Northbourne

Durham Road, Low Fell, Gateshead NE9 5AR
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8.8 41 Reviews
  • Northbourne, Gateshead
Anchor's Northbourne is a Gateshead care home, located in a leafy setting in Low Fell. The home provides residential and dementia care for up to 33 older people and is close to local shops, amenities and public transport.

It was rated Outstanding by the CQC in February 2022.

Residents benefit from a hub within the home, which includes a pub area, hair salon, kitchen and other areas for interest and enjoyment. Tailored care plans are created by working with their customers and loved ones.

These are designed to ensure individual health and care needs are always met. Staff receive on-going training to ensure their approach to care always reflects best practice.

By truly getting to know their customers and building strong relationships, Northbourne provides an excellent service that they know is best suited to their customers' needs and desires.

Northbourne is part of Anchor which is a not-for-profit company and, as such, reinvests its revenue back into its properties and services, further ensuring that the service provided is one of high quality and exceeding expectations.

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Care Provided by Northbourne

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Alison Fryer (Manager)
  • Admission Criteria
    • Please contact Northbourne directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2007

Funding & Fees Guide for Northbourne

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,080
    • RESPITE Self-Funded Residential Care from £1,080
    • RESPITE Self-Funded Residential Dementia Care from £1,080

  • Our colleagues at Northbourne will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Northbourne to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Northbourne.


  • Parking

  • Onsite parking is available, including disabled spaces.


Northbourne Reviews (41)

Total of 41, showing 1-20
8.8

Northbourne has a Review Score of 8.8 (8.838) out of 10, based on 4 reviews in the last 2 years. Over all time Northbourne has 41 reviews.

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  • 4
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Review from Tara F (Daughter of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother lives at Northbourne and has now for the last four years, in this time she has deteriorated due to her Alzheimer's/ vascular dementia she has always received exceptional care and support
The whole staff team including everyone cleaners , cooks , laundry , care staff , etc are like a family
and Northbourne is definitely the residents home
They have an open door policy so relatives are able to freely come and go
The food is off high quality with plenty of snacks through out the day
We would highly recommend this care home
Thank you

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Review from D C (Granddaughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault the care, compassion and facilities of Northbourne. My gran had Alzheimer's and was a resident here and they treated her with such care and dignity. Not only that they were a great support to the family.
Highly recommend.

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Review from Judith S (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to live at Northbourne in June 2021. It was near the end of COVID. Once she had settled in, which didn't take long, it began to feel like a home from home. Lots of activities and good food have improved her life as she had started to give up. The staff and management of the home are excellent
and nothing is too much trouble. If you are looking for a friendly, safe place for your loved one, this is the place. I have experience of other homes and none are as good as Northbourne. It has a real homely feel.

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Review from Trish R (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for by the exceptional staff at Northbourne in Gateshead. She was there for seventeen months, was suffering from Alzheimer's, was blind and very frail. The staff treated her with humanity, kindness, respect and dignity. Nothing was too much trouble for them and Mam always felt loved and
secure. She had palliative care in her final days and we stayed with her day and night until she slipped away peacefully in Northbourne, surrounded by the people she loved. We were all treated like family. Northbourne is a fantastic community, I cannot praise the staff enough. In Mam's final hours, two members of staff, in particular, were brilliant. Thank you so much for caring for our precious mother so well and supporting us through this difficult time. You are all stars.

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Review from Lynn R (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is 92 and had been living in her own home with support from my dedicated sister and carers. She has Alzheimer's, is partially blind and has mobility issues. After being hospitalised after a fall, she went to live at Northbourne in August 2022. We chose the home carefully after visits to other homes.
The manager and staff are professional and kind and treat residents like family. There are always fun activities organised, and the staff are exemplary. It is an outstanding place with staff who go above and beyond with tons of Geordie warmth and humour thrown in. We know our precious Mam is safe and in good hands.

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Review from Anne R (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Northbourne Care Home since January 2020. He recently was admitted to hospital with what turned out to be sepsis. He was discharged after about ten days, recovered from the sepsis but very frail, poorly and with a painful bedsore. From the moment he returned to Northbourne
his actual care has been of the highest standard, staff obtaining, without delay, a special mattress to improve his comfort. He has been encouraged to return to a healthy diet and to drink regularly. Each day, my dad has grown stronger and his mobility is beginning to return. Thank you Northbourne for the care, kindness and encouragement given to Dad.

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Review from Fred C (Son of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been at Northbourne for two years now. The staff have been through some tough times with the Covid outbreak at the home. They have kept the family informed of everything that has been happening within the home, and more importantly, with Mam. The home itself is clean. The staff are friendly
and treat Mam with respect. The only disappointment is that her memory book with sentimental family photos etc and a framed family photograph is missing from her belongings. I would recommend Northbourne to anyone.

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Review from Mick C (Son of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I had to find a home for my mum I contacted several, I was really impressed with my first contact with the manager and other staff I spoke to. They really seemed to care about my mum and recognised how difficult it was for us as a family, this has continued throughout my mum's stay. The staff are
excellent, friendly and supportive of my mum, who although she has Dementia is still fit and quite able to get around. My mum is at a stage in her illness where she can be difficult at times but the staff are great with her, always trying to settle her down and make her laugh (which she does).


If there are any concerns they contact me immediately, which is very reassuring, they work with me and other healthcare organisations to ensure my mum is fit and as happy as possible. COVID has undoubtedly placed a huge strain on everyone, but I have never heard a complaint or seen any reduction in the care my mum receives. I can't speak highly enough of the staff and would recommend Northbourne.


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Review from S W (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident with Northbourne for four years in March. She was here before Covid, and her care was excellent with great activities and caring staff. When Covid came, the home was excellent with the care they gave during this time, making where possible we were allowed to see Mam, in person,
behind screens or vis Skype. They have been excellent in maintaining the standard of care that is expected. The staff have put their health and safety on the line for us.

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Review from T F (Son of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff with a genuine caring attitude. The home is very clean and always smells fresh. Activities have been limited recently but hopefully will now be able to expand in both frequency and variety. Good management with frequent contact with loved ones.

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Review from R K (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum, who has dementia, has been at Northbourne for nearly a year and has settled in well. She is well looked after and treated with respect and dignity. Staff are friendly, approachable, and caring. The Covid pandemic prevailing over this time has undoubtedly placed huge stresses on the care sector
and greatly skewed the experience for relatives, but the staff have done their best to keep residents happy and stimulated with a programme of activities. The experienced management are always happy to discuss individual needs and concerns.


Medical visits are arranged as needed. The meals are all home-cooked and varied. Covid regulations, whilst onerous to everyone, have been administered responsibly as best as could be interpreted under the circumstances. Overall, I am pleased with the care my mother is receiving and can recommend Northbourne as a good place to consider for residential care.


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Review from H B (Daughter-in-law of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is one of the best I have ever known. From the time my mother-in-law became resident - nearly 4 years ago - she has been so well looked after we cannot fault the care at all. The staff are outstanding, the manager is professional and empathetic, the environment is clean, comfortable and
homely and during Covid, she has been well cared for in our absence. Thank you.

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Review from D E (Son of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is happy with the staff and the accommodation provided. Although in lockdown due to covid19, I have been informed of any problems or changes in procedures, eg being able to visit in a safe environment. Dad's happiness and safety are paramount, and I can relax in the thought that the necessities
are provided by the staff at Northbourne.

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Review from Y M (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the home and Mam is very settled.
Lots to do and keep everyone occupied. The choir is excellent.
The only problem is her hearing aids are missing quite often. She is unable to hear anything without them. As staff wearing masks at the moment she will not be able to lip read.

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Review from Nora P (Wife of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't describe how much I appreciate this care home and it's staff. They are all truly amazing.

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Review from M A (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Northbourne care home constantly provides mam a safe, secure and caring environment. Mam is always clean and tidy when I visit. the staff are around if I have any questions regarding mam. There is always a positive family feel when I visit. The staff constantly engage with residents.

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Review from T C (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Northbourne for two-and-a-half years and during that time, the treatment and care given to her has been exemplary. The staff always treat her with dignity and respect. Medical appointments are made for her promptly when required. Residents are encouraged to partake in the daily
activities. Some staff go the extra mile by transporting her to social events or bespoke yoga lessons. Northbourne is an outstanding care home.

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Review from M S (Niece of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff and good care.

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Review from D E (Daughter-in-law of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know my father-in-law is happy living here and is well cared for. The staff are very caring and nothing is a problem.

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Review from Sheila L (Daughter of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would just like to say that placing my Mum in this Care home was the worst decision I have ever made. She was only in approximately 6 weeks. I would not recommend this home to anyone who cares for their loved ones. There are many reasons for this which I cannot go into after taking legal advice. If
thinking about it, think twice.

Reply from Alison Fryer, Manager at Northbourne

Thank you for your feedback and we are sorry that you were unhappy with our care. The circumstances of your complaint have been discussed with you in detail. Providing a very high standard of care and the safety of our residents is paramount, where our most recent CQC inspection rated Northbourne Outstanding.


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Current Review Score: 8.8 (8.838)

Overview of Review Score

The Review Score of 8.8 (8.838) out of 10 for Northbourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Northbourne is calculated as follows: ( (42 Excellents x 5) + (6 Goods x 4) ) ÷ 48 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.963 Points relating to the number of positive Reviews for Northbourne is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 4 Positive Reviews ÷ 6.8 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Frequently Asked Questions about Northbourne

What types of Care is Northbourne registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Northbourne provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Northbourne have?

There are 34 Single Rooms.

What are the Facilities & Services at Northbourne?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northbourne to the centre of Gateshead?

1.4 mile(s) as the crow flies, distance by road may be significantly further.