Ryton Towers

Whitewell Lane, Ryton NE40 3PG
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9.9 58 Reviews
  • Ryton Towers, Ryton
Ryton Towers Residential Care Home is a luxury, 19th Century Manor House, which is situated in 2 acres of secluded private grounds, set within a conservation area, in the peaceful village of Ryton. Their 38 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Ryton Towers, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Ryton Towers, and discover your kind of home.

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Care Provided by Ryton Towers

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Donna McKenna (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ryton Towers Reviews (58)

Total of 58, showing 1-20
9.9

Ryton Towers has a Review Score of 9.9 (9.887) out of 10, based on 20 reviews in the last 2 years. Over all time Ryton Towers has 58 reviews.

Overall Experience

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Review from Louise T (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has been in Ryton Towers for 2 months now and has settled really well. She has a great relationship with all staff who are all very caring, sympathetic, happy and professional in their roles. I know she's safe and being cared for which puts my mind at ease. Thank you everyone for everything you
do for us.

Reply from Bryony Dale, Activities & Marketing Manager at Ryton Towers

Thank you so much for your kind words! We're thrilled to hear that your mam has settled at Ryton Towers and you're pleased with the care she is receiving. We are very proud of our staff here and your review means a lot to us, we'll ensure this positive feedback is passed on to the team at Ryton Towers.


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Review from D M (Niece of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt loves the "hotel" that she is staying in. The difference in her is amazing, since she has become a resident she is more outgoing and sociable. The staff are exceptional and all take care and time to cater to the needs of my aunt. She has decorated her room with flowers, butterflies, and ornaments
from home, with lots of family photos on the wall.
They have activities twice daily with regular outings to the local community.
Ryton Towers has given us as a family peace of mind knowing that she is safe and very well cared for.

Reply from Wellburn Care Homes, Marketing & Activities at Ryton Towers

Thank you so much for taking the time to leave such a lovely review. We're so pleased that your aunt has settled in and feels just at home. We value your aunt's comfort and well-being so it's so nice to hear she's thriving at home. Thank you for putting your trust in us, we'll be sure to pass on your kind words to the staff at Ryton Towers.


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Review from Ernest W (Brother of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent quality, care is of a high standard, staff are caring and efficient. Food standards are very good. They arrange entertainment and activities on a regular basis including trips out. Overall, a very pleasant environment for the residents to enjoy.

Reply from Wellburn Care Homes, Marketing & Activities at Ryton Towers

Thank you for your lovely review! We're delighted to hear that you are more than pleased with the quality of care and the services we provide. Creating a pleasant, caring, and engaging atmosphere for our residents is a top priority for us. I'll be sure to pass on your kind words to the staff at Ryton Towers.


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Review from Daren P (Son of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was adamant she would never go into a care home, ever. As her dementia got worse we opted to send her for respite which she was looking forward to. She loved it. When the time came (May 2024) the only option for her continued safety was care. She was so excited to be going back to Ryton Towers and
has had a fantastic experience since that date. This removed so much pressure and guilt from me and seeing Mam so relaxed and happy is wonderful. It certainly has given her a new lease of life. Every member of staff I have met is very professional and in general, the whole atmosphere is friendly and inviting, with always lots of activities if Mam chooses to join in. She did not at first but now is there for most things. Loves the days out.
The management team at Ryton Towers keeps me informed in between my visits to see her. I thank you for taking such good care of my precious, funny and delightful Mam.

Reply from Wellburn Care Homes, Marketing & Activities at Ryton Towers

Thank you so much for your heartfelt review! We understand how difficult it can be to make the transition to a care home, and it warms our hearts to hear that her experience has given her a new lease on life and given your family comfort in knowing she is well cared for. Thank you for trusting us with your precious mother's care. I'll be sure to pass your kind words on to the staff at Ryton Towers.


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Review from J B (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, fun, caring, and energetic which gives a great atmosphere. They are always there to listen to what we think would be nice for Dad. They are always lovely with our gorgeous dad. Thank you to all the staff.

Reply from Wellburn Care Homes, Marketing & Activities at Ryton Towers

Thank you for taking the time to leave a lovely review. Creating a warm and positive atmosphere is so important to us and we love hearing that our staff are always friendly, caring, and attentive. It is always good to hear suggestions from families and residents on how we can make their experiences and our homes even better. I'll pass on your kind words to the team at Ryton Towers.


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Review from M W (Respite Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standards were excellent. The food was very good. The staff were very helpful and friendly.

Reply from Wellburn Care Homes, Marketing & Activities at Ryton Towers

Thank you for your kind words! We're thrilled to hear that you enjoyed the standards, food, and service from our staff. Your feedback means a lot to us, we'll ensure this is passed on to the team at Ryton Towers.


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Review from Elaine C (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was sent for respite following breaking his hip from hospital. From the minute he got there he was treated well. I was so upset leaving Dad but was assured he would be good and recommended leaving him to settle in. I was constantly on the phone checking on him and was reassured especially when
I did see him. He does activities and has been out in the community. Something I never thought I would see.

Reply from Wellburn Care Homes, Marketing & Activities at Ryton Towers

Thank you so much for sharing your experience with us. We're so glad to hear that your dad has received excellent care and support during his respite stay. It's completely understandable to feel upset during such transitions, but we're thrilled that our team could provide the reassurance you needed and that your dad is engaging in activities and enjoying the community. Your kind words mean a lot to us, we'll ensure this is passed on to the team at Ryton Towers.


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Review from Christine B (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is really well looked after. The staff are wonderful and make Ryton Towers a place of safety. I can visit whenever I want and am always received well, especially by the office staff. The carers are amazing and appear to enjoy their job, treating the residents with kindness, care and dignity.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that your dad is receiving excellent care at Ryton Towers, and our team as a whole has made such a positive impression on you. We will make sure to pass on your kind words to the rest of the staff at Ryton Towers.


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Review from Roseanne M (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home, the staff and managers are really friendly and caring - they work very hard all day. My dad really enjoys the food and snacks. He enjoys listening to music so he loves it when they have live bands and singers on. He also loves going out for a drive and has been out on the minibus
a few times. It would be great if they could have their own minibus! The gardens are beautiful so it’s lovely seeing the residents outdoors enjoying the sunshine and activities. We had a lovely time at the afternoon tea on Sunday, they provided an impressive spread. Thank you so much for taking care of my dad.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you for your lovely review of Ryton Towers. We are so pleased to hear your dad is enjoying his time with us. Our dedicated staff and managers are committed to creating a warm and caring environment for all our residents, and we're thrilled to know that their hard work is being recognised. We will make sure to pass on your kind comments to the rest of the team.


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Review from Patricia M (Daughter-in-law of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for the staff and they are always attentive towards Dad. He is in very capable hands. Dad enjoys his meals and has nothing but praise for his care at the Towers. The management team always listen to and act upon any concerns we may have and are extremely friendly. We are
always welcomed by the staff. They do a difficult job, but are always professional and pleasant.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you for taking the time to share your positive feedback about your dad's experience at Ryton Towers. We are delighted to hear that you feel the staff are attentive and willing to address any concerns and it's wonderful to know that your dad is enjoying his time with us! We will, of course, make sure to pass on your kind words to the rest of the team.


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Review from Mark A (Son of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A high level of care is provided, with regular activities for the residents. Staff members are always available to discuss any issues, either on the phone or in person. The care home is a clean and caring environment.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you for your lovely review of Ryton Towers. We are so pleased your loved one is receiving a high level of care and is enjoying regular recreational activities within the home. Creating a clean and caring environment is of a top priority for us and we are glad that you have noticed our efforts in maintaining a pleasant atmosphere. We will make sure to pass on your kind words to the rest of the team at Ryton Towers.


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Review from Brian S (Son of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ryton Towers is brilliant. My parents moved in 2019 (Mother now sadly passed away) and we could not be happier. The standard of accommodation, care, cleanliness and food is exemplary. The carers are professional, kind, super competent and friendly. Nothing is too much trouble, both for the residents
and for their families or visitors. Most importantly, my dad loves being there. Many thanks.

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Review from L R (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has settled into Ryton Towers straight away. They have been very helpful and so friendly to both Mam and family. She has her room looking like her home.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you for your lovely review of Ryton Towers. We are so pleased your mother is settled and happy with us. It's so important for our residents to feel at home, so this is great to hear. I will make sure to pass on your kind words to the rest of the staff at Ryton Towers.


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Review from Alec R (Son-in-law of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the staff are friendly and welcoming. Staff are always encouraging the residents and there are always activities going on for the residents to join in with. It's a warm and friendly atmosphere. The food menus are excellent with plenty to choose from.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you for your lovely review of Ryton Towers. A busy activities schedule with meaningful and fun activities is one of our top priorities here at Wellburn, in addition to providing a variety of healthy and delicious meals for our residents to choose from. We will pass on your comments to the rest of the team at Ryton Towers, as I'm sure they will be much appreciated!


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Review from Nicholas J (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and caring, but most importantly, there are always a range of activities for the residents to enjoy and some of the day trips seem, to me, to be very enjoyable! If ever there is an issue relating to my mother, I am notified with prompt efficiency.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you so much for your lovely review of Ryton Towers. This is fantastic to hear as we pride ourselves on providing a busy activities schedule with meaningful and fun activities for our residents to enjoy. I will pass on your kind words to the rest of the team at Ryton Towers, as I'm sure they will be much appreciated!


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Review from Kathryn R (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my mum is second to none. Staff are very friendly, but always professional and helpful. Food excellent and drinks always available.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you for your lovely review of Ryton Towers. We are so pleased you are happy with the quality care your mother is receiving as this is, of course, one of our top priorities here at Wellburn, in addition to providing a range of healthy and delicious food for residents to choose from. I will make sure to pass on your kind words to the rest of the team at Ryton Towers!


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Review from Ray T (Son of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly.
Clean and well kept.
Nice surroundings.

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Review from Eileen T (Partner of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my partner has been a resident, I have been extremely happy with his care. I highly recommend this care home. They are patient, caring and care for his social needs.

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Review from Jayne S (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved to Ryton Towers from her home in North Yorkshire. I am so grateful for the constant kindness and support from all the staff. They have enabled Mum to feel safe, secure and to settle in really well. We have been able to bring ornaments and put pictures on the wall in her room
to make it feel more familiar. There is a great variety of activities running daily and though Mum doesn't join in all of these, she is regularly told what's happening. The dining area is lovely with a great variety of food and the whole home is kept beautifully clean and tidy. The staff are always ready with smiles, have positive attitudes and are always discreet. The staff have been happy to listen to myself and Mum and make suggestions to help her adapt and be more comfortable. I really can't thank the staff enough!

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you for your lovely review of Ryton Towers. We are so pleased that your mother is enjoying her time with us, it sounds like she has settled in really well which is lovely to hear. Ensuring our residents are well cared for and have a range of activities to keep them stimulated is our top priority, so our staff will really appreciate your kind feedback, which I will pass on to them.


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Review from Malcolm P (Cousin of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had such a happy visit yesterday to see my cousin, the staff were so very helpful. Unfortunately, I did not get the name of the care worker, but the lady could not have been more helpful, bringing in an extra chair for my husband who has mobility problems, and taking a photograph of the three of
us with him, we were unable to visit him on his actual Birthday but she kindly promised to have the birthday cake cut with other residents on Sunday when it was his birthday. As we had travelled a long way the lady also extended our visit and made it possible for him to go for his lunch a little late. She obviously was a very caring lady and had an excellent relationship with him. We all felt happy and reassured that he was in the right place and receiving excellent support and care. Thank you.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Ryton Towers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Ryton Towers is calculated as follows: ( (211 Excellents x 5) + (27 Goods x 4) ) ÷ 238 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ryton Towers is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Donna

Donna McKenna

Job Title: Home Manager

Joined: 2016

With over 16 years of experience in the care industry, Donna has grown to be a highly committed carer and manager, providing the highest standards of care. Donna has 3 years of experience as a Deputy Manager and 9 years as a Manager. She has a wide range of skills and knowledge and works to exceptionally high standards, with a calm and considerate approach.


Qualifications


- NVQ Social Care Level 2
- NVQ Social Care Level 3
- NVQ Social Care Level 4
- Registered Managers Award
- NVQ Assessors Award


Alison

Alison Boldon

Job Title: Deputy Manager

Joined: 2020

Alison’s journey started with Wellburn Care Homes in March 2020, as a Care Assistant at our sister home, Eighton Lodge.


Alison’s dedication to care earned her a promotion to Team Leader in January 2022, and more recently, she took on the role of Deputy Manager at Ryton Towers as of March 2024.


- Level 3 NVQ Health and Social Care


Frequently Asked Questions about Ryton Towers

What types of Care is Ryton Towers registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ryton Towers provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Ryton Towers have?

There are 43 Single Rooms.

What are the Facilities & Services at Ryton Towers?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ryton Towers to the centre of Ryton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.