day and her response "Can I move in now". The environment - home from home,
food amazing, care staff fabulous. Sadly mam had a serious turn for the worse, off to A&E, I called in a few days later with the sad news, without hesitation, the manager said "Bring her home", I could not be more proud or thankful to hear such words and we will be forever in debt, a new room, breakfast for our family on arrival, nothing was to much trouble, just so much attention to detail, care above and beyond from all, empathy, love, patience and a smile, staff tolerated our silly Jokes, stories and memories, as we struggled as a family sitting at our beautiful mother's bedside waiting for the moment she would leave us for the final time. Thank you.

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Review from Richard H (Son of Resident) published on 15 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Hadrian House for several months. She was brilliantly looked after. The care team are helpful, friendly and responsive. I visited a few times and, bar none, the staff were welcoming. I never had any doubts she was well looked after, well-treated and cared for. The care home is safe and
secure and has a super-friendly atmosphere. Thank you Hadrian House for everything you did for my mum.

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Review from Katherine T (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough of the manager and her staff at Hadrian House. My dad didn’t just look cared for he looked loved. They always had time to speak to me and answer any queries.
Thank you so much for everything you did for Dad.

Reply from Caprice Geisha, Reviews Team at Hadrian House

Thank you very much for taking the time to leave us feedback about your experience. At Hadrian House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Nigel D (Son of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally excellent care from excellent staff and caring management during the time my now late father was at Hadrian House. He was very well cared for in a safe environment. Management were excellent and very professional, staff could not have done any more. Thank you.

Reply from Caprice Geisha, Reviews Team at Hadrian House

Thank you very much for taking the time to leave us feedback about your experience.At Hadrian House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from T H (Son of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Some amazing staff members who go above and beyond for the residents and a nice environment but unfortunately badly let down by a poor manager.
This is evident from both my experience and the comments made by staff members.

Reply from Samantha Debenham, Reviews Team at Hadrian House

Thank you for your kind comments towards our staff, who go above and beyond for residents. We are aware you are currently in contact with Care UK Hadrian House regarding some areas of concern. Please rest assured our team will be in touch to investigate further and resolve this matter with you directly.


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Review from Bill A (Brother of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amongst the deciding factors in choosing Hadrian House for my brother was the fact that the building is modern and purpose-built with a clean, light and airy atmosphere evident from the moment I stepped through the door.
Over the months that my brother has been a resident, I have come to know several
of the staff and can say that I have been immensely impressed with their dedication and attention to my brother's needs. He is now thoroughly settled in his new home and has begun to make new friends among the other residents.
Members of staff provide a wide-ranging programme of daily activities which I believe are really beneficial for all of the residents.
I must also record my appreciation of the efforts of the resident chef to provide a tasty and nutritious menu.
In summary, I now know I made the right choice in selecting Hadrian House for my brother's new home.

Reply from Caprice Geisha, Reviews Team at Hadrian House

Thank you very much for taking the time to leave us feedback about your experience.At Hadrian House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Gill B (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hadrian House is up there as the best care home I've ever seen, the manager and her team really care about the service they deliver and it really does have a person-centred feel, the standards are amazingly high and you can clearly see how well the residents are cared for and how happy they are.

Reply from , Reviews Team at Hadrian House

Thank you very much for taking the time to leave us feedback about your experience.At Hadrian House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Carole H (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive and anxious when mam was first placed in a care home. Three months on and those feelings have passed because I see how Mam has settled and is looking the best she has for months. The staff at Hadrian House have been brilliant in helping Mam settle in, they have been kind, friendly,
understanding and sensitive to Mam's needs. Communication has been really good.
I think it is wonderful that the Chef actually involves the residents when preparing his menus, asking them what they think about the dishes available and for them to make suggestions. Mam participates in day activities that Hadrian House provide through their excellent activities team. This is something that mam has come to look forward to and I think personally my mam gets a lot of stimulation etc from these activities.
I personally think that all the different members of staff at Hadrian House work very hard as a team and this makes the home feel special and welcoming to all.

Reply from , Reviews Team at Hadrian House

Thank you very much for taking the time to leave us feedback about your experience. At Hadrian House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from L B (Niece of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home always looks clean and tidy.
Staff nice and polite at all times.
Communication regarding incidents was not the quickest, but overall, happy with the home itself.
Resident seems happy there most of the time.

Reply from Samantha Debenham, Reviews Team at Hadrian House

Thank you for taking the time to leave a review about your experience at Hadrian House. We are pleased to hear you feel the home is kept clean and tidy and that our team are pleasant and helpful when you visit. Our team are committed to maintaining regular communication with relatives, particularly following resident incidents. If there is a preferred means of contacting you, we'd be more than happy to discuss this with you and will be in touch to understand what works best for you.


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Review from Michael E (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam quickly became settled and happy as she moved into Hadrian House. Made to feel very welcome. Mam is happy that she has company, both with residents and staff, who always make time to attend residents' needs and just to talk and spend time with them, which is very reassuring.

Reply from Caprice Geisha, Reviews Team at Hadrian House

Thank you very much for taking the time to leave us feedback about your experience.At Hadrian House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J R (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has settled in well. The staff are very friendly, and informative and we feel that Mam is in safe and caring hands. We are always greeted warmly even when the staff are very busy. If any concerns are raised we have a conversation with the staff and a decision is made which helps Mam, the
family and the staff.

Reply from , Reviews Team at Hadrian House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Hadrian House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from O M (Granddaughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan and her little dog were cared for with the utmost attention and dignity by all the staff at Hadrian House. My nan had not wanted to go into a care home, of course mainly because she was initially unable to be with her beloved dog. But, staff at Hadrian House were more than supportive of her dog
being able to move into the home with her and made it so that both were able to live comfortably at the home. This made my nan so happy in her final year. Thanks to Hadrian House we knew my nan was safe and with kind and patient carers. The staff were good at liaising with us, the family, and showed genuine care and concern for all of us. We felt supported until the end (and even beyond that). We would recommend Hadrian House to anyone who was considering it.

Reply from Reviews Team, Reviews Team at Hadrian House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Hadrian House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Linda J (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam had never been happy about going into a care home as she had always lived her life independently. She was however made to feel very welcome and often praised the staff for their attention and friendliness, she was always treated with respect, and dignity and never patronized. She enjoyed chatting
with the staff and hearing their news.
We were always kept fully informed of any changes in her health, medication or personal needs.
My family and I have nothing but praise for the care given by the staff of Hadrian House and we would have no hesitation in recommending your care home.
Many thanks to all.

Reply from Caprice Geisha, Reviews Team at Hadrian House

Thank you very much for taking the time to leave us feedback about your experience.
At Hadrian House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Nadine M (Daughter of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident since April. She had been in a respite placement for a number of weeks before going to Hardian House. She was very unsettled at the respite placement, which made us very anxious when she moved to Hardian House. We need not have worried, She absolutely loves it at Hardian House.
She loves all the staff and has settled amazingly. We cannot thank all the staff enough for the care and support they all give mam. She is always happy and cheerful when we go to visit and that says it all.

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Review from Susan D (Daughter of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic care home. Staff are amazing. So hard working and dedicated in what they do. The home is immaculate with lovely bright rooms. My mam was very well cared for here. Cannot thank the staff enough. Would highly recommend this care home to anyone.

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Review from Ivan H (Son of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fabulous care home, which gave my mam all the care and support she needed, it’s very reassuring to know your loved one is safe and cared for by such dedicated lovely staff. My mam sadly passed in the care home, and even though her passing was expected, it’s still a shock, but knowing she was
never alone brought great comfort to me. During this pandemic my mam was thoroughly looked after which I am so grateful for, I will always remember the home but especially the staff, for their dedication to my mams wellbeing, I will be forever grateful.

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Review from N R (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Hadrian House Care Home for several years now. I am very happy with the excellent care she receives. Many of the staff have worked there as long as my Mum has been in care, so she knows them well, as do I. They are so hardworking, caring and patient. It is so reassuring
to know that my Mum is being well looked after. I wouldn't hesitate to recommend this home to anyone.

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Review from Judith W (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. All the staff care deeply about the residents and strive to make them happy.
My mum is safe and well cared for. The communal lounges are friendly and comfortable. The cooking smells from the kitchen smell delicious and my mum likes the food.
Thank you.

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Review from A W (Nephew of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has always been looked after so well at Hadrian House. The staff are so hardworking and caring, not to mention patient! Hadrian House itself is immaculately clean, my aunt was encouraged to bring some of her own possessions when she moved in which means her room is very pleasant. We would recommend
it to anyone.

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Review from Allison C (Granddaughter of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hadrian House is a lovely environment with very caring staff.
The manager and staff were extremely supportive in accommodating my 97 year old grandad, and it’s lovely to see him happy and well cared for.

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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Hadrian House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Hadrian House is calculated as follows: ( (108 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 146 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.952 Points relating to the number of positive Reviews for Hadrian House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 12 Positive Reviews ÷ 12.6 = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Jane

Jane Fox

Job Title: Home Manager

Joined: 2014

I joined Care UK in 2014 as I knew it was a great company to work for. It was rapidly becoming the number one care provider in the UK (which it’s subsequently achieved) and I wanted to be on board!


I’m an experienced home manager and have also worked as an operational manager in a housing association. I think to be a success in this role you need to be a combination of things: kind and caring, as well as organised, driven and innovative.


I love working at Hadrian House. We have a wonderful team here, who I’m hugely proud of, and I enjoy all day every day. We’re working hard to achieve our goals, and evidencing the great care we provide, so we’re ready to match – or hopefully enhance – our rating at our next CQC inspection.


Frequently Asked Questions about Hadrian House

What types of Care is Hadrian House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hadrian House provide?

Palliative Care is an additional type of care provided.

How many Rooms does Hadrian House have?

There are 63 Single Rooms.

What are the Facilities & Services at Hadrian House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hadrian House to the centre of Blaydon-on-Tyne?

0.3 mile(s) as the crow flies, distance by road may be significantly further.